During a cross country move from Seattle to Denver, our Subaru Impreza started making weird noises…read more We were in Boise around 5:30p during the pandemic, so we were very worried no one would take a look at it that same day (were car shops essential businesses? We also weren't familiar with Idaho's governing on the matter). We managed to call a few places before they closed but most wouldn't see us that same day. We were recommended here. Matt and his team were unbelievably fantastic. They stayed late that day (on a Friday) to diagnose our issue. They would have tried to fix it that night but didn't have the necessary parts & needed to wait for Subaru to open up the next day. They were also extremely communicative, making sure we knew what the problem was and what they were doing to fix it. It was very clear they were the best Subaru expert mechanics in town. When all was done, it was also much more affordable than we expected. We still got to Denver on Saturday with no car problems!! All thanks to Boise Auto Arena. Cannot express how much we recommend the team. PS we got to play with 2 cute dogs while we waited :)

Matt was incredibly helpful in not only displaying and showing, but also advising me on how best to…read moresell my van. It was a seamless experience, allowing me to get a fair price for my vehicle. Highly recommend!

Had a wonderful experience purchasing our Subaru Forester from Larry H Miller Subaru of Boise. The…read moreentire team (Kent, Lynn, Tyler and Lee) were all very knowledgeable, friendly and professional). We highly recommend them and would buy a car from them again in a heartbeat.

Ken in Service was outstanding! I took my Crosstrek in for…read morea typical oil change and a check on the temperature variance for my A/C because it just didn't seem to be blowing a reasonable amount of cold air--even after being on MAX A/C for 15 mins. Ken let me know very quickly that I had a failing compressor. He then told me it would take a few hours to replace and without skipping a beat, offered me a free loaner to use since I had loads of errands to run that day. Within less than 3 hours, Ken contacted me and said the work was complete. I picked up my car and Ken handled all the paperwork quickly and professionally and I was back on the road in my own car with icy cold air--which was really appreciated since the temps have been in the 100's lately. Thank you, Ken for your courteous, professional and fast service. Stellar work by LHM Subaru!

This review was a follow up on a pending issue - like every other time, they were great!!read more

I was looking for a specific vehicle they happened to have. I read their reviews online and was…read moreimpressed, so i decided to fly from TX to ID to check out the vehicle my self it was only a couple of hundred. The vehicle was in great shape practically the way it was described on their website. they were very polite, friendly and HONEST. While I was looking over the vehicle before I got under the hood, Ray came out and told me it does have a valve cover gasket leak they just hadn't gotten around to fixing it yet. He told me a couple of small things they did replace and they worked on me with the price since it had that leak. I was glad I trusted the reviews and even living in TX I might buy from them again. The truck was in great to drive back, no issues.

I was looking for a new 2026 F150 Super Crew with a 5.0 3.73 loaded with chrome package. I called…read morethe dealership and got with Steve a sales rep. They had the exact one I wanted , fully loaded. He connected me with Shannon and Tanner the sales managers. They gave me an excellent price and since I'm located in California delivery to my house. The deal was very easy and didnt take a long time like other dealerships. It reminded me of the old Saturn dealerships. They told me price, worked with financing and now I have the truck I wanted. Jennifer in the title and registration department was very nice also. She sent all my docs to the local DMV in California so I could get my plates and registration. Shannon scheduled delivery of my truck when I would be home. Steven even had truck washed fueled when it was delivered . The service department even checked the oil and fluids before shipping it by car hauler I am planning to buy another vehicle from them . This was a very nice dealership with helpful people working here. Want a good sales rep ask for Steve Logan the general manager even called us personally to follow up on our purchase. Thank You Lithia Ford of Boise

The management team at Lithia Ford in Boise has decided to keep Curt as a service advisor even…read morethough a customer brought fraud allegations against the service advisor to the dealership. This advisor tried to sell the customer an auto part the customer did not need or want. Please be very careful when a service advisor tells you something you supposedly need and you do not need it.

