Paul's Glass is a first class operation. From my initial contact during a phone call to check on product and availability to measurement and installation every contact was professional and courteous. Shout out to Esmeralda for managing appointments and billing to Pano, Luis and Chave for installation. read more

Paul's Glass - Shower enclosure with pony wall - Windows Installation Near Me - Long Beach, California

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To be honest my experience with this company was a bumpy ride. It started out well and ended well thankfully. I liked that I received a quote quickly and during my first phone call. The quoted price ended up being the exact price too! We scheduled for someone to come and template our table. It was scheduled for a window of 1pm - 4pm. They were a no show. I called after 4 to ask what happened. It turns out that we were never put on the schedule! Mistakes happen of course. We were placed on the schedule for the following day. He arrived on time and measured the table very quickly and was done. I was told on the phone that it would be 2- 3 days to fabricate the glass. The person who measured told me it would be 4- 6 days. I assumed the longer time window would be more accurate. It was exactly a week to the day. I received a phone call to schedule delivery. The day came and the glass arrived. He places it and then goes back to his truck to leave. There are silver scratch marks in one corner! We flagged him down. He came back inside and we showed him the scratches. He said," that is the tempered mark. It shows that the glass is tempered. You didn't ask for that mark? ".Wtf? Who would ask for scratches on their table top? I could maybe understand on a door? Even then, I would rather have an emblem or stamp than ugly scratched. I called the shop, they said they would send it back to the fabricator to have them buff out the scratches. They said it would be back the following week. Of course on delivery day I received a phone call. Surprise, they can't buff out the scratches it has to be remade. I thought it sounded too good to be true. We rescheduled for the new glass to be delivered. I got a call the day of to be told it was on backorder! By some miracle, the following day I received a call that they were on their way to deliver! It was a total rollercoaster. We have our glass. It looks great. Alls well that ends well I guess. read more

100% recommend! We had a break in at my work, and the glass door was smashed in. We called Paul's and they came and fixed it the same day for us, and we didn't need to board it up. So thankful for their fast and quality work at a reasonable cost! read more

very helpful and they know what they need to do. There was no problem with them changeing a couple of our windows

Great service Friendly staff Great value Only a couple glass players in town and Paul's is a strong 1st or maybe second choice at worst for LB area. Glass it! read more

We had Kory and his team install two shower doors, a mirror for our restroom, and some cabinet glass for our media cabinet. I was very please with the detail or work, communication and install. We'd highly recommend these guys for any type of glass work. Thank you. read more

Jose and Andres from Paul's Glass installed our new kitchen window with care and precision. It was not an easy task to remove our old bay window but they were careful and focussed. I liked that they even cleaned up afterwards. read more

Kory went above and beyond for me. I needed a round glass table top for a new dining table. It was ready within a week and was given a reasonable price. I came by to pick it up in my 2 door coupe and my trunk was too small for the glass. He asked my address and said I was close enough and delivered it for free. That's what I call top notch service. Thank you! Table glass looks great too! read more

After they insisted on pictures of all the windows, I needed replacing so I took pictures and made measurements and emailed it to their secretary, she said she would check with the crew to see if they did that kind of work. I had to call back to follow up after and she said that they actually make those kind of replacements. They sent out their estimator who was not even interested in looking at the job. After looking at a couple of windows and making excuses why they didn't do that kind of thing I figured I didn't want anyone I needed to beg to do the work. I can't say whether he was lazy, not interested in making money, or trying to set things up to where they could convince me. I needed to spend extra money. I said have a good day and sent him on his way. We got a great price and professional job done from Bodie's's Glass. Don't let these lazy clowns waste your time. read more

Great efficient service for repairing a couple of windows with broken glass. Jose and his work partner( I forgot to get his name) came out today and did a great job in a timely manner and very friendly. Thank you! read more

