A few hours ago, I was towed for the following reason per the invoice provided to me---failure to have payment in parking machine at the time vehicle was towed. This is not correct. I have proof I paid via the appropriate mobile app (ParkMobile) for a parking spot. My license plate number needed to be updated in the mobile app due to the DMV unexpectedly providing me with a new license plate last month. However, I do have my car's description listed on my account in the app I used to pay for parking. In my opinion, if a tag or vehicle description can be found for a car that has paid for a spot in the lot in question, the vehicle should not be towed before some type of verification process. The parking mobile app has my email address. An email could have been sent to me to confirm my license plate, VIN, car description, confirmation number of payment, etc. This company is able to receive the license plate information from the mobile app, but they cannot see the vehicle description I provided? Additionally, there are not any signs up in the parking lot I used to remind people to check their license plate for accuracy. Other lots I have used have people take a picture of their license plate. The way this company deals with people for small errors is not customer friendly. Tonight, many of the people towed from the lot I used where attending a fundraising dinner to support great causes in the community. In my opinion, what happened to me and other attendees was not right and I wanted to share my experience to warn others. read more

Parking Enforcement Systems - Nothing on the sign about the license plate. - Parking Near Me - Birmingham, Alabama

My car was towed and it caused a check engine light to come on and my power steering is now not working. I informed the worker at the lot and he did not respond and would not help me. It was a tricky drive home. read more

Would give a negative rating if I could. After being parked for 8 minutes, my car was towed without my knowledge. Since my car was parked for so short of a time, I wouldn't be surprised if the company was watching me & waiting for me to leave my car so they could tow it. Notice is not apparent, & I initially thought my car was stolen. Once I figured out who took my car, the staff was rude & unhelpful. For a 1 mile tow & 8 minute park, I had to pay a $160 fee. This business manages lot near EastWest, Neon Moon, Tin Roof, & Mellow Mushroom downtown. Downtown Birmingham is a vibrant community, but the predatory practices of this business has deterred me from spending much time downtown. read more

Parking Enforcement Systems - Tow Truck Driver - Parking Near Me - Birmingham, Alabama

This company is predatory and looking to make a quick buck. My car was towed tonight after my parking expired. They towed my car after 15 minutes. I'm not arguing about the expiration. It's the fact that the tow company wasn't looking for people who didn't pay. They were looking for people whose parking had expired. So, if I wouldn't have paid initially, I would have been fine. Plus, the $160 fee is excessive. I'd much rather park on the streets and walk a few blocks than pay for parking in Birmingham from this day forward. read more

I've paid for parking with parkmobile many times. I had my default license place set when I paid. I recently got a new license plate and paid with my previous one because it was marked as "default" within the app. I showed the guy at the front and he saw this to be true... yet, there was "nothing they could do." They patronize you and then they slap you with a $160 "fee" for driving your car 5 minutes down the road and don't even accept all forms of credit cards for some odd reason. You are sent to voicemail as soon as you call their management line as well and are told to leave a message. These unethical practices should not be tolerated by the people of Birmingham. They practice predatory towing and not to mention have a wrongful death lawsuit against them after towing someone's car and him coming to get it and supposedly "agitating" a worker of the company. Murdering someone is an Interesting way to deal with people who come and get their vehicles. read more

I'm sitting at my attorneys office as I type this. Im from Florida and had no idea I could just scan and pay, it was flooding so I walked up the sidewalk to see how to pay. several other people came and parked and didnt pay to park by the time I walked back out they had towed my truck. now not one Alabama tag was towed but because I was Florida I was towed. they discriminated against my truck because it was an out of state tag. I sat and watched at least 8 other cars pull up and not pay and not get towed. read more

By far the worst tow company I have ever had to deal with. We here 4th in line at the parking location on Saturday night. The machine rejected ever single persons card. When we got back to our vehicle it had been towed. The owner of the Florentine was extremely nice and took us to the tow lot. Upon our arrival the tow company did not care that the machine would not take the money. They were as rude as they possibly could be and said "oh well. Too bad for you. We have your vehicle and if you want it back it's $166." This company should be banned from Birmingham. If I could give them negative stars you bet I would. I'm just glad our company does not use them for tow services. read more

