my first time but actually Im very satisfied about this salon very professional very kind people and i love it I definitely recommended this location im going back there next time of course read more

EXCELLENT VERY PLEASED My mom & I had a very good experience Not to mention a great cut !!! read more

I've been a client of this school for almost 20 years. I have been a client since they were located in Alhambra. I have always been a huge supporter of this school. First of all I scheduled an appointment with them over the phone days before and got a call a few hours before my appointment that it was cancelled because they won't be taking clients that day. So I had to reschedule. And this was not the first time this had happened. Once they cancelled my appointment when I was already at the school. I am deeply disappointed in the level of service they provide. The students are great and most of the services have been good. The school itself has very bad business practices. I was charged for a service I did not receive because the service ran longer than normal and we had no time. I was told the service would be removed from my bill but that was not the case. I don't believe they practice transparent breakdowns for pricing. Usually pricing is something that is discussed at the beginning of the service, this was not the case for me this visit. While they agreed I did not receive the haircut I was charged for, they tried to say I owed them money for extra color they used. And that they would credit me but then charge me if I ever came back for another service. This is unprofessional and not a legal way of doing business. My receipt is proof of purchase and should reflect exactly what services were rendered. They are disorganized and overwhelmed. I will not be supporting this school and their shady business practices. read more

Frankly, I was disappointed with my experience. The overall level of professionalism was lacking. The biggest issue was communication. There was poor coordination between the stylist, the instructor, and even the front desk staff who asked me to sign forms. It also seemed that they did not understand what I was asking for, even though my communication was very straightforward. The process felt inefficient and disorganized. I understand this is a training school, but customer service and communication should still be a priority from the beginning. Listening carefully to new patrons and making sure everyone is on the same page would greatly improve the experience. Unfortunately, because the experience was so poor, I would not come back. read more

Elias was extremely professional and personable. He uses several efficient techniques that clearly benefit both him and his clients. Paul Mitchell continues to impress me with the quality of their barbers. read more

Paul Mitchell The School Pasadena - Hair Salons Near Me - Pasadena, California

Levon was an awesome hair technician. He was very focused on making sure I knew what he was doing and that I liked it. He had great insight as to what would look good. I'd happily hire him again. Highly recommended! read more

Front desk was so kind, she's awesome, very kind and helpful. She rocks. My barber was competent, with him the best

So happy to treat my self with keratin treatment,the girl was so patient in doing my hair,I feel great I don't mind spending my three hrs.it was a job well done,I will try to go to this salon once a month,it's worth it good j read more

I actually love coming here. I needed a quick haircut for a last-minute audition, so I thought I'd come in for a trim and cut 2 inches off my hair. In the past, I've had amazing Phase 2 hairdressers. This time I accepted a Phase 1 appointment, and do I regret it. Again, I'd like to point out that I understand she's learning--that's the point of this establishment--but she clearly cut more than 2 inches! I'm devastated because I specifically emphasized that I only wanted 2 inches off, and now I'm looking at what appears to be 4- 6 inches gone. Plus, I asked for layers and curtain bangs. We ran out of time for layers, not that I think I would have trusted her with that anyway after seeing how the initial cut went. But she didn't know how to cut curtain bangs or blow-dry them properly. I had to request at the end for her to blow dry my curtain bangs out instead of in. This review is purely to inform others: proceed with extreme caution when getting a Phase 1 hairdresser, or be very stern about how many inches you want cut from your hair. Better yet, ask to see their supervisor before they start cutting. I feel dramatic for being sad about this, but I honestly can't help it. I work incredibly hard at keeping my hair healthy and long--it takes months, sometimes years, to grow hair to the length I had. Now I'm sitting here fighting back tears because I have an important audition tomorrow and my hair looks nothing like what I wanted. I feel so frustrated and disappointed, especially since I trusted this place with my hair before and had such positive experiences. This setback feels like it's going to affect my confidence going into tomorrow's audition, which makes it even worse. read more

Paul Mitchell The School Pasadena - At least 4-6 inches, not 2. - Hair Salons Near Me - Pasadena, California

