We had a water heater rust out and fail on Sunday afternoon. I contacted Plumb Right via a distributor portal on Monday and they came out to bid the job. The pricing was competitive to the other two bids I had and they were able to complete the job on the spot. Since they were there, I had them quote another couple items that have been on my "to do" list for a year. They got those knocked off too. I'm more than satisfied. read more

They try to over complicate a simple project to overcharge and nickel and dime you to

Very timely, straightforward communication and discussion of options. Really appreciated the engagement and sharing the details of what was happening with our water heater. Devon is great! read more

Showed up for a quote that i did not receive. Rep showed up, looked over project, said he would e-mail me a quote . Didn't get anything

I submitted a request for a plumber last night and got 3 responses. I picked Plumb Right because they had good reviews and could come today. They arrived on time. Reviewed the problem. Gave me a bid. I accepted. They promptly did the repairs. They did a great job. I am very happy with their work and the results. read more

I've been using Plumb Right for years. They have excellent customer service and I've always been satisfied with the quality of work of this team! read more

TLDR: Fair estimate (based on multiple estimates), efficient, got the job done, and answered long lost of questions with helpful info. Water heater leaked and Devon came out for free estimate and was straight forward with what needed to be done while providing a fair quote. Provided answers to all additional questions while recommending a restoration service to handle the flooded carpet. Matthew did a great job of performing the work the next day. Very efficient service as needed with a busted water heater. Even corrected the water softener fittings that needed additional service. read more

Outrageously overpriced. Needed a leak in a kitchen sink faucet fixed. One small part needed replacing, probably cost them a couple bucks! Took less than 15 minutes. $500 all together. read more

Accurate assessment of the job and prompt repair. Professional and courteous. Great to work with.

Service was great. Found previous owner eliminated my kitchen P trap and new faucet looks and works great.

I noticed my original post about PlumbRight's work had dissapeared. So I am re-posting it. They came out and did an estimate on new construction work to install a drain and plumbing to an upstairs washer. When they came to do the work to an open wall with exposed studs and no drywall, the cost tripled compared to the estimate. Nothing had changed since the time of the estimate and the work. The plumber knew the drywall Co. was coming the next day and I was in a bind. They ran the new pvc pipes to the outside wall inside of the connected adjacent open inside wall. Of course the pipe froze that winter. When I called the office to discuss it they said there was nothing they could do. I hope this review helps you to ask the right questions, and make an informed decision. read more

is it possible to leave a negative rating? I don't live in the area and needed a plumber to replace water heater. Called 1 week in advance to schedule with Holly at PlumbRight. Today, less than 2 hours before they were supposed to arrive, Holly calls to cancel my appointment. ABSOLUTE UNRELIABILITY. An offer to reschedule is useless; I have zero confidence the firm has capacity to handle any hiccups. read more

Fantastic service. Was there when we needed them. Great communication! Will call them again when I need them

We had a great experience with Plumb Right. We thought we had to install a new faucet, instead we were able to get parts for the existing faucet and save money. Thomas was very knowledgeable and efficient . We very very happy with his expertise and professionalism . read more

From the conversation I just had with Holly at the company, they do not provide free estimates. To get a bid for a whole home water filtration and under the sink RO system they bill $69. This is not the first company I have reached out to for an estimate but, it is the first one that bills. Yelp needs to remove the company from the 'Free estimate" list. read more

Calling to schedule an appointment was really easy, and the receptionist both times I called, were so cheery and kind. I was told the plumber would arrive between 12-2, around 120p I got a call from Plumb Right saying the plumber was on his way--that was so nice, didn't have to have a guessing game. The plumber was even wearing a mask (COVId time), which I thought was very respectful. He gave his opinion as to why I had a water leak, was upfront about the price, and got started on his work right away. The work was done on Tuesday, and I received a card in the mail from Plumb Right with everyone's signature, thanking me for choosing their company. Now that is real customer service! If I ever have any plumbing issues, they'll be the ones I call!! read more

