What a great customer experience, and overall pleasant appointment today!! Kelsey & Arizabet are…read morethe beautiful friendly faces I saw at the front desk, and they made everything so simple, and less than 5 minutes later, the Dr. called me in, and the conversation was pleasant and extremely educational....I asked a lot of questions, and received very easy to understand answers, and I had a great time!!! My eyes were dilated at the end and it was simple also. I have new glasses en route, and I would highly, highly, highly recommend this outstanding organization if you need any professional assistance for your overall eye health!

I have come here the past 5 years with my daughter and it's always been smooth. All front desk and…read moreback (Dr.) personnel are super nice, detailed and well spoken. Definitely give it a try! Also they don't "force" you to buy expensive, which I respect, most places I went before pointed you to the expensive section and not everyone can afford Gucci and Prada! Haha

Dr. Bhakta provided exceptional care, I was experiencing difficulty with my vision. The efficient…read morecare process and multiple testing help identify a serious health issue. The professionalism and care by Dr. Bhakta, and her staf help me get care which was much needed along with identifying the challenges I was experiencing. I too, like other reviewers, can confidently recommend Dr. Bhakta to anyone seeking a knowledgeable and compassionate eye care professional. If you're looking for an optometrist who truly prioritizes patient care, Dr. Bhakta is an excellent choice! Thank you Dr. Bhakta and Stratford Eye Care team.

I went in for a vision test today expecting the usual: a stern optometrist, a blurry eye chart, and…read morea quiet moment where I pretend not to guess the letters like I'm cheating on an eye exam version of "Who Wants to Be a Millionaire." Instead? I was launched into an ocular odyssey. This wasn't a vision test -- it was a full-blown spiritual awakening for my eyeballs. Great experience :)

Dr. Christine is very helpful and my appointment went fairly quick. It was easy scheduling an…read moreappointment. There is a good amount of options to choose from as far as frames go and once ordered it comes within 2 weeks. When you pick up she makes sure the fit is right and the lens are good.

Family has been coming here for a while now, but after today's visit, it will be our last. The…read moredoctor herself is great, good personality, good with my kids, it's always been a pleasant experience. Unfortunately, I did leave today's visit with a gut feeling that the doctor unfortunately manipulates how she's going to bill their services to benefit them, not us the customers. My husband and I each have a great VSP plans through our employer and for two exams it should have been covered especially with double coverage, however I left paying $120 out-of-pocket on what should have been zero. I left very disappointed. I am in the HR field and I have an understanding of how Primary and secondary insurances work, but there really was no arguing with the doctor. Definitely disappointed, and because of this experience, we will no longer be going to see her.

I've been going to Dr. Flores for about 10 years now, and even though I've moved farther away, I…read morestill make the drive back to her office in San Leandro because the service here is just that good! From the moment I arrived, the front desk staff checked me in quickly and confirmed all my information. I only waited about five minutes before being called in for the eye tests. Today, Marisela, the optician who helped me, was absolutely wonderful -- super friendly, patient, and made sure I understood every step. She walked me through all the options and explained the costs clearly, which I really appreciate. Dr. Flores has always been so knowledgeable and takes the time to explain everything about my prescription and eye health in detail. You can tell she truly cares about her patients. The office is very clean, organized, and easy to find with a convenient parking lot, which makes the whole experience even smoother. Highly recommend Dr. Flores and her team -- they've consistently provided amazing care and customer service year after year!

The BEST prescription eyewear I've ever put on. I needed dual prisms in addition to some correction…read moreon my right eye. A search on YELP was my first exposure to Flores Optometry. They had great reviews and are close to home. I just picked up my first pair of perfect glasses from them! They have equipment my last optometrist did not have. Dr. Flores gave me a very thorough exam and worked with me to dial in my very difficult and different prescription. That was last year. This year, the same great customer service and exam doctor. I actually was able to "walk in" and be seen right after 9 this morning. I highly recommend this office for your eye care needs. Oh, they've got a nice selection of brand names...good stuff!

It's always been very easy to get an appointment here, and the fact that they're open on Saturdays…read moreis incredibly convenient for our busy schedule. Both my son and I come here for our glasses and contact lenses, and we've consistently had great experiences. The optometrist is kind, patient, and thorough, making each visit comfortable and informative. I especially want to give a big thank you to Mary Lou--she is amazing! She really knows all the details when it comes to insurance benefits and took the time to clearly explain everything to us. She was also able to fix my eyeglasses perfectly on the first try, which I truly appreciated. It's also a huge plus that the office is close to my home. I'm so thankful for their help and the excellent care they provide to keep our vision clear. I highly recommend them!

Dr Z was the best and the woman that helped me pick out my frames for my progressive lenses was…read morealso great. Friendly, kind, and clearly competent professionals. However, every interaction I had with their front desk staff and the one tech I spoke with when I picked up my glasses was frustrating and unpleasant. Dr Z is worth overlooking her staff but still...

I reached back out to the office to request a copy of the cancellation notice they given me where I…read moreagreed to it in writing. I kid you not, they emailed the below picture. I have since emailed the office advising them this is not sufficient for patients making an appointment over the phone when they have not been in the office for close to a year, where again when their office called and left a voicemail and I called back to confirm the appointment, they still did not advise of any cancellation fees. This is against CA law and bad practice to impose a cancellation policy based solely on a sign in their office, especially for patients that are scheduled on the phone and confirm on the phone. I have since found a new optometrist and guess what? They text their appointment confirmation so the patient can confirm and guess what's also included in that patient confirmation text? Their cancellation policy!

