The receptionist at tom scott honda in nampa idaho i just had the worst experience in a very long time. From a professional receptionist being very mean and treating me like dirt, because she had something going on in her life, which I am very sorry about. But that does not mean that you treat Other people, the way she treated me. Maybe they should give her some time off. read more

Service drive great, sales guys friendly. My only gripe was the less than friendly cashier/ showroom desk. She was less than friendly, unwelcoming, and acted like she didn't even want to be there. This is sad, you represent the company when you are in the showroom. Do better. read more

Staff kind and professional. Knowledgeable in mechanical repairs and software issues.

Bought a new Civic a while back and it wasn't a pleasant experience. The sale started off with a tour of the interior. There are more than 30 buttons and many more settings which involve using the buttons on the steering wheel and front display to adjust further settings like door locks, lights, safety and many more. My salesman simply glossed over the settings, mainly showing me how to set up Apple car play. Not nearly enough. You get a user manual of over 800 pages so make sure you get the salesmen to cover them all. He then tells me that the first service, where they change your oil and rotate the tires isn't due until 10,000 miles! No tire manufacturer recommends going that far without rotating the tires. All recommend rotating between 5-6 thousand, not 10. Plus waiting 10,000 miles to change the oil is ridiculous especially with break-in oil. I don't know if it's Tom Scott or Honda that's trying too save money by eliminating free warranty work. I won't be going back there for service. Next, we went on a drive where I accidently scraped a rim against a curb, When we got back, the salesman immediately got out and started taking pictures of the scrape, He showed me the pics along with telling me the over 500 dollar cost of a new rim plus mounting and balancing. It felt like a "You break it, you bought it" situation. I bought the car, got my copies of the paperwork and left. When I got home, I took a look at my copies of the paperwork only to find that none of my copies could be read, The printing was so light that my copies were literally blank. Printing never made it thru to my copies. I don't know if that was intentional or not, but what was, was the fact that they never presented me with the final bill that shows the purchase price, trade in amount plus all the extras they add on like shipping fees, dealer prep, etc, etc, Extremely unethical. I wound up paying over 30K for a 26 thousand dollar car. Such a deal. They push MSRP and offer no discount for cash. Money is the only thing that drives this dealership. I made a bad choice, Do yourself a favor and shop at Larry Miller Honda. I recently received a recall for my car and went to Larry Miller to have it taken care of. Difference was night and day. An excellent dealership. Good luck read more

I purchased my '24 CRV Hybrid here with Manny. Manny was amazing. Low pressure sales, fast communication (Even on his days off) and just a nice guy. I asked about no front bumper bracket to be installed along with the dealership tail gate logo and he took care of it when other dealerships wouldn't. Its the tiny things that matter. Even when my car was damaged in transit and they had to order another one he made sure his manager was involved right away. Clear expectations were set and the car still came in 2 weeks before scheduled. When the car came in I was in and out in less than an hour and half. This is the 5th Honda our family has bought here and I would highly recommend talking to Manny, Chad and the Tom Scott team. They do great work and don't pressure you at all. read more

Tom Scott Honda - Car Dealers Near Me - Nampa, Idaho

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I just leased a new Honda Pilot. They tracked down the color combo I wanted and had it sent to the dealer. I was in and out in 28 minutes with the keys in my hands. Jake Lee was my salesperson and he was great. I also had my former Pilot in service for a recall and they were also great. I highly recommend them for sales and service@ read more

Lucas Escobar from the parts department gave me GREAT customer service with a smile. I brought in my Honda Civic Car FOBS and new batteries for the FOBS. I asked if he could open up the FOBS and replace the old batteries with the new ones. He did it with a smile on his face. Honda is LUCKY to have Lucas Escobar as their employee! THANKS Lucas for GREAT customer service!! read more