This afternoon I walked out to my assigned parking lot and my vehicle was missing. Park.com has no information about towing companies and their info is the only posted. Our company person who handles our parking had no info. I had to call the Bhm Police Department for information. They gave me the number to PES who had to look for the vehicle. I walk four blocks and the vehicle is unlocked and no placard everything in vehicle is tossed everywhere. After I pay the $164 tow walk back over to the vehicle really search find the placard deeply tucked into the folded sun shade. Believe they broke into my suv hid the placard and towed. Refused to refund even though i told the tow truck driver remember me you blocked me in last Thursday at 11:30 am when you returned the black BMW sedan he smiled. They tow vehicles they know have legitimate placards. They broke into my vehicle. Figured out they are not with the city. This company needs to lose their license and they tell you with the city. Liars and predators. I am one mad redhead! read more

This is becoming a problem! I have visited areas where Parking Enforcement Systems are taking lessons from A & E show "Parking Wars". Anytime I go somewhere where this company is in charge of a parking area, I take my Vehicle elsewhere, & have friends drop me at the venue of the place I'm going. The Business is run by modern day Idiots that treat people badly waiting for the time to expire, and as soon as it does, the vehicle is on their trucks. If I could give less than a star I WOULD! read more

Had my car towed on a Sunday afternoon. I was parked for about 3 minutes, and was told by others standing around the tow truck driver must have been waiting and watching from across the street. I made it to the tow lot before the tow truck, but still had to pay $160.00 to retrieve my car. The female parking attendent was very rude. She could not allow me to speak regarding the tow. I notice that only really nice cars had been towed "meaning they went looking for cars they knew people would want to pay for in order to get back" THIS WAS A SHACK DOWN!!!!!!!!!!!! read more

we were parked somewhere for 30 minutes. came back thinking the car was stolen. it was terrible weather with hail and lightning. one of the no parking tow sign was located 8 spots down and behind two poles. the other was at a different parking lot entrance (an entrance we clearly didn't use). Had to pay $160 to retrieve the car. While retrieving the car we watched two more cars get brought in within the span of 15 minutes. This is ridiculous and needs to be addressed by the city. read more

An employees car was parked outside of the workplace, it was towed by this company and when he went to clear things up with the company they verbally attacked him and began calling him the n-word. Even if they were gonna make him pay calling him the n-word was uncalled for and absolutely unacceptable! read more

Disgusting and rude people working for this company, they are taking advantage of people. Two men (one named Steven Thomas) attempted to tow our car and then in order to remove their equipment from our car bribed us to pay them less money then we would have to if it was taken to the towing place. we were charged $80 and have proof on cash app that we were bribed. Scammy employees not even doing their job fully if they had towed our car I wouldn't be leaving this review but we were bribed into not being towed which should be fireable on the employee who did it. Whoever was working with Steven Thomas was bribing us as well. read more

I was stranded downtown with a flat tire, and the driver stopped to help me. I didn't have any of the equipment needed to change the tire so he even ran and got everything needed and came back to help me when he didn't have to. Overall he spent about 45 mins to an hour out of his night and wouldn't accept any money from me for his assistance. Reading other reviews, I see that others don't seem to like them, but my take is, they're just guys doing their job. No one likes to have their car towed right? read more

Like the other poster, I wish they had a negative star. This place is disgusting and should be ashamed of them selves. They are taking advantage of students and beware, apartments of housing for students contract with them to "monitor the parking lot" my son just got back on the 3rd of January. He was back for a couple days. Moved his car due to break in happening a couple days, 10 Gladys later yes 10 Ibget a certified letter and a bill for $275 and storage being added daily. My son walks at the university. This guy was a jerk. I plan to make a claim against the better business bureau. read more

