When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

Dr was dismissive, forgot to share test results and seemed to forget I had a fever. I took a Covid…read moreand flu test and heard no word if it came back positive or negative. Was referred to a GI doctor for my stomach issues only, even though I complained about a fever I've had for 3 days. I came in around 9pm so it seemed like they wanted to go home as fast as possible. Also no hand soap in the waiting room bathroom? Not even a soap dispenser in sight. Save the time and go to a different urgent care EDIT: Found out I had severe dehydration and a nasty virus that needed attention from the ER. Wish I would have received better care.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

Sujata Jere doesn't listen and said I'm depressed. Everything I mentioned she threw out the window…read moreand wanted me to fill out a questionnaire. I should've ripped it up and left with the nurse!! I don't recommend unless you are depressed, maybe she can help you..???

I need to have prescription renewed and left a message for a call back more than an hour and 20…read moreminutes ago. What kind of business other than in the medical field would get away with this kind of customer service?

Here's my latest update: I have been under the excellent care of this company for over 20 years…read moreand I think the services keep getting better. Laurelin Mullins has patiently-patiently-patiently coached me on weight loss, diabetes, septic infections, sleep apnea, and more. I am never rushed, and she carefully listens to all my lame excuses.......AND she actually--somehow--gets me to listen to her recommendations!!! .... I always leave the clinic encouraged, holding a detailed treatment plan that is so easy to follow that even my thick, male, Cro-Magnon brain can understand it ..... The staff are equally skilled and responsive: they remind me of lab visits via telephone, email and text. They even promptly answer crazy questions...... the clinic also has a portal that I can type issues directly to Laurelin and get a quick personal response. In summary, I feel lucky to be working with this highly professional clinic. This definitely feels like a concierge medical practice! ..... MY THANKS To this wonderful, dedicated team, Dave K.

Like a few other, I loved this practice when it was still Balcones Woods Family Medicine. When they…read morewere taken over my Seton, things went downhill. My daughter (15) and I both saw them for primary care. I left after I went in twice for a sinus infection and they refused me antibiotics, which I had not taken in more than a decade. I went to an ENT after that. He was SHOCKED that they didn't prescribe me meds. I ended up on them for much longer than I would have liked for a very common infection. Here was the kicker for me: My daughter liked their nurse practitioner Laurelin Mullins, so I continued taking her there. My daughter has ADHD, for which she was treated at Balcones Woods Family Medicine before it changed hands. On April 1, 2019, her high school sent a form over to confirm my kid's ADHD (so she could get accommodations), the practice did nothing for two weeks. I called and they found the form after much searching. Then NP Mullins refused to sign the form because she hasn't been treated for ADHD since they were taken over by Seton. She didn't attempt to help at all (for example, I have a neuropsych's report etc. that I would have provided to assist; they could have looked at old records, etc.). Regardless of the fact that she was treated at that clinic, they didn't sign the forms. This means my daughter is still waiting for her accommodations at school. The practice should not treat children who need accommodations this way. Even the high school was surprised and they do this all the time. They aren't nearly as caring with patients as they used to be. We won't be going back.

I received an infusion there a couple of weeks ago. The medical person was careful when inserting…read morethe IV, which is always GREATLY appreciated! Everyone was pleasant. They brought me warm blankets when I got cold from the infusion. Reasonably pleasant experience when it's SAVING MY BRAIN! JWB

I came for the first time today to find a new primary doctor and I was very pleased! The front desk…read morestaff were very friendly and parking was plentiful and the building was easy to find. I met with Dr Irina Dimitrova for my wellness visit and she was SUPER knowledgeable, calm & kind. I felt very safe and the appointment was super quick and easy. The lady Juliana who drew my blood I didn't even feel the needle go in it was SO impressive and I have extreme needle anxiety! I totally recommend this place it was clean and a nice calm vibe.

