I have been doing business with this place for many years. The owner is a strong supporter of local, small businesses. He is excellent with shipping strategies and packaging ideas to help save you money. At times he may come across as being stoic or rude, but trust me he is neither of these. He is all work and will focus on your shipping efforts with complete professionalism. I think some customers feel that they must be catered to in all situations and be treated like honored guest. This is not the place for that. This is nothing more than a professional and well maintained shipping store. If you expect to get your ego massaged while you wait in line.. you wont.. Further more, I have had many situations where products have been returned for various reasons. The parcel center handles these situations with perfect delicacy and excellent follow-up. On several occasions they would re-package and re-send with out ant additional cost even though it was probably my fault for sending the item to the wrong address. Additionally I have had many , many customer complements after I shipped something about how well the item was packaged and how fast it was received. All and all, I have had nothing but excellent service from The Parcel center for many years and I will continue to go there for all my shipping needs. read more

I brought in a UPS package for international shipment. The staff person said that the shipment couldn't be processed at this location. I had to ask him where I could have it processed. He grudgingly told me that I'd need to call UPS. When i asked for a phone number, he looked at me as if I was an idiot before supplying the number. This man was not happy in his job, and he managed to make this customer's experience as unpleasant as possible. read more

Very rude went to Staples instead Would give zero stars if possible. Not customer oriented, needs to work on customer service. read more

Oh this place. The two times I've been here the owner looks exhausted miserable and is miserable. I don't know how or why he's in business. I expect not much longer - it's easier to go to a drop off or pick up elsewhere. read more

Arthur at The Parcel Center was super helpful in getting 3 large boxes shipped out of state for me. My Mom often took items to him 15 years ago, he'd pack everything and ship it for her. He packs and secures the boxes well and all is delivered without any issues. Arthur is very pleasant and easy to deal with, there is no extra charge for any packing/taping he does , the pricing is very fair. I recommend The Parcel Center. One on one expert help is getting scarce so I'm grateful for this business. Thank you Arthur! read more

I have gone to Parcel Center for many years. I have never shipped anything that has arrived damaged. If they say it should arrive on a date, it does. No complaints here!!!..... just a satisfied customer!!! read more

Took our money $36 for 2 day shipping. Did not provide us with a proper receipt with tracking number. Package has yet to arrive. Gentlemen was rude. read more

We have sent many a package, large and small, with the folks at the Parcel Center. The service has been great, and packages, trunks and even large paintings have all arrive in fine condition. My only reason for giving 3 stars instead of 5 is that there is a bulletin board next the the counter where you pay. On that bulletin board, I read all sorts of radical Right-wing extremist slogans, bumper stickers and ads, supporting Trump and government overthrow. It was offensive. Whatever one's political persuasion, a Parcel Center is NOT the place to advertise such things. read more

The man who works here has NO personality, is rude, slaps the forms down tell you to fill it out ... He is Always rude everytime I have to go here... If he hates his job so much he should work somewhere else he clearly cannot deal with the public, cannot deal with people.. If he worked for me, I would fire him. read more

Avoid this place. At all costs. The guy that runs this place is rude. When standing at the counter for some time, the employee comes up from the back room. He flatly asks "yes?" Uh what? I didn't ask anything. How about asking what you could do for me? He has no personality at all. I feel like I'm doing something wrong by just coming into the store. read more

I've never had a problem at this store! Arthur may not be a social butterfly, but many people are somewhat reserved There is nothing wrong with that in my book. He has always answered my questions and been very helpful. The price is great. All delivery's show up on time with nothing damaged. I find him to be pleasant enough without being fake. read more

The gentleman working the counter who I'm assuming is the owner is very rude and not helpful.

