Honest service, not at all salesy. Gave it to me straight up and was super pleasant. Most of all…read moredidn't mind that I showed up very close to closing time, still gave me professional, courteous service.

Not a good businessman!!!…read more Rich From Paragon Pools In East Northport is in the service business, that means SERVICE!!! I had my pool redone last year(2018)liner ,Pump and more. Pool liner is coming off and I called 6 time in 4 months ,finally Rich gets on the phone and Tell me "I'll Get There when I get there" I asked ,what does that mean Again he said it means "I'll get there when I get there" I said 1 week,2 weeks He said ," I just told you,I'll get there when I get there" Wrong thing to say to a paying client I'm in the Service business for 30 years and I would never tell a paying client that, I'm at site within a week to repair or replace. Service is our business ,that's how we get more business. Do your research before Using Rich and his company Paragon Pool On Larkfield Road In East Northport. There are other pool companies out there that will be more than happy to Service you and me much better then Rich From Paragon Pools. Better off calling Pool Doctor On Larkfield road

Juan came and determined my pump was dead. They took the pump with them. I didn't hear back from…read morethem for 3 days. I texted and called and nothing. Finally day 4 with no pump they said "we'll get back to you". Here we are 6 days later and still haven't heard anything. Stay away!! The worst customer service ever. And they are extremely expensive.

we just closed our pool with JUAN and crew. Best experience…read more If you need a great pool company please call them. Carol in Copiague Harbor, ny

Jose is the best pool guy around Long Island there's no doubt. I got an awesome liner from his…read morecompany that was super affordable for the size of my pool. The liner choices were hard to pick from because there were many good choices and great photos from his customers! The quality of the job was superb & quickly done and I receive compliments all the time. In opening my pool this year, I had issues getting my pool pump to prime. Jose was able to fit me in this week before memorial day weekend, probably his busiest week without a doubt! He got the pool running and removed a stuck/broken drain plug in less than an hour. I can't say enough good things about Jose and his team - they are superior in comparison with other pool companies, such as Sweeney's who I originally used when I first got my pool.

I had a really hard time finding a pool company to help me with my above-ground pool lines. For…read moreyears, I contacted many pool services on long island and was often left disappointed with the quality of work or the honesty of the business owners. All of that changed when I hired Agape Pools Service. The owner, Jose, gave me a completely different experience. Having an above-ground pool can be a real headache, and the pool line issue I've had hasn't been able to be fixed for years, even after using several other pool companies. The Agape team masterfully fixed my pool line issue once and for all, and they were able to get it done in just a couple of hours. I was very impressed. Agape Pool Services are true professionals that really know what they are doing. I'm sure you are looking at online reviews for various pool companies in search of competent, honest, friendly, and professional service; look no further. Agape Pool Services is top-notch; they provide quality service and have very competitive pricing. I highly recommend Agape Pool Services.

Great pool water testing. They will only sell you the chemicals you need. They don't look to rip…read moreyou off.

They built a beautiful pool for us - which is why they get two stars. The measure of a company is…read morehow they follow up and take care of their obligations. Be forewarned - customer service is non-existant. Also, they commit to completing the certification with the town - but years later I came to find out they didn't do that either. They secured a builders permit, but the last step in the process for a CO is a final inspection - they never took care of that. What would have cost $100 at the time winds up costing over $1000 when you find out it wasn't done and you need to take care of it before selling your house. Be very careful before selecting these guys!

We purchased our pool (15x26 semi-inground) from Brothers 3 back in 2021 when the "staycation"…read morebecame the norm, as covid shut down the entire world. The purchasing experience was a breeze and they provided information on different excavators, etc. for us to choose from. Back then, Jen and Craig were a HUGE help with us, as we were novices in the pool buying world at the time. Fast forward to 2026 and once again, Jen and Craig really came through and helped us out with purchasing a new/replacement pool liner. Jen is amazing. She's super nice and friendly. She's knowledgeable and has a great sense of humor! Craig went out of his way to make sure we got the liner delivered right to our door, as it was out of stock in their showroom on the day we went in. He doesn't know how much we appreciated him doing this. I highly recommend Brothers 3 if you're purchasing a new pool or hot tub (they have some AMAZING hot tubs and hopefully I'll be able to talk my hubby into investing in one eventually!!!). Thanks for a great experience!!

Purchased above ground pool in 2025. When we removed cover at start of season, the stanchion cover…read morecaps were all broken, some hardware was missing. We contacted Brothers III who informed they were not responsible for the defective parts, damage was caused by extreme cold over the winter. We had another pool for 29 years and never had an issue due to cold winter weather. We had no choice but to purchase the replacement parts which were discounted by 40% leaving an expense of $274.00 which we feel should have been absorbed by either the manufacturer or Brothers III. In addition, the time and labor necessary to replace the parts will be a burden. It is very disappointing to make a large purchase and find that the seller's response to defective parts is less than accommodating. I would avoid purchasing anything from Brothers III Pools.

Built me a very expensive and leaky pool. They convinced me for years that it was fixed again and…read moreagain, only to experience the same problems over and over: chemistry issues, salt, chemical & water loss. They ultimately blamed me for the leak and wanted to charge me several thousand for a pressure test. I finally decided to move forward with a pressure test at the end of the 2024 season, only to have Haven's new Sales rep try and convince me that the marble dust was my issue. Later the rep called me drunk after playing golf trying to close the deal for new marble dust to the tune of $30-40K. Last year, at the beginning of the season, I had a reasonably priced pressure test done by East West pools and found out that my pipes were fine. They applied $20 worth of silicone around all of the fixtures (including the deep end light which I suspected to be the culprit the whole time) while the pool was empty. For the first time in 20 years my pool is holding water! I feel like an idiot ever trusting Haven; glad its over.

They sent one guy to open my 60X25 foot pool, which has a large amount of commercial level…read moreequipment, although it is for my residence. Pool was not as clean as from other companies. Worse yet, the tech put acid in a chlorine tank. When I went to refill the chlorine, it caused a gas reaction which could have killed me. They emptied to incorrect acid when I called them, but no apology. They even tried to charge for the acid they incorrectly filled! Now that it is time to close, the INTELLICHEM probe tubes are not with the equipment, so I must pay for new ones. They claim to have left them here, but I did not recall seeing than anywhere since the probes were installed after the pool opening. Unfortunately, finding an honest, competent pool service company is a real challenge! I will add to this review after my closing by a different company. I could not trust Haven to close properly as they do not take responsibility for their services.

I gave a star more than one star because this company started off ok and cleaned my pool even if…read morethere was often some green soon after. But I did think people should read the sexist comment emailed to me by the owner when I had the nerve to ask why my pool was still green and not ready to swim in after they charged about $350 to open it! 'You sound like someone who sits home all day long filing her nails. As I stated before, this is a very busy time, and delays can and do happen. YOU ARE the only person carrying on like a spoiled child. Get over yourself and grow up. I'm not going to respond to your childish emails anymore, and you can find yourself another pool company now.' Mike McDonald Owner

These guys have been great so far. We just bought a home with a neglected green pool and they have…read morehelped clean it up and used my own chemicals to help restore the pool. Cassandra who works in the office has been phenomenal. Hard to find great pool service in Long Island, but so far these guys have been a step above. I'll post again when they have to close the pool. Closed the pool and provided specific guidance on how to store equipment. They only charged me for what I needed and not a penny more. Big fan of these guys.