I feel so lucky to be able to be a client at the Pasadena SBC. Jayna was such a great skin consultant. She was honest and authentic. I never felt like she was "selling." She was genuine and simply wanted me to be my best. Shelly was equally fantastic when I got the Fraxel lazer. She was very knowledgeable and patient. She spent a lot of time to make sure that I felt comfortable and safe. I didn't just feel like she was trying to rush me out to get another client. I highly recommend you try any service at this office. read more

This is a wonderful office. I'm seeing Dr Shipmen! He is kind, thorough and thoughtful. Super easy to make appointments here! Office staff is pleasant. And I appreciate the convenience to my job. I'd recommend this office for any of your dermatologic needs. read more

Dr. William Shipman, MD, Ph.D. is the greatest doctor you'll ever want to meet. Not only is he highly credentialed, but he has excellent bedside manner. He is supremely elegant and just a breath of fresh air. His assistant, Matthew, reflects the same energy and good manners. I highly recommend this business, but especially, this phenomenal doctor! Five Stars for sure! read more

I needed a dermatologist and the first place I called didn't have an opening until April. Dr Shipman was next on my list and was able to see me in two days. I guess it was fate because it turns out he specializes in the treatment I needed. I'm familiar with the building because my endocrinologist was located here. The waiting room is spacious and the staff were welcoming and accommodating. The nurse that assisted was very personable. Dr Shipman was fantastic. He has a likeable personality and I appreciate that he took the time to thoroughly explain things to me, showed me examples, and provided information so I could do more research. He performed a punch biopsy, which was very unpleasant, but he and the nurse did their best to make me as comfortable as possible. Now I wait for the test results and the treatment plan. I'm glad I found Dr Shipman. read more

Pasadena Dermatology - Lobby - Dermatologists Near Me - Pasadena, California

Don't get fillers here! They don't know what they are doing and just want your $$$! I have waited to post this negative review as I typically don't post reviews and hate to post this, but I want others to know what I experienced at Skin and Beauty Center in Pasadena. I've been using Botox and fillers for years, elsewhere. I told them my concerns (nasolabial folds and lines around my mouth-- treated with filler by other practitioners as well as the lines needing Botox). They gave me a treatment plan along with the cost. After I paid for it and was very unhappy with the results after spending thousands of $ on Botox and filler, Dr. Shipman agreed the results were not as expected and could see why I was not happy. He said I would need to purchase even more filler to get better results and more Botox. If I had known in advance that the treatment plan was just a STARTING POINT and could potentially COST ME THOUSANDS MORE to get satisfactory results, I would have left right then and gone somewhere more knowlegeable, expereinced and priced less. Along with not knowing how much product I would potentially need, the nurse said Dr. Shipman should have used a different filler around my lips, as what he used was too thick and left me with uneven and bumpy areas around my lips and pretty much eliminated my top lip line (lipstick/gloss does not have a lip boarder now so it now bleeds off my lips.). After several conversations with the office manager, who emphasised my situation would be treated as a "learning experience" for Dr. Shipman and said she wanted to make me happy and a consultation with the nurse, they gave me a little more botox at no charge and suggested I purchase more filler and/or have at least 3 sessions (may need more) of laser treatment to a small area of my face (They later decided it wouldn't work). I explained I already spent a lot of money and did not want to spend any more. They said they could not refund my money or give me more filler because they had to pay for it (therefore, I would have to pay for it). They did offer to try to dissolve some of the filler around my lips at no charge. But said it was tricky! So pay for the filler, then have it removed with unpredictable results and still have to pay for it! So I am very unhappy and out thousands of dollars! I have since gone to a different doctor who knows what he's doing and got much better results for much less $! He said I should have asked for my money back. He said he would have refunded my money if my results were this poor. I told him I tried but they would not do anything. read more

Pasadena Dermatology - Before filler with Dr. Shipman - Dermatologists Near Me - Pasadena, California

