The hotel is very cool with a great lobby and modern rooms with interesting lighting. They are not adequately staffed, however. I left a few shirts in the wardrobe and called the same day to request they ship them to me. Three weeks and many emails later, I finally received two shirts--not mine. Since then, trying to get any response from the hotel has been unproductive. They don't even acknowledge my efforts. I stayed in the so-called executive suite. It's a corner unit with a balcony overlooking the pool but too small for any furniture so it's really not very useful. The only furniture in the room itself was a kid-sized desk chair that didn't have any vertical adjustment. So it wasn't really adequate for doing much in the way of Desk work. The power strip for, well, power and internet was mounted on the desktop surface which cut down on the limited surface area--and the power strip didn't work. You wouldn't know it by this review but I'm not much of a complainer. I did complain about the Junior-sized chair and I was promised a move to a better room, but the promise was not followed up on. Bottom line, a really beautiful property, but beauty is only skin deep. If you need or expect to need or are accustomed to getting responsive service to your needs, this isn't the place for you. And don't reserve the executive suite insider any circumstances. read more

We did an impromptu night out. The interior was gorgeous and relaxing. Wanted to know more. Lot's of old world ambiance but the food from the bar. Service from kitchen was fast. We had a few drinks and wandered around. Definitely considering for a staycation. Will report back. The pool looked inviting. read more

It's a shame because the building itself is beautiful. The business itself not so much. Our room did not have hot water during the last night of our stay. After a long day of work & coming back to a freezing cold shower was certainly not what I expected from any hotel. The front desk reported that engineering was out for the night and also not available to move us rooms. On check out they said the manager would call us to offer a service recovery and it never happened. I had to call everyday and manager was never available. After a week of trying, the "manager" finally got back to me today and literally berated & insulted me for wanting to have the necessity of a warm shower when staying at a hotel. If a warm shower or any kind of customer service is important to you for a hotel stay, avoid at all costs. read more

The bar and garden area are so elegant and comfortable. My friends and I love going there for drinks. It's even nicer than the Langham and much cheaper. read more

I'm going to have to make this one star now. I'd asked for my room to be cleaned -- they need a day in advance, which they had, when I came back this evening the room had not been cleaned. This morning, there was no coffee in the lobby -- the barista called in sick -- and as well, the room I'm in is really bad -- the toilet has a huge picture window looking right into an apartment building across the street, the shower door can't be opened from the inside -- seriously -- I'm not making this up -- and the lighting (okay, this is aesthetics, but, it's important) is like horrible track lighting -- it's like being in an industrial bathroom -- the whole place echoes -- it's awful. I complained to the front desk and they said they'd take off the parking charges -- I said that wasn't enough so they said they'd take off some kind of service charge..I didn't request more but in the morning we're going to have to have another talk. I will never stay here again. read more

Good: Beautiful hotel in a great location. The room was cute with a comfy bed. The staff were nice! Great shower. Not so good: The AC didn't work and the room got really muggy. Our neighbors had a loud party and yelled in the hall all night. Another neighbor had loud relations twice. Good for them, but ick to have to live through twice. We tried to not be party poopers and complain about all of the noise, but had our kids been with us, it would have been disturbing. Maybe not the best place for families on a Saturday night? read more

Nice people working there but the place is not worth what I paid (around $1200 for 3 nights). The room smelled funky, no water, very medicorce food, the place is old and stuffy. Would be hard to recommend. read more

Escaped the Eaton Fire here at 3am and they took us in! Very nice and professional staff. Would be a great place to stay outside of an emergency. Nicely decorated rooms. And a great location. read more

Filthy garage entry to hotel. Dirty throw rugs in hotel Lobby covering scratched tile. Once beautiful Hotel Constance now a dirty, old ...though newly remodeled uncomfortable hotel. Booked junior suite; plastic cups for 2, no coffee maker, one roll of TP for 3 days...housekeeping was requested, nobody came but the first day! Nothing on the walls...zero decor and about as cold and ugly as suite I have ever stayed in!!! Only thing good was the comfortable bed, cozy blanket and Starbucks coffee latte in the "bar". What a shame this hotel,being in the ideal Pasadena location, lacks cleanliness, charm, a good restaurant and bar! Back to the Langham we go! read more

