Upset this is the review because I frequent this diner, but it was a multitude of things that went wrong with today's visit.
Let me set the stage that the dining room WAS NOT BUSY and had ~4 servers taking care of it.
1. We walked in and were seated. We were almost immediately greeted by our server for our drink order. When he came back with our drinks, he asked if we were ready to order. We told him we needed a little bit of time. He must've stopped back 2 more times not even 3 minutes after we told him the first time we needed more time. Slightly annoying.
2. When we were giving him our order, we weren't even done giving our full order and he was already walking away from our table. This came to be a theme whenever he came to our table. I also noticed it when he was at other tables as well.
3. The person I was with ordered a side of broccoli. As you can see from the photo, it's literally a whole head of steamed broccoli on a coffee saucer, sitting in a little bit of water (that wasn't even fully drained), and the broccoli wasn't even cut off the main stem. Would that have been too hard? She did order "a side of broccoli." We didn't know it was LITERALLY a side of broccoli.
4. My order was a beef gyro. I got it with the side greek salad (which was an option), and the waffle fries (also an option). My order that I RECEIVED was beef Gyro, in pita, with nothing on it, some waffle fries thrown on a plate, and a Greek salad that was completely dry, no dressing. He didn't even come with dressing.
I looked at the Greek salad and said "this looks dry, is there no dressing on it?" He said "what kind of dressing would you like?" I said "well since it's a Greek salad, can you bring Greek salad dressing?" He said sure.
When he came back with the dressing, I inquired about the beef gyro. I said there's nothing in the pita except for the beef gyro. He said "well it's not wrapped" I said "what does that have to do with having tomato or onion or anything inside? He shrugged his shoulders and walked away.
Annoyed was an understatement.
It wasn't like I could chalk this up to him being extremely busy, and/or the kitchen might've screwed it up. The diner was dead, he didn't have a lot of other customers, and he was more concerned with sitting in the back booth being on his phone.
If I was not an existing customer, I would never return. Let's get back to quality service, even when it's not busy. read more