We have been super impressed by Venus! We have had to have a bunch of our Alma laser hand pieces…read morerepaired in the past year. Geoffrey is who I have delt with the most and he is wonderful! Super responsive to my emails and they repaired all of our equipment really fast! We will continue to use them for all of our repair needs and I will always recommend them to anyone I know! Y'all are the best!

They are a great Business to work for! Geoffrey is awesome and always answers our questions fast!read more

Kourtney was very caring and knowledgeable. Her instructions were very clear and easy to…read moreunderstand.

My doc refused to help me choose a mask and adjust it, referring me to TX Home Medical. There, Ms…read more Martinez quickly identified that my headgear didn't match my mask. She answered all my questions, and helped me get fit for a different style of mask. She spent so much time with me I felt a little guilty. However, she also advised me to put the spherical bacterial filter between the heated tube and the machine. As I discovered later on my own, this is wrong for a couple of reasons, and resulted in poor airflow which is likely why I didn't see results. First, the connector for the heated tube has an electronics connector that's supposed to insert into the slot on the machine, so if you put the filter on that connector, the machine can't communicate with the tube. Second, bacteria filters are incompatible with humidifiers, because it's hard to push wet, humid air through the filter, which results in poor airflow. Had I trusted her advice and stopped looking, this could have negatively affected my health.

Very helpful employees in store. Found everything I needed!! Convenient to me as well!read more

So tired of the constant snafus of wrong prescriptions being filled or filling ones not asked to be…read morefilled. Couple that with the abject rudeness of the ladies that work there and I'm done. They already ran off my husband and my BFF, now I too am transferring my business elsewhere.

I have been looking for a zero gravity, lift recliner with leather like upholstery and found just…read morewhat I wanted at Martin Mobility in Georgetown. Jeff Miller was very helpful, informative and a pleasure in helping me find exactly what I was looking for. Turnaround time for delivery was very convenient.

Absolutely love this business. My brother is disabled and we had gotten a power wheelchair from…read moreanother national company about 19 months ago. This other company has been atrocious when the chair needed repairs. This time they told me in mid-November 2024 that they couldn't even evaluate his power wheelchair until February 2025 and then said it would be 3-4 months "to get parts". This is unacceptable when someone is 100% dependent on his power wheelchair to live in his home. So I went to Home Medical Equipment by the Kerring Group and they referred me here. It is apparently part of their company. That was last Friday. On Monday my brother's power chair was evaluated by an engineer (I didn't know this was even an option!), he was given a loaner chair and his chair is being repaired now. In addition, the engineer was able to address issues by brother has had that has caused him pain and tell him that he's on the wrong cushion and has an incorrect armrest. The cushion he had my brother try was immediately more comfortable. Holy smokes, they were wonderful! I'm so grateful to Alex ( the engineer) and Josh!

As stated by others... Healthline is a racket and are crooks. They lied to me about the costs and I…read moredid not even receive the correct equipment. When I complained about not getting the right equipment they let me know I owed them an additional $250+ I refused to pay and after 4 calls was finally able to return the equipment. Now they are still calling to get payment for the equipment that I returned. Horrible business, it is everything wrong with our medical system.

What crooks! Some…read moreDME companies can be total scumbags. This is one of them. I started receiving TEXT messages from a "Tammy" after my primary referred me over here. What a complete circus act it's been. So they keep claiming to have sent me supplies via UPS. Here's the thing: I have a delivery notification account set up with UPS. Why does that matter? Well UPS sends me alerts when a package is en route, delivery updates, alert the day before, and day of delivery. So, I ALWAYS know when a package is coming my way with UPS. I didn't receive a notice of any delivery from this clown office. They repeatedly keep referencing a tracking number. They now tell me to file a claim with UPS. Well clowns, you know damn well the package recipient doesn't even do that. IT'S YOUR RESPONSIBILITY TO FILE ANY CLAIM ON THE PACKAGE YOU SEND. It's 100% the shipper you dolts. I can't even file a claim on my end and YOU KNOW THAT. It needs to be filed from the shipper's account. In addition, "Tammy" refused to respond to my inquiries and NOT ONE PERSON VERIFIED MY ACTUAL ADDRESS THEY USED even though I made several calls to the CPAP dept and billing in another country and asked them to verify it. Until Tammy was dipping out for her three day weekend at the end of the day, she passive aggressively confirms "my address" and spolier alert, it's wrong. Just as I suspected. Also, they told me several times to contact UPS myself. Joke's on me again. They freaking know you can't even talk to a person over there. I knew that, but I still called anyway to check that stupid box and jump through another hoop. Then the cherry on top, they send me a text on a SATURDAY MORNING, telling me I have an invoice due for the supplies I never received. I never even opted into texts, so this is totally illegal. I have wasted hours of my life trying to fix this. They can go to hell if they think they can scam my insurance policy and BILL ME MORE MONEY ON TOP OF THAT, for supplies they SENT TO THE WRONG ADDRESS. As if all of that isn't enough, they bill under a company Aero something or other and are "Healthline" which I assume is NOT CONTRACTED with my insurance company. Who knows. But, they are a 100% scam, I am sure of that. Next week I am filing an official complaint with my insurance company against these con artists for all of the described ridiculous events. What do you think TAMMY? P.S. I also have legal services through my employer and I'll be talking to them too next week about your little stunt. See my screenshots of some of the evidence of this shit sandwich I've been served. I'm actually really glad that tool, Tammy decided to only text me. Thanks for the evidence, sister! At least you helped me with that.

