Loch Monster came out and did a bathroom remodel for me, and also installed new spigot and updated…read moremy kitchen plumbing. I'm very happy with the pricing, responsiveness, and quality of work!

We had an absolutely great experience with Loch Monster. Mom needed her kitchen sink, faucet, and…read moregarbage disposal installed along with needing plumbing prepped for her new dishwasher. I needed new bathroom P traps and a new kitchen faucet. We were so lucky that Jack was available. He went above and beyond to make sure everything was taken care of, including creatively problem solving some very old plumbing. He was prompt, thorough, and very tidy. We absolutely recommend him and would use him again in a heartbeat. Excellent value and work.

A week ago we were having issues with our furnace shutting off. It turned out to be a serious…read moresafety hazard that was leaking carbon monoxide into our house. The team at Metro Heating and Cooling was able to bring someone over to diagnose the issue, then bring a team over and complete the install of a new furnace within one day, working until after 7 pm because they said they were not going to leave us without heat for a night. We are extremely grateful to their team and will definitely be going back to them for any future work we need!

Richard replaced our water heater. He arrived on time and kept me informed throughout the process…read more New water heater looks great. Everything was cleaned at the end. The scheduling of the service was really easy and prompt.

Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

tried to sell 16k drain line replacement then they got the price down to 4k after my lack of…read moreinterest..... long story short i spend 200 a year for maintenance

Wonderful experience. In January 2024 (delayed review I know) our hot water heater was leaking and…read morespraying all over so we had to turn the main water off. Mike came out within a half hour of me calling and fixed it. He replaced the line that was leaking, but instead of just putting it back how it was (in an awkward position that possibly caused the leak to start with), he fixed the pipes so the water line would fit better. Also, when he arrived he was prepared with inside shoes and took his shoes off without me having to ask (some might not care about that, but it matters to me and shows courtesy) :) Overall we are extremely satisfied with the work and friendly, professional service.

Service went smoothly. Arrangements were easy. Communication was good Work was done well.read more

Came in and replaced my shower valve, were very clean and did a great job. I'd go back again if I…read morehave the need in the future!

Scheduled an in-home appointment (they confirmed) to see how much a water softener would cost and…read morethey didn't show up or reach out to say they wouldn't make it. Still haven't heard from them. Frustrated considering we planned our workday around their midday visit. No idea on actual quality of work, but poor customer service given this experience.

We used Roto-Rooter because we had a backed up floor drain due to our sewer being clogged. We…read moreneeded to get it cleared and investigate why it was happening. Andrew and Eric were really fun to work with. Andrew did a very good job explaining what he would need to do and how much it would cost before he did it. He was kind enough to let my bf watch and help a little bit. He cleared our sewer line (which had 3 root balls!). Eric came later on and showed us a camera inspection (free of charge!) And explained how my pipes looked and what areas could be fixed a little bit. Andrew cleared out the final root ball while we all socialized and had a bunch of laughs. After Eric gave me some more information Andrew cleaned up and took payment. These guys did an absolutely wonderful job and we recommend 10/10. I had a fun time despite this not so fun situation.

I don't plan on ever using these guys again. It was such a nightmare for me coordinating…read morenegotiations between what the insurance company was willing to pay verses what Roto Router was charging. There was a significant amount of money that I had to pay beyond my deductible because essentially both parties would not budge an inch. Additionally, I had to make a lot of phone calls to even make them talk more than the minimum necessary to conduct business at all. Next time, I will go through the insurance company to find a reputable company that won't do unnecessary testing and mitigation that the insurance company will not cover but the cleanup company insists on and therefore raises the final bill. These guys will never get my business again.

I highly recommend My Plumber for your plumbing needs. Mike is a very knowledgeable and friendly…read moreguy. He assessed my plumbing leak and repaired it in short order at an extremely reasonable price. He was very responsive, thorough and trustworthy. I would not hesitate to call him again.

My Plumber is the best plumbing service around. Mike Joyce charges a very reasonable rate for his…read moreprofessional services. Probably why it's hard sometimes to get an appointment with him, but he's definitely worth the wait. His associate, Austin, was out here today to replace my kitchen faucet. Very nice guy, professional and got right to work. Another company I'd priced wanted to charge me twice as much. The guy came over, started looking around and tried to sell me other plumbing services! Complete waste of my time. I'm just sticking with My Plumber from now on. As a veteran, I think professional work done for a reasonable price is just a good business model.

Thorough, knowledgeable and professional. Had some Northern Plumbing technicians in to look at my…read morewater heater. They did a thorough inspection, identified the issue and recommended a common-sense solution - what's not to like? Excellent work.

Northern Plumbing's prices are extremely high and the quality of their past work was extremely…read morepoor. They charged me a $250 trip charge while another plumber charged me a $40 trip charge. Northern Plumbing wanted over a $1000 higher price for the same water heater that a competitor charged me. The Northern Plumbing plumber that came to my home was very good, courteous and knowledgable but the current and past owners of Northern Plumbing overcharged me and the quality of their work was very poor. Buyer beware!

I would totally recommend!! Again and again. They give u an…read moreestimate/quote upfront not"we have to wait until we see the job !! Efficient, speedy , great work!!

I had a toilet that was leaking and Isaac came at the time we had agreed on. He diagnosed the…read moreproblem which was that the flooring around the toilet is too thick so 2 wax seals are needed. He also insisted on replacing the toilet valve which had always worked before. He stayed quite a while making sure the leak was gone. Overall he did a fine job but it was very expensive (nearly $500) for what amounted to a wax seal and valve. He did leave wax ring crumbs on the floor for me to clean. He charged a trip charge of $60 which was not in his quote and this added to the sticker shock. I would be happy to hire Isaac again but I just can't afford the cost.

I hired Blue Yeti again to install a new water heater after they initially pointed out that my old…read morewater heater was due to for a replacement. I went with them after researching several quotes. They actually gave me one of the lower quotes. It was the lowest after including their service plan discount! They installed an AO Smith water heater quickly and efficiently and replaced some old pipe work as well. Their technicians were nice and personable as well.

Everything you could ask for in a great service company. John gave specific detailed feedback,…read moreweighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.