My husband and I were looking for a local plumber and he stumbled upon Jon. Although I didn't get…read moreto interact with him as much directly, my husband said communication with him was top notch. He sent pictures of our water heater and bathtub drain and Jon got back to us with competitive quotes compared to others. I was working so I didn't get to see him much, but he immediately introduced himself when he saw me and even made sure he said bye. He is seriously one of the most humble, friendly, and honest plumbers out there.

Jon delivered for us on three separate appliances in our bathroom in Hudson WI. Easy to work with,…read moregreat communication, pricing upfront and reasonable. Will definitely use Trudel for future plumbing issues.

Over charged my Mother who is a senior for a new toilet and install. Very disappointed with their…read moreintegrity. Didn't take them long to leave 1 community and move the business 25 miles away. Running from something?

Cannot recommend them enough. We've lived in Shakopee for 4 months and they've already been out…read moretwice - once to find a leak and another time to look at our water softener that we didn't know how to use. The plumber set my water softener correctly and told me everything I needed to know about it and gave me a plumbing 101 lesson. They are super reliable, professional, and knowledgeable. Will ONLY be using Affinity Plumbing.

We called Norblom Plumbing due to a broken outdoor water pipe. Due to how a previous owner…read moreoriginally ran the pipe it was in a very hard to reach and maintain crawlspace under the house. Paul from Norblom assessed the situation and came up with a more cost affordable and easier to maintain solution for us to close up the broken pipe in the hard to reach location and run new pipe (up to code) to the side of the house. During his inspection he also found an issue with our dryer vent not being properly hooked up which is not something we would have noticed on our own. He was right on time in his time window, was very friendly, took the time to explain things to me, and most importantly was in and out in a few hours. I would definitely recommend if you're looking for a professional to help with a plumbing issue.

He tested the sump pump by filling the pit with a hose instead of just lifting the float. The main…read moreone ran fine. The battery backup came on when he pulled the plug, but the battery itself was four years old, so he priced a new one and left the choice to me. It is on the invoice as a separate line.

We ordered a oven range hood, oven range and dishwasher thru Best Buy. This company was the one…read morewho did the delivery and the install. Jordan was the lead installer and had 2 others with him assisting. All I can say is they were prompt, thorough, knowledgable, didn't rush us with the cleaning that needed to be done behind the appliances, and so much more. The 3 of them worked great together and we could hear laughter amongst them while working which was great!!! They checked and rechecked everything multiple times before they left. HIGHLY RECOMMEND!

We bought a dishwasher and installation at Best Buy and they contracted MN Plumbing and Heating…read more After paying the $150 installation fee at the store, the MN Plumbing and Heating team that did the installation demanded that we pay them an additional $150 for 2 parts that were supposedly needed. We felt trapped and a little taken advantage of. Very disappointed that Best Buy would hire such a firm that would treat its customers like this.

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

Can't comment on the service. They aren't taking on new customers. They did respond very quickly…read morethough. Edited - I'd remove the review but don't see how to do it. I requested a quote and availability and received a quick response. I originally thought the response said 'not available.' Looking back I apparently misread it and the message was simply 'can't service.' Pretty vague, but I guess that means you don't work on my brand of water heaters.

I would recommend. Erik provided great service, communication and got the job done in a very timely…read moremanner. A+

Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

Roto Rooter came today at 12:25. my window of time was 8:00-10:00. i received a phone call at…read more10:00 saying he was on his way. finally showed up 2.5 hours later and i got no explanation or apology. he augured the toilet - was here and left in under 30 minutes, charged $325 and told me if it didn't work, he could come back, remove the toilet for $600. he used no protective cover on the augur, so now my 2 year old toilet is full of scratches. would NEVER use them again.

My refrigerator died on a Saturday two weeks before Christmas. On Sunday I had done my research,…read moremeasured my fridge hole and went to Warner's ready to buy. Mary was excellent, showing me the exact three fridges I had landed on, helping me with measurements, and walking me through the realization I needed a carpenter to take 1-1/2" off my top of fridge cabinet in order for the new one to fit. (Minor rant: WHY do appliance manufacturers make all the new fridges taller than they were twenty years ago?? Why?) Worked out the purchase and then got hit with the awful news: deliveries are backed up from Black Friday sales and I will have to wait two weeks for delivery. Bear in mind my fridge is dead, stinking up my kitchen. Now, it's hella cold in Minnesota in December, so fridge stuff is fine in my garage. But. Going to the garage for cream for my tea, for a glass of milk, for (don't judge me!) a glass of wine is getting really old. Mary, however, was on it! She checked delivery openings every day, called me to keep me updated, and then pulled a rabbit out of a hat and my delivery was moved up by eight days! Finally, today, my new fridge was installed. Josh was a total boss of an installer. He had to take off one of my front doors, he repaired the bottom locking bolt that was stuck, installed the fridge, rehung my door, I mean really went above and beyond. I am extremely happy. Delivery was free, install was free, carting away my old fridge was free. I highly recommend Warners Stellian.

Run like your hair is on fire. Dont sign acceptance of the installation unless you go over ever…read moremillimeter of what was installed. Check measurements hinges as if you worked for the company - because they apparently didn't catch a bent frame before they installed it. We didn't even know how to look for a bent frame on a brand new appliance. After 6 months of dealing with Bryce Pooch, he rarely responded we escalated the issue higher up, 10 months after our purchase, 6 months after installation, we get an email than a call from Jeff Warner who said because we signed off on it, and then didn't report it in time we either pay $300 to get a replacement on a fridge we already paid for or take a discount and cross your fingers it doesn't go on the fritz. Same offer Mr Pooch offered. Lack of ethics that trickle down from the owner. Bottom line we didn't bend the frame - and Warner Stellian won't take responsibility for the fact that their inspectors didn't catch it at the warehouse, or their installers bent it and didn't disclose it to us. Pretty poor customer service. I was always taught to do what is right - not what is easy. Stop making those awful local commercials and fund better customer service or you are just another unremarkable store that is just a lame pass thru. Very sad, we wanted to support local businesses but you may as well, turn off the open sign, shutter your windows, lock the doors, and throw away the key - you're no good to the community. As far as the 'rebate' program - it's a gerbil trail - 10 months out and no rebates have shown up, I'd have to say that's a scam too. This place is a big NO!

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

Overall, this was a good visit. The service felt friendly, the place looked well maintained, and…read morethings were handled without major hassle. Not perfect, but definitely good.

Friday night 6pm air conditioner wasn't cooling. Lucas said he could be here in 20 minutes and he…read morewas. He was friendly and got to work. Hour and a half later we had cold. He thoroughly explained what he was doing and didn't mind our questions. After the completed job I knew we had hired a straight and honest company. I would recommend to my friends and neighbors.

Very quick to respond and very flexible with our schedule. Quick easy service that solved the…read moreproblem right away