Because we purchased our home in the winter, the central air was not tested by our home inspector. When the summer season rolled around, we were unable to cool our home and needed someone to service our unit. First win for Jake the Plumber is that we were actually able to get a hold of them. For so many of the other companies we called there was no answer for their phone numbers. We would call multiple times, varying the hour of the day the calls were made, and never be able to get anything but voice mail messages. We would leave messages and either never get called back, or get called back weeks later with the company wanting to schedule an appointment several weeks out. Waiting two weeks to get called back, then having to wait two to three additional weeks for service after getting called back, begins to become very frustrating. Jake made two visits to fix all the problems with our unit. Each time we needed to contact them, we were able to instantly reach someone on the phone, and they were able to get a technician scheduled for a visit in the same day. We tried four other companies before finding Jake The Plumber, and level of service we received from Jake was light years ahead of the competition. There wound up being a leak in our AC system. The other companies would come over, claim they had fixed the issue, and after a week the unit would stop cooling again. When we would try to get someone from the same company to come back and continue their repairs, they would make excuses and never commit to returning. A technician from one company came over to our home and after walking him through the issues we were having, he proclaimed that it was "too hot outside for him to service our unit" and that he would "call us back to reschedule a visit when the weather was nicer." When I questioned why he wasted our time coming over if he thought it was too hot outside for him to do any work, he had no answer and just kept saying he wall call us back to reschedule when it wasn't warm outside. When a technician from Jake The Plumber arrived to repair our unit, the service was extremely professional. The technician found the issues, walked us through what he was going to do to fix the system, explained what he could see of the work that the previous technicians had attempted, and explained why what they did would not work for a permanent fix. He walked us through the work and parts that needed to be replaced, and took before and after pictures of the parts that were removed/installed to verify the work he had completed. The repair work from Jake has permanently resolved the issues. My only regret in having Jake perform his services for us, is that he wasn't the very first call we made. I can't recommend them more! read more

After being told by a corporate plumbing company that we needed to do $10K or more for a leak in our cast iron drain line, we felt even more motivated to find other opinions before any major plumbing reconstruction. We called Jake's and Stew C. Was over the next day, investigated the issue and found the pipe to be structurally secure, but couldn't be sure unless he took a closer look. After asking my permission, he checked to see if the upper level toilet was balanced. Even though it seemed to be he asked if he could pull it up to double check. Turns out the toilet was glued down and screwed down which is why it felt balanced. Once Stew removed the toilet. He found the wax ring nearly dissolved and off center. After checking for and ruling out internal leaks from the pipe, Stew replaced and doubled the wax ring, replaced the securing screws on the base of the porcelain. We ran the toilet constantly for 5 minutes straight and absolutely no leaks! Not only was Stew a thorough and knowledgeable plumber, he was confident enough to let me watch the repair and explain what he was doing. He was also kind and personable which I found refreshing. Please consider using Jake The Plumber, supporting a small business and working with a company with integrity that's more interested in your satisfaction than your money. read more

Jake was super cool and personable, but also very professional. I called Monday afternoon, and he was able to get me in the first thing Tuesday morning (I live in the Dayton's Bluff neighborhood on the East Side of Saint Paul). I was especially into the whole free consultation thing, since many plumbers charge quite a lot just to come out. I also needed a plumber who would do both drain unclogging and drain/faucet repair, and it seems like there are a lot of companies out there that are either/or with that kind of stuff. He unclogged the drain in question (kitchen), replaced the kitchen faucet on a really difficult-to-access sink, and re-plumbed the main drain and dishwasher connection for a very reasonable price. He explained plumbing in a way that made sense, offered to teach me how to do the work myself so that I could know some plumbing basics, and did not try and up-sell me on anything. He was more competent and provided better service than larger plumbing companies that I've worked with, and it was nice to know I was supporting an individual guy versus a big company. I'm a relatively young female homeowner, and was completely comfortable having him in my house and felt that he was being very honest and fair with me. He is definitely someone I will call again and recommend to others. read more

