The bottom line: Foothill Feed came through for my bunnies when Red Barn left me holding bags of,…read moreliterally, 'rotten' hay and did NOTHING to try to help ensure the bunnies had food. PLEASE READ MY RED BARD REVIEW - IT'S CHILLING...
I was told by a Red Barn employee no hay would be delivered until Tuesday, 12-22-20, without exception, though I begged and begged and begged. Are those the words of someone who feels 'more special' than anyone else? Desperate to have edible hay delivered for the bunnies to eat as quickly as possible, I found a resource. Six days with no hay can be very damaging to a bunny's GI. Very stressful, I was able to obtain a temporary fix - a long story no one would find helpful or interesting.
Exasperated, I called Foothill Feed and spoke with a man, Mr. Gus. I told him my issue, ad nauseum, because he truly needed to understand my bleak situation. He understood, and Mr. Gus offered a wonderful solution even though delivery was not available until Monday, 12-21-20. Guess what? After a brief call early that day, Mr. Gus took my demographics, expressed delivery would be sometime that day, and he would call me to confirm. He didn't...BUT Mr. Gus did one better; I received a lot of fresh, fragrant, edible hay early afternoon! I was near tears, the customer service was so amazing. Mr. Gus hadn't taken my credit card information during our call earlier, trusting I would make good. He wanted to make sure his hay was up to my and, more importantly, my children's standards. Not many, if any, retailers, would offer such service!
When I called to provide credit card information, I told Mr. Gus how pleased my children were with the hay and how they gobbled it as soon as I presented it to them. Foothill Feed now has a long-term customer. I do not feel self-entitled in any way as told to me by Red Barn but circumstances WERE/ARE. This is the major point ignored by Red Barn.
Please do yourself a favor...the next time you need something for your furry loved one, call Foothill Feed, and ask for Mr. Gus or Mr. Eli. You will be treated with the respect a retailer should provide but will feel the level of care for your needs without drama. Foothill Feed is AMAZING! THANK YOU FOR YOUR CARE, MR. GUS!!!