I went in to get my permanent hair dye removed from my hair and specifically asked for a bleach wash, but I was given a high lift instead. I clearly stated I don't have much virgins hair as it's only on the top and the rest of it is the permanent hair dye that I wanted OUT. My hair is alright, I feel bad for the student because she did her best and worked on my hair from 11am-5pm, but the learning leader was the one who told her to do something else. I have a wedding to go to the next day and my looks absolutely MID. I blame the learning leader for recommending something else that literally did not work at all. read more

I messaged the Paul Mitchell School on Yelp and said that I was looking to get a cut and color done. The person who I was messaging with on here scheduled my time and quoted me a price for the color and the cut. When I got there and checked in, the person at the front desk said "you're here for color" and I responded "and a cut" and she said "a cut if there's time." Huh? I restated that I was there for cut and color and she said they can never guarantee a cut and that they tell everyone that when they make the appointment. I know they didn't tell me that when I made the appointment. I've attached the screenshots. But here's the thing - I don't care if that's your policy (can't guarantee a cut) - what I care is that I wasn't informed and I wasted my time driving out there for a service I didn't want, instead of finding a place that COULD do what I needed. And the worst part was, the person at the front desk was adamant that I was the one who was wrong, and kept saying she could "check " for me and prove that they indeed told me about this policy. Again, my one star review isn't about their policy. It's about the fact that I was gaslit about it. And then, instead of leaving a Yelp review, I messaged them on Yelp when I got home, to sort it out privately and just explain what went wrong. They read it and never responded. So now I'm leaving a review. read more

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Amber is a braidologist!!! Highly recommend! This Paul Mitchell school is very well ran, upbeat & clean. read more

Paul Mitchell The School Pasadena - Chill'n.. top bill'n - Hair Salons Near Me - Pasadena, California

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Riley never disappoints!!! She has gentle hands and knows how to style my hair. Thank you again!!!! read more

Paul Mitchell The School Pasadena - Riley has the best hands - Hair Salons Near Me - Pasadena, California

My name is Nora G; I had an appointment on this week for highlights I'm very disappointed, the attending is worst experience ever have, but the people is very despotic and dishonest about the services i received, I requested an highlights, my hair is horrible color, they kicked me out when my hair still very wet, in a very rude matter. Please never be there for any treatment. the staff is very unprofessional that is a school of trash, the teacher don't care about his student and just want the money, the students don't have a good profesional training read more

Great energy, very organized and very clean place. Lori gave me a trim today, my hair was a mess and full of dead ends. Great experience overall and she was super sweet! 10/10 recommend :) read more

Paul Mitchell The School Pasadena - Hair Salons Near Me - Pasadena, California

Attending this school was one of the worst experiences I've ever had. While there were a handful of teachers who genuinely cared and tried their best, the staff is very unprofessional and the administration showed no real concern for students. The owners Peggy and Alee are far more focused on money than on education -- piling on costs and making empty promises about what their program would do for our careers. They only showed up when they wanted us to donate our money and time, other than that, they were never around for support. We often felt more like unpaid employees than students. We were put to work every single day under the guise of "simulating a salon experience," but let's be honest, it was just a way for the school to profit off us while failing to provide the proper education we paid for. We were constantly reminded by one of our teachers Judy that salons and barbershops aren't hiring recent graduates with the new state board requirements. This implied that it was going to be hard for us to find jobs in spaces that we desperately wanted to be a part of. Which was literally why we were there. Instead of motivating students, we were left discouraged and questioning our futures in the industry. We were misled from the start, and the reality never matched what was advertised. Cosmetology school should be about learning state board procedures and preparing us to pass the exam -- instead, this program left a lot of us feeling scammed and unsupported. They were constantly shooting us down with negativity. Nearly every student I spoke with shared the same frustrations and regrets. It is simply not worth paying tens of thousands of dollars for this school when you can get your hours at a community college program for a fraction of the cost. I would strongly recommend looking elsewhere. It honestly breaks my heart to write this review. A lot of us enrolled here -- excited to learn and build a career in something we were passionate about, but left drained and discouraged. I wish I didn't feel this way, but I know I'm not the only one. I'm not only speaking up for myself, but for my classmates who are too afraid to stand up. I just hope my honest experience is taken into consideration and incites positive change. read more

Lori is amazing! From the wash to the blowout she killed it! Would definitely come back.

