Got me right in and we're very helpful in letting me know what was going on with my vehicle.

Rarely do I take the time to review a company, but after my experience with this company I felt compelled to share with others, that they might not make the same mistakes I made. I had the unfortunate experience of being involved in a motor vehicle accident that was "not my fault". I initially felt fortunate that it wasn't my fault and the other party would be responsible for the repairs. My vehicle was brand new, only having been driven for 2 months with limited miles. I called the dealer that sold me the vehicle and they recommended Cope Collision for the repairs. After having the vehicle towed to Cope they did an initial inspection, without opening the hood, and sent me the estimate for this. This is all very appropriate. They also sent me a Docusign to sign which gave them permission to continue with the repairs. Here is where I made my mistake. I did not read the Docusign thoroughly and signed it. Not only did this document give them permission to order parts needed, it also stated that I would be responsible for all repairs that the at fault drivers insurance didn't cover. I know what you are thinking, "you can't fix stupid". I agree and I deeply regret having signed this. I was then told by the insurance company, who had contacted me to inform me they were going to total the vehicle (at a fair price). After having signed this document they revoked the offer and said because I signed this document Cope had ordered several thousand dollars worth of parts which they said could not be returned. I feel Cope should have explained to me that by signing this document it would set in motion a process that could not be reversed. Also, all along this process I told Cope that I would not pay any out of pocket expenses, even if the insurance company didn't cover 100% of the damage repair. The spokesperson at Cope repeatedly told me he understood and I would not have to pay anything when the vehicle was repaired. Not true. I ended up paying what the insurance didn't. Again, if Cope had been more transparent they could have explained that I might be responsible for any extra charges . In Cope's defense they wanted me to sign an additional document when I picked up the vehicle, that would allow them to pursue funds owed. No explanation was given what this document was. It turns out that this document gave them permission to initiate a law suit against the insurance company to attempt to retrieve whatever expenses they didn't collect. This time I actually read the paper work, which would have once again left me on the hook for any money not collected. I could only imagine what interest they would have tacked on to the amount not collected and most likely lawyers and collection fees as well. When I went to pick up the vehicle they held my car hostage until the bill was paid. The actual amount owed was a couple of thousand dollars less because the insurance company mailed the last supplement check, which Cope had not yet posted. Before they had me sign any paper work they should have checked for this payment, which their secretary had acknowledged they had received. All in all, the insurance paid about 98% of the total bill. If this bill was paid with a credit card Cope would have received even less than this. This entire process took 3 1/2 months. Bottom line: I would not recommend using this company, unless you walk into their establishment wearing a sign that says, "I am stupid". read more

Everything . Very hard to get a return call and after accepting a 3500 repair for a small repair it went up to 4 supplements and insurance aid over 20 grand and they are holding my car for me to pay another 3500 because insurance quit paying saying they were charging over and above customary charges . read more

Cope Collision Center - This is how much they paid after the estimate and they still wanted more and held my car . Wanted to charge me 160 $ a day storage fees - Body Shops Near Me - Meridian, Idaho

Stay away from this place. I brought my car in for an estimate and they tried to overcharge me for ~$500 of completely unnecessary work, falsely (or cluelessly, not sure which is worse) trying to tell me otherwise. Apparently they thought i was a sucker and they could get away with it. No thanks. One of the most scammy shops i've dealt with. read more

CUSTOMER BEWARE - COPE COLLISION USES A BLANKET AUTHORIZATION FOR YOUR PRIVATE/PERSONAL INFORMATION: My truck was recently involved in an accident. I called USAA, my insurance, to get a list of approved shops to bring my vehicle into. Cope Collision was on the list, and I made arrangements to have the truck brought to them. All went well, they were attentive and prompt in all communications. They sent over a Docusign agreement that is "required" prior as an authorization before work can begin. The Docusign makes you sign each paragraph with an initial to indicate you agree/have read it. Nothing new there. In the document there is a clause that reads (this is word for word): "I agree to allow Cope Collision to use my information, photos, and accident details for, but not limited to education and training purposes, consumer education, internet and social media sites." I actually stopped and re-read it to make sure it literally just said, "my information" with no explanation of WHAT information they can use. This is a blanket statement that allows them to use whatever information they have anywhere on the internet or social media at anytime, now and in the future. This was a HUGE red flag for me. I called the company and got directed to a "Chris" to whom I explained my concern. I asked that the clause be removed, or at least downgraded to just using my information to internal purposes. His response (also word for word). "This is our agreement. If you want your car to be fixed here you have to sign it. We're not changing it for one customer." I reiterated to him, that this gave Cope Collision the ability to use whatever information they had, including social security info, personal information (address, phone, etc), and any details provided by USAA with blanket approval on the internet. He responded that he could see my concern, but again told me, "If you want us to fix it, you have to sign this agreement." I then explained I would be contacting USAA and filing a formal complaint for potential misuse of my information and that the business could potentially lose customers. He stated again, " you have to sign it. If you want, you can have it towed somewhere else." Yep, you guessed it. I'm having it towed elsewhere. Seriously, folks. You can find shops that won't make you sign away all your rights to your PERSONAL INFORMATION to fix your vehicle. Even though he told me "we don't really even post stuff," it doesn't change the fact they absolutely could. Have a bad experience with them? They can post your information. Dox you, whatever, and guess what? You've signed away that right. There are other shops who have higher integrity. I know I didn't have to sign away my rights at those places. A basic agreement is a clear indication of how much you can trust the company. I strongly recommend that you see this one star review and go elsewhere. A fixed vehicle isn't worth signing your personal data and information away. And if they REALLY aren't going to use it, why include the clause? Makes you go hmmmm... read more

