We had a very positive experience with Street Plumbing. Very good communication. Nick did a great…read morejob doing repair work in our place and did a fantastic job cleaning up afterwards. We would definitely use them again.

I had Street Plumbing out to fix a leaking toilet. They replaced all the inside working parts. it…read morestill leaked so they sent someone to adjust and it worked for about a month. Leaking again so I called thinking it would be under warranty. she said it would be $495 service call just to look at it again. No way am I paying this just to have it looked at. Called someone else to fix.

Our tech, Juan, was friendly and prompt. The initial…read morereason for contacting and hiring the company ended up being a confusing non-issue; but due to signing the contract before service, I was basically stuck paying a very exorbitant price for what amounted to...well...not much. And my initial review reflected this. However, their customer service worked with me and we found a very fair and reasonable compromise; not all companies would step up and take accountability like this, so I have to give credit where due.

Genz-Ryan installed a furnace that is too small for our house and poor Central A.C. installation in…read morethe middle of the winter. Genz-Ryan Project Number 536316324. Installation date: 19 JAN 2026. Our house was built the winter 2001 with an 80,000 BTU single stage high efficiency gas furnace. Genz-Ryan installed a 60,000 BTU modulating high-efficiency gas furnace, but have never given us an explanation why they down-sized it from the existing 80,000 BTU high-efficiency furnace. We noticed that our brand new AMANA furnace did not heat our home nearly as well as our old furnace. Several January days the furnace ran almost constantly. On-line research, (Chat GPT, Consumer Reports, Google, etc.), shows that our house, (age, condition, insulation, window type, square-footage, etc.), requires at least an 80,000 BTU high-efficiency furnace. Genz-Ryan has provided several versions of a Manual J-Load Calculation to justify installing an under-sized furnace- none of which are correct. The only way a Manual J-Load Calculation would recommend a 60,000 BTU high-efficiency furnace for our 2,400 plus square foot house would be if incorrect inputs were intentionally or inadvertently entered or omitted. A Manual J-Load Calculation was not done, (as required in the permit application), prior to installing the furnace and central AC. It has become obvious that Genz-Ryan is trying to provide a Manual J-Load Calculation to match a 60,000 BTU furnace, but many months and several versions later, the still haven't produced an accurate and transparent version. They said that they can't share the input information for the calculations because it is proprietary. The Genz-Ryan Management Team still won't provide an answer to why they replaced an 80,000 BTU furnace that operated flawlessly for over 24 years with a 60,000 BTU furnace. I asked that question to Josh Brewers- Operations Manager when he was at our house, (to confirm Manual J-Load Calculation room measurements for the second time), and just received a blank stare. I told him that all of the research agrees that in Minnesota, (Climate Zone 5/6), that it takes 40-60 BTU's per square feet to properly heat a house. Our new Genz-Ryan, AMANA 60,000 BTU furnace supplies less than 25 BTU's per square foot. Another blank stare, and a comment that he was only there to get some required measurements for the City of Forest Lake, and would not comment on the problems of trying to get an "accurate" Manual J-Load Calculation. How could a Manual J-Load Calculation account for their furnace that only provides 25 BTU 's per square foot of heat for a house that requires at least 40 BTU's of heat per square foot ? I was unable during many requests to talk to the owner Jon Ryan. I can understand that the company wouldn't want to give out Jon Ryan's phone number or e-mail address, but any requests to contact him have been ignored. I explained to Genz-Ryan customer service that I didn't need an immediate solution to their mistake, but would like a few minutes to see if he was aware of the problems that I was having with his company. Jon Ryan says that he cares about his customers in his advertising, but the actions of his company couldn't be further from that truth. Jeffery Dehler, another member of the Genz-Ryan management team, told me that he has closed my case and that Genz-Ryan stands behind their calculations for our new under-sized furnace. For that to be true, all of the available information for furnace sizing must not be true. The installation of our A.C. that was done in -4 degrees F temperature, with 20-30 degrees below zero wind chill. The bags of leveling sand that they poured on the frozen ground is leaking from under the plastic pad. Part of the pad is resting on an edger block, which was probably hidden by ice, and allowing a gap to form. GENZ-RYAN's dishonesty, lack of transparency, and refusal to correct their mistakes, makes me wish that I had never contacted them for service. Please learn from my misfortune.