ZERO STARS IF I COULD. Do not go to Paul Mitchell The School Pasadena. It's insanely overpriced for an "education" where you learn nothing there's no consistent teachers and no real curriculum, so you end up teaching yourself everything outside of school. The instructors are wildly unprofessional. They gossip about students and each other, make inappropriate sexual comments, and there are obvious boundary violations with staff-student relationships. The whole environment feels uncomfortable, toxic, and honestly disturbing. Discipline isn't based on rules it's based on favoritism, personal issues, and hidden agendas. They throw students onto clients with little to no training, which is unfair to both students and the people paying for services. I learned absolutely nothing here. The leadership is just as bad Angela, the director, is rude, dismissive, and completely unsupportive. Overall, this place is disorganized, corrupt, and not worth a single dollar. Save your money and go somewhere that actually teaches you something. read more

$88 for one color with a phase 1 student. $40 for color $12x4 bowls of dye I would say that this experience was not priced according to the experience. You'd be better off going to a regular salon and paying more because you'll be spending about 50% more time on a service here. If it was cheaper, I could justify the time it took. The results came out good. Can't complain. "In life there's time and money"- it did take a significant chunk of time and wasn't as spendthrift as I hoped. Saving money gives me a dopamine hit and I didn't get that here. I wanted to be cheap and not go to my regular stylist. I kind of regret it because I only saved $20-30 but it cost me my time-3 hours or so. I love savings but this was a bust lol. I had time to kill so I figured why not. Overall I won't be coming back, BUT it may be a good option for some folks but the savings are minimal. Just be aware. I had a great student who was on the same page as me. Cons: The instructor was rude when explaining things to me. I don't like people shooting down my ideas without telling me why they're suggesting something else. She just kept repeating her statement and was being slightly passive aggressive. I'm open to learning and collaborating on what will work best but the manner in which she explained things could use some work. I got hair dye on my hydroflask and book. The students don't have rolling trays so they're constantly reaching over you to grab bleach and dyes. I know these students pay good $ to learn here. The least they could do is provide salon trays that are rollable so they can work efficiently and not cause messes on clients. I have a soft spot for students in any field because we were all there once. That's kind of the reason I wanted to try Paul Mitchell school. I like to try different salon services from low end to high end and see why they're priced the way they are. This one was overpriced for the service. Would not recommend. BUT if you're a curious person like me and never received treatment at a cosmetology school, it is a curious treat to say the least. read more

They aren't being taught to service all hair types which is sad . I find it very interesting How in the year 2026 this school isn't teaching its students how treat , style and handle People of color's hair .... They're only being taught how to cater to one specific hair type smh so sad read more

Went in today to get a haircut, Andres was great. Service was fast and the faculty was very helpful. 10/10 haircut and the quality was top tier. Great place if you're in the area and are looking for a quality haircut at a good price. read more

Lauren was amazing ! Loved the service everyone was so nice! Great price and amazing services

I am never coming back. I had been here before and been more or less satisfied with the results, always keeping in mind that you get what you pay for. Today I went in and clearly explained that I had been growing out a shaved head for 17 months and did not want to lose any length in the front. I asked to have the back cut and layered so that the front would be longest and it would grow out into a bob. The student repeated the instructions to the teacher who gave no aid whatsoever. She also had a whole conversation about growing out shaved heads and the importance of letting the front grow with another student. Then she proceeded to take an even two inches off ALL my hair. Not only did I not even remotely get the cut I'd asked for, I am stuck with an even worse version of the uneven mullet I had before, and it set my hair growth back by three months. The teacher never came back, the student's explanation was, "Sorry, I followed the layers" and the front desk person charged me after saying it looked great regardless. I am livid that my hair was butchered. And the student who cut my hair got zero guidance before, during, or after the process. That is not how haircuts or education work. read more

Perfect hair cut , Jordyn was amazing ! Friendly atmosphere & a very reasonable price