I've had two very good experiences with Plumb Right. I really love these guys and I'm generally a little skeptical and cynical of contractors due to having been burned a few times before. The customer service overall is excellent. It's easy to get in contact with them beyond calling (who likes calling anyone these days?!) via their website, email, Facebook or Angie's List. They're super responsive, getting back to you usually within an hour if not the same business day. They're friendly, polite and super helpful. Before getting any work done they get 3 stars. Soooo many contractors never get back to me, call and leave me long voicemails, tell me they're too busy... I know this is a basic expectation and should be easy to meet but time and time again, I'm surprised by how often others #epicfail at this but Plumb Right gets the #EPICWIN. Next is their approach to estimating and planning... I wanted a shower installing in our carriage house above our garage and an addition to an industrial looking bannister rail leading up the stair that is made from gas piping (installed by the previous owner). The guys from Plumb Right came out within 24 hours to look at the space and to provide me with a free estimate, no call out charge - another #Win and justification for the 3 stars. What put them up at 4 stars is HOW they performed the estimate. I'm baffled when contractors pull numbers from thin air after taking a quick 30-second​ look at a job. Frankly, ​that approach pisses me. I want to understand HOW an estimate is calculated, I want logical, rationale and transparency not a 'gut feel' or 'ball park' because you can't be bothered or aren't able to provide me a better idea: I want to understand dimensions, materials, the steps that will be performed to execute the job, the rough level of effort, benchmark cost data if possible... These guys had their tape measures out, got on their knees, on their tip toes, they created a sketch to talk me through several different ways of performing the job, several risks that might incur additional cost during the job, several different trim levels and how those would alter the cost... perfect!!! Their quote fell in the middle of several others I received beforehand but of all of them. It wasn't the most expensive and it wasn't the most expensive, but I was most confident in the estimate Plumb Right provided me. Finally the job - part one of two. They just finished the changes to the industrial looking gas pipe banister​ rail and it looks AWESOME. No joke, it looks exactly the way I hoped it would, better even!! The job took a little longer than anticipated and was a little more complicated than expected but thankfully that didn't incur a higher bill. The job was performed for the quote provided and the results are perfect. Erik was the name of the gentleman who performed the work and I couldn't be happier with him. I'm looking forward to him returning next month to install the shower!! THANK YOU, ​ERIK! THANK YOU, ​ PLUMB RIGHT!! read more

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In a pinch, they have always come through for me. I consider them to be fair and honest. Their customer service is excellent and so easy to contact through emails or phone. Would highly recommend. read more

Outstanding!!! We had a badly clogged kitchen sink and I had to blindly choose a plumbing company to come out right away. I chose them because they were polite on the phone, have a web site and are family owned. I was not disappointed! They came within the two hour time window and even called to let me know he was on his way. DJ was very polite and had great people and customer service skills! Was even patient with my over-reactive dog. He wore foot covers and was very clean conscientious as he worked. He kept me informed as to what he was doing and what the next step would be if it didn't work. He got it fixed in 2 hours and our drain hasn't been this free flowing since we moved in. After hearing nightmare stories about certain plumbing companies- I was relieved they were so wonderful!!! And reasonably priced! I would highly recommend! read more

I want to start off by saying Erik was awesome and so was holly in the office. They were very polite and responsive. However, Devon was rude and condescending, he swore we needed 2 pours of concrete (said foundation/footings HAD to be pored before rough in) for our rough-in on our single slab addition. That ended up being completely wrong. We were in a time crunch and Devon was nothing but a problem, nothing could be done on time in his eyes the project seemed like it was overly complicated to him. I ended up finding another company who came out in 3 days after my first visit and completed the job at a much better cost and with a attentive manner. Don't work with Devon if you choose this company. read more