I live in the Hamline-Midway area of Saint Paul and I've had Jake The Plumber do three jobs on my house now. First, he replaced the floor drain in a shower. He gave me a price range not knowing what was under the floor. He showed up on time, did the work and ended within the price range. The second job was to replace a section of pipe in our bathroom. Again, Jake arrived on time, complete the work quickly and the price was as quoted. Our third job for Jake was a clogged drain. I tried to unclog it myself, but the clog was too far down for my snake to reach. On a Sunday night, I called Jake to see if he could make time on Monday. Jake answered the phone and happened to be driving nearby in his plumbing truck. He stopped by on his way home, slipped on his booties to keep my floors clean and removed the clog by snaking the drain out all within half an hour. Jake has the three things I look for a service provider, always prompt and on time, done professionally and as quoted. Jake's going the extra mile by coming by on a Sunday evening is icing on the cake! I don't think he'll happen to be driving every time I have an emergency but he's pretty awesome for taking the time to stop by and get my problem resolved. I would *never* hesitate to recommend Jake the Plumber! read more

We had a blockage in our main drain that was causing water to back up into the basement when we showered, did laundry, etc. After having another plumber assess and quote almost $20,000 of repairs on our 100-year-old pipes, we had a friend recommend Jake the Plumber. Getting an appointment was quick and easy and a ballpark estimate was provided at that time. Jake's crew was here in a day or two to assess the situation. They took the time listen to our experience with the issue thus far and did their best to avoid any unnecessary work and charges. Jake even called to check in with me and get my side of the story so he could make recommendations to his crew. They cleared the clog and manually removed some tree roots from the main line and used a camera to see if they could find any sunken pipes (which is what the other plumber said was the issue). There weren't any sunken pipes, just tree roots causing blockages. After the work was done, Jake stopped over and reviewed the video of the pipe with me, taking the time to educate me and make affordable recommendations on maintenance to keep the pipes in decent shape. It's refreshing to find an honest plumber that cares about his clientele. Highly recommended!! read more

I live in a Public Housing Unit and was told by the St. Paul Fire inspector that I needed to get my dryer exhaust duct vented properly by a certified technician. I had a deadline date of June 10th to have this work completed. I called a company by the name of BINDER, who quoted me $300-350, however, they indicated they were going to call me back. So I asked my neighbor, for someone who can replace my dryer exhaust duct, and he recommended to contact Jake. I called Jake Friday May 31st and made an appointment for Monday June 3rd. He showed up on time, and let know the gas valve needs to be replace by the maintenance department. I agreed to have Jake complete the work. Jake completed the work Tuesday June 4th. Jake was on time, very efficient and insightful. I will say the cost to have this work completed was very reasonable, I thought I was paying about $325, but paid way less than that. I just want to thank Jake for completing this work within my deadline date and saving me money!!! I certainly will contact him again, should I need any plumbing work done. and will recommend anyone to check him out before going anyplace else. Creta K. A new loyal customer!!!! read more

I had quite a mess. The water main from the second floor was leaking. I hadn't needed a plumber in a long time and didn't know who to call. Started looking at websites and chose to call Jake the Plumber. "Jake" actually answered my call. He was great to talk to as I was trying to explain my problem. Stu came out to assess the situation. Super nice, covered my wood floors, and very honest and upfront about the cost to do the repairs (this wasn't just a leaking copper pipe). Had to bust open the ceiling, a wall, etc. And Stu seemed to really care about me as a customer. Scheduled another appointment, and Tim was available to come out. Again, another super nice guy. This was a complicated project and Tim did a great job. Covered the whole area where he was going to work. Talked and explained to me what he was going to have to do before and while he was making the repairs. And he cleaned up everything before he left. One more thing, I have a new dishwasher and refrigerator coming, so Tim is putting together an estimate for me to hook everything up under my sink (which is another mess). I'm so glad I called "Jake the Plumber"! Sue K. read more