I've been to this Paul Mitchell location twice -- the first time was great, but my second visit was awful. I booked a scalp treatment and styling and asked for straight hair with waves and volume. The student ran a flat iron through my hair once, which didn't style it at all. Then someone else stepped in, drenched my hair with water, and blow-dried it without ever telling me that would cost extra. I was there for over four hours, and my hair still wasn't done. It felt damp, frizzy, and nothing like what I asked for. At the end, I told the instructor my hair wasn't finished and asked if I could get a discount. Instead, they just called over another student to try and fix it -- she did a decent job, but by then the style was completely different from what I wanted. I don't think I should have been charged for a flat-iron service when the straightening was basically undone after they soaked my hair, especially since no one helped for hours and I left with a style I didn't ask for. I'm honestly embarrassed by how my hair turned out, and I still had to pay $67 for a service that left me disappointed, frustrated, and uncomfortable. I understand this is a school and students are still learning -- I respect that. But if mistakes happen, instructors should be more present, and there should be some leniency when the result is this far from what was promised. read more

Angelina did a marvelous job with my hair and I loved the confidence she projected with her styling recommendations. I'm fairly clueless about haircare and really rely on my stylists to make suggestions so I was really impressed that she was able to do that even as a student. She paid close attention to the details and I was very happy with the result. So happy I was able to get a great cut while on a tight budget! read more

Got a great haircut for nog a lot of money! Danica, my stylist, was professional at every step of the process. She is also very personable.

They called and cancelled appointment 5 MINUTES before appointment... literally as I'm walking in and after I drove 45 minutes on a Saturday morning to get there and found parking... seriously?! Because they had low attendance... Was told they always have to wait until last minute to cancel. WHAT?! What a waste of my time. So unprofessional. read more

Paul Mitchell The School Pasadena - Hair Salons Near Me - Pasadena, California

Been meaning to write a review for this school. DO NOT GIVE YOUR GI BILL TO THESE PEOPLE. TRUST ME WHEN I SAY THE OWNERS DO IT FOR THE MONEY & NOT THE STUDENTS. I was FRESH out of the Navy and super excited to start a new journey however going here, was a mistake. How did the school get a whole lump some of 10k before I even got my BAH??? My pay was FCKKKEDDD for a while before it was fixed. Please please please go ELSEWHERE.. They don't even help with placement afterwards. The ONLY NICE & GENUINE people who worked at the school were the front desk, admin office & the people who helped with loans/pay. Now....how was my experience so bad? Well I will say FAVORITISM is the #1. Teachers & staff had favorites. You could tell when students would get treated differently than others. Most times students would get treated as CHILDREN even though we were ALL adults. Some teachers would talk to students as if they were stupid. #2 They don't care about the students nor their success . If they did, they would continue to stay in touch to see how people are doing & if they have a job yet. I graduated Dec 2024 & have yet to receive any follow ups. (Only Ms. Steph & Ms. B would constantly interact with everyone to make sure they were doing good) Honestly the best out of all the teachers there. Knowledgeable, humble, aspiring and powerful leaders!!!!!!! #3 UNPROFESSIONAL Some staff trying to hook up with students and flirting with them. The flirting was more constant than anything else. Also how they would talk to students.Angela is very RUDE & UNPROFESSIONAL. She is UNAPPROACHABLE. Many of my fellow students complained to me about her. Knowing that she had got promoted, she acts untouchable and arrogant. My experience with her unprofessionalism was when I came back to grab my certificate & paperwork. She didn't even write me an email saying she wouldn't be there. I drove down to the school for NOTHING. They told me she wasn't there and I wasted my time & gas for NOTHING. A text or email would have been fine. She always acts too "busy" for students as well. There is MANY other things but I will just leave this review by saying PLEASE PLEASE PLEASE DO YOUR RESEARCH BEFORE COMING HERE. THEY JUST WANT A QUICK BAG OFF people so they try to hype it up as much as possible when in reality it's . read more

12/30/2024 Today - I called to make a haircut appointment. I was told I am unwelcome there. It's probably due to my earlier review. There is an instructor named Judy that called me to complain about me. She said that "people" complained about me. I asked which people and how many? It was one student that got offended because I took a call. My father had a fall. It was an emergency and I had to take the call. I apologized. The student rolled her eyes. She was very rude. She said she was graduating. Judy told me I violated some policy. **+There's no policy against taking care of your family. Family is first. *** I told her it is impossible there's a policy that customer can't take an emergency call. I didn't sign a paper indicating that. If I did. I am unaware. There is probably a policy that students and staff can't take calls. A customer? If that's the case there should be posted signs and some kind of agreement that you sign. Telling people they cannot communicate? Wow?! I wonder if the Paul Mitchell knows his staff treat their customers like this. I had brought others to this school. No you won't be getting any referrals at all. I will not return. I do not recommend coming here. The vibe is covertly evil. read more