Dr. Haw is great. Unfortunately, I have so much trouble with the administrative staff who seem…read moredisorganized, don't listen, and get my information wrong. Dr. haw has prescribed me eye drops for the past 2 years for my dry eyes. My insurance changed this year. My pharmacist says the eye drops are no longer covered and that the optometrist needs to reach out to my insurance to get prior authorization. 2 weeks ago, I called the office telling them this information. 1 week passes. Nothing happens. I call them and they say they'll talk to Dr. Haw when he gets back in the office the following week, meaning nobody did anything the previous week he was there! The next week, they incorrectly send a prescription renewal to my pharmacy but did not talk to my insurance about getting prior authorization. My pharmacy calls me telling me the same thing from before: they need a prior authorization for the renewal to be processed, not the renewal itself. The next day, I get a phone call saying that Dr. Haw cannot renew the prescription since I haven't been seen in a year and that I need to make an appt to be seen. If that's the case, then why did you already send the renewal anyways?! And why didn't you tell me 2 weeks ago when I first asked you for the prior authorization? I need you to call my insurance to get prior authorization so the renewal goes through or write a different prescription that my insurance approves. I have to call back again telling them the same thing. It's like they don't listen or understand the difference between renewal and getting prior authorization so the renewal goes through. Even more infuriating is they recently called me asking what pharmacy to send the prescription too when I've been using the same pharmacy for 2 years and renewing the med every 3 months. How do you not have it on file?! Another time I told them to leave a message on my phone b/c I can't call during business hours since I'm working. They called me 5x asking me to call them back. When I called them back, there was nothing I needed to tell them over the phone that they couldn't have just left a message on my phone like I had told them repeatedly. There was no private info they needed from me. They could've just given me the simple update as a voicemail. it's so frustrating talking to the administrative staff. You need a lot of patience to deal with the administrative staff. I have stayed b/c I find Dr. Haw to have given me effective solutions for my eye problems over many years. Ugh. I'm starting to lose patience and am contemplating finding someone else that has better administrative staff.

Anna was incredibly helpful, patient, and knowledgeable while helping me select my glasses -- she…read moretook the time to answer every question I had and made the whole process smooth and enjoyable. I popped in at 1:00 PM and was pleasantly surprised to be able to pick up my glasses the same day at 5:00 PM. (Note -- turnaround time may vary depending on your prescription.) Professional service, great communication, and super quick turnaround -- I'm really happy with my experience and would definitely recommend this place to anyone looking for quality eyewear and excellent customer care!

Amanda fixed my wife's sunglasses and didn't charge me or wouldn't even take a tip. She went above…read moreand beyond with many would do thank you Amanda!

First, I was saddened to hear Gerry was no longer there :( But the service still remains awesome! I…read morewent to pickup my glasses and this time opted not to get a retest of my eyes as my script was still good for one more year. Even though I went over my allowance they gave me a discount applied to the overage of the amount. Gina was very awesome! She made sure my glasses were to my satisfaction which they were. They are Oakleys and they are a much thinner frame but I like them. One other thing, my husband was not able to be with me do to being home bound in his bed but Gina took the time to allow my husband to chat with her on FaceTime on my phone about his insurance. I appreciate how she went above and beyond to make this accommodation. Next year I'll find more awesome Oakley's with my insurance but until then thank you Eye Spy and Gina for being awesome as usual.

One of the worst places for eye care. They do not keep their time. Do not call back when the…read morecontacts or eye glasses have come. Had to call multiple times to follow up when the contacts have arrived. Each time a new person takes the call and it takes a long time for them to understand for what we were calling. More over, they are very rude on the phone to my daughter and myself. Gina was very rude, unprofessional, and used filthy language to my daughter. She doesn't have basic customer service skills and gets argumentative with the customer. I would fire her on the spot if I were her manager. The optometrists do not care about what is happening at the front desk; so the customers suffer and possibly do not return because there is nothing to come back for. I would never go there nor recommend anyone to go to this place. There are dozen a dime optometrists. Please check for the right ones.

The opticians were very friendly but hurried. It's Costco, not a boutique! You have to expect it!…read moreThe prices were great! The environment is crowded. They assist you from behind the counter and I can imagining that being challenging and if you're getting multi-focals, potentially inaccurate. I know this being a former optician myself. Dependent upon your frame size needs, the options are very limited. I was able to find something for my wife. Didn't have to be "perfect," but doable, cause these were going to be back ups and I need to use my HSA. I started pre-shopping for myself, and could not find anything my size, and everything available is on display. I know the inventory always changes. Maybe it was just the timing. I'm in no rush. For the cost, it was a great deal!

Wow! I had a fantastic and hassle-free experience with Costco Optical. I don't have significant…read moreproblems, but I visit the eye doctor once a year for an examination and new glasses. My first time trying Costco, and Dr. Kwon is excellent, and scheduling the appointment online was very simple; I was seen immediately. They accept VSP insurance among others--visit their website or give them a call for more information. After the exam, I brought the prescription to the Costco Optical located just outside the office, where the friendly staff assisted me in choosing and buying multiple pairs. Both were designer brands and came to about $300. You can't beat the prices at Costco. I highly recommend Dr. Kwon and the Hayward Optical office

I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Had a great experience here. Dr. Park was extremely thorough in determining the right prescription…read morefor my eyes. My previous prescription needed updating, and she took the time to carefully refine it. The difference has been noticeable - I can even see my phone more clearly now without needing reading glasses as much. Really appreciate the attention to detail and care. I would definitely recommend coming here.