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    Paraco Gas

    1.7 (42 reviews)
    Open 9:00 am - 2:00 pm

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    WORST SERVICE EVER. In November, ordered gas and pre-paid on 11/27/24. Had 20% left in tank. They finally delivered on 12/8/24. So they had my funds for their use for 13 days. I didn't complain. I ordered gas and pre-paid on 1/2/25 because we ran out. My husband had a stroke and he handled outside the home and I handled inside. He no longer has the capability to do that. I called this morning at 11:05am and was told delivery would be today, 1/23/25. My husband called again after 4:30pn today and was by Customer service that delivery was supposed to be today and they would send a email to driver. Guess what I saw in my account home page? They lied. Delivery is scheduled for 1/5/25 (see next message with picture from website). DESERVE 0 REVIEW. DO NOT ORDER FROM THEM. WILL FILE A COMPLAINT WITH BBB AND WILL POST KY COMPLAINT. PLEASE NOTE TEMPERATURE DID NOT RISE ABOVE FREEZING ON 1/2 or 1/3.

    Running on fumes because Paraco can't properly schedule deliveries

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    10 years ago

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    9 years ago

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    Review Highlights - Paraco Gas

    Dave's knowledge and professionalism put us at ease and pretty much rectified our concerns.

    Mentioned in 3 reviews

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    Paraco Gas

    (5 reviews)

    Wayne F.#3 was our delivery person he was awesome, great…read morecustomer service, knowledgeable, great personality.

    Customer service is the worst I have ever experienced in my lifetime and I am 84 yrs old. The…read morestaff are petty, small minded, and totally incompetent. And they don't listen to the customers nor do they act upon any agreements, contracts, or complaints. I had problems with them immediately when they took over Consumer's Propane business in June, 2025. It was so bad that I decided to switch companies. As a result, I told them to remove me from automatic delivery as I want to drain the tanks before moving onto a new company. Yet, I had to contact them 3 times before they finally removed the automatic delivery status. And, even though this was noted on their company account, they still chose to ignore it and did an automatic delivery anyway in the Fall. I was very upset by this but they totally ignored my feelings. The price they charged me was much higher than what the new company was going to charge me. Finally, in November, Kelly tel me to say she would help me by having the Tanks removed immediately after I switched over to a new company and she would credit the remaining propane back to me. In December, 2025, when the tanks were at 30%, I switched companies. But when I tried reaching Kelly, Customer Service personnel absolutely refused to put the call thru to Kelly. They said they would handle picking up the tanks. It's now May 15, 2026 and the tanks haven't been removed six months later. When I keep calling to ask for Kelly, they become extremely petty and start playing head games with me. I believe they are relishing my misery over this. And are enjoying every minute. So I don't recommend anybody doing business with this company and the childish, totally irresponsible customer service staff. At different times, I spoke to both male and females to no avail. I assume they don't want me to contact Kelly because she would immediately solve this issue and be nice to me. I doubt they will credit the left over propane to my account. I feel hopeless.

    Paraco Gas - propane - Updated May 2026

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