The Parcel Center is really not that bad. There's usually only one person working at a time so it can get really backed up if you're in a hurry. The owner isn't too outgoing but he's helped me ship some difficult items over the years. I primarily use them to ship UPS after the post office mangled a package of mine with no recourse. They outlasted the UPS store that was in the area so they must be doing something right. read more

Ive been in here a few times over the years and the guy who works here is not cool. Very unpleasant and is one of those people who makes you feel like you are doing something wrong by asking him to ship a package or take a return. Maybe hes got something going on but I sure wish he would be more polite and friendly. read more

I'm not sure why people would be saying owner is rude, Arthur was very helpful and was quick with getting me an estimate for shipping a large item, at a MUCH less expensive rate than the corporate owned shipping places. I'll be doing all of my shipping through PCI! They also also offer so much more than shipping, magnetic signs, wedding invites, ETC. Thanks again & SUPPORT LOCAL read more

Went there today with a package I was returning. Vendor had me print shipping label. Man at counter immediately told me "there's issues with this package....first of all it's not in a box". When I told him it didn't arrive in a box, he simple sent me away and told me to "go down the road to Michael's - they have an 'access point' there. They probably don't know the rules there, so take it to them." I had plenty to say, but instead turned around and brought it to Staples (in Michael's plaza) where I got prompt courteous service. I won't use the Parcel Center again. read more

I would rather walk to the UPS store 14 miles away on a sweltering hot day than return to this store and have to interact with its owner again. read more

j Terrible experience. I went there to return some wheels I had bought online that didn't fit. The company assured me it was their fault and I can return them using UPS through any parcel center. After using Google to find the closest one near me and it happened to be this joker. I don't know the guys name but it looks like it's just his show. The look of disgust on his face in the tone of anger in his voice by me simply bringing four cardboard boxes into his establishment was palpable. After measuring them he scolded me for not having the sizes on the boxes but he would "help me this time ." Mind you these are the exact boxes they came in from UPS already. He Dismissively motioned me to "go over to the counter fill out the right paperwork." There I found an antiquated And Verbose form that was as long as it was ridiculous and I need to fill out one for every single package including the 30 digit tracking number. A real updated place will just simply scan The pre-printed return labels into their computer and then you're done. Not this dump. If you didn't want me to bring my packages there you could've simply said so and I would've taken them somewhere else that gives a shit. Lastly the place was dingy and dirty especially the filthy carpet which I thought was a broken linoleum floor it was so bad when I walked in. read more

When I have dropped off items here, unfortunately I am greeted by a very grouchy owner/operator each and every time. I'm not sure if I am misunderstanding the temperament of this person or ironically catching him on a bad day-I unfortunately feel like he hates his job. I wish I went in once and it was a completely different experience, but it hasn't happened yet. 95% of what occurs in a shipping center is customer service interaction, 5% is the actual details of the shipment. Either way, I now drop off UPS items at the local staples and FedEx items at the storage shipping center up the road...for everything else, I'll use the post office. read more

Let me be blunt... The owner is a JERK!!! I can't believe I was treated so rudely. I was made to feel like I was an idiot because I did not know some UPS shipping policy. I was treated like I was disturbing the owner by being there. I will NEVER go back. I had heard stories before of his rudeness from a neighbor but hey, perhaps it was a bad day. Nope, that's just how it is in this pathetic excuse for a business. The sign is falling apart, it's filthy inside and it has rude service. How is this place still in business? read more

If I could give zero stars, I would! This place is AWFUL. I have never been treated so poorly while trying to ship a package. I went into the store to return something toAmazon, using the exact same box it was shipped to me in, and using the label provided by them. The man working there proceeded to reprimand me for having the improper box size and then shoved a form at me to fill out and left me at the counter. When I asked if this was all set, I also told him that I had made the same return at a UPS store in Providence with no trouble. His response was very sarcastic. He wouldn't give me a receipt, either. I told him he shouldn't take out his anger about these companies on his customers, as we are often not familiar with the ins and outs of shipping, and trust the companies we use. He was a miserable individual, and I will never give him my business again, and you shouldn't either! read more

Arthur's services are excellent!!! I would not consider shipping with anyone else! He's very busy, yet caring, and does his best for his customers! A one man, well run, operation! Thank you Arthur! read more

I absolutely love this buisness. Arthur is a great guy and really cares about his customers. He always remembers my handicapped daughter. And is so thoughtful and efficient. Any negative views are absolute lies. read more