I went in for 90 mins facial and my skin feels so nourished after my appointment. Emily is so sweet! she made me feel so comfortable and was gentle. she also gives the BEST massage!!! I enjoyed my experience very much! Amazing service. And oh! she also gave me recommendations and skin care tips before i left the salon. read more

Had The Works facial and my esthetician was Desiree. Nice clean lobby and waiting area and were greeted as soon as we walked in. Please remember that this is a school so don't come expecting to look like a spa. I was provided a towel for cover up and Desiree asked a few questions regarding my skin and skin care routine. They use the same high quality equipment and beauty skin care lines as other spas. The facial was so relaxing and my skin looked amazing afterwards. Desiree is so great that I was so relaxed I knocked out for a bit. lol. I definitely and highly recommend this establishment. read more

Unless you want to be here for 5 hours and come out with completely messed up color, don't step foot here. My student and teacher left for lunch and whoever undid my foils did it too early, leaving my hair bright red. I had to go to a good salon to reverse damage. I used to go to Vidal Sassoon academy, this is a joke compared to that school. Don't go! read more

The Vibes here are FANTASTIC! Just got another haircut. I LOVE coming here. It should be noted that the instructors here foster a very supportive environment to the students. That cannot be stressed enough. Special shoutout to Debbie - who personally greets the customers & kindly goes over the plan of action so that the customer, the student, & she (as the instructor) are all on the same page. Her amazing energy, genuine care, & thoughtful consideration puts everyone at ease. If the person cutting my hair is calm + feels good, then I myself, as the customer will feel good as well. I haven't really seen that same positive & supportive energy at other schools. Debbie is the real MVP & any institution is lucky to have her. Also - shoutout to Tyler at the front desk. I appreciate that she genuinely wants to know how your experience went & she goes above & beyond to make sure that you're taken care in any way that she can. Check this place out for your next hair styling needs. I personally have felt better coming out of here than some high-priced salons. read more

I love coming here! The students work their absolute hardest to ensure that you're happy and satisfied with the end result. The teachers are also readily available to the students. I've had the pleasure of having my hair cut by Cami and a blowout done by Angie, and they were both incredible! The salon is very clean and nice, I'd come back again and again! read more

Came in today for color service today and was helped by Sophia who was the sweetest and kindest person ever. She did an amazing job on my hair and I am totally in love with the balayage she did. Will definitely be back and hope to see her again! ~Amalia read more

The hairstylist are all super sweet and kind. The instructors are the main issue. I communicated clearly my desire to go blonde was told it was possible. We were going to split it into two days. However the instructor kept arguing with my hairstylist and caused us to be there for 3 hours, one test strains and no way to do it. Then they bleached one half of my head and had no time to tone it. My poor stylist was so stressed. I had to pay $300 to get it fixed. I don't hold her as responsible. Because when I had literally told the instructor "well why wasn't I told this wasn't possible? Why wasn't this explained?" She told me "you only spent $80 dollars" which still? Money is being spent when I believe a service was possible? $80 is a lot for something that damaged my hair and on top of that had to get fixed. I have half a mind to demand a refund. TLDR- haircut wise these girls are great. Just keep in mind their instructors are rude and condescending. And don't ever go there for bleaching services otherwise you'll spend a lot of money fixing it- at no fault of the stylist but instructor. read more

Hands down, Ms. Yolanda is the best instructor in the esthetician program. She knows everything there is to know about skincare, and she really cares about her students. I'm so grateful I had her as my teacher. read more

They did an amazing job and took their time to focus on the details of my specific cut rather than rushing the process.

Got a facial from Ailn recently and she was fabulous! She was very gentle and thorough with her work. My face was glowing when I left. Hard to believe she was a student. Kudos to the teachers for training her well. Will be back for sure! read more