My technician, Lance McChristian, did an amazing job fixing my plumbing issues with a backyard water line and presenting me with a better way for draining my line for winter preparation. He was courteous and friendly and very knowledgeable. He will be my go-to person request for any future plumbing needs! read more

Mike was great to work with. Explaining and diffusing our system alert. He was brief and to the point.

This review is not for my technician Emillio who did a 5 star repair. This company however, earns a 2 star review for customer service and price. I set up online an appointment for Monday morning. Morning came and went with 1 text message saying they were delayed. Afternoon came and went with another message saying I was rescheduled to Wednesday. I again requested morning service. Finally at 5pm my tech showed up after I tried to cancel the service call. This was a simple repair, removing a small leaky valve, it took less than 30 min. But the tech first said he had to inspect all of my water systems, telling me my water heater was 10 years old and my softener was not working. I did not request these inspections. He then sat in the van for half an hour talking to his manager. Then he hit me with the incredible repair price. Probably double what other companies charge but now he's here so let's get it done. You'd think this company is wonderful from their TV commercials but beware, not good.​ read more

I tried really hard to hire them for air duct cleaning. However, they required pre payment. In my opinion that is unreasonable. Also, in speaking with their AI telephone person Sarah, "she" said no prepayment was required. I just need an air duct cleaning, not the frustration that this has caused... I'm sure their work is fine, but not first contact with new customers. read more

Joseph is absolutely great! He is not only highly knowledgeable, but he has great people skills. He quickly identified the source of our problem and quickly resolved it. He also gave us some good tips for managing our electrical load. Based on our experience, I would highly recommend Genz-Ryan. Joseph- you really made our day! read more

I recently purchased a new furnace and ac unit with Josh Pellinger. He was wonderful to work with - very polite and friendly, and he truly cared about helping me find the best options within my price range. I was also incredibly impressed with the techs that came out to do the installs - Asia Faulk, Zach Mitchell, and Bobby Stanger. They took the time to show me the final results and answered all of my questions. I can't rave about this company enough! read more

Genz-Ryan: Thanks much to Gage who installed our new water heater & water softener, & especially to Nicolle in Customer Service who was quite tenacious in successfully finding the serial number to my ProtectionPlus 4-Year Warranty Extension! read more

Things are moving toward a positive resolution thanks to Genz-Ryan's responsive customer service. They're in the process of contacting the rebate provider to find out where an error or miscommunication may have occurred. Genz-Ryan has told me that if the error was by them, they'll make good on their original quote and pay me the difference so I'll get the full $500 rebate! read more

We scheduled an appoint with them to check out our air conditioner. They left a message saying we were their first call and would be here at 7:00 am. At 1:00 they still weren't here. I called and they said they were running behind and would call in an hour with an update. They called and said they couldn't make it today and would have to reschedule after we spent the whole day waiting for them. I cancelled and called someone else who came at the appointed time. Will not do business with Genz Ryan again. read more

Came out finally after cancelling on us a few times to do a furnace tune up and the guy somehow broke our water heater when "checking" it. No hot water now. They're sending out a guy tomorrow so hopefully it's fixable. Total waste of time. read more

What a miserable company to work with. I would give them zero stars if I could.They used some HORRIBLE AI assistant for scheduling. In addition someone called 3 times to clarify what was unclear from the AI assistant. Finally had them scheduled for a MORNING appointment and it is now 2:45 in the afternoon!! I'm afraid to see what kind of work they do. Don't use this company. read more

Jake ryne came out to service our equipment. The guy was a very knowledgeable technician and very polite. I learned so much from him by the time he left I felt like I could go out and get a job in this field. read more

This company is amazing! Shout out to Jeff & Nicole in the customer service department! My Dad has dementia and ordered all these things done to his home that were very expensive. My sister who has POA called them and explained the situation and they were super helpful and understanding. They have put her on the 'first to call' list when he tries to make some repairs or adding things he doesn't need. They know my Dad and expressed their sincere understanding of his mental health issues. Highly recommend this company!!! Thanks Jeff & Nicole! read more

Project spec was replace old water heater with same style (40g gas). Instead of plumber they sent a salesman. He presented their recommendation: $13,000 for water heater and home water softening! When I said, I just want a water heater, they quoted $4100. That's literally double what we ended up paying a reputable plumber. They might do good work. The salesperson was professional and polite. But I'm no fan of the upsell and high prices. read more