This place is a total scam, avoid at ALL costs. The owner couldn't be bothered to stop texting for 30 seconds when I walked in. Then he tells me that the package I wanted to ship, which was a return to Overstock for which they supplied the label, couldn't be sent as is because it needed a label that was rated for a 53lb package, even though it was just a comforter set that weighed 13lbs. Took it to Staples and they accepted it with no issues. Not sure what kind of scam operation this guy is running, but I'm gonna spread the word to everyone I can. This guy is a CROOK. Oh and the store absolutely stinks. read more

Got the same lecture from him as the other reviewers about my pre-printed pre-paid label. After getting read the riot act I called the company who supplied the label and they ensured me it was fine. I brought it to staples and they took it no problem. read more

Couldn't agree more with other reviewers. The owner was immediately rude before I even said anything. He then proceeded to give me a lecture how the proper size wasn't printed on the UPS label. Mind you the label was printed from a website for a return so I have no control over it. He gave me a good tongue lashing for not having the size on it and gave me a handout with all the things I must have on the label. He told me he will take the package today but in the future if the size isn't properly displayed on the label he won't take it. No worries I'll never ever return! Too bad as I like supporting small business and do use printing and shipping services for work as well as personal use. read more

I'm amazed this place stays in business. I see no reason to give my time and money to a company that fosters a culture of rudeness - every single person who works in this store is downright nasty. I don't care if once one gets past the owner's demeanor he's "great". He's also rude and nasty. No thanks. By contrast, the guys at the much maligned big box Staples couldn't have been more pleasant and helpful. read more

Okay I own my own business in Westerly and have known Arthur for many years now. He does a lot of extra work and many times has reboxed items in order to save me on shipping. Since all of the shipping is something I am returning to be repaird/replaced this helps. Occasionally I am shipping someone's bike home and this is where he really shines-large packages. He is an expert in getting it down to size. These savings get passed onto my customers so they end up saving money too. I Am also fully aware that Parcel Center doesn't take prepaid ups items as a matter of course. I get it, the location doesn't get paid to do it so why do it? When these instances come up I either give the package to my UPS driver when he comes in or drop the box off at staples. Arthur's many instances of excellent service outweigh not taking relabeled packages for me. read more

I have shipped all packaged through this service and have always had a positive experience. I've shipped overseas to Korea while my boyfriend was deployed and it took less than a week! He packages everything for you and makes it very easy! I recommend this place to everyone sending out packages! It's so much cheaper then the post office and will help you with it all no problems! read more

I'm a born and bred East Coaster and pretty tough skinned. But I'm also an adult with expectations about where I spend my money. I deal with gruff people all the time but this was absurd. The owner (and I asked him if he was and told him he was rude to his face) tried to lecture me about shipping and asked me what was in my boxes. None of your business. That's why I didn't answer. Ship my stuff- I'm paying. Don't worry about saving me money and "helping". He was SO rude to me that I walked out with my 200.00 worth of shipping and went to the VERY nice man at the fed ex place. I HIGHLY recommend the fed ex place on airport road. read more

I usually don't pay much attention to reviews on yelp but the owner is a total jerk. I would never recommend the parcel center to anyone. I left having payed an exorbitant amount for rude service and the job not even completed. read more

As I read the reviews of this business I had to laugh! I can totally see why many have written poor reviews based on Arthur's (the owner) demeanor and first impression. If you don't have somewhat of a thick skin and your looking for the standard pleasantries you need to adjust your expectations. Arthur is basically the Soup Nazi (Seinfeld reference) of shipping. You need to fall in line, follow the rules, stay strong and you'll get great service! When I first went in to ship an item I thought to myself "this guy seems like a tough person to deal with" but as I talked to him further about shipping my package I realized once you get past his initial personality he is crazy helpful!! A real pro of shipping and actually very nice! My package was going to Indonesia and was a very challenging shipping experience and he was awesome. He cut my box down to save me on the cost as the other positive reviews mentioned. Fast forward a few days later and my package got returned because of Indonesia rules. Arthur called me and we worked on a new way to ship the item. Through all of the back and forth he totally changed my view of him from my first impression. I will bring future packages to him for shipping for sure. He is great at what he does although not very warm and fuzzy. read more