I was so impressed when I called to order a part for my washer as Tony answered and talked me…read morethrough if I was ordering the right part. He even offered that I could call him personally after I was home from work when I could look at my washer and he helped triage what was wrong with the washer, and advised the best place to order the necessary part. He was very honest and interested in helping more than making a quick sale. It's rare to find someone with that level of integrity in sales. I will be a customer for life at Tony's appliance!

The showroom is even bigger on the inside than it seemed from the outside! I've been seeing ads for…read morethese guys on FB for awhile now, informing me of sales and "scratch n' dent" appliances. So my husband and I decided to swing by one morning to look around for a washing machine. Upon entry, we were promptly greeted by an employee who asked if she could help us with anything, and she directed us to where we could browse washers as well as the scratch n dent area. I asked about installation and she informed us that delivery was a $40 fee and installation $80. That seemed agreeable to us, so we opted to do that. We found a washer we liked for around 40% off the list price new on the manufacturer's website. During checkout we figured out what day/time to have them deliver and install. We declined getting the warranty, though it was offered to us for $120. They taxed the machine and install but not delivery. There was no additional fee for paying by card. The showroom certainly has many options available, and you'll find the usual appliances such as refrigerators, microwaves, ovens/stovetops, dishwashers, washer/dryers, along with chest freezers, mini fridge/wine coolers, water softeners, disposals, dehumidifiers, even an ice machine! They also have a parts department in the back if you need to repair something. There were no shortage of employees inside busy doing stuff. I'm used to so many places nowadays being ghost towns and having trouble flagging down an employee to help that this was honestly a nice surprise. We wanted to ensure we shopped a local business rather than hit up the Best Buy scratch n' dent place our realtor had recommended; no need to support the corporate elite. I used the restroom while there; it's spacious, modern, and they have the nice cushy toilet paper! The installers were prompt about arriving on the scheduled day. We were apparently missing an important couple of parts on our pipes, which they thankfully had on the truck, but it came with an unexpected additional cost of course. They did a sample run to ensure it was working, then left. Our first two washes went wonderfully, no issue. But the third spewed water EVERYWHERE when draining. We called for a follow-up and they scheduled it promptly for next day, free of charge. They were able to diagnose the issue was with our standpipe and advise us on recommended clog specialists to get the issue resolved ASAP.

October 29, 2026 Fall furnace check. The technician was Brian and he did an excellent job. Brian…read morepointed out an issue to be aware of and too call if needed. He did his job furnace is ok.. Excellent customer service. Previously I had them install a fan in my bathroom and that went well. So that is why I called them and will continue to use them in the near future. Will definitely call them to do my spring checkup on my airconditioner.

We had a new blower motor installed in our Heil A/C. The technicians were great. The OEM motor,…read moreat retail, is priced at $750. Metro charged us $2100, or $1300 to install. The installation took 36 minutes, into and out of the house. We are / were longtime customers and we thought the charge was exorbitant. The office staff thought the pricing was fair, so we have a different view on the price.

From start to finish we had a great experience with WHN. Our first contact was with Jon, and he was…read morefriendly and responsive, and really went above and beyond to help us with the process of replacing our broken, unrepairable water heater. He went through and explained all of the options to us. He was even willing to help us with the process of submitting documents to our home warranty company, which was a headache but he never complained. They were able to get out to our house the next day to replace our water heater. Our tech, Bruce, was friendly, communicative and efficient. We thought the price was fair, too. We can't recommend WHN highly enough!

Came out and installed a new water heater the same day I called. Communication was elite…read more Installation was professional and quality. Customer service and installer were friendly.