Outrageously overpriced service with continuous attempt to upsell and push for even more expensive equipment replacement instead of handling repair . Prices are based on some kind of "work packages " where no one can even explain how the package set and what makes the price with complete refusal of giving price breakdown . I have to say that my problem with AC leak in thermostat expansion valve was fixed ( at ridicules price for that) , but quality of work is inconsistent and depends on technician . After first visit I noticed sloppy brazing on repaired line and had to call them back to fix it again. I do not think I will ever use GR again. read more

Genz Ryan - Plumbing Near Me - Burnsville, Minnesota

I called on Monday to see if they could come out and give us a quote on a new ac unit. The earliest they had available was Wednesday morning, I understood since I was calling close to 5 pm on a Monday. I had 2 other companies able to come out the following morning. I called Tuesday to see if they would be able to come out that day if there was an opening. They were able to love my appointment up and were out that afternoon! Which was wonderful since I could show my fiancé all 3 quotes. Not only was Genz-Ryan the lowest already, but they gave us a great deal for signing up that night with them. The install was setup for the next morning (today). Aaron stuck around to explain things to my fiancé so we could make a decision easier. And he didnt try and upsell us on anything. Hugo was here at 830 in the morning and worked in the hot humid 100 degree day to get the ac up and running by 130. He was professional, nice and cleaned everything up and didnt leave a mess. It was the best experience I have ever had with a company! read more

Genz Ryan - My favorite thing in the world. - Plumbing Near Me - Burnsville, Minnesota

I agree with others that there should be a zero or negative star for Genz-Ryan. Extremely overpriced and sales guy (field Mgr.) Loren Bottem extremely rude. They tried saying our water heater they installed was not under warranty. Luckily, I found the paperwork from them and it said it had a 9 yr. warranty. I think it started leaking on Year 8. They finally agreed to replace it at no cost, but look at the exchange I had with Loren: Me: Do we pay for the permit? Loren: Stop it Andy no we do. It's part of the original service you got with us. What a jerk. Absolutely rude. Will never work with them again. read more

Genz-Ryan are great at what they do. Every time they have made a visit to my home, they explain everything from what they are doing and the cost. Thank You!. Jacob did an outstanding job explaining what he was doing. I appreciate everything that Genz-Ryan does for my home. I would definitely recommend their services read more

There isn't a zero star choice, I had to pick one star. They charge around double what others typically bid. In my case, they replaced a furnace blower motor (OVERCHARGED) and managed to snap a cvpc pipe connection in the process -- then claimed it was already broken and wanted more money to replace the part HE broke. When he was done, one of the wire harnesses wasn't re-fastened to the chassis, another snafu. And a hose connection for water drain was not reconnected at the input end of the drain. PRESSURE SALES PITCH, Every 10 minutes was a pressure sales pitch for their service plan or a total replacement like "before I get started, are you interested in [a new part or total replacement]" They guy they sent had only been doing this for a year, not trade school trained but just On The Job (OTJ) trained. read more

Genz-Ryan have really gone down hill over the last two years or so. I signed up for their maintenance plan, which is not cheap. Initially the service was excellent. However their level of service has descended into the basement. They continually reschedule appointments often at the last minute, with all manner of excuses. They are way behind on service now. The last straw was a reschedule, and to add insult to injury, they had lost the details of my equipment, and right before the appointment phoned to ask what equipment and units I had! After telling them, they decided that did not have the right tech. I have taken my business else where. I spoke with one of my sons who also uses Genz-Ryan, and he has had similar poor service of late. read more

We have called them several times for problems with our AC. We live in a new Lennar construction. We moved on March 8, 2022. First problem was the AC unit wouldn't start when the weather started warming up. The Lennar building supervisor helped us with that because Genz-Ryan is too busy and has no staff to come help with the problem. We noticed that the AC unit doesn't keep up with the set temperature on the thermostat. There is always a 10 point difference for the past few weeks. Lately, the difference was 15. Outside temperature was 80 and our thermostat shows 80 despite being set at 65-70. We called Genz-Ryan multiple times only to be given an appointment in 3-4 weeks. Apparently, a house temperature of 80 is not considered an emergency. We spent the night in a hot house despite the open windows. The dog was panting the whole afternoon. We were so frustrated that we ended up calling another company just to diagnose the problem. They had an opening the same day (today) and the tech came right on time. They diagnosed the problem as low refrigerant levels and a leak in the system. We decided not to have it repaired with the other company because we are under warranty with Genz-Ryan. Our available appointment is on July 18. We will see if they actually show up. As per previous negative reviews, they have a history of calling and cancelling on the day of the appointment. We called again today requesting a refrigerant refill as a temporary measure to alleviate the situation. But no courtesy was given to us as customers. We wish Lennar would go with a different company for the HVAC. Genz-Ryan deserves a 0 rating but unfortunately, 1 is the lowest score. Poor customer service. You have been warned! read more

They do not answer phone after being on hold listening to canned voice messages for a long time.

