Mary helped me pick out an appropriate wheelchair for my 12 year old grandson who had quite an…read moreaccident and was in the hospital. She picked the perfect wheelchair given my financial constraints and the actual physical aspects of the wheel chair needed given his hip dislocation. She had so much patience teaching me how to pack it for traveling too! The physical therapist said it was perfect.

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!

My brother got his power wheelchair from National Seating and Mobility. They were simply multiple…read morehorrible experiences, one after another, from the beginning. When his chair started malfunctioning and National Seating and Mobility said it would be 5 months before they could schedule time to even evaluate what the chair needed, I desperately looked for anyone else who could help. I found Martin Mobility. Within 2 days they had diagnosed the problem and within a week had fixed it. Since then, they have continued to maintain his power chair, always bringing him another power chair to use for the interim. They are courteous, knowledgeable and such a pleasure to work with. I cannot recommend them enough.

The person who was there was very helpful and knowledgeable about the options. We were thinking…read moreabout getting a particular brand/model but after his explanation, we ended getting something else. The advantage of having a local store over rode the previous recommendation.

I broke my foot a few months ago and these scooters made life easier! The people here are nice and…read morethe service was quick and efficient. I got my scooter the next day once I made a reservation.

I broke my right foot a few weeks back, rendering me mostly incapacitated. The all-terrain scooter…read moreI got from Austin Knee Scooter was invaluable! Besides freeing up my hands (from crutches) and allowing me to do things around the kitchen, it allowed me to go from school halls to gravel parking lots. Easy to navigate & able to go over most surfaces. It was a life saver & Jared & co were professional and efficient. Highly recommended!

Recently, I purchased a third Handicap Ramp Van from United Access. This should be an indication…read morethat they treat their customers right. I just purchased the top of the line Sienna Platinum. This Sienna is by far one of the nicest vehicle I have ever owned. Isabel, the general manager has handled the last 2 sales. Steve one of the maintenance guys, is great, and always seems to have a unique fix for strange issues that come up. I haven't always been happy with the service especially when I tried to get a ramp check about 14 monthis ago. To be fair, Covid19 was still an issue, and they had just hired a new service manager, ( he is gone now). Initially, years ago, I was not to happy to learn that I had to pay an iventory tax, but that is a company policy not the dealers problem, and I learned to live with it. Isabel and her people have always responded to meet my needs. They have kept my vehicles in good shape, and they take my old vehicle back on trade in. I am fortunate as a veteran the VA pays for the cost of the conversion, while I only pay the cost of the new vehicle. This vehicle allows me to go places, that I could not otherwise go. Its better than carrying a wheelchair on the back of a truck or car. The ramp van restored my freedom to do what I want to do with out depending on someone else. (To be sure in 2020, I purchased a vehicle from Mobility Works, that dealer was hard to work with, their personal would say things that were not fact. They just did not know how to treat people.) My inital vehicle and the last two have come from United Access. If I ever need another van I will return to United Access. Thanks to the people of United Access for everything they do for me and other veterans.

Y'all need to grow a heart, do your jobs, and treat your disabled customers like human beings. When…read moreyou say you've ordered the parts disabled people are depending on, actually order them. When you say the vehicle will be ready in the morning, and my husband waits in your lobby 6 hrs till 7 pm on a Friday night, make things right. I am disgusted with the treatment my husband received.

