Mary helped me pick out an appropriate wheelchair for my 12 year old grandson who had quite an…read moreaccident and was in the hospital. She picked the perfect wheelchair given my financial constraints and the actual physical aspects of the wheel chair needed given his hip dislocation. She had so much patience teaching me how to pack it for traveling too! The physical therapist said it was perfect.

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!

I had an excellent transaction with this company. My order for a burn dressing arrived as…read morepromised. Only because I ended up receiving a surplus of such dressings from various sources, I needed to return much of the product and asked for a refund. Their excellent customer service staff kept me informed with each step of the process. It was, in fact, a detailed return process, but I respected their need to ensure that the product was in a returnable condition. Their responses to my memos were timely, detailed, and personal -- not a form letter. And they refunded a major portion of my original purchase. i would use their services again.

BE AWARE BE AWARE! Do not trust the positive reviews on their site…read more I recently purchased the Vacu-Aide Suction Machine Model 7325P for $379.00 from Medical Supply Pros. The unit arrived fairly quickly, but did not include a Yankauer for nasal suction. I tried contacting the company to purchase a yankauer and after a delayed response I was told they had no yankauer's and that I would have to shop other companies to order such equipment. I later located a company who sold yankauer's at a very reasonable price. I received the yankauer's a couple days later and then attempted to use the Vacu-Aide Machine. It was difficult to use to the point feeling unsafe and came with very vague instructions. I tried the machine one time and immediately knew right away this machine was not going to work-too dangerous! I immediately requested a refund from the company and within a couple of days got the approval to send the unit back, but I would be responsible for the $28 dollar shipping. I followed their strict return guidelines on how to package and label the unit for returning the device. A couple weeks passed and I hadn't received a refund. I reached out to the company several times via email (unable to actually speak with a person). I then received the unit back on my porch and on the side of the box it indicated the refund had been denied because it was not returned in its original box. This of course was completely false. I personally packaged and returned the unit in its original box. The company now tells me there is nothing they can do and now I am stuck with a $379.00 dollar machine that I have zero use for. I would highly recommend not doing business with this company. They most certainly do not honor their return policy. On another note, they are not accredited through the Better Business Bureau, in fact he BBB sight indicates "Complaints often center around unresponsive customer service, difficulties securing refunds and unexpected shipping charges - "The business is not accredited by the BBB and holds an unaccredited rating with multiple consumer complaints regarding order discrepancies and return policies." This company also has additional negative reviews on various other website's mostly related to poor customer service and failure to honor their return policy. Doing business with this company is very risky to say the least. In addition, I sent a letter to their management team, but they refuse to respond. Healthcare Supply Pros, I am not going away. What you are doing to me as a consumer is simply not right and others need to know.

Wow! I had a great experience with Erring Medical Equipment. I took my 87 year-old mother to the…read morestore for help with her walker. They were able to get us set up with what we needed in the right size. I would definitely recommend this group. Josh helped us. He was great. I think it was even his first day.

Super nice and very knowledgeable. Great to have a local place with medical supplies.read more

I needed to rent a portable oxygen generator for my wife on 3 different occasions for travel and…read moreOxygen Parts was the only place in town that had units available to rent. Great Service...Thanks

I have to say that I didn't use their services but i still wanted to come on here and give them a 5…read morestart rating. MY father was traveling into town and didn't have his oxygen concentrator, and they were so willing to set us up if we needed it, that they would come and deliver to us after hours or even on the weekend when they weren't open. If the need arises in the future, i will definitely being using them

2022-04 The location on Burnet Road was clean and bright. The reception staff were civil and…read morepolite but grim. Training session was led by a cheerful person and all questions were carefully answered. I'll update later for billing and resupply perspectives

First they send my CPAP mask erroneously, but charge the insurance anyway, but didn't send me the…read morecorrect one. After waiting SINCE JULY I received my supplies today with NO hose and NO canister.... If you want to die fast, yes go with this irresponsible company!!!

I was at the end of my supplies for my Minimed 780g insulin pump and placed an order which would…read morehave arrived when the last of my supplies ran out. Instead of processing my order, they "future" dated it to process a month out. Do not order the minimed 780g pump or supplies, go with Tandem or Omnipod as Medtronic doesn't deliver.

Medtronic has no respect for customer privacy, nor preserving customer legal rights. I have been…read morefighting with them for over 3 months to obtain USPS-mailed copies of detailed statements, showing insurance processing and final amount due. They refused to make any changes to USPS communications until I accepted their oral statement that I agree to Medtronic contacting me via email, phone call or text messages. No, this is not an April Fools Day Joke. Regardless of how I stated that I wanted to preserve my legal rights through paying against mailed, final bills, they refused to make the change. I had to state I would agree to their request, adding I would ignore all emails, phone calls and text messages from them. Thanks to living in Texas, a one-party state, it was perfectly legal to record the call for my attorney's review as needed.

recieved cpm machine 4/16/25, it quit working on 4/18/25. I have been trying for 25 hours to get…read morethe on call service person but they wont answer the phone. the one in austin answered the phone but cant fix it he emailed the managers etc, but noon has returned my call. i have called the insurance company and told them not to pay because they wont service the machine. I am looking at suing these people. there is no reason not to answer the phone. the on call tech should be available. i have left message after message to no avail/ horrible company

They bill you upfront for Medicare covered items and then are extremely slow to submit billing to…read moreMedicare. Good luck getting your money refunded once Medicare pays.

If they don't have what you're looking for in store they will order and ship them to your home.read more

I visited your store on Thursday, January 12. It was recommended to me by my home health nurse and…read morealthough I live in Bastrop, the ride to Austin was pleasant enough and the visit to the store went very well. I was assisted by the very knowledgeable and helpful, Rachel. After being measured, she recommended % Jobst pantyhose. She worked with me taking pains to assist and teach me. Prior to posting this review, I read through many and I would certainly put my experience in the very positive column. To those who have said you were upwards to 25% higher than other establishments, I must disagree. My pantyhose were $90. The Amazon price was $80. I find the additional $10 was a small price for pay for Rachel to have spent a lot of time with me. She was patient and kind. Should I choose to buy a second pair I will not order from Amazon, but rather call to have you send them or revisit the store. You provide a valuable service. Additionally, you are a small local business. I like to support local and I feel you and others like you have a right to make a profit. The only suggestion I would make would be to have a few videos available on your website for those of us who need reinforcement on how to put such things on and take them off. Many thanks to you, your team and commitment to quality service.