Jankey service and too high pricing considering the quality. Hire somebody who actually cares about what they do

We bought a new central air unit and furnace from them less than a year ago. They screwed up the install on both and had to come back to fix the errors. The 1st guy who came out to look at the AC said it was an electrical issue not covered by the warranty. He then charged me for the visit and said an appointment was set up with the electrician. The electrican came out and said that it was not an electrical issue but that it had been installed incorrectly and was covered by warranty, so I called them back and requested a refund from the previous day's appt. The first issue we had with the new furnace was an error the installers had with the gas pressure so they had to come back out and fix that. We thought that fixed everything, but here we are again with a furnace not holding the temperature. It keeps dropping. We had a guy out last week who turned the gas pressure down which he said fixed it. It failed less than a week later. We had another guy out yesterday who increased the gas pressure and said that it was fixed. 24 hrs later and we're back to our thermostat falling and they'll be back tomorrow for the 2nd time this week. It's becoming clear they don't know what they are doing. I've requested a senior technician only to be told by the gal on the phone "all the olds guys retired". I wish I could return the furnace and A/C for a refund so we could go elsewhere, but I think we are stuck with them until the warranty expires. At that point, we will be done doing business with them. My advice is go to anyone else for furnace and AC issues. read more

I wished I checked Yelp before calling. They promise free quotes- that is reasonable as I am not asking for them to plan the interior decorating. Just how much is it for an outlet install. They are available to call- discuss with you that their appointments are "open ended" - you know .. like the cable company.. however this is even worse- there is NO TIME FRAME! Just that sometime during the day they will call you within 30-45 minutes for you to go out. That is ridiculous. Oh. The free quote they are so proud about- is ONLY if you purchase- which really is NOT A FREE QUOTE! Be realistic a free quote is a free quote. No I wont wait around 12 hours for your tech to possibly be available. This clearly is working for your company but I will never support you. read more

Our experience with Genz-Ryan was frustrating. They gave if us a quote for a $1,000 repair that we ended up doing on our own for about $40 of parts and an hour of work. read more

I can't help but agree with other reviews- RUN! We had them come out on 12/10/2021 to fix a gas leak on our dryer. They charged us $242 to fix it. 16 days later I noticed the smell of gas again in the same spot; Centerpoint energy came out ASAP and assessed a gas leak in the SAME spot on our dryer. They could tell it was the same spot based on the yellow crayon marks noting where the previous gas leak had been. I've since called Genz Ryan twice today telling them that the gas leak they 'fixed' 16 days ago is back. They said they would 'love' to come out and take a look at it, however we would again be charged to have them fix the same thing they fixed 16 days ago, saying there was no warranty on the fix and it was a 'temp' fix. WHO in the world wants a 16 day fix?! I've asked to speak to a manager, but they are apparently in a meeting. So I have yet to speak to a manager. It's really the poorest customer service I've ever received. I'm not trying to be difficult, but for goodness sakes. When Centerpoint came, they also confirmed they have not heard good reviews about Genz-Ryan. So apparently I'm not the only dissatisfied customer. We are a busy family with 2 boys under 4 years old. We don't have time to keep having Centerpoint come out to turn off our gas..... NOR is it safe to keep having gas leaks, NOR do we have the money to keep forking out money to Genz-Ryan for 'fixes' that really are not fixes at all. I wish I could give a better review. But really, have not been impressed. Side note: They also came out in October 2021 to fix the dryer gas shut off valve for $763. Very overpriced. read more

Would rate 0 if possible. We bought our home in 2022 (it was built in 2018) and had GR come out in early December 2022 to make sure our furnace was working as expected as the thermostat kept going out occasionally (come to find out the thermostat had a recall). The technician was at our house ALL day, half the time wanting to just to have small talk and would play with our dogs. At the end of the day he said we needed to get our ducts cleaned ASAP and they had an opening that evening (fine we had just moved in and probably should - the tech after said they were pretty clean) but we also apparently had a broken blower motor that was leaking a ton of oil and causing major issues and needed fixing immediately. We said fine and replaced for over $2,000. We had GR come out a few weeks ago for our yearly "tune up" and come to find out that same part was again "broken" and we could replace it for now 3,500 OR the other option was we should just buy a new furnace as ours could go out at any time. We asked if the tech maybe installed it wrong or why it happened the first time and they said there were no notes in the system. This time was due to dust getting stuck maybe from when the house was built (interesting as we had the ducts cleaned and they were fine...) Why was the part that was installed less than a year ago not covered / broken within the year? Apparently it was only a 30-day warranty (we looked up the brand of the furnace and they have a 10 year warranty on parts). He also said that our flame sensor was dead on top and that eventually it would fail and we'd need a new one so we should also replace that immediately. We said we'd think on it and have him come back out after Thanksgiving. (since no other issues were occurring) We had a second opinion come out - apparently not a single thing is wrong with our furnace, working just fine, and he felt terrible that they replaced that part and we spent all that $$ because why it broke didn't even make sense. He said he'd come back in 2 years unless we felt the need to come sooner, but our furnace should work as expected. Will NEVER use GR again and wish we could get a refund on our "broken" part. Thousands of dollars and time down the train for nothing! read more

