Very responsive and great to work with. Franz is a great guy and very accommodating…read more Highly recommend!

Their service is absolutely great. I needed propane because the power was out and my emergency…read moregenerator was running for so long. I called and they came within a matter of hours. I can highly recommend Valley Propane.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

Having a very poor experience with Suburban recently. They missed my oil delivery date and I ran…read moreout of oil. Now, they are unable to deliver oil until Morning. Tried to work with them but very difficult. Their prices are high but satisfaction is wanting. I would not recommend.

I've been dealing with Suburban Propane for 3 years now. When I first purchased my home the old…read moreowners used them so I continued. Since I was a new owner they came out and "check things out" told me a few things was broken but it wouldn't effect me and it'll be okay because they know what they are doing. I then started to deal with a boiler issue. Replaced my boiler twice from two different installers spent over 10k. My last plumber seen the issue with the tanks and told me exactly what to say to Suburban to get the issue fixed. Since I rent the tanks and it's a manufacturing issue they should cover it. So far they have given me the run around for weeks they will say they will send someone out and then cancel or the driver will call with an excuses as to why he cannot come out. I explain this to the company and not the local office and got an emergency service guy to come out as it's starting to drop to freezing temperatures and now my house will freeze over that I would have to pay $195 for because they refuse to go during business hours. That gets canceled by a "Manager" by the name of Chris who thinks he could diagnose an issue over the phone. Chris was by far the most ignorant condescending person I've ever listened to (my husband was talking to him over the phone) he jumped from blaming my plumber, to blaming my thermostats, and then to say someone had the same issue and it was whatever he believed. I've worked in Tech, customer service and retail for over 10 years and I know when I hear bullshit. Not to mention the multiple time's I've had to call out and get emergency refills because they haven't check my tanks in weeks, they will also charge you the $195 for something they should have been doing because I was on auto replenishment. This company as a whole has cause me to spend so much money and it's pulling teeth to get them to do their own job. If you are looking for propane RUN AWAY from this company.

Too expensive and really poor customer service. Very unprofessional and very rude. Not good for the…read morecommunity.

When I first became involved with this company, I liked them a lot. But just under 3 years later…read morewhen I sold my house, I saw a very different side of them. I wanted them to pick up their tank that I had been paying $81 per quarter for. They continued to charge me the $81 even though I asked them to pick up their tank because I had apparently agreed to lease the tank from them for 3 full years. Oh well, I guess that's my fault for not reading the fine print when I started buying propane from them. Then, when I asked if they would be refunding me for the unused propane in the tank, they said no. When I objected they again said that provision was also in the lease agreement. So my advice to folks is, don't buy the "we are family" balcony they give you when you sign up and review everything with a fine tooth comb BEFORE you sign anything.

Referred by a friend who had been a customer for years. Used them through 2 heating seasons and…read morecan say that I a fan. Their billing/payment department was easy to work with and the online tools for paying and ordering were very easy to use. Their price per gallon was always within pennies of the competitors and they did offer a budget plan if you could provide them with the previous years usage.

I contracted with John Ray & Sons to replace the oil tank in my basement and the work was completed…read moreon November 11, 2024. In early April of 2025 I noticed that a patch of lawn was dead, and when I smelled the dirt it smelled of oil. Bags containing absorbant material from the old oil tank had been placed on that spot. I first called the offices at John Ray & Sons on 4/3/2025 to resolve this issue. Since then I have had two no-call, no-show appointments. Two unanswered e-mails, and I have made several phone calls to their office. Eventually someone came out to resolve the issue on 5/2/2025. The solution was to remove as much dead grass as could be removed with a rake and spread grass seed over the area. The grass seed did not germinate in the oil contaminated soil. I contacted John Ray and Sons again on 5/20/2025 and was told that neither one of the customer service reps I had been communicating with were available. 48 hours later I still have not heard from either of them.

It's been a couple of years doing business with Glens Falls Heating and Propane. They have been…read moregreat. Their office staff is polite,friendly, accommodating when setting up deliveries. Their prices have been fair. As for their drivers they have been excellent. Especially since our driveway can be challenging in the winter months. I would highly recommend them if your in need for propane in the Adirondack area!

I have a 500' driveway, it's a hill. Their driver BACKS Up ALL the way!! Then pulls the heavy hose…read moreanother 100 feet to the 800 gallon tank! Even if it's cleared of snow, the wind is fierce and leaves drifts! I'm 77 and can't shovel it every time! The driver said, quote, " I'm a Mountain goat!" lol. He's Very dedicated !! I appreciate their dependability!!!!!