We called Norblom Plumbing due to a broken outdoor water pipe. Due to how a previous owner…read moreoriginally ran the pipe it was in a very hard to reach and maintain crawlspace under the house. Paul from Norblom assessed the situation and came up with a more cost affordable and easier to maintain solution for us to close up the broken pipe in the hard to reach location and run new pipe (up to code) to the side of the house. During his inspection he also found an issue with our dryer vent not being properly hooked up which is not something we would have noticed on our own. He was right on time in his time window, was very friendly, took the time to explain things to me, and most importantly was in and out in a few hours. I would definitely recommend if you're looking for a professional to help with a plumbing issue.

He tested the sump pump by filling the pit with a hose instead of just lifting the float. The main…read moreone ran fine. The battery backup came on when he pulled the plug, but the battery itself was four years old, so he priced a new one and left the choice to me. It is on the invoice as a separate line.

They installed a new boiler and water heater (one of those heated off the boiler) and did an…read moreawesome job. I had 3 bids and these guys are the only ones who did an analysis and who recommended a boiler quite a bit smaller than what they were replacing. It was installed last fall and did an amazing job keeping the house warm over the winter, and it did better than the old one with lots more BTUs. Their price was middle of the pack but they sold me on their effort and working with me to get it done how I wanted it. Very friendly and excellent work. And we also love the new water heater.

Excellent service from all staff. Thorough, informative, professional. I highly recommend them…read more The service tech used a video scope to examine the heat exchangers and then showed me the many cracks that would lead to carbon monoxide being released. I didn't have to rely on their say-so; the evidence was in right in front of me. They explained the issues with my old furnace and discussed options tailored to my house and needs. At no time did I feel pressured to buy an expensive new furnace; their service reps shared information and I made the decisions. The estimator discussed options and alternatives with me, giving me information to make the decision about which brand to replace my old one with. The cost was very reasonable, and their payment plan helpful.

I love these guys. Have had to use them on three occasions. They handled the same day…read moreinstallation of a water heater on short notice during a snowstorm for us last winter at a fair price. They came to our home and took a look at a pipe that we thought might have to be moved to facilitate the installation of a new dishwasher. After taking a look they told us that it wasn't really necessary and didn't charge us for the trip out. Finally, they installed a new kitchen faucet for us today after calling yesterday afternoon. We had gotten another quote and they came in significantly under that. The installer was on time, friendly and professional. He explained in detail what he was doing as he did it and completed the entire process in about 45 minutes. And the price quote upfront was what it ended up being on the final bill. After dealing with other vendors that always seemed to be trying to upsell me, it couldn't have been a better experience. If you live in their service area I HIGHLY recommend calling them first if you have plumbing problems. I have a thing for fast, honest, quality service.

Greg came by the next day after i called him ,,as i had a minor leak on a Kitchen Faucet , that was…read morein my Townhouse here in Apple Valley....the Faucet was 19 years old....He replaced my two supply stop valves ( hot and cold) so that we could actually use the shutoffs( they were frozen and un-useable) !! I bought a Delta Kitchen Faucet, the Greydon Pull down, TOUCH type faucet-"AA" battery operated....Greg did a wonderful job and took his time, and is super friendly, and NOT in a Hurry at all....he made sure that there were no leaks prior to leaving,,and i will definitely use him in the future, vs my old standby Genz Ryan, as They are approx. twice the money for the same work....LOVE Apple Valley Plumbing Co...and wont use anyone else in the Future !! thanks Greg !!!! Dana R

Adam from Roto-Rooter arrived on schedule and proceeded to diagnose and the do the necessary work…read moreto clear our drain blockage. He was thoroughly competent I work very hard and fixed our problem and a short period of time. I do that, but write his boss. I would want 10 more like him. He's a treasure for your company. Bill

On time, great service, fixed the problem at a good price! This was an emergency Sunday service…read moreand the serviced within 1 hour and it was great. Thank you!

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address