Dealt with them just a couple of times, but they've been really great. I had to get paper cut in…read morebulk, and they did a good job. But the service was really good - offered to order paper for me, other services, got things done quickly & called right away. Good on the phone, and were helpful/accommodating for a wheelchair user. Will be using them more in the future.

From the owner: Whether you have the design work done and simply need it printed or you have a concept you want to…read morebring to life, we will do it! We specialize in the small job but have the ability to handle your larger print, design and business collateral needs. And with our on-site services, we can get your work done quick.

The owner Tim was incredibly helpful while I was trying to print a short PDF. He was courteous with…read morea customer on the phone who had an absurd number of questions about a package he didn't even ship for that person. I highly recommend his store.

I stopped by this UPS store to send back an Amazon item that needed to be returned. This process is…read morethe easiest in the world.....if you need to return something from Amazon, you get online, process the return, then you get a QR code that can be taken to any UPS store. They will scan the code, take your package and give you a receipt....simple and quick. Besides this service, they sell office supplies and packaging supplies. They offer laser printing services, mailboxes and much more. The guy working was very pleasant and very efficient in handling my package.

This Staples store in Wakefield is in the same shopping center as the Shaw's grocery store. I have…read morebeen here many times, but today I come in to use their Amazon Drop off return. The shipping section, which included the Amazon drop off department was busy around 11am on a Saturday...There were 4 people behind the counter dealing with all customers and about 5 people in line in front of me. The line was moving very slowly, and the staff seemed a bit slow and disorganized. The guy right in front of me, just left the line and said...I'm just going to go to the Post Office.. I finally got to the counter, got my QR code scanned and within a few minutes I got my receipt. The store itself was not very busy, but the shipping, printing and Amazon drop off area was really crowded....

Great customer service! I went to the Staples in Wakefield recently to find out if I could get a…read morepicture laminated and also to find a specific size box. In both cases, I was given very helpful, friendly assistance to get what I needed for a very reasonable price.

My last 3 ICOPY Experiences Were Terrible, and The Owner Banned Me From The Store!…read more [True Story] The third to last time, I went in to print resumes, as I have done in the past. If a customer wants to have a document printed they can do so using the store provided desktop computer, which is located at the front counter. I proceeded to use the computer, as I have done numerous times in the past, when the owner/manager (I'm assuming), yelled at me "stop whatever it is you're are doing!" For some odd reason he thought I was installing software on his computer when I was simply pulling up my document via USB. [Now, I have worked in customer service environments of many types, and I would never immediately use the tone he did.] When he came to the obvious realization that I was just pulling up my document he apologized. Despite being humiliated, I gave him a second chance. After all he did apologize and we all have a bad day from time to time, so I gave him my business. The second to last time I had business cards printed. He told me that I wouldn't be able to find them anywhere else for cheaper than his price. I had 50 plain, black & white cards printed, and he charged me $30. At Staples, they would have charged me $20 for 250. Hey, shame on me for not doing my research. The last time I went in was the last "straw!" I went there to have something shipped via UPS, through them. I gave him my USB drive so he could print a packing slip for me to put inside the box I was shipping. [It is advertised in his store that it costs 7 cents to print/copy a document on regular paper, in black & white ink.] Then as he weighed my package, I asked him how much it would cost to ship. He told me that it would cost a total of $15 to have it shipped here in the US. I immediately told him that I was no longer interested, after all I could have simply put it in a small USPS flat rate box and it would only cost $5, no brainer! Well, he obviously doesn't ship USPS so he immediately walked my package over to me and said, "you know what, you owe me $2 for the paper then!" [The one piece of paper that he printed for me that was advertised for 7 cents.] I calmly told him what his advertised price was, and that I would not be paying $2 for 1 piece of paper. [It was the whole principal of the matter.] He took the paper he printed away from me, crumbled it up, shoved my package at me and said, "you wanna be cheap, be cheap somewhere else and don't come back into my store again!" I told him that word of mouth is a powerful thing, so I am using it right now. PLEASE DO NOT USE ICOPY! - unless of course you like to give people your money and be treated in such a manner