Jake is great; a touch of small town service in the city. We had some corrosion around the condensation venting tube on our high-efficiency furnace and sent a quote request to Jake through Yelp at 7:30pm. Jake replied in 15 minutes, asking me to take pictures of the problem. I sent them on and he replied via email the next day, saying what he thought the problem was, with detailed info on how I could troubleshoot myself. According to his website, Jake can do HVAC himself, but since high-efficiency furnaces need a little extra TLC, he recommended a fellow HVAC company in town to get me in the groove of routine maintenance. He forwarded the photos and had them get in touch with me. See Sedgewick's Heating for my review of that interaction (very positive). I'm so impressed that Jake went above and beyond, taking time to help me out even though he would likely not see a dime from the interaction. You could tell his priority was to fix the problem and provide good service, rather than maximize profit. I think that business model is gonna work for him, because next plumbing issue I have, I'm calling Jake. Go support this business! read more

When I lived in Saint Paul, I had a leak in my third floor bathroom and didn't know who to call. Luckily, I found Jakes through a Google search and was pleasantly surprised with how easy the whole ordeal became! I was able to get a plumber to my residence within a mere twenty-four hours, which was faster then any of the local competition. The plumber that worked on the job was named Stu. He was very timely, extremely knowledgeable, and carried a pleasant attitude throughout the entire service. He got the job done in just a few hours for a very reasonable price. On the website, I was even able to print off a coupon for a free inspection which Stu also performed. He was very thorough and explained everything in the simplest terms possible so that everyone involved knew exactly what was going on. Great service, great pricing! I can't recommend Jakes enough for plumbing problems; especially, due to the fact that all of their work comes with a lifetime guarantee! I definitely won't be looking around for who to call next time I have a plumbing issue, that's for sure. read more

Jake came the day I broke the handle off my kitchen faucet. He would have fit me in even earlier than expected, between two other jobs, if I'd been home. When he arrived, we quickly determined that the replacement I had purchased wouldn't fit. He wrote up the bid while my husband ran out to get the right faucet. Jake was easygoing and my delay was no problem at all, it seemed, because he left for another job and his helper came an hour later to install ours, even though by then it was past 7pm (he didn't charge extra for the late hour). The work was done well, the sink cleaned of old gunk around the faucet base, and the price was right. I'm especially glad that Jake took the time to reassure me that we had time to go out and get the right faucet because I was ready to use the ill-fitting one, just to get it over with! I'm very happy with the pull-out sprayer faucet with the soap pump that he suggested. I am keeping his card taped inside my cupboard for future reference! read more

I didn't meet Jake, nor did I talk to him. I never felt I needed to! I am happy to report that my plumber Stew was an exceptional ambassador for the "Jake the Plumber" company. I am a single mom who has found that dealing with contractors can be a nightmare. They can be condescending, intimidating, and most certainly less than helpful or fair. Stew never made me feel like my small job was a waste of his time or talents. Nor did he shoo me away while he did his important work. Instead, he invited me to kneel next to him and learn. It seemed he understood the priceless value of a basic plumbing lesson to someone like me. Stew replaced a supply shut-off valve under my sink. Not a huge job, but important non-the-less. He showed up on time, was friendly, careful, honored the quoted price, and threw in his tutorial services for FREE! I am done looking for a plumber (thank heavens). Now I know exactly who I will call if something big and horrible happens! Thank you Jake and Stew! read more

I have worked with Jake twice now - once over the phone and once in person. Jake took the time to explain to me common reasons for a "leaky" tub and gave me a couple of ideas to self-diagnose. I realized the problem was a simple fix that I was able to do myself. Rather than charging me to come out for such a simple problem, Jake demonstrated great patience with me and customer service. Most recently one of Jake's plumbers replaced my water heater. During the first visit to diagnose the problem, again, Jake's plumber took his time to explain the issue and why he was recommending I replace the water heater. Later in the week he returned to replace the heater working promptly and efficiently. I would absolutely recommend Jake the Plumber to anyone with plumbing issues. The customer service from the receptionist to Jake is the best I've seen in a long time! read more