I guess they don't want my business because I have yet to receive a return call or an response by…read moree-mail acknowledging my inquiries by e-mail and by phone on Friday, Monday and today, Tuesday, 06/13/17. I was referred to this company by a disabled man I met on the bus; he was using an electric mobility scooter, which is something that I want and need. He explained how he went through Austin Wheelchair, so I called them and sent them an e-mail to the "Contact Us" e-mail address on their website. I asked what I needed to get the balling rolling so I can get an electric scooter through my insurance company due to my disability. When I didn't get a response, I called them from the doctor's office, and the receptionist told me that I needed a prescription from my doctor ordering either a mobility device or an assessment for one. As a result, I got the required note from my physician and sent it in to Austin Wheelchair as instructed. The receptionist also gave me the name and e-mail address of the gentleman who would deal with me. I then e-mailed the note to Austin Wheelchair to the gentleman per the receptionist's instructions and to the e-mail address mentioned in their website. Again, no response. After not receiving a response, I then called the company receptionist, Stacey, the next day to confirm that they had received my e-mails and attachments, and she confirmed that they did. She spoke to the person who either owns or manages the company, and he specifically forwarded my e-mails & dr's note to the gentleman who is supposed to handle my application and he would call me asap. It''s been two days and no attempt to contact me via any means. If they are too busy to be able to handle my business, then I don't want to deal with them; likewise, if they are too lazy to deal with me, then the future doesn't look bright if I use this company. Hopefully I'll have better luck with a different company. UPDATE: It's been 3 days and still no response of any kind. I contacted a different company with good reviews here in Yelp, and they began corresponding with me immediately, got my insurance company info (which is through my employer the City of Austin), asked for necessary information, and I'm going to go in an look at devices this week. This is how it should be done.

Since my accident, I have been having some tough issues. Mainly with neck and excruciating…read moreheadaches that leave me in tears. My Physical Therapist got a TENS unit approved to help with my pain management. I had to go here to pick it up. The lady that waited on me was over the top professional and just adorable. As I was sitting there signing my life away, I had a crazy allergy attack. She got up and got me a cup of water, and, this absolutely adorable darling in the back says "would you like one of my benadryls?" I said "it's not your last one is it?" She said, "no". I thanked her and told her that it is nice to know that there are still good people left in this crazy world. Some of the things they offer: Oxygen and respiratory equipment v Custom wheelchairs v Electric and manual wheelchairs v Beds and accessories v Low air loss mattresses v Enteral pumps and formulas v Bathroom safety equipment v Ambulatory aides v Breast pumps v Lift chairs

Very informative on items and service on repairs were efficient …read more I paid about 100$ more for my rollator that I love . Then a friend checked for pricing and found it to be cheaper on Amazon ! Still the service and comparison shopping , and any adjustments is what I would not have had through Amazon , so I am still happy with my purchase !

They listened to my needs and gave me just what I wanted. They made helpful suggestions. They had…read moretransport wheelchairs pre- assembled. The other products he assembled right there. These men were so courteous and knew their products. I totally enjoyed the experience.

We had a great experience with a young new employee! Emmi…read morefound the answers to our questions, helped us research choices and prices and got the job done! Great to have friendly helpful service.

Terrible experience with these folks, bought a LEER camper shell,automatic steps and a spray in bed…read moreliner. Had to go back 5 times to get the steps fixed and they couldn't fix them. also found a blemish on my $4,000.00 camper shell and was called a liar and that I did it. finally took it to their store in Leander to fix the steps, when I asked about the camper they just looked at me. Do not go to these folks they are not good people.

I felt very much at ease having my vehicle repaired here. The staff were very friendly and promptly…read morenotified me about the progress in repairs. They even offered me a ride to the car rental facility after dropping off my car because Enterprise was taking forever to pick me up.

I will say Gerber Collision, I mean everyone from the front (Jessica ) checking you in, to the back…read more( Corry) who fixed my Ford Mustang. Even the staff I talked to while I waited were so incredible!!! The customer service was out of this world and my car drives like a Formula 1. Better than when I bought it. It is so hard to find an honest mechanic these days! Corry found things that the insurance adjuster didn't find. He could have just fixed what he was told. He explained everything clearly and concisely. He was also able to answer some insurance questions I had bc he was also in the insurance industry for a while and warns others about the different ways insurance companies scam you and the best way to avoid that. Gerber Collision also kept me updated on my car's progress throughout the process. This had to be the easiest, low-stress a person could have getting their car taken care of after an accident! Jessica literally handles everything!!! She communicates with your insurance company while you are able to get on with what you need to take care of in life. Their prices are good and you can rest easy your car is in good hands. No surprises when you go to check out! I would give them 20 stars out of 10.