Situation resolved after contacting manager. Had what was ordered 1 hour later. Thanks. Now to…read moresee if bills arrive on time with Coding included.

An absolute joke. I had a sleep study performed by Texas Sleep Medicine. Was told I qualified for a…read morecpap and they sent the info to A&P. A&P sat on the order for a month. I reached out and they said they were waiting on a doc from Texas Sleep Medicine. A&P should have reached out to the sleep study ppl, but didn't bother. So again, I wait. Finally I called A&P, the claim was denied. But it turns out A&P submitted THE WRONG SLEEP STUDY!! I was told they'd resubmit the correct one. That was two months ago. So I just called and talked to a guy at A&P. You know when you need someone to help and they just enjoy giving you the runaround and you get the feeling they enjoy the little power trip they're on? That's what this guy did. What an absolute nightmare this has been. I am requesting my doctor discontinue using them and am also submitting a complaint to the Better Business Bureau. This effects my health and this guy wants to play sad little power games. An absolute disgrace.

I felt ecstatic to learn that a medical supply office was opening up near me to assist with C Pap…read moresupplies and to send data to my sleep specialist. Allmed was very happy to sell me a new machine and told me to come in with the data card any time for analysis. Well when I returned I was told that they do not handle the data read outs. I would need to send the card to San Antonio! Big disappointment. ..I feel like they really misrepresented their support...Today I tried to stop in and there was an Office Closed sign on the door! This was at 3 o'clock on a normal work day. I cannot recommend this business...

I do not enjoy having sleep apnea. But I do enjoy being able to shop for the supplies I need and…read morebeing greeted and appreciated with great customer service. I have dealt with this company for a couple years now and they have always been top notch.

FANTASTIC! A technician came to me at 10:30 at night because our oxygen tank ran out. It was an…read moreemergency Matt who works there was wonderful. I give him 25 stars !

There are not enough words to describe how disappointing and frustrating it is for me and my…read moreelderly parent to deal with this company. IF you ever get a live person on the phone, the answers are never consistent among different employees. Delivery is limited each month but you have the option of coming to the office to pick up oxygen (which is a plus). I met a fellow customer that had driven further than I did to pick up oxygen. We were both frustrated by the time someone opened the loading dock door. Signage on the office is confusing, loading dock doorbells are broken. and when you knock (as the sign says) no one answers. Another sign says doorbell broken, please come to the front. Employees say they aren't closed for lunch even though the front door and voice mail says so. I waited in my car until after lunch to go into the office. Rotech Corporate- please do some customer service training, pay your employees more, or hire more employees. You might wish to consider upgrading your patient portal to allow online orders and pick up requests to eliminate the need to have a person answer the phone. When people depend on oxygen or other health related equipment and supplies, both the patient and their caregivers need confident accurate answers and stellar service. Their lives are already stressful enough.

I entered with a problem with my CPAP. The staff spent hours with me to solve the problem--which…read morethey did. Nice and professional people. A special thank you to Franklin.

Abandoned Me Did not provide emergency hand crank when they…read moredelivered Invacare bed, but according to the manufacturer it was supposed to be included. AAA then abandoned me when the electric controller failed and I became stuck in the bed.