I read the two other reviews, and I was surprised. I had a different experience. I bought my Pixie bird from Matt Miller and she's wonderful. She's sweet and playful and fiesty as hell. I met him at his Bel Air house and he arrived half an hour late, but to make amends he gave me a cage for 5 dollars and he let me see his set up where he kept and fed his birds. Those birds had it made! He fed them veggies, fruit and kept their space as clean as possible. I had a chance to talk to him and he said that the birds came first, and what I saw pretty much confirmed what he said. I fell in love with Pixie immediately. I would purchase from him again, but my boyfriend pointed out that we have 4 parrotlets and have to concentrate on giving them the best life possible. read more

We contacted Mathew Miller of Parrotlet Birds on March 18th requesting a blue female parrotlet. We had a pleasant, in-depth conversation and were told we could place a deposit for $25 that would be non-refundable after 48 hours, and that that very evening he would post photos of all of his available blue parrotlets, as well as advertising a 50% off discount to our airport should anyone local want to order to save us some money. In fact, those changes to the website were not done for five days. However, we decided we would stick with the initial bird we chose and go forward with the transaction. We were told the bird would be shipped on April 12th and given flight details. My children went to sleep ecstatic to pick up our new little pet the next afternoon. Three hours before the scheduled arrival I received an email that the bird was packaged and taken to the airport but was not shipped because he arrived late to the airport. I had to pick my children up from school and give them this news. But I was assured the bird would be on the same flight 2 days later. Oh, and by the way, he had lost my credit card information and could I pay via paypal? This I now know is was a protection strategy for the seller because paypal will not issue a refund on a live animal. So, we paid via paypal and the flight was rescheduled for April 14th. April 14th I went to the airport, two children in tow, and was told by the cargo office that the ticket had been purchased, but Mr. Miller didn't show up to the airport. I got no explanation, and had never received a call or email, nor could I get a call through to the owner. I went home with two crying children, and eventually got a vague email saying "Long story short, I had stuff stolen from me and ppl are not trustworth when I leaving my personal belongs and property with them" and shipping was rescheduled and confirmed for April 16th. This third time the bird arrived successfully, though missing the accompanying health and care info. it should have had. It also had no water source nor water-containing fruit though it had been in transit for at least twelve hours. It had a few seeds scattered on the bottom, but no millet which he later told me was key in de-stressing a bird and he should have included some. In less than 24hrs. the bird died. I contacted Mr. Miller and did a thorough exam of the bird with him on the phone, to which he concluded the cause of death was stress due to the multiple shipping attempts and his failure to include vital care info. He profusely apologized, claimed fault, and promised to send another bird because of his guarantee at no cost the next day. It was my daughter's birthday and I let him know of the extreme upset and he promised he would get right on it and send a new bird asap. He let me know he did not have a blue bird available, but would be most confident if we would accept a white which was older and seemingly more adaptable at no additional charge. We took a few hours to discuss and contacted him the next day to say yes we would like the white bird because it was older and we wanted to be certain we had the healthiest bird to prevent the same outcome. This day Mr. Miller completely changed his story and told me I would owe $142 for shipping and a difference in price due to bird color although the day previous he promised the substitution at no cost. He also said he would not guarantee it's health although his website guarantees the health of each parrotlet for 10 days. Interestingly, his health guarantee and customer service guarantee pages have since been removed from his website, although he does still claim their health for 10-days. We were uncomfortable with the fact that he was no longer guaranteeing the bird and wanted another $90 in shipping, so we asked for a refund. It has now been 8 weeks, and we are yet to get a refund. We believe we are entitled to the cost of the bird plus shipping ($226) because it was the terrible shipping (the bird was packaged for transport and handled three separate times and was not provided millet nor a water source) that lead to it's death. We would never have paid for what was done to that animal. However, we have told Mr. Miller we would settle for a refund minus the shipping and that we wished it to be issued immediately. He has since gotten very hostile, telling us we could try paypal but would get refused and we'd be getting nowhere. We have issued both paypal claims and a claim with the Better Business Bureau and he has refused to respond to either. I would urge others considering ordering through www.parrotletbirds.com to reconsider. Although he has a beautiful website, seems very knowledgeable and was pleasant through out initial dealings, our experience was a disaster. The customer service has been beyond awful, and the shipping was done so poorly it resulted in the death of the bird. And 8 weeks later we are still here waiting for the refund that was promised and has never been issued. read more