We had a very very bad experience at this hotel when we stayed here after attending the Rose Bowl game. They advertised a "restaurant, " but there was no restaurant. Only a kitchen that brought food out after ordering it at the bar with an overworked bartender who didn't keep the orders straight. We waited over an hour and a half in a freezing lobby waiting for two burgers. No apologies after the bartender obviously gave our food to other people who arrived much later than we did. He should have comped our order after all the hassle. We probably would have never gotten any food if we hadn't made a fuss after an hour and a half. There were still people waiting for food after we went to bed. Don't advertise a restaurant when there is this level of incompentence. This was an expensive hotel and one would expect more. read more

Well, well, well, where do I even begin with this gem of a hotel? Let's start with the fact that within an hour of booking, I was graced with SIX delightful credit card frauds. SIX! Had to cancel my card. Maybe the universe was sending a not-so-subtle hint? The hotel claims to be a 4-star paradise. Sure, the lobby has some superficial charm, but step into the room and it's like entering a budget horror film. Cat-fur-like substances on the walls (a new decor trend, perhaps?), a bloodstain on the pillow (so chic!), and windows that refuse to open (who needs fresh air anyway?). Clearly, all their budget went into the lobby, which probably costs more than the rest of the hotel combined. Thirsty? Good luck! No complimentary water, no vending machines. Hydration is clearly overrated here. And the pièce de résistance - at checkout, we were surprised with a $33 "facility fee." Was it mentioned at booking? Nope. At check-in? Absolutely not. A delightful surprise, really. I'm genuinely baffled by their 4.3 rating on Google Maps. Maybe they're rating it out of 10? And a 4-star hotel? If you enjoy low-budget thrillers, sure. Avoid this place like it's radioactive! read more

I found this gem when searching for a Labor Day weekend staycation. I'm so glad I found this place. First off, the lobby, patio, and pool are absolutely beautiful. They have a variety of games to enjoy in the lobby to keep you entertained. The bartenders are really attentive and helpful. One of them enthusiastically told me about the history of the building and how they just opened up under new management / ownership about a month ago. The drinks are strong and delicious. The beds were very comfortable, and the room was very clean. I certainly hope to be back, my family and I fell in love with this hotel. You will not regret booking a room here! read more

Pasadena Hotel & Pool - Pool with a view - Hotels Near Me - Pasadena, California

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Loved this hotel, it's clean it's walking distance from downtown and easy check in! Would definitely stay again. No complaints.

Nathan in the lobby made our coffees. He was delightful and asked our names. He remembered everything with many details. Super pleasant.

Phenomenal!! I LOVE how the new owners designed and remodeled this place! The last hotel was like a disco you'd see in Hong Kong. I got the deluxe room with a pool view. The rooftop pool is on a whole other level! It's something you'd see in Hollywood, almost too much style for Pasadena. Great view of the mountains and the stars at night. Anyhow the hotel was so peaceful and the room was so quiet. High ceilings, very spacious. Fantastic HUGE tub. The lobby with all of the little marble board games was detailed so well. Really the perfect place for creatives that seek inspirational environments instead of the drab, all-too-serious stuffy, corporate hotels. Very cute white marble bar and did I mention the wine was FANTASTIC!! it was nice to have a fresh and exciting wine list instead of the corporate and commercial garbage that every single restaurant and bar sells. The bed and the pillows were A+. I'm always so picky about hotels and can usually always find something wrong with them but this newly renovated Pasadena hotel gets five stars. The hallways have not been renovated and are still the same style from the previous disco hotel, which was hotel Constance, but it didn't bother me at all. I also give a Hi-5 to the owners and investors for hiring very friendly and cheery staff. My dog loved the hotel and staff as well! Love this hotel and will definitely be back!! My only go to choice prior was The Langham but now it's this place. p.s. please get your Instagram page up and running. I tried to tag you but it came up as the Hotel Constance, not Pasadena Hotel and Pool. Cheers! read more

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I had to book a hotel for one night in Pasadena somewhat unexpectedly between Christmas and New Year's Eve. I was able to stay at the Pasadena Hotel & Pool for a reasonable rate in a walkable area near Old Town. The lobby has that historic California/ Southwest vibe, while the rooms are modern and well designed. The staff were all really friendly and helpful. Everything was clean and felt new. They have a really cute courtyard on the lobby level that was great for spending time with friends. I will definitely stay here again so that I can try out the drinks and pool. read more

