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Paulinas Cleaning Services

5.0 (1 review)
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Services - Paulinas Cleaning Services

Deep cleaning

Move-in or move-out cleaning

Regular home cleaning

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5 years ago

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ALF Professional Cleaning

ALF Professional Cleaning

(123 reviews)

I know what my floors feel like when freshly mopped, they were not mopped. I asked them what they…read moredid to mop she showed me a 4x4 rag. I told her I wanted it mopped with a mop - they didn't have one! I gave them mine and told them I wanted my floors wet. They hardly dipped it in water so I knew I would have to remop when they left. They also wore shoes in the house the whole time. I don't even wear shoes in my house it's filthy! I remopped my downstairs alone and this was the color of the bucket when I was done - BLACK. Easy to say I will not be using them again. So disappointing Responding to the owners response - the team did NOT clean it three times that you claim. They wiped over it once if that with a 4x4 rag. My mop was not filthy so making false accusations wouldn't be ethical. We have cameras if you'd like to review them let me know I can post them on here ;)

This review is for carpet cleaning only…read more I got several quotes for carpet cleaning and decided to go with ALF because they were more affordable and had good reviews. Unfortunately I do regret this decision. There were several large spot stains left by former roommates that ALF was unable to get out of my carpet, which is unfortunate but understandable as those stains were quite old. What is not fine is that they ended up leaving many brownish splotchy stains on my upstairs carpet that were not there before! My upstairs carpet looks so much worse than before the cleaning. The upstairs carpet texture also felt "crunchy" after the cleaning, like there was chemical residue left in it. The cleaning also somehow surfaced a brown stain in the master bedroom carpet that was not there before. The service was also very meh. They missed their first appointment and did not even notify me until I asked about it and rescheduled to a different day. It ended up working out in my case, but might be inconvenient if you're taking off work or if you moved all the furniture already in anticipation of them coming. When finished, the techs told me the carpet would take 7-10 hours to dry when they left, but it actually took 24-48 hours. The techs also dumped DIRTY CARPET WATER ON MY LAWN?? Leaving large hunks of carpet fibers on the grass?? Excuse me. You could dump it somewhere where it might not kill a lawn. When contacted about the stains they left behind, the lady scheduled a free follow up (which again had to be rescheduled) and assured me that these were shampoo residue stains that could be removed. The techs came out again and spent 2 more hours working on the stains. I do appreciate the service, and feel bad for how much time and effort the techs spent but... it did absolutely nothing! The ugly stains are still there. They told me to pull the curtains and not to let the sun shine on it while drying, which I did, and also blew giant fans at the carpet to help it dry faster... nope, still splotchy and crunchy all over. The only reason I gave 2 stars instead of 1 is because the downstairs carpets do seem mostly OK (except the new stain in master bedroom) and feel cleaner than before, and because they did schedule a follow up very quickly. But personally, I would never use this company again. Here's to hoping their other cleaning services are better than their carpet services. Take heed.

Maidly

Maidly

(288 reviews)

I engaged Maidly to perform a deep cleaning, and they did a great job. I've lived in my apartment…read morefor nine years and had not done a deep cleaning since I moved in, so there was a lot of grime in some spots. But they were up to the challenge. Communication via Yelp was quick and concise, though there was something of a language barrier with the workers who arrived to do the work. Translation app solved that problem. Overall, a good value for the money; would use again!

I didn't realize this is a matching service when I contacted them. I think their business model is…read moreto hire customer service reps from abroad then match you with local small businesses. This is a problem, because: 1. Each time I emailed, a different person answered. Probably 20 emails over 1 week were arranged before I could get a quote and schedule cleaning. Because emails would usually arrive late at night or around 2-4AM, I guessed the emailers were located outside of the US. 2. Phone calls are not effective. Email info could easily have been conveyed in a 5-minute phone call, but when I called, the representative didn't know anything about scheduling. 3. A third-party cleaner comes to your house. This means there isn't consistency in quality. The cleaners complained that there was too much work and that it would take a 2-person team 4 hours to do the work (clean 1.5 bathrooms, put about less than 10 dishes in the dishwasher). One worker did dishes only during this time (at $40/hr, that's about $4/dish). The other cleaned the bathrooms. And of course they finished in less than 1 hour. 4. Communication with the third-party cleaner was poor. After all the time I spent emailing about what would be included, none of the details they asked about were conveyed. This was part of the time I paid for, because 1 worker called their supervisor to try to get out of doing the work.

Paulinas Cleaning Services - homecleaning - Updated October 2026

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