If I could give negative stars I would! I have used this ICopy ever since they took over the East…read moreSide Copy in Wakefield. I get business cards, and other related items, until today. Let me say that originally, I worked with Angela, who was always a pleasure, always professional, and knew what she was doing. Apparently, Angela is on maternity leave. Last Monday I left a piece of cardstock and my original business card. I originally designed my card, it is two sided, and I love it, but was looking to switch the background with this card stock design. I left an original card, and piece of the cardstock with Lisa. She told me she would email me a file of the finished product, and we would move forward from there. She led me to believe that it would be relatively soon, and looking back, I probably should have pinned a TIME AND DATE DOWN, because when I hadn't received any email from her by yesterday (ten days from dropping it off), I called for the update on the status. I explained the dilemma to the person answering the phone, and she said that Lisa was on the phone and would call me right back. Well, today rolls around, and no word from Lisa. I called and asked for her, and clearly I am feeling frustrated. She tells me that she didn't think I was in a hurry....ok. Well, it HAS BEEN TEN DAYS! And strangely, amazingly, she tells me that she just so happens to be working on it! Says she will send an email with the file. I wait. Get the file in an email, with a completely different typeface than the original. I email her back, asking if she could use the original font, and she sends another email telling me that it IS THE ORIGINAL! I am done with ICopy on Fortin Road. I will get my business cards elsewhere. One would think that because of the ease of printing today (think Vistaprint, Moo), that a company would work harder to keep their customers happy. This is not the case here. While the manager was apologetic, I will NEVER EVER deal with this shop again.

omg this place is a joke. first i walk in and it's a ghost town, not greeted, no hello, the…read moreassociate (claire) was too busy in the phone.......so i am an alumni, and was looking for some new swag for my daughter who is 17 and is considering uri for undergrad. well, my i'm looking around and my boss from work calls......so i step out of the store for a moment so i wouldn't disrupt the "business". she follows me outside screaming that i stole a hat. the same hat that i arrived at the store in, and have had for 3-4 years......well she grabs it from me (again outside the store), and then notices its got sweat marks, hair, obviously has been used for years. absolutely unacceptable. then she gives it back to me and goes back inside. after finishing my phone call i went in and asked her name and who the owner is. she refused to answer who it was. 40k a year , i would imagine that they have cameras......it was 3/19 around 110 pm. rude rude rude......and when you pull up google info about the business it says just that! notorious for bad service. so i left with a 3 dollar magnet with 300 cash in my pocket. what a joke this place is. Read the google pic it's right there. Who is going to do anything about it? I have a feeling no one.......oh and I smelled marijuana emanating off of her.......great hire!

Clerk was extremely rude. My first interaction with uri and it was negative. She was far from an…read moreambassador for the school. Can't wait to see how she treats other parents and the students.

I thought I had walked into a new business in Wakefield because I had recently noticed the sign,…read morebut the owner (Jim) said that he'd been there for 18 years!!! I asked him if he sold used laptops, and he did not, but then he mentioned that they're easy to find online and proceeded to show me some viable options under $200 online. This led to a conversation about my laptop that had died and he said that he could probably fix it for less than it would cost be to buy a used computer of lesser quality. I brought it in and by the end of the day he had fixed my computer and gained a loyal customer.

Super service! A blast from the past for getting timely repair where the owner is looking out for…read moreyou. I called Jim at 2:30pm on a Friday and asked if he did data recovery. He said of course and when I told him I would drop it by that afternoon and expect it a week later Jim said there was a good chance he'd have it that afternoon. Sure enough, by 5:30 he had all the data from a dead machine on a memory card. I saw him deal with four customers during the time I was there and he treated them with total respect and tried his best to educate to current best practices without being pretentious. His pricing was really good too. Bring your dead and down trodden there with confidence and he will make things good. Thank you Mr. Frame!