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Rye Brook, NY

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Paraco Gas

2.4 (5 reviews)
Open • 8:00 am - 4:30 pm

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5 years ago

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10 months ago

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6 years ago

Paraco called after my initial review and have sent me back a check for the entire amount of overpayment.

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Cassie B.

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The Propane Guys

The Propane Guys

(23 reviews)

I have been a customer for as long as they have been in Holbrook and today was my last day as their…read morecustomer. I went there today to exchange a refurbished tank I had purchased from them several months ago. The tank had a faulty on/off valve and I wanted to exchange it for another and while there purchase an additional tank. The gentleman at the counter said, "you bought it, I can't give you an exchange" After years as a customer his curt off the cuff remark floored me. If that's their customer service attitude, I'm done. If I could give them no stars I would gladly do that.

Had them come to clean my grill. $75/half hour. The first time the guy said it was done, I went out…read moreto look at it and he never did the bottom of the grates, said I'd have to burn it off, and the grease drawer was on the ground uncleaned. The second time he said he was done, he had done the bottom of the grates and put the drawer back in the grill. I had to take care of something, so I paid him, gave him a tip, and he left. I just checked (almost three hours later), and he never cleaned the drawer. Maybe he wiped it down, but it's filthy. And he never cleaned the sizzle station burner. The top of the grate is spotless, but the bottom is disgusting. I could wipe off the grease with a paper towel, so it's not like it was baked on. And the tub that the burner sits in is filled with grease. Now I have to take it apart and do his job but no one is going to pay me $150/hour to do it. Do not hire these people to clean your grill. They're counting on you not checking and just cooking right over last year's grease. I even told the guy who made the appointment that it usually takes me over four hours to clean it, and he said it would take them an hour. Yeah, when you don't clean, it can take as long or as short as you want it to.

Hop Energy - this guy works there. & boy ill tell u he threatened to shoot me and my dogs cause they were barking at him  lol

Hop Energy

(20 reviews)

I am a very long customer an my parents before me an my sister still of Metro/Hop Energy. Sadly…read moreour go to person Carol who always took care of our Cap contracts an our Service contracts yrly has left the company. The chaos in trying to get 1 person who could b our new contact to help us has been a nitemare. After trying to work with Sandy an Jessica I landed with the best women to handle my situation. Yani was extremely positive, easy to deal with an made the process simple an quick. She has a gift in patience, her tone an way of dealing with customers is fabulous. She actually took the stress out of contracting ur company. I will ask for her going forward for anything I need from Hop. She actually should train all ur customer service people. I also want to compliment Paul in delivery. He was kind an accommodating in getting a delivery for my sister wen we were trying to contract an the first women told us she could not get a delivery of the remaining gallons she had available on her old contract before the new one would apply. He was a delight to work with an made the process simple. The only thing that customers need is a kindness, respect an lightheartedness so tge conversation can short an always to the benefit of the customer. These 2 people, Yani an Paul, r ur best flavor to draw in new customers an keep the old ones. U almost lost my business, but thanks 2 these 2 people, I chose to stay. Ty. God bless u! angie rotella-suarez

Tony was an efficient technician . He took care of the issue promptly! We were very pleased with…read morethe outcome . Definitely recommend!

Paraco Gas - propane - Updated October 2026

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