Hello don't leave reviews very often for dealerships but felt the need to do so today. I meant Jake about 6 months ago getting my oil changed I have a 2023 CRV and looking to trade a lease again, Jake told me rates weren't that great right now maybe wait, went on my way and yesterday again saw Jake and I'm telling you never felt any pressure or sales pitch basically Jake set me up and next day picked up my new car I was out and in my new car in 24 minutes (I time these things) It was a true pleasure working with this young man, he had car waiting for me clean full tank and out the door, if you're looking for a car guy Jake you're guy, overall Tom Scott is my new dealer also the service people Curt and Megan awesome! If I could give Ten stars they definitely deserve it! Thanks again Jake number 1 in my book! read more

I went to Tom Scott Honda to buy a used car. I was pre-approved from my bank and had already found the vehicle I wanted online. We called Brandon Johnson to verify they still had the car and set an appointment for that day. He was getting off work but agreed to stay to help us. We went in, took the car for a test drive, completed the paperwork, and were out of there in less than an hour. No haggling, no back and forth. It was the best car-buying experience I have ever had. I really appreciated Brandon's honesty about what they could do as well as the transparency on their prices. I waited three months before writing this review to make sure everything was as they said it would be - and it is! The banking went through without a hitch, the car is fantastic and runs great. I am very happy with my purchase and my experience and will use Brandon again in the future and keep his card in my wallet to refer others to "one of the good guys." read more

Leased a Pilot 4 months ago, it is a lemon. The service department did what they could and the sales team has been really nice. The problem is their Sales Manager, DOMINIC ROMANO. Verbally assaulted me over the phone, screaming and yelling. This type of behavior was not warranted and certainly disproporationate for the point of view I was trying to share with him. We will NEVER do business with this dealership again. Absolutely disgusted with this individual, who should not be working there. Avoid this dealership. read more

These people at Tom Scott are a complete rip off. Creed the sales manager is a joke. Not only is he unprofessional but coming out in a polo and jeans to customers is crazy for a sales manager. Which I'm not even sure he is one he looked more like the guy that cleans the cars. We purchased a car from Tom Scott but when we came back to see what they would offer to buy a car they low balled the offer they gave us even though the car is worth so much more then what he said. How Creed (sales manager) treated us was horrible and how he spoke with us was the worst service we have ever received. Cooper the sales guy that sold the car only was nice when he wanted the sale but after didn't even greet us when we came in. So he got his commission and after doesn't care about helping you. Would not ever come back to Tom Scott to purchase anything from them in the future nor would I recommend their dealership to my worst enemy that's how poor their service is here at Tom Scott. Don't give business to this place especially with sales people like Cooper and sales manager like Creed. Would rather travel out of state to purchase a car then ever giving them out business. read more

We've been buying cars from Tom Scott Honda since 2002. Never felt like I was being taken advantage of. Service department has been honest and, again, has not read more

There's usually three businesses that I can do without 1. Jewelers 2. Furniture Stores 3. Car Dealerships We all have stories of the pushy and aggressive sales person or the deal that went sideways. Heck I have a few of my own to tell but not with Tom Scott Honda This review isn't for the actual purchase of our vehicle but rather the Service and the Parts Dept. Over a year ago, Damn Charles, that's a long time, I lost one of the FOBs by having it get sucked into vacuum at a car wash in Meridian. It simply vanished anyhow. We just managed to make it about year w/o purchasing a replacement until one day ....... Hahahaha. You thought I lost another one Nope, how about the battery died in the FOB, our only FOB. Yeah. No battery and guess what the car doesn't start and it's not like I have one of those nickel looking batteries stashed in my battery collection. I called Tom Scott and they explained what had happened. Believe it the solution was simple to take apart FOB but with my luck I would have broke it. I borrowed my neighbors car and drove out to Tom Scott and replaced the battery in jiffy. I told them that I should get another FOB and got me scheduled the same day, programmed it and had me done in about 45 mins. They just take care of their customers plus there's a framed Caddyshack poster in the waiting lobby. It doesn't get better than that. read more

Tom Scott Honda - Autographed Movie Poster of Caddyshack! Now that's legit - Car Dealers Near Me - Nampa, Idaho

