My wife picked up a prescription while I waited in our car...and her experience was excellent! She…read morehad a question about her medication and the pharmacist came out to talk to her even though I'm sure they were busy on a Holiday Weekend. Congress Street can be very "hectic", so getting this level of professional care is remarkable! Thank you CVS Austin!!

This CVS has everything a gal could need. I popped in for a few things I had forgotten and they had…read moreall in stock, thank goodness. I had no engagement with staff while in the store so can't comment on that bit. I took a Waymo so can't comment on parking either but I was a little confused at first by the different set up here. They have 2 stories! So if you're looking for something and don't see it on the first floor, head up the stairs and it'll probably be there. They do have an elevator, as well, if needed. By the registers, they have 3 Self Checkouts for easy self-serve shopping. One staff was monitoring the operations but it was a seamless experience for me. You just gotta keep in mind you are downtown so you may encounter unhomed people and all that comes with that.

Convenient to be inside Target. The hours can be funky and don't always follow the sign…read more Came for Claritin D and was able to get within 5 minutes as there as no line.

New at the pharmacy is so helpful. She calls me back about my prescriptions and has great attention…read moreto detail. She is very nice and cares about her patients. I enjoy picking up my prescriptions thanks to her and the amazing team here. All of the staff are great. It is always clean and organized. Thank you!

Wonderful experience at this store!! Appreciated the hospitality from Rey and Rudy. They were both…read morevery helpful and friendly. Happy to help us with anything we needed. The store was well lit, exceptionally clean and had everything we needed. I especially appreciate that they are open 24 hours a day, which is very convenient. They had cat food, bandages, many different kinds of candy and earrings and there was no line when we got up to the front register. Wide variety of drinks, both cold and on the regular counters. A lot of choices and great service. Who could ask for more?

pharmacist all have the worst attitude…read more often do not answer the phone rude when you speak to them

I've been really impressed with the level of customer service at this CVS, particularly in the…read morepharmacy. I had a problematic insurance situation, and both the pharmacist and the technicians really went out of their way to get the mess figured out. This was a situation that stretched over several days, and required the pharmacy to make multiple phone calls to the insurance call center, then ultimately get creative with how they filled the prescription so that it fit within the insurance company's requirement (they didn't do anything wrong, there was just a glitch in the system that prevented the prescription from being filled even after it was approved, and they managed to outsmart the system). Best of all, I didn't have to go to the pharmacy and deal with all of this in person. They answered my phone calls, worked it themselves, then called me back with updates and the ultimate resolution. When I went back for a flu shot several weeks later, the pharmacist remembered me. Oh, and I love that they text you when your prescription is ready for pick up. Great. I noticed that another review commented that no one greeted them as they came and went. Perhaps after seeing that review, the store manager corrected the problem, because now the person working the register by the door ALWAYS says hello. The first few times it happened, I was caught off guard because it so wasn't expected. I wasn't sure he was even talking to me, so I ignored him, but then it happened again and again. So, good on CVS for responding to this feedback. Like others, I don't normally review chains, but I thought this was an example of excellent customer service that should be noted.

This CVS IS HORRENDOUS!! There are zero reasons to patronize this location. No employees (all DIY…read moreregisters); Much of stock is in locked cabinets (try finding an employee to unlock one!); reduced Pharmacy hours; no baskets, carts, or using your own shopping bags! So ridiculous -- just close it down already if you have so much loss that you treat every customer like a thief!

This is the drugstore that I used to pick up my prescriptions. Never had any problems. I've only…read morehad to pick things up 3 times. I usually find everything I need and more when I go inside. There are plenty of employees walking around checking if you need help finding anything. The lady that works in the beauty department is very helpful and sweet.

The new system at the pharmacy is a Joke ! Whoever came up…read morewith this idea should be publicly humiliated and fired for being such a fucking idiot ! There was one person ahead of me this morning, and it still took 20 minutes to get my prescription ! After 30 years of going to Walgreens I think it's time to take my business down the street to CVS, so I don't have to go through this bullshit every time I need to pick up a prescription !!

WTF...WHAT THE FUN!!! What grocery store's run out of ice. Well, I'll tell you. Two major…read moregrocery store chains and a retailer grocery in downtown Austin had no ice. How is this even possible? Could it be because we were in downtown Austin? One of my friends speculated that it was because they had a University of Texas game yesterday and they needed ice for tailgate parties. Really!? Seriously?' There is no empirical evidence supporting this assertion. If that was case, why could they not know the schedule. Well, I ended up buying ice at a higher price from a gasoline station...don't remember the name. Am I raging about the difficulty of finding ice? Nope! In retrospect, it is rather humorous that so many places were out of ice simultaneously. If all of the ice went to fun pursuits, I'm good with the icecapades (case of the missing ice). Lesson learned: Buy ice in my neighborhood before heading downtown Austin.