These people are complete Jerks, Devin the Master Plumber is lazy and wants to argue about everything, my wife and I just recently did a complete basement remodel and during the remodel these guys flooded my basement, wouldn't communicate to us what was going on. After my builders were finished with there portions of the project they came and cut additional holes in my walls and didn't patch them up, They never cleaned up after themselves. When they flooded my basement they didn't even bother to send out someone to look at there mess I had to fix it. They are a joke. The customer service is terrible. The master plumber Devjn had the audacity to come in my house corner me in my bathroom and proceed to try to tell me what to do in my own home. Stay away. Don't waste your time because to them coming into your house to do work this is quoted verbatim from the master Plumber. I have it recorded but he said, "Your house is just another job, I don't need to work here and We don't need this job." Had I not been stuck I'd of thrown him out of my home. We laid 70,000 for our basement remodel and it's not a job to us it's our home and we wanted things done right and done right the first time. And these guys didn't do that.. read more

The issue was a stopped up kitchen drain and a desire to have the basement floor drain snaked.. Service rep totally ignored drain plug in basement piping that the kitchen plumbing fed into. Stated, rightly so, that a small segment of lead piping in the basement would limit what he could do. After more than an hour he was able to snake the basement floor drain successfully but the kitchen drain was still stopped up. Instead of using that handy drain plug in the basement he told us it would be a minimum of another $1300 to: return and open up the kitchen wall behind the sink, maybe even the behind the cabinetry above the sink, maybe even the ceiling above the sink AND maybe even the walls in the adjoining dining room in order to get at the heart of the problem with our clogged kitchen drain. We called plumbing company #2 for a second opinion. Plumber #2 was at the house before 8:00 a.m. the next day. Used the drain plug in the basement and was done and gone in less than an hour. He even checked the fittings under the kitchen sink to make sure they were snug and made recommendations on how to deal with the segment of lead pipe. read more

My son has just moved to an older unit in St. Paul. He is a student at Hamline University so I am here from California helping him move in and get settled. We arrived to find that the bathroom needed way more work than my son described in his short visit before moving in. When we turned on the shower the faucets almost came out of the wall due to a cheaply done make over and old old plumbing. There isn't enough water pressure to bathe an ant. The situation was so bad that we had to say in a hotel one night so we could both take a shower and clean up after two days of moving. This morning Erik Brue came from Plumb Right to help assess the situation and make realistic recommendations for repairs an or replacements. Erik went above and beyond. he gave me two separate estimates to present to the landlord. One to "try" and repair and one to realistically redo the plumbing and shower area. His estimates were extremely reasonable and he was able to even show me photos of other installs he has done which look fabulous. He also mentioned that this work could be completed by several installers on one day which is a huge plus since my son is a full-time student with limited free time. I feel much calmer now and am equipped with the proper information to share with the landlord to get my son's bath room livable before I return to California to thaw out. It is very intimidating being in anew area and having to rely on recommendations from unknown sources. Home Advisor recommended Erik and Plumb Right and really saved the day!!!!! read more

Our Plummer was able to diagnose the problem (a leaking garbage disposal) quickly and replaced it in record time. He also arrived early for the scheduled appointment time window! Very professional service! Will definitely use again for future plumbing projects! read more

Erik from Plumb Right come out and give us an estimate for plumbing in an addition we're adding and was awesome and very nice. We decided to use these guys for our project because Erik was so great. They had to send someone out a second time to look at the job, the Master Plumber, Devon. It didn't take long and I was regretting our decision. Devon is beyond rude. At one point I told him we didn't need them to put the bathroom fixtures in and he said, "good luck with that". I'm sure that's what every plumber thinks when a homeowner says they're going to do something themselves but I can't believe he actually said that, to me, in my house. If we hadn't been in a time crunch we wouldn't have continued with Plumb Right. We asked if Devon could not work on our project but were told he had to. Devon also insisted we needed to have the footings for our addition in before they did their rough-in for plumbing, which meant we would need to have two concrete pours. Our concrete guy and our architect couldn't figure out why that was necessary. Finally Devon got back to my husband and said that we didn't need to do two pours but that they wouldn't be able to be out and get the rough-in done before our pour date. Luckily we had another plumber lined up that could get it done in time but save yourself the headache and call someone else first. read more