I had Paul's glass make a small countertop for me. They made it exactly to my specifications and when I got it home I realized that I hadn't measured accurately. I brought it back and they were sooooo nice and helpful and cut it down to the right size while I waited and didn't charge me even though it was my fault. Also their price was more reasonable than two other places I contacted. Would definitely recommend them. read more

Huge shoutout to Pano and Gerardo for providing stellar service in replacing our bay window! They were on time (actually early!), did a fast, clean job, cleaned up all the paint and dust and were very professional. Thank you guys!! read more

This is a late review but thank you to Paul's Glass for fixing my broken window. Last year, the side of one of my window's frame was falling apart and I couldn't open and close the window anymore. I asked my neighbor for recommendations and they said Paul's Glass was very professional and reasonably priced. I called and scheduled an appointment very quickly. The lady on the phone was very transparent on pricing - including how much it would be if a guy were to fix it at my house vs. if I bring it in to the shop. I wasn't home at the time due to work so my dad facilitated with the work order and said it was very efficient and professionally done. My window is now looking like it's brand new! read more

I'm very thankful for the service I received from Paul's Glass. Kory, Jose and Adrian were very professional. They are a great asset to this company. Kory went above and beyond to make sure the job was completely done and my home was secure again. I would recommend their business anytime. Thank you gentlemen. Happy Holidays to you and your families. Elizabeth... read more

Pauls did my custom shower glass and door. Easy process from beginning to end. They were able to source hard to find black matte hardware and install within two weeks. Also, on day of installation, the installers brought with them a vacuum to clean up their dust, etc. If I need glass again, it will be with Paul's! read more

I ordered and had installed custom-sized sliding shower doors with Paul's Glass. They did a great job - arrived on time, had reasonable prices, and did a beautiful installation. read more

Really enjoy working with the team at Paul's Glass. I recently had some closet doors installed, the price was very fair and the quality, above average. I recommend them for any of your glass needs + they are long beach through and through. read more

I have an old craftsman that had a mirror that was defective. Paul's glass came out and gave a free quote. Prices were good and the glass got installed the next week. read more

Paul's Glass - Before mirror - Windows Installation Near Me - Long Beach, California

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I contacted Paul's Glass for an estimate on replacement windows. Cory scheduled an appointment but did not bother to show up or even call. The person in the office who took my call was not the least bit concerned when I canceled the appointment - "no worries" was her response. Not a great first impression and certainly not a company that I wish to do business with. Broadway Glass was a referral and I ordered the replacement windows from them today. read more

I needed a window replaced in a rental house we own so I called Paul's glass after I already had an estimate from another company. Paul's glass gave me a better price, and I was already familiar with them as a local business so they got the job. So why only 3 stars? First off, the woman I scheduled with in the office could have had a better attitude. She was very curt and I got the feeling that she really didn't care if I hired them or not. I get that when you are flush with work, giving estimates can be a drag. Some people just want the lowest price, and you have to take the time to give an estimate for a job that you may not get anyway, but personality goes a long way to selling the job. They did respond on time, and the installers did an OK job, but it could have been a bit better with the trim. The window was a kitchen window over a sink, and they did have some protection over the sink and counter. Unfortunately a small screw was dropped in the disposal and I got a call the next day for the disposal being jammed. As I'm a licensed plumbing contractor, I took care of the problem, but it could have been an additional expense if I didn't already have the experience and tools to resolve the jam. Bottom line is I recommend them but there is room for improvement. read more