I am shocked by the reviews. We have been using Norton over 15 years. We had a pool installed and…read morefinally got our heater for it. They gave me a quote, a time frame, showed up, bent over backwards to assist us with all our questions, and went out of their way to make sure things were perfect. Thank you so much!!

Absolutely HORRIBLE company to do business with with!!!! DISGRACEFUL customer service &…read moreOUTRAGEOUSLY high prices!!! $6.90 a gallon for propane!!!!! Do yourself a favor and avoid this company at all costs!! They should be absolutely ashamed of themselves!!

In the past, we had used Suburban Propane to deliver propane, back when we were using propane to…read moreheat our pool, but then we got rid of our pool. We thought of them again when we installed a new furnace in the Fall of 2019 and needed propane tanks to be installed again. The short version of this story is that Suburban Propane installed these tanks specifically where we told them not to - directly on top of our septic tank, which cause the septic tank to collapse weeks later. We are stunned by their lack of assistance in resolving their mistake and ignorance of ASME standards that prohibit locating these propane tanks near or on septic tanks and want to warn others to not using this company for that reason. To explain what happened, we called Suburban Propane to install propane tanks to heat our house with our new furnace. They sent out a field worker and my mom made sure to stay home to meet with him about where to place these two large tanks. My mom explained that we have a mulched area that no one should stand or walk because there has been a septic tank below there since she and her parents moved into the house about 55 years ago. There are ASME (American Society of Mechanical Engineers) standards (and common sense) that say you should not install propane tanks on top of or within 10 feet of a septic tank. My mom showed him where the propane tanks had previously been during the ~20 years we had propane tanks with their company when we used them to heat our pool and the field worker told my mom that in order to have the propane tanks there again she would have to cement one of our basement windows. My mom calls her boyfriend to cement the window that the field worker told her to and she left for work, thinking everything was agreed on. Lo and behold my mom arrives home from work to find the propane tanks in a completely different area than they agreed on, right on top of the septic tank! She calls the company three times over the next few weeks to ask them to move them because she's worried about the septic tank. Louise, the receptionist, tells her multiple times that there is nothing they will do, she will not let my mom speak to the manager, and dismisses my mom's concerns. Eventually my mom gives up in frustration, only to receive a voicemail from Louise about a month later telling her that they can no longer deliver propane because of the unsafe situation at the propane tanks. Louise explains in the voicemail that a 'sink hole' was discovered when her staff tried to deliver propane. My mom is completely confused because she is not aware of any issue by the tanks and now has to wonder how she will heat her house in the winter. My mom goes outside and sees a deep footprint near the propane tanks - the weight of the propane tanks and their staff has collapsed the septic tank, just as she had warned them! My mom calls the septic tank company and they arrive and confirm the septic tank below the propane tanks has collapsed and will cost ~$4,000-$6,000 to repair and that the propane tanks need to be move immediately. My mom calls Suburban Propane and they claim the issue to be a sink hole that their staff didn't create and that for a fee they will move the tanks to a new area. This company caused thousands of dollars in damage and wanted to charge an extra fee on top of that! I called their help line numerous times and they told me to speak to their manager, Jim. Louise refused to let us speak to the manager and multiple times denied their manager to be Jim. We eventually were able to get a hold of their branch manager Jim and their operations manager Javier, who were both much kinder than Louise, but they both refused to take responsibility for the collapsed septic tank and insisted that it must have collapsed for another reason than their tanks being directly on top of it. We are now having to file a court case against this company because we don't have thousands of dollars lying around to fix their mistake. I obviously cannot recommend any company that ignores their customer's requests and placed these tanks in a new area compared to where they were before and placing them instead in an unsafe area while ignoring regulations as well. It's unfortunate that their receptionist acts like an enforcer for their staff and would not allow us to speak to anyone to solve this issue before the septic tank collapsed. It's also unfortunate that they have not been able to work with us during the numerous phone calls and site visits to resolve their mistake after working with them in the past for decades without any issues.

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I called today to inquire about switching my service to CES (big mistake)…read morespoke to a nasty woman named dawn, who wouldn't even let me speak to a salesperson (bimbo was on a power trip) I don't know how these people run their business but having this idiot Dawn as the contact person is not a good idea Stay away from these folks