PLEASE beware and price compare and take note of the bbb complaints. (Link at bottom for your reference) The trend is overcharging, misdiagnosis, and unnecessary repairs. They tell you $99 service fee, but then showed up and charged me 359. Then told me to replace water softener for 4600. Exact same at other companies was 1800-2000. They did offer repair but really dismissed that as a smart option and quoted 2200 to repair. Ultimately got 2nd opinion, and was told to definitely repair. And only charged 850 for repair by 2nd opinion company (vs 2200 for exact same repair by Genz Ryan). PLEASE PLEASE BE CAREFUL. Good reviews are bc they have you review their technicians immediately after and the men ARE nice and charismatic and well trained in the art of effing customers over. Well oiled machine using scare tactics, severely inflated prices- they are the epitome of corporate greed. https://www.bbb.org/us/mn/burnsville/profile/heating-and-air-conditioning/genz-ryan-heating-cooling-plumbing-electrical-0704-2094/complaints read more

There should be a zero star option just for Genz Ryan They charged us almost $10,000 for a water heater replacement and to replace 2 toilet valves and 3 sink valves They also left one valve leaking and left a hole in the wall To top it off Jeff (the supervisor) hung up on my wife You po'd mama bear and they you not heard the last of this situation Worthless! read more

My appointment was cancelled half hour after it was scheduled for. No apology. Had to call to reschedule and was bounced around.

Had to Block them from my phone. I currently need to look into a new water heater. I called them for a general price quote to get a ball park estimate. I'm looking to replace a tankless with a new tankless and wanted to check brands and have a basic cost idea as the on I have is 20years old and the prices have likey gone up significantly. They would not provide someone for me to talk to and stated they need to send someone out for a free consultation. I told them I needed to discuss with my wife and I'd get back to them. I was considering them at the time so I mistakenly left my contact information. That's when the spam phone calls started. I let them go to voice mail and finally picked up after several days and said this is very unattractive calling EVERY, yes every, day! I restated that when I was ready I would call them. That stopped the calls for a day or two. They started right back calling every day. I finally blocked them. I cannot suggest using an Ambulance chaser company like this. DO NOT give them your number even if interested. I just suggest avoiding this company. read more

Genz Ryan just charged me $500 for a capacitor that can be purchased for $15 online. What makes it worse is the fact that I diagnosed the problem. I should have checked reviews before calling Genz Ryan. I made the mistake of not checking what the part cost before calling. The tech showed me the part in his catalog on his tablet and it said $499.00. I honestly didn't think they would overcharge by that much but they did. All of the prices shown for their parts in the catalog are extremely over cost. Do not trust this company ever. read more

The price is ridiculous and I don't recommend at all. They quote a price to replace a hot water heater 2 to 3 times of a quote from other reliable provider. When they quote, they do not show any details of their quotes and keep the customer in dark. Our water heater needs to be replaced but it might be able to support us for a few days once it is turned on - they will charge 250 dollars to turn on the heater. I am curious how such a company can survive. Asking this firm to check the heater is both a waste of my time and my money (charging $99 without doing anyting to help). Avoid. read more

They are salesmen more than anything. Lots and lots of hidden fine print- they refuse to give a printed receipt with anything itemized. Shady shady. Will not use them again! (Problems with installation also) for them to fix their own mistakes was not a priority for them. read more

I asked for someone to come fix a leaking toilet and replace 2 valves. Genz Ryan was prompt in replying to my phone call and making time that day to come out. His "thorough review of my home" was when things started to go south. The list he made of issues was alarming with my minimum request quoted at $1200. He told me I "needed" 10K worth of things fixed around my home. I called a local plumber for a second opinion - first, he quoted the job I asked for at $400 (ended up needing to replace a pipe and landing at $700 with parts and labor). He checked around my house some of the items on the urgent list. Of the whole list, he said nothing was urgent. We could fix a few pipes under the sinks, but it would be minimal parts and labor. No, my water softener did not need to be repaired. No, I did not need a new toilet, No, every fixture in all 4 bathrooms did not need to be replaced. No, there were NOT 4 leaking pipes. No, my disposal is NOT dying. The plumber I ended up working with told me that Genz-Ryan is known for pricing high, and it's well known that they work on commission and look for things to fix. 0 out of 5 stars. Do not recommend. read more

