The best optometrist is one who takes time to explain and get to know your eyes and lifestyle. I've been seeing Dr. Kwon for 5 years and he's not only caring and understanding but also genuinely goes above and beyond to make all my questions and concerns are taken care of with his amazing background and experience in this field. read more

My wife took my daughter in for a routine eye exam and I was quote $90.00 but she left there paying $160.00. I decided to call in so they could explain the charges to me. The help must have been having a bad day or has a power trip when I asked her to explain the cost break down for me. I don't need attitude when I am trying to save and be accountable with my money. I will never go to businesses that don't appreciate my business. I hope her day gets better. read more

I made an appointment for 3 of us, when we went onsite, they mentioned there is a $90 fee or a $225 fee of there are some areas of concern. I told them we've been getting eye exams yearly but wanted to use my FSA so just want to pay the $90 eye exam fee along with a $25 optical imaging fee. My wife and son have floaters but have been told be two different doctors that's normal as eyes were healthy without issues. Suddenly their optical machine was broken and they had to charge the $225 for full exam. I cancelled my appointment. This seems to be a bait and switch and Costco should kick this unethical business owner out of their store. read more

This optometrist's office has been my go-to since 2010, this review is mainly for the current optometrist, Dr. Nguyen, K., she is extremely rude, defensive, and lacks compassion. She relies on the filled up questionnaire over assessing the patient's actual physical condition. To make matters worse, she failed to provide a thorough explanation of the treatment options. It's time to move on. read more

If I could give 0 stars, I would. I went in for a routine contact lens exam to renew my prescription, something I've done regularly for the past 25 years without any issues. Dr. Nguyen abruptly stopped my exam, claiming she couldn't proceed unless I paid $225 for a "medical exam." Shocked, I immediately followed up with my healthcare provider and saw both an optometrist and ophthalmologist. They confirmed there was no medical concern and even provided a clearance letter stating I was fit for contacts and glasses. When I called back, I learned Dr. Nguyen had marked in my file that I could never be seen for contacts at this office--despite verbally telling me I just needed a doctor's clearance letter. This felt like a scam to upsell unnecessary services. It was also a complete waste of my time to visit my doctor, obtain documentation, and still be denied care. Save yourself the hassle--go anywhere else to avoid wasted time and shady practices. read more

As soon as I filled out my paperwork the Doctor was ready to see me a minute later. He was friendly and my visit was quick and effective. I would definitely come back again. read more

Paul Soo Kwon is amazing.Hands down, the best eye doc experience we've had (both me and my squirmy kiddo). Dr. Paul was friendly, patient, and super clear with his explanations. No question went unanswered, even the silly ones my mini-me threw his way. Plus, he put both of us at ease with his calm, approachable demeanor (thanks, Dr. Paul for hearing my korean!). Highly recommend to anyone looking for a top-notch eye doc with a friendly touch! P.S. The office staff was awesome too! read more

I recently had an excellent experience with Dr. Kwon at Costco Optical. I needed an appointment for vision correction due to changes from perimenopause, and Dr. Kwon was able to accommodate me with a same-day appointment. He was incredibly attentive, taking the time to thoroughly understand my symptoms and concerns. Dr. Kwon's expertise in vision care and his dedication to patient comfort were evident throughout the entire visit. He carefully explained the options for vision correction and fitted me with contact lenses that addresses my vision needs. I'm so grateful for his prompt and effective care, and I highly recommend Dr. Kwon to anyone in need of a knowledgeable and compassionate optometrist. They take most insurance too! Why go any where else!!! read more

Dr. Nguyen is an outstanding, thorough, kind, skilled and caring optometrist! I have seen three optometrists seeking someone just like Dr. Nguyen! I hit the optometrist jackpot! Dr. Nguyen listened to my concerns, was so patient and helped me to find the perfect contact lenses for my eyes! I highly recommend Dr. Nguyen! read more