We have been using Plumb Right for Years. You can always expect a friendly and experienced live person answering your call. Their response time has always been excellent. Dale, Devon, D.J. and Marcus work as a great team or individually depending on the job. There is no job too big or to small and they always treat every job as top priority. We respect their recommendations on replacement and repair plans. Our last call for service was responded to the same day with completion of the job the next day. They installed a new water heater, water softener, water filter treatment system, repaired a problem toilet, and replace another. Devon also cleaned a couple drains without us having to ask. Something we do every year. We consider Plumb Right part of our family and recommend putting them first on your list of who to call when plumbing needs arise. read more

I hired Plumb Right to bring my dishwasher plumbing up-to-code and ended up repiping my house. I appreciated the free estimate, going over my options in detail, and the job done. Devon was easy to work with, friendly and confident. I did find a small leak after the installation, but I called and had an appointment scheduled the same day and it was free of charge. It is great to have better water pressure and a functioning dishwasher! I would definitely recommend Plumb Right. read more

We called the company with an emergency for a commercial building we manage out of state. They were very responsive and communicated each step of the process often. They went above and beyond and solved issues we weren't aware of. I wish all service providers could follow their example. They not only 'Plum Rite" but do it right. read more

Over a period of three weeks, my downstairs shower was gradually losing water pressure and finally there was only a trickle of water coming out of the shower head when I turned on the faucet. I called Plumb Right at 10 AM on a Monday morning and a plumber arrived shortly after 4 PM the same day. "D.J." inspected my shower, diagnosed the problem, and told me how much it would cost to fix it. He first tried to save me some money by replacing some springs but that didn't solve the problem. So he installed a new valve and now I have a fully functional shower again. D.J. was very friendly and did a great job. I would not hesitate to call these folks again. The total cost of the job was $291.00. read more

I called Plumb Right to unclog my bathtub drain and I got an appointment for the next afternoon between 3 and 4. DJ arrived right at 3:00, explained to me what he would be doing and how much it would cost. I asked him to also take a look at my bathroom sink drain and I thought I might have a leak by the tub. He checked the sink drain and told me it was OK and also determined that there wasn't a leak by the tub (yay!). He then cleaned the tub drain which took a while because it was so bad. I was charged exactly what he told me at the beginning of the appointment and he left the areas neat and clean. I will definitely call Plumb Right the next time I have a plumbing issue. read more

What amazing service provided by Plumb Right!! After several calls to other plumbing services, Plumb Right was able to provide immediate service. Other companies failed to return our voice messages within a reasonable time especially since we had an emergency regarding a water leakage that is connected to the sprinkler system. The plumber knew exactly what the caused of the problem was, explained the fixing procedure, and immediately went to work after getting our permission to resolved the problem. I'm definitely recommend anyone and everyone to use Plumb Right for their emergency plumbing services. read more

Leak in my beautiful finished basement and no idea what to do! Talked at length with Nicole who talked to the master plumber, called me back and gave advice, and a referral to another company! In the end, I found the potential source of water coming from my ceiling and called back Plumb Right. Amazing service, professionalism, speed and thoroughness - from my call being answered by Nicole to the repair being done perfectly by Deven, within hours of calling - and I live in the furthest corner of Twin Cities!! read more

We have used Plumb Right for water softener installation, water heater installation, and most recently, a leak in our upstairs master bath whirlpool. We have found Devon, Dale, and Terry (phone) to always be courteous, on time, clean when they do their work with complete explanations of what is being done. We will continue to use Plumb Right and recommend them to others in need of any type of plumbing service. Gary Plymouth, MN read more

Devon did a great job. He was on time and he totally fixed the problem that the other plumber could not figure out. Thanks!