This is an incredibly well oiled machine that preys on customers who don't know any better ie: new home owners, young adults and tired parents. They'll ask you to sign their disclosures that indicate that ALL PRICES ARE FINAL (literally in capital letters) so you'll have an incredibly difficult time challenging this with your credit card company and taking any legal action. Your best bet is to do your research and find a craftsman/woman focused on their trade, rather than their TikTok channel. We had Genz Ryan come out to do an installation of a standard lighting fixture (with a fan) in our toddlers room Jan 2022. We wanted a working light and fan for the summer months, and most importantly, we wanted it done professionally for peace of mind. They performed their analysis and presented us with an apocalyptical scenario of our house setting on fire unless we brought our electrical up to code and paid them $11,000 to do so. We had multiple inspectors and contractors consult us during and after the purchase of our home and not one had the same diagnosis. This was the first red flag. We declined and stated we just wanted the light installation performed. They then gave us options on a tablet: It was close to $300 just to give us a quote/diagnostic and close to $1,500 for the installation. I thought this price was astronomically high but again, but wanted the peace of mind for my baby. We put our little one down for an evening nap and he woke up screaming. The light had turned on by itself after installation was done by Genz Ryan. We thought this was an anomaly until it continued to happen for multiple nights, disrupting sleep for the entire household. I became suspicious of Genz Ryan and started to research reviews and was shocked at what I read. We immediately became alarmed and knew we had been taken advantage of. We also read reviews from Employees on Glassdoor with first hand reports about how they're actually trained to upsell and promote unnecessary repairs. If we called Genz Ryan about this, they would have just pressured us to pay them thousands more. We turned off the light switch and stopped using the fan for months. Summer '22 rolled around and we tried using the fan (without the light). Same thing happened - the light turned on by itself. For safety reasons, we stopped using the light/fan altogether. After walking past the light and cursing their name a thousand times, I finally called Genz Ryan in March 2023 to inform them of the situation. Their services came with a 3 year warranty so I requested to void it and issue a refund. The rep was a hair away from calling me stupid for waiting for so long to call them and that they could take no fault of the situation. They also informed me that they had photos of the fan and install (I never consented to photos and was not made aware of this) and that they would have to come back out to further troubleshoot the issue. After arguing back and forth with the rep about the negative reviews I read - which were chalked up to 'disgruntled customers who didn't like the price' - and listening to their used cars salesman pitch of how Genz Ryan has a A+ on BBB (they don't by the way) and so forth: I was told that my only option was to have them come back out again. I got pressured into an appointment, called back, and cancelled. I've had three bids from electricians to correctly install the light and not one exceeds more than $400 from certified electricians. I'm aware that my review won't make a dent in their blueprint of how to rip off customers that they've perfected over the last 70+ years, but I'll spend the rest of my life cautioning family, friends, coworkers, and neighbor's about their tactics. read more

They are the plumbing and heating contractor responsible for my new construction home, thus they are responsible for the repairs. I had an appointment scheduled a month ago for today. I took the day off work expecting them to be here between 8-12 and at 2:30 they cancelled my appointment. They said they could get me in a the earliest convenience. Which means their earliest convenience, not mine, so it's another month before they can come back. Then they said they couldn't have a plumber and an HVAC tech in the house at the same time because it's a small space. My house is not a small space. Massive excuses. Then? Then? The "customer service rep" hung up on me. Unbelievable. Totally over using this company ever again. read more

Quoted me almost 6k for a level 2 ev charger. A different company came to do it the next day for less than 1k, did the permits and got an inspector in. They will rip you off, someone else can get the job done just as good or even better for less money. read more

I made a call to Genz-Ryan for service today to see if they can resolve a water leak in the basement. After explaining the issue, they had me call my city to get the water turn off and they'll dispatch a service tech. Hours later, I decided to call them back. They guy on the phone was really rude and basically told me it's the city's responsible to resolve any water issue up to the meter in the house. He refuse to transfer me over to his supervisor and hung up the phone. I called the city and the city said they are wrong. The city is only responsible up to the meter in they yard. I called up another plumbing company and they told me they had service my area a thousand time due to bad valves install by the Genz-Ryan. What a shitty company. read more