1. Texas Home Medical

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Austin, TX

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Texas Home Medical

3.7 (7 reviews)

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5 years ago

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7 months ago

Kourtney was very caring and knowledgeable. Her instructions were very clear and easy to understand.

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Parkcrest Medical Supply - Dr Tempest and Hudson review a patients chart.

Parkcrest Medical Supply

3.4(20 reviews)
2.7 mi•Far West/Northwest Hills
•$$$$

I am thrilled with the service I have received from Parkcrest. Thrilled!…read more I've been a CPAP user for over a decade and I've never particularly liked dealing with medical supply companies. My usual experience is they really aren't listening to what you want, and are going to try to deliver what they can to get maximum insurance billing. I felt that with Parkcrest their first priority was responding to what I wanted. First off, the turnaround on the machine was insane. My doctor wrote the prescription Monday afternoon. I had my new machine Thursday. Every other time I've gotten a machine from a medical supply company it's taken weeks to get it. My appointment was with Jen. I was asking questions about pressure settings and remote access and other details, and she was 100% responsive to my concerns. (Don't worry if you're new to this. I bet she'd do a great job explaining how it all works.) The product I received (Resmed AirSense 10 Auto with AirFit N20 mask) is an excellent, premium product. It's ages advanced over the greater-than-5-year old Respironics I was using. They are dealing with all the insurance stuff, making that easy too. The one caution I have is that if you are paying out-of-pocket and are on a limited budget, you may find them pricey. I recommend Parkcrest if you are looking for top-notch product and top-notch service.

I've been using them for several years with little to no issue. I've been in need of new supplies…read morefor my CPAP and they will not answer their phone. I've called multi times and left messages to no avail. They're not worth the hassle.

Healthcare Supply Pros

Healthcare Supply Pros

1.8(57 reviews)
8.6 mi

Got the item I needed and fast. Wish there was a customer service phone number though.read more

BE AWARE BE AWARE! Do not trust the positive reviews on their site…read more I recently purchased the Vacu-Aide Suction Machine Model 7325P for $379.00 from Medical Supply Pros. The unit arrived fairly quickly, but did not include a Yankauer for nasal suction. I tried contacting the company to purchase a yankauer and after a delayed response I was told they had no yankauer's and that I would have to shop other companies to order such equipment. I later located a company who sold yankauer's at a very reasonable price. I received the yankauer's a couple days later and then attempted to use the Vacu-Aide Machine. It was difficult to use to the point feeling unsafe and came with very vague instructions. I tried the machine one time and immediately knew right away this machine was not going to work-too dangerous! I immediately requested a refund from the company and within a couple of days got the approval to send the unit back, but I would be responsible for the $28 dollar shipping. I followed their strict return guidelines on how to package and label the unit for returning the device. A couple weeks passed and I hadn't received a refund. I reached out to the company several times via email (unable to actually speak with a person). I then received the unit back on my porch and on the side of the box it indicated the refund had been denied because it was not returned in its original box. This of course was completely false. I personally packaged and returned the unit in its original box. The company now tells me there is nothing they can do and now I am stuck with a $379.00 dollar machine that I have zero use for. I would highly recommend not doing business with this company. They most certainly do not honor their return policy. On another note, they are not accredited through the Better Business Bureau, in fact he BBB sight indicates "Complaints often center around unresponsive customer service, difficulties securing refunds and unexpected shipping charges - "The business is not accredited by the BBB and holds an unaccredited rating with multiple consumer complaints regarding order discrepancies and return policies." This company also has additional negative reviews on various other website's mostly related to poor customer service and failure to honor their return policy. Doing business with this company is very risky to say the least. In addition, I sent a letter to their management team, but they refuse to respond. Healthcare Supply Pros, I am not going away. What you are doing to me as a consumer is simply not right and others need to know.

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Healthcare Supply Pros - Also check out their misspelled ad.  They left a p out of supply.  How many legitimate businesses can't spell their own name?  Ridiculous!

Also check out their misspelled ad. They left a p out of supply. How many legitimate businesses can't spell their own name? Ridiculous!

Healthcare Supply Pros - Home Healthcare Supplies & Medical Equipment

Home Healthcare Supplies & Medical Equipment

Healthcare Supply Pros - Pictured on website; Medline Remedy Clinical Barrier Cream Cloths MSC092548 which were ordered, yet MSC092503 were delivered.

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Pictured on website; Medline Remedy Clinical Barrier Cream Cloths MSC092548 which were ordered, yet MSC092503 were delivered.

Texas Home Medical - medicalsupplies - Updated October 2026

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