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    Austin Diagnostic Clinic - North

    2.0 (223 reviews)
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    4 years ago

    Horrible. Just horrible. They want money so bad that they don't care about patients.

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    Review Highlights - Austin Diagnostic Clinic - North

    Paige Suffredini has been our kids' pediatrician

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    North Austin Surgery Center - Mission and background, plus hours of operation

    North Austin Surgery Center

    3.2(25 reviews)
    0.2 mi

    The actual surgical center, staff, intake process, etc., and care quality are absolutely excellent…read moreat this facility. I have never had staff treat me so well and so kindly from the time we entered the door to the outpatient surgical clinic until we left. This review's rating is solely about the billing practices at St David's. The only truly negative, and frankly completely unacceptable, part of my experience has been the St. David's billing department. It is atrocious. I would rate it 0/5 stars and strongly advise anyone to avoid St. David's unless they have absolutely no alternative solely for the billing experience and absolute nightmare that results after your procedure. This is despite the completely excellent surgical staff, nurses, etc., plus my amazing OB/GYN and his team. For the level of care and expertise of the staff, again, EXCELLENT. We were required to pay $900 upfront, yet we have since received at least three additional bills--each one different, each one increasing the total cost to almost double the original amount. The billing team also is very sketchy about requiring this $900 upfront - they claim they won't intake you AT ALL unless you pay for your surgery ahead of time. The bills don't even look like they're from the same organization: different paper, different formatting, and even different account numbers. When we call the surgical center to verify whether these bills are legitimate, the billing staff can't provide answers. They can't explain the charges, they hesitate to provide itemized statements, and they seem completely unaware of why multiple bills are being issued. It is infuriating and exhausting, especially for someone recovering from a fertility-related procedure. Our healthcare system is broken, and St. David's billing department exemplifies that failure. Considering my surgery went exactly as planned, there is absolutely no reason we should have received anything beyond the original bill. This process has been a nightmare, and no patient should have to deal with this.

    My wife went here for a knee replacement and our experience including an overnight stay was great…read more Excellent service friendly and helpful staff throughout our visit. I would highly recommend going here. Nothing but great things happened here with great staff, super clean easy to park all was great

    Photos
    North Austin Surgery Center - Patient portal for filling out paper work & handling bills.

    Patient portal for filling out paper work & handling bills.

    North Austin Surgery Center - Enter the building here

    Enter the building here

    North Austin Surgery Center - Turn left from the front entrance to this door at Suite 120

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    Turn left from the front entrance to this door at Suite 120

    Vital Sleep At North Austin Medical Center

    Vital Sleep At North Austin Medical Center

    2.3(10 reviews)
    0.0 mi

    What is the deal w/ these sleep centers, which causes them to provide horrible service? Vital…read moreSleep is the 3rd sleep center that I have been referred to by an affiliated doctor in 2019. Vital Sleep is now the 3rd to fail in terms of office management. Originally Dr. Wang (of Austin Heart) arranged for an at home study. Great. Not so great.. was having to agree to paying upwards of $3,000 for the return of the monitor in working order... "at the sole discretion & judgment of Vital Sleep." I refused to agree to this, as it's entirely too vague. (They tried to debate with me, saying... "Oh, we would never do that." My response... "This is a contract. It's quite clear you can if I sign this. If you won't ever do that, then don't ask for your customer/patient to sign it." So, I cancelled the at-home study, and requested to do an in-house study. That was in June. Since then (over 3 1/2 months), I've waited for Vital Sleep to schedule an in-house study. I never received any other calls from them. Even after discussing this with Dr. Wang's office twice, and after yet another order being sent, Vital Sleep still did not contact me to arrange for an in-house study. Fast forward to the week of Sept 22nd, and I learn from a recording from "Itamar Medical" (a company I've never heard of) that Vital Sleep apparently issued an order for another type of device to be sent to my home. I was out of town at the time, and the device sat on my front porch for nearly a week. This caused me to have to contact Itamar Medical directly and have them research why I was being sent another device, and who ordered it. Now, I have to take more of my personal time to ensure the device is properly returned... the very scenario I wished to avoid. Had anyone from Vital Sleep bothered to contact me, I would have informed them (again) that we're not doing an at-home study, and to not send the device. Meanwhile... I'm having increasingly bothersome, and potentially dangerous symptoms at night. It shouldn't take the better part of a year to have an in-house, professional sleep study performed. To Vital Sleep... take your customer's needs seriously. Sleep Apnea is potentially life-threatening. Get your administrative team in gear - and train your staff to work with customers/patients in a professional manner. To Dr. Wang's office... I'd recommend re-thinking your affiliation with Vital Sleep (as I've already mentioned on the phone 3 times).

    I had a study done here recently and it went pretty well. They called to set up the appointment the…read moreday after my doctor sent the orders over, and I was able to get in the next week. I received all the paperwork to fill out online ahead of time, and they called the day before and day of the study to make sure I was all squared away. The sleep tech was very sweet and made sure I knew what was going on the entire time. I got there around 8, and after getting settled in, filling out a few consent forms, and hooking up all the wires I was in bed trying to sleep by 10. The only reason not 5 stars is that the bed was pretty uncomfortable.

    Austin Diagnostic Clinic - North - medcenters - Updated May 2026

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