Ok so apparently there are two pages for this location. This…read moreone which is from when the old store was still in existence and a new one someone created after the renovation. Apparently, not realizing this page already existed. Anyway, covering all my bases and doing a review here as well. Note: I've also suggested an edit for the duplicate businesses. Ok now that is out of the way. Review time: I really love this location so much. The store is huge with wide aisles making it easy to navigate compared to the smaller stores. Even if it's crazy busy on a Sunday afternoon you can still get to the items you need with ease. The store is still very clean and of course modern since the rebuild. Employees are friendly. The shelves are stocked fully 99.999% of the time. I live extremely close to the East 7th Street store (5 min away) and opt for this location time and time again.

Love that they provide the option to pickup. The earliest delivery wasn't until Wed so using the…read morechat function via their app was able to change for pickup today. And it was inside a 2 hour window! Easy!

There was a delay for needing "prior authorization" from my doctor (who do you think sent the…read moreprescription?). Then the soonest delivery window was three days away. Worst of all -- someone needs to be available to accept the prescription. I wish I'd just driven to my regular pharmacy to pick it up a week earlier than when I'll get it

So I try not to visit Walmart anymore but I definitely keep them on my pickup and delivery routes…read more Walmart is still a trip and full of the geeks and freaks.

I appreciate the spacious environment. My local Supercenter is tiny and cramped. There is plenty of…read moreparking and the staff is great. The store has been significantly understocked across the board most of the time. So many products are locked up behind glass unnecessarily. You have to wait quite a while to get someone to open the case because they are understaffed. That in no way reflects that professional attitude and helpfulness of the staff. They are always friendly here. It is just hard to find what we're looking for and get access to it in a timely manner.

UPDATE: A glasses exchange will happen after all. See the store's response to my initial post…read morebelow. I am awarding more stars-GS ORIGINAL POST: This customer erred by not keeping (maybe not even requesting) his receipt for half-price sunglasses ($25 cost) sold next to the pharmacy counter. A temple on the new glasses started going askew about 2 weeks later so I ventured back to Martin's, at my wife's suggestion, to seek a swap-out--the askewed glasses for an identical replacement pair. No go without the receipt, cashier said. When I pointed out that I obviously also had the glasses pouch from the purchase--perhaps a sign I'd bought the glasses there--the cashier didn't engage; he went silent, staring into his big screen. So, keep every receipt, you 21st-century pals, or else you'll walk away thinking CVS ain't so bad after all. Photo of skewed glasses below.

I tried to have a prescription for adderol filled. There is a shortage and I understand that…read more First of all, they don't allow you to refill a controlled drug unless you do a non controlled drug at the same time. They didn't consider me a customer because I last filled a prescription three months ago. I became the bottom priority. I had called earlier that day around 2 pm and was told that they had enough to fill the prescription. Two hours later I was called to say their supply ran out. That was hard to believe. The Pharm tech told me she understood and was on the same med and she couldn't get hers refilled. Again, hard to believe. I was a regular customer in the past and do my vaccines there. I explained that I'm going out of town and need to take care of my nephew who is in hospice. I won't go there again. It's like having to join a country club to get a prescription filled.

Arrived in Austin late at night and needed some supplies so we moseyed on down towards this CVS…read more It's situated super close to frat houses and a bunch of bars and you can tell. It looks like the place was hit hard as there were items everywhere, there were boxes littered throughout with items meant for restocking, and the energy just felt a little tense. That being said, I think it's not too bad of a location. Super close by where my Airbnb was and close by bus station and a major road in the city. It's long but not wide and so there aren't a ton of aisles but the aisles are longish. The beginning of one aisle might have chips but by the end of it you'll be with the makeup. Cashiers are up front and there aren't a lot of self checkout lanes. Some items were locked behind a glass door but for the most part, everything was accessible without the help of employees. I didn't find my first choice for a couple of items but found my backup choice. So I'll give it a 3 star. But don't expect it to be the cleanest or most tidy

1-star is being generous about the service I received at this CVS. I was in the 2nd floor with left…read morehand full of items to buy and right hand holding a cane. I walked to the elevator. Ruby was standing to my left, looked at me, then continued with looking at her cell phone. The least she could have done was press the down button of the elevator. Instead, I did it. She boarded the elevator with me. We both went to the first floor. She was the cashier and didn't know how coupons work. She asked a male co-worker for help, causing delay in checking out. I said forget the coupon (which the pharmacist in the 2nd floor gave me). After my purchase, I told Ruby about the elevator incident, that she was more engrossed in her cell phone than providing good service. I asked her who is the supervisor of this CVS. She said she is the supervisor. What a shock. A supervisor who gives Bad customer service and who didn't know how coupons work. Negative star rating!