Had a great time staying here! The renovations really gave the place a fresh feel. BBAD, the little spot in the lobby, was a pleasant surprise--serving up everything from brunch to some of the best breakfast burritos in LA. The food and drinks were on point, and the cozy vibe of the hotel made the whole stay super enjoyable. read more

Nice hotel, I would stay here again, the best part about it is the location, and the amazing restaurant just off the lobby! One of the best breakfast burritos in LA, and great coffee too! read more

We finally tried this hotel after multiple stays at the Langham, the Westin, Hotel Dena and Hyatt Place. For the cost, it's probably the best value of all of them. The lobby is great looking, and a lovely place to sit and have a bite to eat and a drink from the bar. The rooms aren't gorgeous and are a tad small, but they're well appointed, and there are nice touches like bathrobes and good sized towels. It would be great if there were an in-room coffee option and water bottles, and just one or two more items on their bar menu would be great. I also wish there were an option to buy a soda or water on site when the bar isn't open. Those are some of the pluses that Hyatt Place has that this is missing. But overall really prefer this hotel. The pool is also terrific. Lastly, the staff was warm, friendly, funny and accommodating. read more

Best hotel I have ever stayed at. Loved the premier corner suite with one king bed. The room had so many features that made for a pleasant stay, including the furniture, fixtures, bathroom features, cool tile and wall design, shoe rack within the wardrobe, and so on. We also enjoyed the pool, bar, and lobby downstairs. The hotel design was just the elegant vibe we were looking for during our vacation. Thank you, Pasadena Hotel and Pool! read more

I just checked out yesterday 2/12/23. I stayed for one night and I had no issues with my stay thank goodness because after reading some of the more recent reviews I was worried. Now that I have stayed for myself I strongly feel your experience will be based on your attitude. Let me tell you I was anxious about my room being given away as I booked through a 3rd party (Expedia) and I was checking in a few hours after check in time. The front desk man was very nice and accommodating. My room (premier king) WAS given away, HOWEVER they gave me an awesome suite on the 3rd floor with a balcony so it worked out better!!! This has never happened to me when I check in late. I was over the moon when I walked Into the room. It had a living room with separate tv area from the bedroom, a large dining table and a huge shower with sitting space and a separate tub. A nice clean soft bath robe. A safe in the closet. The balcony was large and it was very nice to catch the sunrise in the morning. If you smoke in the room it's gonna run you up a $350 credit card charge. They do state you can smoke on the balcony though. The parking was $29 charged to my card once I checked out. Since no one has mentioned it in the reviews yet... There is an incidentals deposit of $50 that will be charged to your card upon check in incase of damages to the room. I received it back on my card a few days after check out. My room was immaculately clean. I housekeep myself and i was very impressed with housekeeping on this one. The sheets were fresh, clean and crisp. 4 large puffy pillows on a nice king size bed in the suite. There was no hair dryer and no microwave which I did not care for anyway. There was a mini fridge however. The walls were thin somewhat. I was woken up by the guests next door at 4am chatting away but after a few minutes it stopped and I slept the rest of the night. I didn't use the pool it was too cold but it is very nice and on the 3rd floor. The lobby is very Gatsby and beautifully adorned. Overall my experience was a pleasant one and I liked the suite so much I wouldn't book anything less than that one if I were to stay here again in the future. I'm so glad I just went for it and stayed here for myself. I would have easily spent more money elsewhere for a tiny room with no balcony. This place deserves the applause for how hard it is striving to please it's guests because it exceeded my expectations by far!!! read more

I've never stayed at this hotel. Go here for a pre or post dinner drink. The bartenders (especially Adolfo) are friendly, the drinks are well made, and there's ample space to lounge with friends before deciding what to do, or killing time before a show. read more

The last time I stayed at this hotel in 2023, it was amazing! 5 star reviews. However, my most recent stay 2024 October weekend was a big let down. Room wasn't clean. Had to call the front desk because the shower door was falling off the hinges! Crazy dangerous! Front desk staff was "checked out" on their phones! Its a great property and the pool is amazing, but the current staff was just so under par. Hope it improves, or I may have to find another option when I am in town. read more