DO NOT...I repeat DO NOT buy PARROTLETBIRDS.com from this Breeder. My friend and I found his AD on Ebay Classifieds and went to his actual house and bought 2 breeder pairs and a baby handfed Parrotlet for myself. In 9 days the baby parrotlet showed signs and symptoms of pneumonia and to save the bird I admitted the bird into an emergency vet and paid $200 to have it saved. Unfortunately the bird died on the 10th day. I contacted Matthew Miller if he will honor his 10-day health guarantee and he promised that he will drop me a email when another baby is available. Here am I 4 months later still waiting for a reply. The breeder ignores my calls, texts and emails, regarding the 10-day guarantee. My friend who bought the 2 breeder pair also reported that both of his breeder pair died a month later then spread their disease to his other parrotlets that he got from other breeders. Please save yourself time and headache and buy your parrotlets from somewhere else. He will sweet talk you into buying a healthy bird, stating that they're from a healthy gene line, all lies. I have filed a charge back on the birds and will be complaining to the BBB. Check these complaint all over the internet: http://www.complaintsboard.com/complaints/parrotletbirds-wwwparrotletbirdscom-los-angeles-california-c349627.html UPDATE: I did get my refund, ONLY because I used a credit card to purchase the birds. I recently bought another parrotlet from a private breeder in Orange County named Shonnie, she and I talked and apparently Matthew Miller started out his business recently buying parrotlets from her, and some of the birds he breeds are from her, he just buys from her and over charges his customers. She was very upset about the news that Matthew Miller was talking behind her back that she was a bad breeder. BAD BUSINESS PRACTICE! read more

Not sure if this is a legit business or what. Has ads posted all over the place, offering babies and breeders yet the owner never emails/calls/replies to any inquiries. I've been trying for 2 weeks to reach this guy to buy birds, and zero response! I have since learned that he has a reputation within the bird community as a less than desirable source. Go elsewhere if you want customer service! read more

Matt, the owner clearly has problems. What he says over the phone, and what he actually does are two completely different things. I started a transaction with him over his website. After a day and a half he had not responded so I called him on the phone. By the way, his phone message is just a guy saying "leave a message...". When I asked him why it does not say Parrotletbirds Aviary, he said he would not want his friends and family to hear that when they call the number. Right then I should have known this was not a person with a professional level business. I told him which bird I was interested in on his website and he said he would send me pictures of the actual bird he was planning to ship. He never sent me any pictures. It was a Tuesday, and he said that it was possible to ship the bird that Thursday, he would check availability. He sent me a request for information Wednesday morning to authorize the $25 deposit, which I sent him back right away, by mid Wednesday. I was very excited about getting a new bird soon. Thursday morning I was hoping to hear that the bird had shipped, but I had not heard anything new. I left a voice mail on his phone... no answer.... I sent him an e-mail.... no response.... I waited until 2:00 pm before I started to get upset. I was concerned that he was not professional, and now he had my credit card information and was not responding to my inquiries and had not shipped the bird or had the PROFESSIONAL COURTESY to let me know he was not going to make the Thursday ship date. I continued to call and e-mail him into the night, but to no avail. Mid morning on Friday I called his number and he answered the phone. He gave me a 20 minute lecture on why he did not keep me up to date with what was going on. He said "My birds are the most important thing to me, not the customer". I was busy with my birds. Then he came up with a "story" saying that BOTH his telephone and internet were down for a day... hmmm.... at this point I was not sure what to think. I asked him why he did not ship my bird on Thursday as agreed. He said that he had not even checked with the airlines for availability yet. He said that he would ask me to pay by PayPal now, but that they have banned him. Then he went into a LONG dialog about that dispute with a friend and a series of PayPal payments gone wrong.... At this point I figured I'm dealing with a partially mental person, and told him I no longer wanted to do business with him. If you are considering working with Matt, it is at great risk in my opinion. :upset read more

i am also very surprised and appalled by what i have just read by others... i have purchased 2 birds from parrotlet birds and not only are they very sweet and loving but he even shipped across the united states to me... the birds arrived in wonderful crates full of mullet and food and fruits and veggies and water !! and i had no problems at all with matt the owner or the birds.. a matter of fact the owner matt made everything as smooth as possible for my birds and for me. they were healthy and happy when they arrived they are extremely loving and friendly i have no idea why someone would make up such nonsense it just seems crazy to me if your looking to add a sweet loving parrotlet to your family i highly encourage parrotlet birds matt is very knowledgeable and very willing to answer all questions and he puts his birds first always and he was awesome as were his birds and i cannot wait to do business with him again !! read more