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Went in for a rear differential oil change and tire rotation. Everything was fine except they didn't reset the Service soon message. Attention to detail. read more

Walked in one morning for a require on struts and my driver door lock not functioning with the key input, laundry list of other issues. 2002 CRV. Glen Burke was such a great listener, drew up all my paperwork and quote break downs by priority. Very pleased with Jeff, the lead tech and his crew fixing so many issues for me, and him and Mike helped me fixed my passenger door lock and installed my new after market headlights ahead the so I could get my CRV to the remote start install appt ahead of schedule the same day! read more

Tom Scott Honda - Car Dealers Near Me - Nampa, Idaho

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Cooper is a complete joke. He tries to sell you a car that is completely shady. He hound you on the prize and then he beat you down when you feel like the price is not proper. I have messages saying how I am the worst customer ever. please reach out if you would love to see these messages as I will be reaching out to Better Business Bureau. read more

Had my Accord serviced here today. Easy to schedule and quick turnaround time. The service was reasonable and they didn't play the up-sell game with me. The cabin air filter was filthy with all the dust and smoke and I had them replace it. Great place with no games. Their waiting room area is nice with bottled free water and places to sit and work if needed with WiFi. Glad I found them. read more

I generally hate buying a car, it takes forever (back and forth), usually feel pressure and pushy-ness from sales people, just overall not a fun way to spend a day. However, I had the good luck of reaching out inquiring about a specific model and even though they didn't have any in stock Dawson took my name and number and reached out right when they got some in stock. I went in for a total no pressure test drive. He was super nice, and answered all of my questions very honestly without making me feel like I needed to sign or submit anything that very moment. Decided that evening to purchase and he let me take care of everything over the phone, didn't haggle, made honest and helpful recommendations, then delivered the car and paperwork the next morning. The most effort I had to put in was the test drive, the rest we took care of during my coffee breaks at work! This was by far the smoothest and low pressure purchase I've made and could not be happier. When we need to purchase our next car we will 100% be back there and request him specifically to help! read more

Worst service ever!!! Went to buy a vehicle, could not or would not help. Ended up getting a great deal from Cody at Meridian Auto Ranch. Brand new vehicle!! read more

These guys are absolutely phenomenal!! After my last used car buying experience being an absolute nightmare i was wary of making my next purchase. Colt went above and beyond in every way to get my husband and i into a great car with a great warranty, an interest rate i didn't imagine possible with my husband's credit, and a payment that didn't break the bank. It was quick, easy, and we are so, so happy with our purchase. I can't say enough good things about these guys!! read more

Tom Scott Honda - Car Dealers Near Me - Nampa, Idaho

We saw a 2018 CR-V online that looked really good. It was even better in person! They gave us a GREAT deal and we drove it off the same day! I'm so pleased with how they treated us! read more

Tom Scott Honda - Car Dealers Near Me - Nampa, Idaho

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I have a 2006 Honda Odyssey we've been bringing in there for years. In June of 2023 it needed a timing belt repair, oil pump repair, all seals replaced, etc. Besides some oil leaks we were having 0 issues and this has been an amazing vehicle. They recommended all of these services and we have kept up with all services as long as we've owned this vehicle. That's how we have gotten to 313,000 miles.In total it was a $4700 repair. We haven't been stranded once in this vehicle and have not put a quart of oil in it as a background to tell you what I'm about to warn you all about from taking your vehicle there. 2 weeks after this repair we hear the loudest bang inside the engine area and metal going everywhere along with losing total power. They had us bring it in and told us they must have overtightned the tensioner and belts all broke and they said they replaced everything. 2 weeks ago I brought it in for an oil change and they said that they probably made a mistake and didn't replace the rear main seal 9 months ago and it's caused some issues. Travis the service advisor now is back pedalling and saying they are not responsible. Fast forward 9 months and we are driving over in Eastern Idaho and smoke is bellowing out the exhaust and we lose power again and need to bring it to Teton Honda in Pocatello to do a diagnosis. Teton Pocatello said they are directly responsible for this damage because of the repair being done incorrectly and also not replacing seals they said they were going to do. The engine is destroyed and they said that repair we did 9 months ago and the damage that occurred after the repair caused severe catastrophic engine damage because the timing belt broke and they didn't replace the seals they were supposed to which caused oil and antifreeze not to mix in the right areas correctly. DO NOT BRING HERE! They won't take responsibility and their mechanics will ruin your vehicles on big repairs! luckily lawyers are getting involved to get my $4700 back and will try and recoup an engine now that they ruined our vehicle. I'm all good if you admit mistakes which they kind of did but not wont stand behind their repairs And won't reimburse. They recommend you do all the maintenance and repairs but now don't stand behind their mechanics work and say it's the vehicles fault. Luckily we have 2 outside mechanics notes and pics read more

