Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

Colton was great. He showed up right on time (on a Sunday) to replace the water heater and corroded…read morewater valve. He explained our options clearly, ordered what we wanted, had it delivered and installed within three hours. The price was right in line with what I expected to pay (thanks to some internet research) even with being a Sunday!

Judging from the fixed pricing I've seen on other plumbers' websites, John just saved me about five…read morehundred bucks by repairing something that I believe anyone else would have replaced. I got a smaller bill than expected and we both kept stuff out of the landfill! -Kathryn

Our basement sump pump went out recently, so I called John Anderson to come out and evaluate it…read more After checking out the area in and around the sump pump, he replaced the broken sump pump and then showed me why it had stopped working. The previous home owners had taken a few shortcuts in the sump pump and bucket installation process. John pointed out what the proper equipment should have been and detailed two long term solutions for us. I was happy to know that John's options were NOT short term fixes at the lowest possible price. I would recommend John Anderson for his outstanding plumbing work and his straight-forward approach to high customer satisfaction. Our minds are now at ease!

I am incredibly pleased with the service from John's. Francisco came on a Friday afternoon to…read moreunclog our sewer drain and he saved our day! The job was done in a couple hours. Thank you for the great service!

Couldn't be more pleased with the service from John's! Had a backed up sewer drain on a Sunday…read moreafternoon and they were on it in about an hour after calling! Service could not have been more professional and Francisco did an incredible job! Thank you for the tremendous service and we will definitely spread the word!

I highly recommend My Plumber for your plumbing needs. Mike is a very knowledgeable and friendly…read moreguy. He assessed my plumbing leak and repaired it in short order at an extremely reasonable price. He was very responsive, thorough and trustworthy. I would not hesitate to call him again.

My Plumber is the best plumbing service around. Mike Joyce charges a very reasonable rate for his…read moreprofessional services. Probably why it's hard sometimes to get an appointment with him, but he's definitely worth the wait. His associate, Austin, was out here today to replace my kitchen faucet. Very nice guy, professional and got right to work. Another company I'd priced wanted to charge me twice as much. The guy came over, started looking around and tried to sell me other plumbing services! Complete waste of my time. I'm just sticking with My Plumber from now on. As a veteran, I think professional work done for a reasonable price is just a good business model.

Wonderful experience. In January 2024 (delayed review I know) our hot water heater was leaking and…read morespraying all over so we had to turn the main water off. Mike came out within a half hour of me calling and fixed it. He replaced the line that was leaking, but instead of just putting it back how it was (in an awkward position that possibly caused the leak to start with), he fixed the pipes so the water line would fit better. Also, when he arrived he was prepared with inside shoes and took his shoes off without me having to ask (some might not care about that, but it matters to me and shows courtesy) :) Overall we are extremely satisfied with the work and friendly, professional service.

Service went smoothly. Arrangements were easy. Communication was good Work was done well.read more

We had such a great experience with BP Mechanical. It's a husband-and-wife team that truly runs…read moretheir business the way it should be--honest, communicative, and efficient. They responded to us almost immediately, had a water softener ready within hours, and installed everything the very next day (on a Saturday!). On top of that, they were hundreds of dollars cheaper than the other quotes we received. They made the whole process so easy and stress-free. Highly recommend!

I absolutely recommend! BP Mechanical went above and beyond while installing a new water heater…read more Pat happily addressed several other plumbing & HVAC concerns we had. He always had our best interests in mind and he never tried to needlessly up sell anything. Pat gave us his best assessment of the issues and provided short term vs long term recommendations. The BP team wants to build relationships and repeat business and it shows. Call BP for anything you need, they will do right by you.

My son flushed a small remote; it was stuck in the porcelain. We reached out to NRG, and Neil…read moreresponded right away. He spent a lot of time trying to break the remote out, but was not able. He made a special trip to grab us a higher quality toilet and was back and had installed within a couple of hours. He also snaked another toilet that was giving us problems, at no additional charge. Both toilets working great, all for 1/3 of the price the last plumber charged us, just to unclog 1 toilet. I would highly recommend Neil and NRG plumbing for any plumbing needs. Fantastic job. Thanks Neil !!

I have had multiple experiences with Neil and his NRG Plumbing company including today. I can't…read moredetail enough what a solid professional he is. He is very prompt with communications, knows his stuff inside and out, and is a pleasure to work with. I would recommend him for any and all of your plumbing needs. You won't be disappointed it!

They try to over complicate a simple project to overcharge and nickel and dime you toread more

Showed up for a quote that i did not receive. Rep showed up, looked over project, said he would…read moree-mail me a quote . Didn't get anything

Loch Monster came out and did a bathroom remodel for me, and also installed new spigot and updated…read moremy kitchen plumbing. I'm very happy with the pricing, responsiveness, and quality of work!

We had an absolutely great experience with Loch Monster. Mom needed her kitchen sink, faucet, and…read moregarbage disposal installed along with needing plumbing prepped for her new dishwasher. I needed new bathroom P traps and a new kitchen faucet. We were so lucky that Jack was available. He went above and beyond to make sure everything was taken care of, including creatively problem solving some very old plumbing. He was prompt, thorough, and very tidy. We absolutely recommend him and would use him again in a heartbeat. Excellent value and work.