Today, my wife and I purchased a 2006 Ram 2500 5.9 diesel from Hawkes Motors. We have looked high…read moreand low for a diesel of this vintage to only be disappointed by condition of vehicles and sales staff. When I pulled into Hawkes Motors and started looking at a rig, as I started walking to the front door I was greeted by TIm, who already had the key to the truck I was looking at. He was both professional and caring towards my needs. Tim was knowledgeable and well versed on the vehicle and my towing needs for a trailer I recently bought. He also helped me work towards the right price for the truck. I don't know about others but I am tired of unprofessional used car salesman!!!! I did not experience anything short of kindness, caring, and respect from all employees at Hawkes Motors. So when the finance part of the purchase came, Jeremy helped me find the right down payment, the right lein holder, and the length of loan best for us. He ran about like a chicken with its head cut off because he was concerned about our wait. He was also very knowledgeable about the accessories on our truck and about the extended warranty packages available for our needs. As I was waiting for finance to finish Tim gave me two free car wash tickets just to sweeten the deal. I feel like we found the perfect vehicle and made friends in the process. I love these guys!!!! They never pressured me and took the time necessary to make it a fun and easy purchase. My wife and I will use Hawkes Motors again for our future needs!!! Jeff and Dodi Johnson

A friend took his car to be fixed and was ripped off Got tires replaced and had all the brakes done…read moreplus an oil change There was a burning smell after the tire and oil change Now it is undrivable They said maybe it's ...and we didn't.... Totally got taken to the cleaners I would not recommend them

Would absolutely recommend to anyone looking to purchase a new vehicle. Our Sales Rep Zach and…read moreMavericks owner, Freeman, went above and beyond to make my husbands and my dream come true. We'd been scouting the state, as well as adjacent states to find our dream truck for 5+ years. Our prior vehicle was on its last leg at this point. But we had been holding out for the only vehicle we thought worth driving. Huge shoutout to Zach and Freeman and everyone involved in making our dream come true. We are so grateful for the strings they pulled to get us into our new Tacoma and we have never been happier. On top of that, the buying process was superior to any other dealership I've been to. And the entire sales team was kind enough to congratulate us on our purchase and bring such warmth to the transaction. If ever we need another, we will be back!

Tried to call in about a vehicle on Saturday in the afternoon, during business hours, was told the…read morevehicle I was interested was still available and to come Monday morning for a test drive and possibly work a deal since we live 4 hrs away. Drove up Monday morning and got there at opening and was told the truck was sold Saturday at the same time I called, also to note the vehicle was still listed on their website, Facebook, Facebook marketplace. The man who greeted us in the lobby was super nice but the salesman that came up when we said the vehicle we were looking for was a little rude and pushed us away for not knowing the truck sold. I had a lot of hope for this dealership, but not sure I will go back unfortunately.

My experience Brandon Woodhouse at Peterson Toyota was great. He was easy to work with, picked us…read moreup at the airport, and had me in and out of the dealer in under 2hrs. The truck purchased was exactly as described and again Brandon was great to work with in this purchase.

2 issues, 6 trips to get it fixed at this dealership this year. They have no quality control, no…read moreaccountability. They had three times to get this right and on the third time they give it back to me with a cord bolted between the seat and the floor and a caution light. I asked the service manager who does quality control you give customers cars back with caution lights on when they're coming out of the service department. The service manager said we just pay the kids to drive them upfront. I think we've identified where the lack of standards start, if I was the manager, I would pay 20 bucks to the kids if they found a caution light on to make sure we don't give our customers cars back with caution lights on. Again no accountability no service standards no quality control.

There's only three types of businesses that put me on the defense, Used Car dealers, Furniture…read morestores, and Jewelry stores. My daughter called me to tell me that she was going to see a car at Auto Star Motors and her appointment was with Steve. My "Spidey Sense" was tingling and I was on a Star Trek "Red Alert". I did a Google search, followed by some review of the model and make on Kelly Blue Book, then to Car Fax. I was prepared for the showdown. We arrived on time and let Steve finish with his previous appointment. The office is clean, neat, professional looking. We didn't get that sleazy used car dealer feeling which was a positive first impression. The car, a Subaru Crosstrek looked good and we took it for a drive in the chilly December evening. I talked to my daughter and asked what type of down payment was she going to propose. She had a plan but I was still on the defense. So many stories of customers getting screwed from used cars dealers and I have had my own personal experiences with my brother in law right here in Boise. We get back and it's time for 'Let's make a deal' The good news is that the car looked and performed well. The car fax info matched what I saw online earlier and the price was good. My daughter's trade in was on its last two wheels but Steve wanted to check it out and after his test drive, I was thankful he was still alive. He was more than up front and generous with trade in value of her car and she had some cash to put down. While I was feeling a little better about Auto Star Motors and Steve, I wasn't completely convinced. I showed Steve some of the Yelp reviews and I wanted him to provide some context. He was very transparent throughout which I appreciated. It was at that point that I told my daughter that even though I was feeling better about this whole process that she would wait until she had some more money for a down payment. I explained to Steve why I felt that and my overall concern for my daughter. It was at this point that we talked like two Dads sitting at a coffee shop. He was open, genuine and reassuring. Not once did I feel that we were getting bamboozled. I relayed my concerns and trepidations and Steve was receptive and made the efforts to understand my concerns and assured me that my daughter would be taken care of. I went home to get to the title for her jalopy aka death trip and returned back at the office. The financing was done through Capital One and my daughter knows that if she has any issues she can bring the car back to Steve and his team at Auto Star I purposely waiting to do this review almost 30 days to see how the car performs and to make sure that there weren't any issues. I'm glad to report that there hasn't been a single issue with the car or with Auto Star Motors. The experience with Steve was not a battle that I prepared for but instead was two guys who had a common goal of making sure that my daughter was safe and not getting a bad deal. Thanks Steve for making my daughter's first car shopping experience a positive one. You earned the 5 Stars.