Stay away from these thieves even to Honda employees. This dealership tried to play a game with pricing and I shut it down real quick. As soon as I can get ahold of the corporate owner information I will be calling them. I will also be calling my peers at the corporate office to make a complaint again Tom Scott Honda. It's unfortunate that Zach had to work for this dealership as they are very crappy with their business practices. read more

Changed to this Honda Service business when looking for honesty. Have not been let down.

I had a wonderful experience getting some maintenance on my CRV. The staff is professional, super friendly and helpful! The work done was done with excellence and timely! Totally worth it and would highly recommend ‼ read more

I bought my Honda here a few years ago and it was a fairly easy experience. I still come often for repairs on my 2017 Honda CRV. The only negative is the wait times are not great but at least the quote on the wait is spot on. I would buy another car for this dealership. read more

I purchased a used 2001 Nissan Maxima there in May of 2014. This 2018 anniversary of that purchase reminded me to post this. I've since lost their ad that said this car was "The 20th anniversary" model, it was not. This was a GLE, not the SE, that's on me as well. Some of you may recall the image of this Maxima on their Show Room floor. It's pearl white. In retrospect, I was a little bothered about thier quiet conversations Sales and Management had behind the cubicles while peeking back at desk I was signing papers on. I was paying cash so it wasn't a credit decision? Could this be what it was about? The Maxima's "Check Engine" light came on within 400 miles. They said since I bought it "as is", well you know the rest of how that goes. This is different. I've since discovered what they had done, an act which is unconscionable for an experienced Dealership. No wonder this Maxima remained on the floor for about a year. The Dealership had to have reset the computer in order to conceal the much dreaded P0420,P0430 codes. To date I cannot pass a smog test. Thanks to the AQMD a financial waiver gave me until 11/2018. In a nutshell, all of the exhaust system needs replacement, particularly the Catalytic converters and pre-catalytic converters. I asked several local mechanics about this problem and they said only the dishonest dealerships still perform this "trick", of resetting the computer codes hoping the codes don't come back via Check Engine light until your way down the road. One even said turning back the odometer may be ongoing at such dealerships. Had I been more learned in the law I would have followed through. Please report to the consumer protection groups such as CFPB so that this cannot go on w/o consequences. I have posted before and it seems to have been removed, I hope this helps you in making a decision, and have a mechanic put any used car on an OBD2 scanner before you buy. This will tell when it was cleared of any serious problems. Bob M. (purchase receipt avail) read more

Tom Scott Honda - My estimate, don't buy at Tom Scott - Car Dealers Near Me - Nampa, Idaho

Don't take your vehicle here for maintenance or repairs if you expect them to honor a Honda Care Plan. Took our Pilot in for it's first service, oil and filter change, tire rotation and differential fluid change. They wouldn't cover most of the differential service even though it's covered in the plan that we purchased. We received no help even after notifying both the service writer and service manger that we contacted Honda and received verification that the service should have been fully covered. We will be taking our Honda to Larry Miller Honda in Boise for future service. read more

The sales & service departments are 5 (*****) Stars...Courtney, Glenn & Curt..