I don't normally write these but could not resist in this case to make a point. In a word, this place is...TERRIBLE! I would give them 0 stars if the system would allow it. Needed a shower glass door replaced and wanted to add a clear glass cover for a pure white lacquer dining room table. In the beginning, the girl that initially took my order said she needed to call me back to set a date for the them to come out and do the estimate. Never called me back. I had to call them again and got no apology. They finally show-up to install the shower door and place the glass top on the white table. The shower door is fine and then I notice the glass top for the table has a green tint/hue to it. Ordered what I thought was a 100% pure and clear glass. Then the guys tell me that there is another glass that is more clear that cost a little bit more! REALLY!?! Now you tell me! They never mentioned any options when they were doing the estimate and didn't bring any glass samples like you would do fabric swatches if this were for drapes or carpet. I was told they couldn't recycle the glass and since it was custom made; I'm now beginning to accept that I'm going to lose money on this. *Side Note: Did I mention that I run a consulting and training business that specializes in teaching Customer Service and Client Relations for industry leading organizations across the United States. It is also of note that I live in a pretty high-end and high-rise condo and was initially referred by someone at the front desk. Anyway, back to the story... Since I ordered the glass in good faith but "clearly" NOT with all the information; I thought a reasonable solution would be to meet half-way and split the cost of the glass itself which was only $95.00. Sam, the manager places me on hold for several minutes and then comes back to tell me that he is not willing to share ANY cost and that they gave me exactly what I ordered. That response told me everything I needed to know about him as person, leader and organization. Seriously! It was all very "clear" to me now. The less than friendly girl that answers their phone. The lack of follow-through, lack of empathy and professionalism. Yep, this is exactly the stuff I teach my clients NOT TO DO! As you can imagine, this is obviously not about dollar amount, but rather a matter of principle. I was shocked and amazed that this Sam guy would dig his heels in on what would amount to $47.50! UNBELIEVABLE! Still SMH! :-) read more

Special thanks to Pauls Glass for making my Xmas gift on time for Santa to deliver. Thank you to Jessica and Sam for expediting my glass mirror replacement on the drawer that had a cracked mirror face. I approve this business to everyone looking for glass and mirror install or replacement. read more

So efficient. Affordable and work done as I waited which was about 35 minutes. New glass for a odd shaped frame. Helped install and away I drove for about $40! Home despots said about $200 and a two week wait! Thanks paul's' read more

Excellent service! They were able to repair my sliding glass doors and screens. Responsive, friendly, professional, superb work, and fantastic price. Highly recommend! read more

Received a call letting me know they would arrive in 20 minutes. They did and the job was done well. Cleaned up and were polite. Not the cheapest but a fair price. read more

Scheduling was a breeze. Excellent service. On the appointment Todd showed up and replace the window glass with no issues.

I am prefacing this review with the fact that I did not get work done by Paul's Glass. This review is specially related to the terrible customer service I experienced over the phone on Monday May 14 at 0839. I called to inquire about an estimate for installing new glass in two of my bathrooms In a vacation rental. The woman who answered the phone was rude, short, and should NOT be allowed to answer calls. The property that needs the glass is a vacation rental so there are only certain days and times that we can get someone in to do the estimate. She said they could only give me a range of 4 hours, and could not give me a specific appointment time. I asked if there was any way we can make an exception because of our rental situation. She said no. I said I'm sorry that just won't work and she hung up on me. I know the economy is great right now and there is plenty of work, but have some respect and know that when the economy tanks again, you need all the customers You can get. They could have had a lifetime customer. Too bad. Imagine how many potential customers this woman has driven off. read more

A+++ work, clean install, clean installers, great work. Had a glass sneeze guard installed and it's absolutely beautiful and the price was perfect. Low compared to many others - seems like a lot of gouging these days due to COVID - but not here!! Highly recommend! read more

Receptionist took order from me on December 7th - explained I had an important event and needed glass for December 18th. No indication at all that there may be a delay or that they were having issues with supply chain. I was told to come back in a week later. I did and glass wasn't ready but was assured it would be ready before 18th of December and that they would call to let me know it was ready. I missed a call from I assume was the receptionist as I was traveling. When I got back to Long Beach, I drove over to the store to pick up glass. Was told it was back ordered for another two weeks and that she was calling me to tell me it wasn't ready and why hadn't I answered her call - I guess I work for her?!? I then said they missed the window and to cancel the order, then said hold that - have the owner call me on my cell. Never received a call. Waited over two weeks and called back and spoke to Sam - he said I cancelled the order, which I assured him I did not. Meet your deadlines or don't give delivery expectations you can't make. This has delayed me over 30 days and I have to start all over again. Arrogant and poor customer service! Will not be doing any business with them again, over $110 dollars - stupid! read more