I'm tired of people bashing this store, most of the negative comments are totally unwarranted. I've used this shipping location probably half a dozen times in the last year. Every single time I do, I'm in and out in less than 5 mins, my items are shipped as cost efficiently as possible, with no issues. The staff behind the counter doesn't come out and hug me or give me a high five. If that's what you want, go to a coffee shop and make friends with a barista. That's not what I care about. I'm here to have thing shipped. The staff knows what they're doing, it's fast, professional and the cheapest option in the area. I'm not sure why so many people are intent on having some kind of next level customer service experience from a shipping store in a strip mall, this shop is what it is and it does what it's supposed to do very well. read more

This place is a joke. A disgusting waste of space. Dirty and run down. The owner and the lady (his wife?) are the rudest people I've ever come across. They refused my amazon return. And when I asked why they wouldn't take it, as they are listed as a place to take your amazon returns, the man slams down the tape, storms to the counter glaring at me and says "because I said so, not my problem you internet sheep believe everything. Go to Warwick" Really?! Are you 12? This man is a bully. This is the 2nd time I've dealt with him. The first time he was awful as well but I thought he was having a bad day. Nope. That's his personality. They are both rude. Avoid at all costs. Go to FedEx or make the drive to Warwick ( as he very rudely suggested I do) I read a couple other reviews of this place and I had to laugh. The ones giving it 5 stars admit he isn't very nice and to not expect a high five. Lol. I'm not, nor do I expect a red carpet. I do expect to be treated fairly and not spoken to in a rude unjust manner as anyone spending money anywhere should expect. This store needs to grow up or close. read more

This is my second time coming here and the owner is the rudest person I have ever encountered. Do yourself a favor and take your packages elsewhere. Both times I came here he was very rude and not helpful at all. Can't believe he is still in business!!! Horrible!! Change your attitude buddy!! When dealing with the public your supposed to be pleasant!!! He's an asshole!!! read more

I would give zero stars if I could! I have never been treated so rude by a business in my life. Ever. I went in to see if they took prepaid authorized return packages because I needed to drop off my return at an authorized UPS center. I vaguely remember visiting a very long time ago and them not accepting some type of packages so I wanted to make sure before I stood in a line of ten people. It is the holidays and it was busy in there but that is NO excuse for the way I was treated. I walked in and walked to side of the line because it was all the way back to the door. I stood to the side and waited for someone to acknowledge me to no avail. Both workers were dealing with other people but they should still acknowledged other customers standing in the store. Finally, I said to the man behind the counter "excuse me, do you accept UPS authorized return packages?" He just rolled his eyes hard and ignored me. I said again "do you?" He then look at me and said "wait your turn!". I then said "wait my turn in a line of ten people to find out you don't actually accept them? It's a simple question and if you don't I'll just go somewhere else." He then took a piece of paper out and slammed it down on the counter "fill out the form!" I did walk up to the counter muttering something I'm sure wasn't exactly pleasant grabbed the form and then started to walk back to the line. I realized half way back that I did not want to give this man any type of business at all or even waste my time with someone so rude. I threw the paper on the floor and said loudly "forget this I'll got to staples" and on my way I went. This man was completely obnoxious and I can not believe he actually runs a business like this if he is the owner. If he isn't the owner then the owner needs to do some serious quality control with his workers because treating a potential customer like that is just unacceptable. I know that I will never ever visit that this place again even if it's the last place on earth to drop off a package or order invitations. I will be sure to tell everyone my experience and I urge anyone to please take your business elsewhere the customer service is vile. Stay away, far away from this place. read more

People should be treated respectfully. The person in this place has no clue about respect. Online searches should never indicate this is a drop off for iOS which, by the way I try to avoid using anyway, if he does not accept all iOS shipments whether paid for at this horrible business or not. Avoid this place. read more

Terrible service! Miserable attitude! Would not accept Amazon return. First UPS center to ever refuse! Told me I could drive to Warwick, over an hour away! Pathetic ! read more

Rudest person! I walked in to have a package returned. Was told to call UPS directly. Then turned with his back to me and walked away. Never said another word. I would never go back to this place again.! read more

Rude, horrible service, drove 30 minutes to drop off package at a different store, totally worth it to not have to spend another minute there read more