Karen was so very warm and helpful. She made excellent…read moresuggestions when we asked for advice and patiently had my daughter try out different reclining chairs as she prepared for her upcoming surgical recovery. Delivery of items was made on time with several phone calls on the day of delivery updating me as to anticipated time of arrival. I very highly recommend this business and personally thank you Karen for being so very kind to us.

Always helpful and friendly. Spends the amount of time you need to determine exactly what product…read morewill work best for your situation.

Mary helped me pick out an appropriate wheelchair for my 12 year old grandson who had quite an…read moreaccident and was in the hospital. She picked the perfect wheelchair given my financial constraints and the actual physical aspects of the wheel chair needed given his hip dislocation. She had so much patience teaching me how to pack it for traveling too! The physical therapist said it was perfect.

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!

I guess they don't want my business because I have yet to receive a return call or an response by…read moree-mail acknowledging my inquiries by e-mail and by phone on Friday, Monday and today, Tuesday, 06/13/17. I was referred to this company by a disabled man I met on the bus; he was using an electric mobility scooter, which is something that I want and need. He explained how he went through Austin Wheelchair, so I called them and sent them an e-mail to the "Contact Us" e-mail address on their website. I asked what I needed to get the balling rolling so I can get an electric scooter through my insurance company due to my disability. When I didn't get a response, I called them from the doctor's office, and the receptionist told me that I needed a prescription from my doctor ordering either a mobility device or an assessment for one. As a result, I got the required note from my physician and sent it in to Austin Wheelchair as instructed. The receptionist also gave me the name and e-mail address of the gentleman who would deal with me. I then e-mailed the note to Austin Wheelchair to the gentleman per the receptionist's instructions and to the e-mail address mentioned in their website. Again, no response. After not receiving a response, I then called the company receptionist, Stacey, the next day to confirm that they had received my e-mails and attachments, and she confirmed that they did. She spoke to the person who either owns or manages the company, and he specifically forwarded my e-mails & dr's note to the gentleman who is supposed to handle my application and he would call me asap. It''s been two days and no attempt to contact me via any means. If they are too busy to be able to handle my business, then I don't want to deal with them; likewise, if they are too lazy to deal with me, then the future doesn't look bright if I use this company. Hopefully I'll have better luck with a different company. UPDATE: It's been 3 days and still no response of any kind. I contacted a different company with good reviews here in Yelp, and they began corresponding with me immediately, got my insurance company info (which is through my employer the City of Austin), asked for necessary information, and I'm going to go in an look at devices this week. This is how it should be done.

Since my accident, I have been having some tough issues. Mainly with neck and excruciating…read moreheadaches that leave me in tears. My Physical Therapist got a TENS unit approved to help with my pain management. I had to go here to pick it up. The lady that waited on me was over the top professional and just adorable. As I was sitting there signing my life away, I had a crazy allergy attack. She got up and got me a cup of water, and, this absolutely adorable darling in the back says "would you like one of my benadryls?" I said "it's not your last one is it?" She said, "no". I thanked her and told her that it is nice to know that there are still good people left in this crazy world. Some of the things they offer: Oxygen and respiratory equipment v Custom wheelchairs v Electric and manual wheelchairs v Beds and accessories v Low air loss mattresses v Enteral pumps and formulas v Bathroom safety equipment v Ambulatory aides v Breast pumps v Lift chairs

Andrew was very helpful in helping me quickly find a good mobility van for my wife. He even…read morepersonally went to San Antonio to pick it up for me. He took care of all of the paperwork and came in on his day off to deliver our van on a Saturday.

For a company whose customers have mobility challenges and possibly pain, they are horribly…read moreinsensitive to be closed when their site says they are open. We spent 2 hrs traveling to and from Buda for nothing. We will find another company to work with for an accessible vehicle.

While visiting from out of town, my elderly father fell and broke five ribs. After the ER and a few…read moredays of hospitalization, we went to Mobility Store & More for a walker, wheelchair and cane. We rented the wheelchair, returned the walker. From the get go, they were so helpful and friendly, making an extremely difficult situation so much easier to bear. They offered many other items as well, which was good to know in case of any future mishaps. Very happy with their service and quality of goods!

If you need a repair or an installation of mobility equipment I highly recommend this store…read more We got used stair lift and started to call around to get it installed. When we called the mobility store he said he was in the area and when he finish could he stop by and take a look at the stair lift. After stopping by I was impressed on he with his understanding of my stair lift. He he came across a more straight forward honest man to deal with, when he game me the price for instaltion gave a great and far price for the installation. All others ask twice to three times his amount. He came out and said he was little back up right know, but within a week he had it installed working. During the instaltion made sure it operated and made sure it was installed right. I wish there where more people like him who did business like he does.

Wow! I had a great experience with Erring Medical Equipment. I took my 87 year-old mother to the…read morestore for help with her walker. They were able to get us set up with what we needed in the right size. I would definitely recommend this group. Josh helped us. He was great. I think it was even his first day.

Everyone was friendly & helpful. Service was first rate! I needed a wheelchair for a family member…read morewho was being released from the hospital. They didn't have the size we needed in their rental inventory so they pulled a chair from the sales floor just to be sure I got what I needed right away. Chair was lightweight, good fit, excellent choice. Super friendly, minimum hassle, minimum paperwork. Will shop there again.

Scott and Richard came to my apartment today exactly on schedule, Scott accessed the damage to the…read morearm of my Zoomer mobility chair very professionally, and told me the part I would need to replace, They said they would be back tomorrow with the replacement part. I was very satisfied with their quick response to my call requesting a visit, their work while they were here, and their friendliness while they were here. I recommend Mobility City to anyone in the Austin area needing help with a mobility device, or needing to purchase a mobility device.

The team was very helpful in identifying high quality equipment that met my parents' needs. I was…read moreimpressed by the many options available in their store. Exceptional service.