In the last year or so, I requested a quote on two separate auto body repairs. Both times the price I received was triple that of any other quote I received. They also included work that I did not want repaired (other small dents and dings) and refused to remove it from the scope of work. Very high priced and terrible customer service! I am not sure how this company is still in business. read more

Very professional and very good customer service! They kept me in the loop at all stages! Highly recommend!! read more

Excellent communication using daily text updates. Convenient. No hassles. Required almost no time or thought on my part. Car looks and works great again. I would use COPE again. read more

Cope Collision did a great job on our 2020 Palisade! Great communication throughout the process, with a status text each day after we took in the car. Cope was able to begin the repair by the same time other shops were finally able to schedule an estimate. Cope was the silver lining surrounding the dark cloud created by our insurance company. They felt like our ally in an adversarial process. Thanks to Scotty, Sarah and the entire Cope team! read more

My husband was recently in an accident. We chose Cope Collison because it has been in Meridian for 57 years and their reviews are awesome! We had a wonderful experience. The body shop technicians as well as the front office staff were so friendly. They provided us with great updates on the progress via phone calls and email the entire time it was in the shop; which was not a long time. When I went to pick it up, I was shocked because I didn't even recognize the truck! LOL! They detailed it and washed it inside and out!!! I recommend Cope Collison to anyone that wants to have their vehicles worked on by a company full of employees with Integrity! read more

I have been very impressed with Cope Collision Center! They are friendly, fast, and do an excellent job. I have had to take my vehicle there two different times and have been very satisfied. read more

1 star for sure.... came for an estimate, and just took one peak at it and said no. no help, no recomencations or nothing.... just said no and good luck.... all that needed was a 8"x 2" piece of body filled and all was said was no..... service is bad, customer service is worse, go to caliber collision... read more

As good as it gets! These people are the best! Always going above and beyond. A car part was late on it's warranty by one month and one day and Sarah called the parts dealership and worked it out for me. Can't thank you guys enough! They're getting rave reviews from me and I'm sending everyone I know over to them. Thanks again! read more

I fired Cope Collision. They submitted estimates to repair damage to my truck and 6 weeks later I dropped it off the night before the appointment. My insurance company pre paid them. The next day they emailed me 2 forms I had to sign/initial before they could begin work. One form had 11 places to initial which basically waved my rights and protected them. I spoke with them only to be informed they had a lot of business and I had to sign. I told them I should have been given these 2 forms along with their estimate 6 weeks ago. Had I read them at that time, I'd never agreed to do business with them. They didn't care, I fired them, and picked my truck up that day. They did wash my truck for free, so thank you. Here it is 6 weeks later and I'm back to square one of finding a repair shop. Don't use Cope, but if you do ask for all documents you'll have to sign when you agree to do business with them. Beware. read more

After a week of supposedly working on my vehicle they decided it was totaled and charged $100 a day for storage. Rip oFF

They Do Awesome Work!!!!! I just picked up my van yesterday and they not only took care of my dent but also cleaned my vehicle inside and out. Great customer service, fast & they have an awesome great dane :) Melissa read more

My car got bumped in a parking lot and had some problems, so I took it to Cope. These people are very professional and did a great job for me. I had gone to another shop for an estimate, but when I went to Cope they had a whole different atmosphere. I talked to Scotty mostly, but all of them were helpful and so kind. My car looks wonderful and I'm very happy.....Thanks, guys!!! read more

I recently moved up here from Colorado but, before I did, I was in a bad hail storm that did a lot of damage to my new truck. I wasn't comfortable with any of the body shops I had visitors in CO, so I waited until after my move to get it repaired. I'm glad I did. I found Cope on Google and chose them do to their great reviews. They were polite and professional, keeping me updated daily via text on the progress of my repair. They only had the truck a little over a week and, when I got it back, it looked even better than when I bought it! I would recommend them to anyone looking for professionalism and quality in an industry which sometimes lacks both. They are great! read more

Fantastic service with a smile. Free loan car and prompt service with great communication. Would not hesitate to use them again.

I have taken several of our families vehicles to Cope Collision for accident damage. They are the best! One of my accidents the insurance tried to get me to take my vehicle to one of their "preferred" shop and boy I am glad I didn't. I went to the other shop for an estimate and they were rude and acted like I was inconveniencing them. Cope Collision has always been friendly, upfront and honest. They really care about me and my families safety and my vehicles always looks like new when they are finished with it! If you want quality work and friendly staff that will walk you through the entire process then look no further. Cope Collision will always be my only choice and it should be yours too!!! read more