Fabulous service and unbeatable prices!! My mom was bought a new Fit!! She was paid a fair price for her trade-in and given a good discount on her new car. This my my third purchase from this dealership in 3 years!! read more

Tom Scott Honda - Car Dealers Near Me - Nampa, Idaho

This review is for service: Super nice, quick and cheapest oil change for a Honda in town. Prices are high, but that's to be expected for a dealership. read more

I was really impressed by the great customer service. They were more than fair and helpful. Much better prices than nearby competitors. We were in and out very quickly too! Overall it was the most pleasant car experience we've had. I love my pilot! read more

Buying a car is never easy but we had a nice buying experience here. Brandon in sales was great in getting us a very fair trade in and price for our car. He really cared and was so easy to deal with. This was second dealer we visited with and by far exceeded our other experience. Thanks Brandon. read more

I'm always nervous when my car goes to the dealership cause something's wrong but from the moment I came here everyone has been so nice and helpful. Great dealership experience you can tell they take pride in customer happiness. Thanks Glenn and Courtney your awesome read more

Always have a good experience here. Bought my 2020 Civic here in 2020 and had an easy experience. They have always maintained good customer service and made things easy for me. read more

Took my car in for a oil change and a recall and man these guys are so fast and through. I love this dealership. I love that they wash your car and vacuum. They even have fruit and bottled water. This service team is so wonderful. Thank you!!! Chris, Mike, Courtney, Curt, Travis and Lee. They have all helped me in the past. Very very happy customer for life. read more

This dealership has really disappointed me. I have bought several cars through Tom Scott Honda, and Tom Scott Toyota(I know, different owners). I have sent so many of my friends and family to Tom Scott Honda. I always preferred them over Larry Miller Honda. Even when the salesmen from Tom Scott left and went to Larry Miller, and offered me the Type R from Larry Miller. I went right back to Tom Scott because I thought they were different. When working with one of the salesmen from January about ordering a Type R, I was informed it would be at MSRP. Come to find out that they wanted to charge $5000 over MSRP on the car. I received a call from Dick Scott and was told that this is to protect themselves from people that would just buy the car at MSRP and then turn around and sell it for themselves. I was also told that he would call me back as the car was delivered to discuss a deal. Never received a call. Mr. Scott, does it seem like I was trying to buy the car and turn around and sell it? I have also learned that they are now trying to sell it for $10,000 over MSRP. I will never send any family or friends to this dealership again. They have no customer loyalty. They just care about the bottom line. I would avoid this dealership at all costs. read more

Mike with Tom Scott Honda told me I needed a brand-new air compressor for my 2016 Pilot; mentioned I had no extended warranty with them. I mentioned I had one with Larry Miller in Boise but Mike failed to tell me I might me covered with someone else for his grand total of $2,300.00!! He scheduled me in the following day to seal the devil's deal and I called Larry Miller who told me I was indeed covered and only had a 100 dollar deductible !!! It sickens me that people can be so dishonest, even in Idaho. Shame on you, Mike! read more

They go out of there way to help you for like the first 10 days, then just treat you like oh who are you. A couple of good guys there don't get me wrong, but don't expect crap if something goes wrong with car; especially if it is a wear and tear issue. They like to say that. Really, where's the customer care service. Return customer, well maybe not next time. Thumbs down fellas thumbs down. Service dept. No love for them. Tech pits in wrong part, and I told them up front. That is not what's wrong. I'm out! read more

I have visited their show room three months ago was quoted a price on new vehicle and my trade in. I was texted that there having Memorial day sale then gave me and out the door price with a trade in. I showed up 5 days after Memorial Day on June 1st with a check for the full amount. They would not Honor there own deal. They raised there price to me by $1400 and still wanted to charge me more because the car I wanted wasn't in there inventory ! Later that day I bought a new Honda at a honest dealership. Beware of this shady dishonest dealership ! read more