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Had a fabulous experience at the Pasadena location removing skin tags with Maria Trinh PA and assistant Maria. I have zero pain tolerance and told her that and Maria was very patient with me...took her time explaining everything step by step. During the procedure she kept checking with Me if I was ok , if I needed a break. She also gave me a ball to squeeze prior to starting. Very very happy with the service. Her personality made me feel at ease. Going back in a few weeks to remove a large mole. read more

Great experience every time! Shelley and Laura are knowledgeable, listen to my Botox goals, and always make helpful recommendations while letting me know about the best specials and deals. The front desk staff is always friendly, welcoming, and helpful. Highly recommend! read more

I participitaed in a clinical trial there was impresssed by the cleanliness and friendly admin staff. Specifically, Natalie who ran the trial and interfaced with the participants. She is extremely professional and knowledgeable. As or more important is her amazing communication skills, following up on tasks, questions and concerns. She sent text messages and made phone calls to me, to ensure I was clearly informed. Appointments were always on schedule and flexible when necessary. I am considering traveling the extra distance to this medical center and switching dermatologist to this business based on my 14 week clinical trial. read more

Dr. Shipman was cavalier and has such an "I don't give a sh*t" attitude that I found it difficult to talk to him. He acted as if he didn't really want to talk to any patient. He may be a "distinguished clinical Dermatologist and Scientist", but his attitude toward a patient (me) was not appreciated. DO BETTER. read more

Dr. Shipman is warm, informative - patiently answers all of my questions and never makes me feel that I'm in good hands. Did I also mention that he's just ADORABLE??!!! I initially saw him for treatment of my scarring alopecia, but he now treats me for keloids. Just call me Scarla!! Laura is such an amazing human being! She's incredibly calm, and welcoming and I really feel at ease when I see her; even when I know an injection is coming. read more

Visit went well. Wait time was prompt. Laura was very helpful. Doctor was informative & easy going. I would recommend this Pasadena dermatologist to family & friends. read more

The entire experience was wonderful and the staff are so helpful and sweet. Dr. Shelley Melvin was quick and thorough and her nurse Laura was so sweet. Looking forward to seeing the results. read more

I am a former Dr. Selzer patient, who Pasadena Skin and Beauty took over his practice. Very frustrating to even schedule an appointment. Their scheduling department is in South Africa! I got disconnected before I could confirm appointment. I could not get a hold of anybody in the Pasadena office. I will be looking for another dermatologist practice where I can reach read more

This review is for nurse Shelley Melvin and Dr. Qaseem. Nurse Shelley really is an outstanding practitioner. She's thoughtful, careful, listens to you, and doesn't rush you out of the room. I recently had a photofacial by her and my skin has never looked so nice... I'm thrilled with the results. I've had unpleasant experiences with various lasers before (with other practitioners) and she assured me this wouldn't be that way, and she delivered on her promise. She also called to check in on me the next day which is so sweet. Thank you Shelley! Dr. Qaseem is also a sweetheart. She listens to you, is thorough, doesn't rush to be with her next patient. I highly recommend them both. Also, Louis at the front desk is wonderful, professional, competent.... whoever's running that place, give that man a raise! read more

Took my tween daughter to see Dr. Shipman and we had a fantastic experience. I love that he knows about melanated skin. His staff was also super helpful. read more

Excellent service people! I was referred here by my primary care physician. From the moment I called in, I was treated exceptionally well, respectfully and caring. I was set up with a male Dr. But asked if I could have a female Dr. And was accommodated immediately to my wishes. Medical background info was taken over the phone, I was referred to their patient portal. Check-in was completed there. Walked in, was taken in, everyone was so efficient and kind. Exam was carefully done and procedure done right there and then! In and out in less than an hour!!! Thank you so much Maria, and staff! read more