This month was my second time visiting Dr. Kwon since I moved back to the Bay Area. Dr. Kwon was very friendly and professional even though I visited during the very busy month of December (as many try to redeem their insurance benefits before the year ends). He was very knowledgeable about different contact lens options for me - I have a pretty high prescription and astigmatism, and he gave me some daily contacts to sample for the first time. His practice is located in the Hayward Costco. Scheduling an appointment with the office staff over the phone was easy, and the wait during my appointment date was very short. Prices are competitive and worked with my insurance. I will be back next year! read more

I can't say enough about my first eye exam visit with Dr. Kwon after 2 years of pandemic chaos teaching high school via Zoom (distance learning). It took a toll on my eyes and being 47 right in the crack of perimenopause impacts everything! Dr. Kwon answered all my questions and was so thorough in his eye exam and over-all eye health. I might have found my favorite eye doctor in The Bay! If you are looking for a good eye doctor try him! read more

The Worst experience ever!! Customer service is very poor! The front desk representative is very curt and rude! Very disappointed with my experience with them! read more

Stop searching for the best optometrist in town. A genuinely empathetic professional and honest Doctor who has YOUR health interests in mind. Not distracted by skewed incentives to upset you expensive eyewear from a retail storefront. He spends quality time with each patient and if he thinks no glasses are needed ... he'll tell you. His front office staff are super professional and courteous. Overall a thoroughly professional outfit. Don't be dissuaded by the fact he's in a Costco. You buy the food you eat from there, why would you hold someone's physical location against him? Go on. Get your eyes tested. Your future you will thank you for it! read more

Dr Kwon is the bomb. He is quite energetic and friendly and was the quality kind of optometrist I will continue to go to. He was willing to help out checking in patients while I was getting all settled and keeping the flow going in his office. Really friendly and open to answering any questions and giving honest answers that are evidence driven. Most of all his exam and overall manners during it was amazing and are of the highest quality of a health care provider read more

Had my appointment yesterday with Dr. Kwon and it was an overall great experience. He explained everything in an easy way to understand. He as well as his whole staff made me feel very comfortable and welcomed. Will be back for all my eye care needs. read more

I went in today for a anual eye exam, to my surprise they have a NEW scan that does not include HOURS of dilation. It's also offered to those who need or want to. I was in and out DR.KWON is the best he finally gave me something for my dry eyes THAT WORKED! I been bouncing off eye drs and THIS IS IT. I did go out of pocket but their prices are pretty good. Please give them a chance from the start to end you will be in great hands here! read more

If I can give a 0 I would give a 0 star. The office asked me to go back and come again because I was 2 mins late for my appointment. Plus they are super cheap on giving trial lenses. They gave 3 single lens to try, and not even 4. In another instance, I called 2 times for the dr to call me back, and no one did. read more

What an awesome doctor! This has to be hands down the best place to go! Dr. Kwon is amazing! Thank you for your help. read more

I saw Dr Kwong today. She was extremely patient and answered all my questions. The front desk staff were very helpful. I would definitely recommend Dr Paul Kwon's office (in the Hayward Costco store) to my friends and family. read more

They have a bit of money for fancy tech like stuff that checks the back of your eyes or whatever but their dedication to serve you strictly depends on if you're paying them for it. I got an eye infection right after visiting them and called them about it. They said it I'd have to pay another 100+ for a medical visit. Being that I've never gotten this infection before my visiting of this location it feels really wack that they'd charge me for something it's not impossible I got there to begin with. Is that just me or is that weird? Well I wanted to talk to the doctor about it and the lady on the phone said she'd call me back about it and just did not. So are they able to get you your prescription? Yea. Are they going to avoid any potential actions to make things right in the case that they cause you medical emergency? Also yes. I'd understand if there were no connection between the visit and the infection but to get an eye infection for the first time immediately after you visit a new orthopedic doctor for the first time? Sus. No room for a positive relationship unless you pay for it. Having met the staff I felt like maybe this place was one of those "we do it to help people" places, but whether the decision to not call back was the decision of the lady on the phone or the head doctor himself, now I get "we do it for the money" vibes. I'm not mad, just disappointed. read more