Ready for a before and after ... just finished with a custom project for my front room, aka "The Adult Room." The before is a tree stump we removed from a customer's home 2 years ago. I called dibs on it not even knowing I would be moving the next year. It sat in the backyard until my move. I used a wire brush on it, had my good friend and local "Miracle Man" Ray Gomez stain, seal it and install the standoffs. Then the real magic - Took it to Paul's Glass in Long Beach where I asked them to use their imagination and create a top for it. The finished table ... and I could not be more ecstatic and happy! read more

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I am a GC and have been using Paul's Glass for years. Todd is excellent and I have referred them to numerous clients and other contractors as well. We use them for the glass in our showroom too. They always leave the job site clean and their prices are great. We haven't received any negative feedback from any of our clients. Great local glass company! read more

Paul's Glass - Display in our showroom - Windows Installation Near Me - Long Beach, California

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Paul's glass installed a shower door in my brand new remodel. The initial measurements were not right but they went out of their way to get me the right sized, ensured the fit was good and made sure the install was as clean as possible. read more

Very disappointed in the way they handled my situation. I made an apt for them to fix a broken window today between 9am-12. I was waiting since 9am. Around 11:30 I called because no one had arrived. They claimed they called me and left me a voicemail to reschedule but I had no missed call or voicemail. The lady on the phone was very rude and gave me no solution. I left work early to be there at the time they gave me and her response was "oh well". Very mean and a huge waste of my day. I will never be doing business with them and I don't recommend anyone does. This is not the way you treat your customers. read more

I didn't go with the addition to my bathroom, but I had a very positive experience with Paul's Glass. Honesty, punctuality, reliability, etc. These things go a long way. Thank you! read more

I had my living room window broken and I called Paul's Glass for an estimate, the customer service over the phone was excellent. They asked for measurements to give the most accurate quote on the repair I was asking for. Specifically I had a two window panel - sliding window. And I have looked at different companies before Paul's Glass, the price given is very fair and affordable. Dan had came to help and he explained the process throughout the entire time what he was doing. I loved the customer service and Paul's Glass definitely did the job right! Will for sure contact again if I have any window issues. read more

I brought my mirror in to be replace and it was done quickly and attitude free and I greatly appreciated there time

Decent prices and fast service. Paul's glass will get your broken glass repaired in a timely fashion. Give them a call. They're pricing should be comparable to other companies. read more

I will start by saying I like a company that 1) answers the phone when called, 2) can provide a basic estimate quickly 3) follows through on date and time expectations. Oh, and the job was done great also. No job too small for Paul! I had made several calls to get an estimate on a sagging frameless shower door repair. On the spot I was provided an estimate for the service. By using their website to contact them, I was able to approve the service. Within 24 hours of reaching out, I was contacted by a very polite attendant to set up the service within 72 hours. I chose a date and time window, before which I was ACTUALLY contacted by the repair tech while en route. One would be surprised at how often this simple step is overlooked in the repair business. The repair was done quickly and professionally, and because I provided some of my own materials, we received a discount! Gotta sagging shower door? Better call Paul. read more

Took 1 week to get appointment to measure for new shower door. I told the girl I wanted it done as soon as possible. 2 guys came to measure, very nice guys but did not give quote, said someone will call me. Took 10 days for Sam I think to call me back with a quote. When I asked why it took so long to call me he got very angry that I would question him. Was not very pleasant at all & his price was high. I refuse to give business to a place that doesn't know treat customers with respect, & had a bad attitude. I recently moved to Long Beach & would have liked to do business with a local company. Very disappointed read more

Paul's glass is a very good company to use. They communicate very well, work efficiently and were in and out in no time. Both my shower look good. I appreciate their crews, thank you. read more