There were so many issues with this hotel. In October, the hotel had no hot water & half of the hotel was closed. There were issues with the room reservation with what was promoted vs. what you received. When I get to my room: The bidet was broken and randomly turned on. The toilet was dirty. The bowl had small amounts of feces in it; even in the back of the bidet area. I tried to take a bathe & the water was yellow and brown. I tried to call the front desk -but the phone in the room did not work. I called with my cellphone-no one answered. So, I TRIED to sleep. The lights would not turn off. I turned OFF the lights in all the rooms-but the lights next to the bed would not turn OFF. The Manager, Marion Angeles, was not helpful or solution oriented. I tried to give this hotel one more chance. I called before booking the room to ensure that issues were resolved. Moments later, the receptionist called me & notified me that Marion blocked me for future reservations due to the October incident. Why would you not try to resolve the issues with unsatisfied clientele? I highly recommend seeking other options. read more

You don't have to be a complainer to complain about the service at this hotel-- they make it easy. And regarding the word "service", well let's say the word barely applies to what you will get if you dare stay at this hotel. In a word: don't. If you want a drink, you will wait forever, if you make a request they will forget it... if you leave something behind they staff won't find it, or probably even look. How is this possible? Because no one is in charge. Stay somewhere else-- it might cost a few dollars more--but you can discount the aggravation you will most certainly experience at the Pasadena Hotel. read more

Wanted to book a specific room based on the pictures provided on their website. Called the front desk before booking to confirm we would be getting that listing. They checked us in to a totally different room upon arrival. The manager said there was nothing they could do about correcting their false advertising when they were confronted about putting us in a room we didn't book. They did however say they could reimburse us for the parking. I was not informed at checkin that I was being charged for parking. So they basically they just gave my money back that they never told me they took in the first place. This is an incredibly embarrassing and deceitful way to run a hotel. Do better. read more

Fabulous! Can't recommend this stay enough. Quiet, classy, comfortable, and in a great location. Rooftop pool with drink service isn't terrible either :) read more

This hotel is so cute! The customer service is great and architecture is beautiful. It is within walking-distance of Old Town Pasadena.

For a four-star hotel this is really very nice it must have been recently remodeled everything is fresh and clean and the staff is wonderful. read more

Was at the pool today and was waiting to get a drink and something to eat and I saw the waitress deliver 2 drinks and take one order in the hour I was there. No idea where she went otherwise. Oh and they let people smoke at the pool. It might not be allowed but no staff (including the waitress) is up there to see what's going on, read more

Cute hotel no amenities, staff very nice. Great pool. Not heated. Small rooms but excellent outdoor space and lively big lobby.

Best place to start my review is the check-in process. I am 47-years old and can't remember ever checking into a hotel on my own before. Go ahead and laugh, but I just hadn't needed to. My teenage son and I were headed to tour Caltech and wanted to stay somewhere close to the campus, so we found this GORGEOUS hotel. We checked in quickly and easily and headed up to our room hoping to relax for a few and hit up the pool. Our room was INSANE. I have never seen a room this nice that wasn't priced over the top...lights in the mirrors, the coolest shower ever with lots of user-friendly settings, the room was sparking clean (I brought a black light for fun), and it was just the right size for us and we loved it. We felt like it was more of a 5-star hotel, honestly. Once we got to the room, we realized the AC wasn't blowing cold air, so I called the desk, and BAM! They sent a really sweet guy up and he had it fixed in literally minutes and with a smile, easily fixing the air to blow a cold 69° (heh), and he even showed me how to turn it up if we needed to. The pool was stunning and completely ours to swim around in. They provided towels and lots of comfy seating, plus they had cool music pumped out there with speakers, too. That night, I realized I needed a PDF printed of Covid results to take to Caltech with us and I nearly panicked since it was like 11p and I had no idea how to print them to take with us. We would have had no time in the morning to eat AND figure out where to go to print, so I again called the desk and apologized for being annoying (since I'd already called down earlier about the AC), but Terri at the front desk could not have been sweeter, reassured me I was absolutely not annoying her, and said she would be happy to print the email for me if I could send it to her. I emailed her immediately and she then texted me back within minutes that my copy was ready to pick up at the desk! She may very well have single-handedly saved the whole trip...without a printed page to give them, we couldn't have gone on the tour. She was so kind and accommodating and I was so grateful for how quickly she eased my mind and took care of the problem. She was amazing! The parking garage is secure, the lobby is beautiful, the people there are super nice, and we will absolutely stay there again next time we go to Caltech or pass through Pasadena! This really should be a 5-star hotel, I kid you not. read more