If there was a way to review ADC Round Rock facility and staff separately, I would give the lab…read moretech and reception a 20 out of five, and the physical facility a zero. Reception was friendly and helpful. The lab tech was friendly and extremely helpful. Now to the issue that I find unacceptable: the lab tech is crammed into a room the size of a modest walk in closet, and is by herself. If I had known what the setup was like, I would've avoided this clinic. I was looking for an alternative to BSW Round Rock clinic, but This is not it for me.

I have been here a few times. Customer service was nice but Sujata Jere, M.D. doesnt seem to really…read morewant to listen to you. OK i smoke but that is not what i was there for. But all she kept harping on is me quitting smoking. Hello ..Im an adult! We all have our vices. So round and round we go and she still isn't listening to why im actually there that day. Long story short, find someone else if you can. Or if you like not being listened to she is the one for you!

Today I had my labs drawn and I have to give a shoutout to Adelle. She was a one stick wonder and I…read morecan say enough good about her demeanor. She is everything everyone needs on a Monday morning. Her attention to detail all while showing respect and a positive attitude. Praying she keeps up the good work and showing that bright smile!

If I could give zero stars, I would. I was referred to Austin Diagnostic Clinic for a neurological…read moreexam, and it has been nothing short of a nightmare. My referral was faxed to them three months ago, and despite repeated calls and follow-ups, I have never received a single update, call back, or confirmation that my referral was even processed. This clinic clearly does not care about patients. The lack of communication, accountability, and basic professionalism is astounding. Healthcare should be about compassion and responsiveness--here, you'll only find indifference and incompetence. Save yourself the stress and look elsewhere. Austin Diagnostic Clinic has proven to me that they are disorganized, unresponsive, and ultimately dangerous in how little they care about the people who turn to them for help.

The actual surgical center, staff, intake process, etc., and care quality are absolutely excellent…read moreat this facility. I have never had staff treat me so well and so kindly from the time we entered the door to the outpatient surgical clinic until we left. This review's rating is solely about the billing practices at St David's. The only truly negative, and frankly completely unacceptable, part of my experience has been the St. David's billing department. It is atrocious. I would rate it 0/5 stars and strongly advise anyone to avoid St. David's unless they have absolutely no alternative solely for the billing experience and absolute nightmare that results after your procedure. This is despite the completely excellent surgical staff, nurses, etc., plus my amazing OB/GYN and his team. For the level of care and expertise of the staff, again, EXCELLENT. We were required to pay $900 upfront, yet we have since received at least three additional bills--each one different, each one increasing the total cost to almost double the original amount. The billing team also is very sketchy about requiring this $900 upfront - they claim they won't intake you AT ALL unless you pay for your surgery ahead of time. The bills don't even look like they're from the same organization: different paper, different formatting, and even different account numbers. When we call the surgical center to verify whether these bills are legitimate, the billing staff can't provide answers. They can't explain the charges, they hesitate to provide itemized statements, and they seem completely unaware of why multiple bills are being issued. It is infuriating and exhausting, especially for someone recovering from a fertility-related procedure. Our healthcare system is broken, and St. David's billing department exemplifies that failure. Considering my surgery went exactly as planned, there is absolutely no reason we should have received anything beyond the original bill. This process has been a nightmare, and no patient should have to deal with this.

My wife went here for a knee replacement and our experience including an overnight stay was great…read more Excellent service friendly and helpful staff throughout our visit. I would highly recommend going here. Nothing but great things happened here with great staff, super clean easy to park all was great

My PCP and other doctors that I see are between the clinics on Braker Lane and Montopolis. I have…read moreNEVER encountered a situation that couldn't be handled. I have care and doctors are both locations. My referrals have also being the best! I highly recommend any of the 28 clinics that are available.

I take my parents here and it's a great place if you're looking for good customer service and…read morefriendly nurses and doctors. Dr. Mooneyham is very professional and thorough with his assessments. The facility is nice, clean, and comfortable, also very calm and quiet. Some places can feel cold, uneasy, and can be a bit noisy.