Scott and Richard came to my apartment today exactly on schedule, Scott accessed the damage to the arm of my Zoomer mobility chair very professionally, and told me the part I would need to replace, They said they would be back tomorrow with the replacement part. I was very satisfied with their quick response to my call requesting a visit, their work while they were here, and their friendliness while they were here. I recommend Mobility City to anyone in the Austin area needing help with a mobility device, or needing to purchase a mobility device. read more

The team was very helpful in identifying high quality equipment that met my parents' needs. I was impressed by the many options available in their store. Exceptional service. read more

The staff at Mobility City (MC) are great to work with. No pressure just a lot of helpful information. My Father in Law has reached a time in his life where he's considering a "scooter". Getting harder for him to be on his feet for any length of time. My main concern is his ability to control it and maneuvering inside and outside the home. The guys at MC showed us "zero turn radius" powered chairs and some four wheel chairs with a pretty tight turning ability. The unit needed to be light enough for my wife to be able to toss in the back of our SUV. Yet sturdy enough to handle a 5'10 frame. MC has a nice selection of all types of assistance equipment and also the ability to rent if you want to "try before you buy". Purchase, rent or repair, your options are here at Mobility City. So give the guys a visit if you're in the need for power mobility equipment. read more

My family's elderly loved one was unexpectedly hospitalized and we needed a hospital bed for home use before our loved one could be discharged home. Everyone at Mobility City was so helpful, especially Ginger. They helped us get a rental hospital bed delivered to our house less than 24 hours later! Their prices are affordable and rental plans are flexible to meet your needs (ex. can do month to month renting). I'm so grateful we found Mobility City, and that they were able to help us with so little advance notice! My loved one was discharged home and the bed is so convenient and easy to use. It gives us all peace of mind. Mobility City offers a wide variety of services: equipment repair (walkers, wheelchairs, scooters, lift chairs, etc), they rent out equipment and will deliver to you, and they sell equipment too. If you need any of the above, I highly recommend Mobility City. read more

I live in Round Rock and rented a power wheelchair for my upcoming achilles tendon repair surgery recovery and Mobility City was pleasure to work with throughout. Ginger and Stephanie made the initial Q&A and processing super easy and seamless and there was full transparency in costs and fees. The day of delivery was awesome, with excellent demos on all aspects of my equipment, which was in excellent condition and works well. Scotty and Richard were absolutely awesome in helping me get used to moving around on it, showing me all the necessary bells and whistles, while also being extra reassuring and helpful, making me much less anxious on how I'm going to get around the house after my procedure, give these guys a raise!! read more

I have been looking for a reasonably priced scooter since I'm having major knee surgery. I had several quotes for $300-$500 for a monthly rental (several were 3 wheel scooters.) I talked to Brandon who was extremely helpful and got me a rental the same day for $250 + $70 for delivery and pickup. (other companies wanted $70 for each for a total of $140 - WOW). This team worked very hard at 4pm to get me all setup and get it delivered the same day. EXCEPTIONAL Customer service!!!! Thank you all so much for helping me out - Christina C read more

I needed to get the batteries replaced in my Jazzy614 power chair Since Austin Wheelchair on Lamar in Austin closed due to the scam- dermic I spoke with Scott at mobility city, Cedar park TX and scheduled an appointment to come to my home. Friday March 15th 2024 Brandon from mobility city Cedar park TX arrived on time. very professional and friendly. it did not take very long for my power chair to be up and running again. I'm very happy with their service A great company to work with so very friendly . Richard Stevens Patnaude I Leander read more

I would give Mobility less than one star if that was an option. I rented a temporary electric wheelchair for my mom when her's broke and required service. The electric wheelchair did not work for my mom, so I returned it a week early. Mobility REFUSES to return half the rental money. So they get a full 2 week rental payment from me and they can rent the chair again. This is just not right. On top of that, the rental was in terrible shape and should have never been rented. Second issue is lack of communication around repairs, timing of repairs and just not returning phone calls. Left my mom's electric wheelchair with Mobility for over 4 weeks, without one call to us on status. My mom called multiple times and left messages without a single returned call. When we finally got the details about the fix, it was very expensive and they could not give us a timeframe for when the fix would be complete. We ordered the part from the manufacture and were given a 7-10 day window to receive the part. If we can get a delivery timeline from the manufacture, they why can't this place. This is really the only company in the Austin area this does repairs on electric mobility equipment and they are taking advantage of that. We will no longer be using is place and will never recommend them again. read more

We received excellent customer service when we first visited the store to purchase a new chair. We again received the same level of support when we took my wife's wheelchair back for an adjustment. read more

This place is wonderful. The owners Dale and Ginger are so knowledgeable about everything a person in need of medical equipment and being able to get around. If you buy equipment from this place you will always have help with it and that is not the case if you purchase from Amazon. read more

I came here to get new batteries for my Golden Companion. Everyone was super helpful over email, on the phone and in person. Very good prices, I will return when I need a new scooter. read more

My Mom's GO GO Elite Traveler Scooter was not working and needing help I called Mobility City in inquire about the symptoms this scooter was experiencing. The team could not have been more helpful! We the tech's help over the phone we figured out the issue and corrected it! Now I get to keep my "Golden Child" status with my Mom! Very Happy! Thank you, Mobility City! read more

My Mom's roller walker is 2 years old and needed a tune-up. Mobility City was able to do it in one day and lent her a rental unit while they did it. Everything's tight now, the brakes work and they fixed the squeaks. Super nice folks and they have a good selection of walkers, scooters, and lift chairs in store. We'll be back for the next tune up. Thanks Mobility City! read more