Looked forward to trying this out in the new location with a gift card we received from a friend. Unfortunately, we were absolutely astounded by how awful an experience ensued. We had an awkward greeting upon entering, taking longer than it should have to be acknowledged & then were simply told to, "sit wherever you'd like," despite the sign clearly stating, "please wait to be seated," if dining-in. As we were walking over to then select a seat, another employee greeted us again and seemed confused that we were wandering to a table on our own - she then immediately went back to talking to other customers at another table as though she hadn't started to engage with us. We selected a seat & sat for several minutes (long enough to wonder if there was going to be a service quality problem) before someone finally brought over menus. The menus were simply loose pieces of paper, that seemed to have been utilized past their prime. We were asked for drink orders & each rqst'd a coffee. The coffees were delivered quickly, before adequate time to review the menu. We were asked if we were ready to order, or if we needed more time. We requested more time & continued reviewing the menus. We were ready to order within another 2-3mins, and pushed the paper menus to the side & drank our coffees. The server who brought the menus & coffees walked in & out of the dining room area several more times without even glancing over to us, and at one point started (& continued until complete) sweeping the area around the front service counter. We kept looking towards her trying to make eye contact/get her attention, to no avail. This went on for 10-15mins, during which we contemplated just leaving the $5 for the cost of the coffees & departing. Eventually, another server (or maybe bus-person, was hard to tell) was nearby clearing another table and we were able to make eye contact. She came over & asked if we were ready to order and, although we were about to leave at that point, we were hungry enough that we gave our orders. The food arrived in a reasonable amount of time, but now delivered by the original server. My bf's order was fine & he enjoyed his meal (eggs & hash) - he's a bit of a hash connoisseur & stated that he enjoyed the hash very much. My order was terrible; I ordered a cheddar cheese omelette & asked for a side of bacon, well-done. I received an overcooked (dryed, brown-edged throughout) omelette with a lump of cold cheese in the middle & no side of bacon. No one ever returned to check on us again after the food was dropped, so I suffered through picking around the somewhat edible parts of the omelette, the semi-decent home fries & the English muffin (which was served buttered by the kitchen, but a little dry still, with no addt'l butter or jams available to supplement.). We again waited an inordinately long amount of time for someone to return. The original server finally came & asked if we were done. We said yes, and she left our finished plates in front of us. Another long delay ensued, while we watched 3 employees chatting-it-up at the front counter & then saw the original server answer the ringing telephone (instead of preparing/delivering our check) while the other 2 employees stood by idly. Eventually the check was presented (by the 2nd person who had taken our order.) Upon seeing the gift card that we had placed on the table, which we intended to use, we were asked if it was purchased at the old or new location. We stated that it was from the old location & were then told that we couldn't use it today b/c of some issue with transferring it over in their system from the old location (not really sure why this is OUR problem.). We were told we could leave the card & our name/phone # & someone would get back to us to refund the card value, or we could use it another time or some such (I'm not an Atty, and for a $25 gift card, not worth wasting anymore of my time, but fairly certain there's a violation of CT gift card law in here somewhere.) We just paid via our own funds & departed. We will not return to dine-in. For having spent the time, effort & $$$, that I'm sure was no small feat, to move this business from it's former location into this new space, it's a shame that the ball has really been dropped on ironing out and delivering a concise service model that provides a positive customer experience. read more