This is not healthcare. They are businessmen. Had an emergency and went to urgent care on Sunday to have it checked out. After the super helpful urgent care staff called 16 places that wouldn't take my insurance, I called my insurance directly and was given this contact. I got a referral from my Urgent Care doctor and called them the same day. They set up an appointment for me here, after taking down my insurance and assuring me it was good and to come in on Wednesday, the day before thanksgiving. This morning, Wednesday, I get a call saying they will not accept my insurance and I have to pay out of pocket. They also tried to sell me skin care products when I called to set up the appointment. I am now in need of medical care the day before Thanksgiving and have nowhere to go. I assume they cancelled my appointment so they could go home early. I will be taking this to any and all authorities. Disgusting. read more

It's rare, I believe, when you hit the trifecta, I.e., front desk, medical assistant, and doctor are each great on their own, independent of the other. At this clinic, in the past, that has unfortunately not always been the case. A great and productive visit with a special "shout-out" for medical assistant Laura (professional, kind, and on-point), and of course, PA Maria who is Top Gun. read more

My doctor was fantastic. His staff was the same- fantastic. My nurse, Laura was incredibly helpful. I was pre-approved for one service and she was able to get it expanded after she talked to me for a few minutes. I highly recommend the Pasadena office. read more

Maria Trinh PA is an angel on earth!!! She's sooo knowledgeable, and has the best bedside manner. I've never ever met a provider as caring, compassionate, professional, and sincere as she is! I am so lucky to have found her! Her assistant Laura is also very professional and kind. I never feel uncomfortable when I'm in their presence. I highly recommend Skin and Beauty Center! read more

I have been visiting Dr Shipman for about half a year now for monthly laser hair removal. Dr Shipman and his assistant Laura were both extremely helpful and caring throughout the process. I am a patient who asks a LOT of questions, and I don't like proceeding with procedures if I have doubts, and both Dr Shipman and Laura were very patient and I feel they took good care of me. I especially appreciate how Dr Shipman uses the very highest laser setting I can tolerate so that i can have the fastest results possible and less treatments overall. I could imagine different providers might use a lower setting to make the process take longer and make more money, but Dr Shipman and his team clearly have my satisfaction as their highest priority. I also visited Dr Qaseem about a scalp issue and she was friendly and knowledgeable, again making sure all my questions were answered and made me felt I received the highest level of care. Highly recommend this practice for any beauty or dermatology needs! read more

I've had a horrible experience with the skin and beauty center of Pasadena. Every time I've tried to speak to the office. I get redirected to an offshore call center, who tells me that I need to call the front office but does not have their phone number. I made my first appointment on the phone and when I showed up, I was told I did not have an appointment, but yeah, all of my insurance information was already saved in their system. They were able to "squeeze me in". The doctor asked me to schedule a follow up appointment and when they called to confirm it, I told him that I would not be able to make it in. Somehow my appointment was never canceled and then I was billed a $50 no-show fee. They have been sending statements to my house for months and I've been unable to reach anyone. They are now threatening to send me to collections. This has been a terrible experience all around, so I would not recommend them read more

First time patient and I already love the staff! They're so nice and welcoming. Check in process was super easy and the front desk staff is super friendly. Coming in for my treatment I felt very nervous but one of the medical assistants Kim S made sure I feel comfortable. I had so many questions and I definitely was pleased with how well they took care of me. I will most definitely be recommending this place to all of my friends and family. read more

Dr Shipman and Laura were so wonderful! I came here for my first time and will absolutely be coming back! Would recommend to anyone !

So quick and thorough. Dr. Shipman & Laura are great! I go in every 3 months for a skin check, and I'm in and out in under 30 minutes. Peace of mind and being aware of possible skin conditions is vital to health. Go get checked! read more

Dr. Shipman cured my three year old daughter! After seeing multiple dermatologmists for a skin issue, we were not satisfied and got a recommendation to see Dr. Shipman. He started her on a treatment that the other doctors didn't even mention and his treatment cured her. After just one treatment, it was essentially gone. Not only was Dr. Shipman knowledgeable, but his bedside manner with children (and parents of children with a skin issue) was calming, comforting, and made us feel so well taken care of. After this experience, my whole family will be seeing Dr Shipman and recommending to our community. Thank you Dr. Shipman for taking such good care of our little girl! read more