There is NOT a way to rate this company to be as LOW of SCUM as they are. We parked in the Lot on 21st and 2nd Ave N (Levy's Jewelry lot). I paid the fee on the machine, and thought I had done good. My son was home from college and we were trying to enjoy downtown, support it, and have a nice dinner. Well I did not read the fine print that said to put my receipt on the dash or I would be towed. So after a wonderful meal, we got treated to a towed car. After calling a cab, going to a local ATM, and then to the tow lot, they had my car less than 1 hour, and I paid and Additional $160.00. Needless to say I will be telling everyone I know and do business with how bad it is Downtown. Yes I did not read the Fine Print on my receipt, but as the cab was picking me up, there were 4 other drivers there in the same situation as me. What a let down from Birmingham. Additionally any company that would participate in these devious types of scams, hopefully they will get theirs in the end. This is a real shame that people that drive to downtown get taken advantage of. read more

The most disgusting business ever. I PAID THE PARKING FEE and our car was towed within 35 minutes on 2nd and 22nd downtown Birmingham. It cost $160 and my special needs baby didn't have its bag (in the car) and went to the hospital from heat exhaustion while waiting for the trash employee in a parking lot. This is ROBBERY AT ITS FINEST!!!!!!! read more

I want to press charges against them for stealing my car! I paid $10 for parking and they still towed me. I thought my car had been stolen. Receipt was clearly in view. It was dark and late and thank goodness I had a friend close by. How can this company get away with this. read more

towed my daughters car from her apartment complex @ 9:30 pm. have people who walk around looking for cars to tow. stated that her parking pass was not visible but when opening the car they had been in the car that was locked and turned it around according to my daughter. they are nothing but a bunch of scum from the earth who can't hold a real job. their practices should be outlawed. if you are looking for violators it should be done during daylight hours , not a night. plus if you on a complex property looking at cars with a flashlight it is trespassing and theft for taking a car. they pay rent and are entitled to park. but to do it at night is illegal. their business license should be revoked!!!!!! read more

I am not sure if it is this company or the city of Birmingham to blame. Birmingham wants people to come spend money in the city, but lets companies like this exist. My wife, son and I went to eat at our favorite burger place in the Lakeview District. I parked in a parking lot that I had parked in many times before. The parking lot is on 7th Avenue South, just across from the Tin Roof. When we finished eating and returned to our car it was missing. Luckily, the tow truck that towed our car returned to tow another vehicle and the driver let us know that it had been towed. He handed me a business card. I called the number and found out that our car was towed 3 blocks away and it would cost $165 to get our car back. I am not sure if the business where I parked hired this company to protect their lot, but all of the businesses were closed so I am not sure what the big deal is using it to park on a Saturday night. These kind of businesses give the city of Birmingham a bad name. I will be going this weekend to sit at this lot to warn other people to not park in this area. I hope losing a few nights of revenue will put this company out of business. read more

My boyfriend and I were visiting Birmingham from out of town and went to South Side to have lunch before checking into our hotel. We found a lot that charged $5 a day behind Jim and Nick's BBQ and decided to park there. I was a little wary about it because there was not a person collecting money or monitoring the lot, but we were hungry so we placed $5 in the spot where we parked and walked to a nearby restaurant. 45 minutes after parking, we came back to get our car and it was gone along with all of our bags. We assumed it had been stolen at first, but after calling 4 different numbers seen on signs or left on recordings, a woman told us that our car had been towed 10 minutes after parking because we had not paid. We asked if there were any cameras where we could verify that we had in fact paid and we were told no. We were also told that the tow truck driver makes a video before collecting the money but we were never shown this video. The woman drove to the lot and opened the lock box and our money was in the slot exactly where we had left it 45 minutes before. At this point the tow truck driver began to scream at the woman over the phone that we were lying and that he would not give us back our car unless we paid the $165 fee. We realized that this company did not properly monitor the lot or lock box and that it was our word against theirs. They had taken our car with all of our belongings and were essentially holding it hostage- so we reluctantly paid. We will be disputing the charges with the bank as we paid the money as required to park and our car was towed. read more