We bought from here 3 years ago. We had to get a car asap & this seemed to fit the needs although…read moreit was extremely overpriced. They refused to take off the massive mark up for the "anti-theft" & I can't even remember what the other thing was (both irrelevant "needs")....they pocket more money for themselves by mandating these "add-ons" which ranged btwn $999.-$1999. range. They even promised to order new wiper blades. When I came back for them a week later, I was told they "couldn't find the right size" so we were on our own with that. Thanks Star! HINDSIGHT has proven this car to have been a HUGE MISTAKE to purchase. The car has been an absolute nightmare- mechanically it has cost around $7K over the 3 years. Aesthetically, the front has peeled off from whatever they had done to make it "pretty". The oil leak (as seen in the picture) was the worst one i had ever experienced. Lesson learned, no more buying from Auto Star Motors or anyone else similar to them! Oh, i almost forgot- when i came back to pick up the "phantom promised wipers" - i asked to test drive a second car. It was a higher end brand & i was told that I could SIT IN IT but I would not be allowed to drive it. The guy obviously didn't know I had cash in the bank if I had wanted it. They're real "sweet" jerks!

After weeks of frustrating back-and-forth with a local Chevy dealer who was trying to source a…read morevehicle from a Chevy dealer in another state, I found myself in a really disappointing situation. Even after signing financing and essentially completing the purchase, the out of state dealer changed the trade agreement and failed to follow through, leaving our deal hanging. That's when I connected with Brandon and Sarah at Peterson Chevrolet. From the start, they were transparent, responsive, and incredibly helpful in explaining what was actually going on behind the scenes. More importantly, they stepped in and helped move things forward--working with my local dealer to reach a fair dealer trade agreement that should have been handled properly from the beginning. They took initiative where others didn't, and ultimately helped save a deal that had been in progress for weeks. What stood out most was their integrity. Peterson Chevrolet had very little to gain from this situation, yet they still advocated for a fair outcome and agreed to take in a vehicle that wasn't necessarily in high demand just to make the deal work. That level of professionalism and good faith is rare. While I didn't end up purchasing directly from them, I wouldn't hesitate to do so in the future. I'm incredibly grateful for their help and would absolutely recommend Brandon, Sarah, and the team at Peterson Chevrolet to anyone willing to make the trip to Idaho.

Bought a brand new suburban here 2 years ago. Everyone was great while they were getting ready for…read moreus to spend our money there... every single other experience has been extremely disappointing. The cameras have not worked on our BRAND NEW vehicle almost the entire time we've had it, they claim they need to keep the car for 2-3 days to "try" and fix it. They talked us into some BS extra coverage and claimed it would cover all kinds of things... it doesn't cover anything. TODAY It's taking them 7 HOURS to give us a quote.... 7 HOURS... still no quote and we had an appointment! So we've been sitting here for 7 hours... not while they fix something... just waiting for a quote to either pop a panel back in or replace it... it shouldn't be that hard, What is the point of having an appointment? I wish I could go back and purchase our vehicle from somewhere else. Anywhere else really. Wish I could leave zero stars.

If you want an honest trustworthy service quote BEG for David Young…read more I can't stress this enough. My daughters car was having issues and I'm in another state ... talk about felling helpless... I was fortunate enough to get David on the phone and explained to him my situation. I couldn't ask for a more understanding employee. He was very attentive and went above and beyond what I was expecting. My daughters car is back on the road and I look like the hero. Thanks David and his management team for everything.

Service manager presented a bill for $211 after I refused $5900 for catalytic converter, which I…read morefound on Rock Auto for $895. Would not bring my car to the front and had me wander his lot looking for the vehicle. AVOID