Totally disappointed! Plumb Right came to my home 2-3 years ago and knocked my socks off with prompt, and friendly service when they installed the disposal under my kitchen sink. It was only natural I would look at the advertising sticker they prominently placed on the disposal, get their phone number, and call Plumb Right when it came time to freshen-up the look of my kitchen with a new sink. Here is where the fairy tale ends. When I called to ask for an estimate on how much it would cost to remove the old sink & install a new one (it took 10+ rings for someone to answer), I was handed off to Dale who said they would charge a $59 service call to come to my house to look at the sink before they would give me an estimate. Silently I shook my head to make sure the cobwebs were clear and I asked him to give me a ballpark on the removal and installation of a new drop in sink (mind you, this isn't an under-mount or anything complicated). Dale again replied that he couldn't give me that number. I asked, this time a little more direct, while acknowledging it's not a firm quote/ bid, whether or not the cost of the removal of an old sink and the installation of a new sink would be in the tens, hundreds, or several hundreds of dollars range? I told Dale I just wanted this general idea before I made the decision to have them come out and charge me $59 to tell me how much their bid would be. His reply, "Well, I guess we cannot help you then." Clearly they operate on a business model that I don't understand. $59 to come out and tell me if they are going to soak me for $300 (who knows if this is an accurate guess? Not me-- thanks Dale!) to remove and install a drop-in kitchen sink?! I will continue my search for a plumber that has entered the 21st century, and I encourage you to do so as well. Consumers deserve better. Meanwhile, does anyone know the best way to remove advertising stickers from sink disposals? read more

The plumber was very friendly and they took care of the issue but that's pretty much the extent of the positive review. They ultimately just had to snake a shower drain and we were charged over $315 for that. When looking at average shower draining costs from 2015, the range for a tub drain according to Angie's List was $109 to $214. Even tacking on the $60 driving fee we still were significantly overcharged. Also did not receive an itemized receipt (or any receipt for that matter due to a technical glitch that the plumber said would be taken care of by the office and wasn't). Be prepared to be overcharged for simple tasks if you call this company. read more

First, we are as proactive as possible about getting things done around our house. We have used Plumb Right a number of times. Last year we had a pipe that was leaking and Plumb right nipped the crisis in the bud. It did not take long for them to not only replace the pipe but also to recommend a company to replace the floor. Friends said that this would be a drawn-out process. But they were very efficient We have scheduled regular repairs with a short window of time and they have always responded with a one-to-one conversation. Devon and D.J have always followed the agenda and are always pleasant regardless of how big or small the job may be. It does not require a huge investment of time to get work done with them. But it does have a big impact on us as homeowners. read more

We were very pleased with the professionalism of this company from scheduling to the actual work completed. We also appreciated the thorough clean-up. read more

called for a simple fix, my tub needed a new trip lever mechanism which I had the parts already there for him to install . first thing he said was we need to replace the waste and overflow ,I asked why he did not respond to the question . he told me he would not warranty any parts I had bought which was fine with me ,it was 20 dollars in materials . he messes around with the linkage for about 15 minutes and said he couldn't get ti to seal ,so instead of giving the customer some simple options ,like maybe installing a pop up drain or getting the right parts needed if that was the case/ instead he starting writing the estimate for $571.00!!!!!! replace waste and over flow FOR WHAT THERE WAS NOTHING WRONG WITH IT . and two other misc. items that had nothing to do with the work I requested to be done . calling for a simple service call and paying 69.00 dollars for a guy to come out and tell you all these things and run the bill up LOOK AT Home Depot /MENARDS. WASTE AND OVER FLOW PARTS ARE AROUND 20 BUCKS VERY DISAPPOINTED that this company runs around the cities and does this to mutiply customers on a daily basis .. JUST BEWARE OF. WHAT THEY ARE TRYING !! TO SELL YOU read more

I found Plumb Right on Thumbtack for a leak under the sink. Devon took a photo so I could see that the other plumbing company who installed my new sink did not use tape to connect the pipes. While he was here I had him quote on several other jobs and the Plumb Right Team did a great job. Erik had to go solo the first day and he had a great attitude. Really did an awesome job installing the grab bars in the bath & shower so I'd be safe following hip surgery. Get the membership it's worth it! Thanks guys! Job well done! read more