Doctor Shipman and his staff are amazing , very friendly, professional and knowledgeable of my medical issue. I will becoming back for my Botox treatment !!! I felt like he was a close friend leaving his office read more

I had a wonderful experience with Laura at Skin and Beauty Center in Pasadena She is very professional, knowledgeable, and truly cares about her clients! I highly recommend her read more

I truly appreciate the excellent customer service. Dr. Shipman is amazing--he answers all of my questions thoroughly, listens carefully to everything I say, and makes me feel genuinely cared for as a patient. His assistant, Laura, is also wonderful. She is very personable and kind, and helps create a welcoming and comfortable experience. read more

Shelley and Laura are amazing. From the moment you arrive til the second you leave they're attentive and kind, explaining every part of the process. I was scared to get any fillers and Botox and they were conservative with their suggestions only using as much as I wanted to look natural. I've been back twice and will continue coming back as long as they're here! read more

Laura always greets me. Get me all set up to see the doctor very nice very professional. dr. Shipman does my laser treatments. He's been doing them quite a while. I'm just starting to see improvement in the third visit great. my nails disfiguration was really bad. read more

fantastic experience! Quick and easy. Laura and Dr. Shipman were kind and professional, i will definitely be returning

Thank you Dr. Shipman and his wonderful assistant Laura for a great experience. love my chemical peel treatments !! is helping clear my melasma! thank you !! read more

I've coming to the skin and beauty center in Pasadena for Fraxel laser on a couple burn scars I got in an accident. I have had the BEST experience and fantastic results with NP Shelley Melvin and her assistant Laura. Laura is so kind, she makes sure I'm super comfortable and hooks me up with awesome loot when I leave the office. Shelley is amazing, super friendly and an expert in her field and she has given me fantastic results with the scars she's been treating. Highly recommend this place!! read more

I see Nurse Practitioner Shelley for my Dysport and she's amazing! Laura is always helping too and she's so sweet! They are honestly my go to duo! Painless Visits are the best!! It's so hard to find a place that you can trust and this is my safe place! read more

I don't recommend. The place is more like a factory clinic. You are treated like a cattle. The general vibe I have received was the doctor doesn't really care. There was no care and passion. He barely looks at your problems and is a bit condescending. Don't come for dermatology. read more

I was super nervous . But Laura helped put me at ease and was very gentle, kind and patient with me . Shelly the NP who did the fraxel , listened to what areas on my face I wanted her to focus on . read more

Laura and nurse Shelley were really wonderful. They did treatments for me today to mitigate various scarring and skin conditions. I appreciate very much their kindness, professionalism, and their clear communication. I was never surprised by anything painful about the procedure because they were communicating with me the whole way through. Thank you both so much. read more

I am sad to write this because I really liked the doctor prior to this experience. I had a very disappointing experience at Skin and Beauty Center. Jayna was dishonest and attempted to overcharge me it felt like a huge scam. When I tried to bring my concerns to Dr. Quaseem, she brushed them off and seemed unconcerned, as long as Jayna was bringing in money. The young man assisting the doctor was also rude and unprofessional. The entire visit felt unethical, especially when Jayna crumpled my paperwork and threw it away in the trash can right in front of me. I expected much better treatment as a loyal customer, and I will probably not be returning. Also will let my coworkers know about this experience so they don't have to go through this. Anything out of pocket be careful because they will definitely over charge might file a complaint to BBB just so disappointed, I thought the doctor would have apologized or said something but turned her head the other way like she didn't care. read more

I've been getting my laser treatments and Botox from Shelley, and she's the absolute best! From the first appointment, she made me feel completely comfortable and informed. She's incredibly knowledgeable, gentle, and really takes the time to understand what you're looking for. My results have been amazing--I've never felt more confident in my skin. Highly recommend her to anyone looking for someone who's not only professional, but also genuinely cares about her clients! read more