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Showed up and the room I had reserved was no longer available. No call, no update not even any help other than providing a lesser room while I waited. Great place but the customer service has been on a decline as of late. Sad read more

I had very high expectations for this new boutique hotel. The hotel was cold, the interiors weren't finished. The staff behind the bar were dressed sloppy, not polished at all. Hard to sit with friends, lighting is horrible and no music. Very young crowd and a bit loud, Wasn't at all what we expected. Felt like a holiday inn with living spaces decor. Hope to the see the changes in the next coming months for this new Pasadena boutique.. read more

Leaving a rating here because Expedia didn't allow my review to be posted. I stayed there during Christmas time and just wanted to post my honest review. For around ~900 dollars I had an okay time. No valet. No bell service so I had to take the cart and pull my own luggage around their very tight corners. I had told the front desk I was traveling with two pets and when I showed up with them another employee claimed I never checked them in with an attitude. I wasn't trying to pull a fast one because I went to ask for the 'pet tents' that they offered although I never received them. The rooms were dirty, there was someone's poop on the inside of my toilet. The bathrooms aren't closed so there's no sense of privacy. And the yellow couch in our room had black stains on them. I was locked out of my own room when I had requested late check out. For the price I just expected a little more but I won't be coming back. Prime location. Near lots of restaurants but they need to improve on a lot. read more

Went for a drink with a friend and we're most disappointed that there was no happy hour for drinks or food. We did order drinks, enjoyed them, then left to find food somewhere else. They would benefit from a good happy hour (visit Ruth's Chris) as we will not go again until they do. read more

June 2023 You would think $350 in Pasadena would get you a nice accommodation but you would be mistaken. 1. To begin, the lobby leaves a lot to be desired. It feels patched together and random. The bar is uninviting and feet from what seems like two makeshift reception podiums. No concierge. 2. The room felt like it was once a normal size before being split in half. We opened the balcony to the smells of pot drifting up from the dispensary next door. The AC system went from freezing to warm and back again all night long making for a terrible night sleep. 3. The bathroom was by far the worst with an eye level glass door shower that poured steam into the room. 4. The toilet also had an eye level glass door that revealed every intimate sound to my girlfriend and vice versa instantly killing any romance. We both ended up having to use the lobby toilets at one point for privacy and not stink up the room. Truly the worst feature. Also the sink was flush next to trhe bed. Completely bizarre. 5. The shutter blinds offered little black out protection in the morning. 6. The pool was packed with families during the day so we had to wait until late in the afternoon where we found an empty but completely uncleaned pool area. Felt like a Motel 6. All in all a very bad experience which I will not repeat. read more

Ashley the server/bartender for the 3rd floor pool! Amazing service! Friendly and approachable . Always ready if you need her and has a great attitude. She is the reason we will be back on Ashley and her outstanding attitude ! read more

Stayed here for two nights recently, in one of the bigger rooms with a small outdoor area. Pretty comfortable and quiet stay, the room had plenty of storage, a comfortable bed, a desk area and shower amenities. From what I understand this place was recently renovated so the lobby and the grounds are quite nice. The only cons are that one, while the bathroom design is mostly cool (fancy bidet with full features and strong water pressure in shower) somebody had the not so genius idea of having the entire thing be incased in glass, which for the shower portion ok...maybe cool and sexy, but the toilet room also is basically out in the open with a glass door that does provide some privacy in that parts of it are frosted but it doesn't even go up all the way to the ceiling. Which is well, not very sexy unless you're in the room alone. Another thing is that the elevators are open to everyone, as in there are no levels secured for guests only to access with their cards so I'm pretty sure some homeless types were kind of hanging out in some hallways and even sneaking into the ice rooms. There's promise here, and the pictures show the older design, but with a little overhaul in staff I think it could be great and super hip. read more

The restaurant "Lyric" has a very courteous and good waitress called "Rosie". Her patience and hospitality is the best