Absolutely the best! I recently opened a salon in St Paul on the east side ( long story short ) I was coming out of my pocket with so much money trying to get my sinks installed. I was so happy to find Jake the plumber! They understood what I was going through. They were courteous on time thoughtful and most of all knew then I needed them to help with all the city requirements that we're well over my head. They took care of the problem ,worked with the city of Saint Paul, the plumbing inspector and went above and beyond in every way. I'm so happy for the relationship that was established with this one-of-a-kind company. You will not be let down. I would never use anyone else for my business or home or for any Services I may need in the future. These are real people with real families who are honestly here to help other real people. Hands down the best. read more

We had plumbing issues on NYE and could not get a plumber out. If only we had known about Jake the Plumber! Two days later I was given a recommendation for Jake the Plumber. They came out immediately and provided great service. Two weeks later Jake came out after we had another plumbing emergency. Jake found that the person who refinished my basement put six inches of black iron pipe that had corroded, froze, cracked, and started to leak. He replaced this in a timely manner and left the space neat and tidy. He was friendly, timely, knowledgeable, affordable, and gave us ideas for how to prevent further problems. I'm glad to finally have a plumber I can call for all my plumbing needs. I will be recommending him to all my friends! If you live in the Twin Cities and need a plumber, the plumbers at Jake the Plumber are awesome! read more

I recently bought an old house in the Hillcrest neighborhood of St. Paul and have had to have Jake come out twice to replace some old pipes that rusted out. I had two different plumbers and both were very friendly and professional. They explained what was wrong, they talked to me about what needed to be done and they told me up front how much it would cost. The last visit, while I had Jake's ear, I talked to him about a couple of other things I would like to have done down the line and he didn't seem to mind all of my questions at all. He was even able to give me a ball park price on those things. The stress of things going wrong in this house is no fun but it's nice to have a go-to guy that I can call and he comes out to save me every time with a smile on his face. read more

These guys are great! They came out during a very busy time for them and when we voiced a concern - Jake, himself got back to us asap - and discussed options even though he was sick in bed. Jake also came out to our house with his assistant Stu and patiently worked with us to solve our plumbing issue. Jake also took time to personally make sure we were satisfied with the service as well as our charges. We felt listened to and treated with respect. Jake and Stu were very personable and Jake even took time to offer guidance with my small business explorations. Jake and his crew went above and beyond - this was the best experience with plumbers we have ever had! The world would be a better place if all service people were like Jake and crew! Richard and Vicki - Nokmis, Mpls read more

My tub drained into the basement of my 1895 house and I needed help ASAP. I called Jake the Plumber after reading how many positive experiences others had on here. Jake's team were able to get plumber Stu (sp?) to meet me at my house in twenty minutes of calling. Stu walked me through what he found to be the issue and provided several potential options (of differing cost) to solve my problem. He even looked over my boiler as a gesture of goodwill!! While Jake the Plumber won't be performing my plumbing service this time (the person who does what I need is out of town-go figure, since it's two days before new years), Stu offered to contact another company for me and called them himself to perhaps put in a good word for me. Thanks Jake the plumber team! read more

Ed has been to my house twice so far, helping me update my plumbing. He's an awesome guy. Very knowledgeable, but then he is a Master Plumber. After explaining what I wanted done, he looked at the problem, and laid out his plan for making things better with my almost 60 year old plumbing, and explained everything step by step. He answered all of my questions and got the job done in a timely manner. They stuck to the quote, there weren't any "hidden" fees like some other places might try. When they send you the quote, they have everything laid out from start to finish. He took his time to look at everything and get it all down, and done right the first time. I'll be calling Jake again for a hot water heater, and I know I'll be in good hands. read more

Jake the Plumber is the BEST! He remodeled my very old bathroom beautifully and without a glitch. other contractors just wanted to gut everything and talk me into something I didn't want ... but Jake respected that I wanted to hold on to the character of my old home which I really appreciated! (and why he got the job!) He made a lot of helpful suggestions and recommendations that I would never have thought of and always thoroughly explained what was happening and why... and to top it all off... got it all done within budget! Jake the Plumber is now my one and only "go to" guy...Always easy to get a hold of and responds promptly to calls. If you want a plumber you can really trust.. Jakes the plumber is your man! Thanks Jake... read more