I can't even give PaPa Murphy's a one star 90% of the time when we want pizza we come here.
This evening my boyfriend & I decided to stop here & order a pizza on our way home from our daughter's house, we go in & right before us a lady & her two children had went in they go to the counter order their pizza got a liter of pop, we go to the counter, order our pizza, the cashier was very friendly, she gave us the copy of the ticket & she put the order ticket on the pizza prep counter, there were three people prepping pizza's (one whom was the store manager, but did not know that at this time, as she was not wearing a name tag).
More people came in picked up their pizza's which had been called in, no big deal, six other people came in, walked up to counter, placed order, sat down ten minutes passed, I told my boyfriend we never wait this long for pizza, thgey are always fast, he say's let's wait a bit longer, looks like they have people coming in & picking up pizza's that they called in, so we wait, twenty minutes we wait all these six people that came in after we did, ordered their pizza's, sat down, their names were called and they left, so my boyfriend & I go up to the counter to find out why it is taking so long, he handed the cashier his pizza ticket receipt, she asks his name, he tells her, the first person in line dressed in black says I don't have your ticket, I can't find it, I lost your ticket, I say :you lost the order ticket, how can you lose an order ticket, Patrick say's I want to talk to your manager, she say's I am the manager, I say :you're the manager & you lost an order ticket, sorry lady that is not a very good manager & very irresponsible on your part, you call youself a manager? she tells me I've been managing this place for twenty years" I say: PaPa Murphys has not been in Selah for twenty years so there's no way you have managed this for twenty years.
Six other people have come in, placed an order sat down & waited for their name to be called, got their pizza & left it has been TWENTY MINUTES LADY " she say's I lost your ticket, sorry"
I say: Sorry??? that's all you have to say is sorry? sorry don't cut it lady, (the who;le time she is giggling & smiling and say's I don't know what you expect me or want me to do, I say: REALLY??? and it's not funny, you call yourself a manager? I don't think so, you are not a good manager at all, and I will be calling corporate and making a complaint against you. She says: go ahead I don't really care, and they won't do anything.
Patrick tells her I want a refund, give me my damn money back, the male cashier gave Patrick his money back & kept apologizing we told him it was not his fault and you have nothing to apologize for, it is management's fault.
This has happened three times in the last six months, the other two the pizza was not what we ordered, but we let it go, and have not gone back since except for this evening, & we will NOT go back until they get a new manager or make things right, this is unacceptable & I also told her, I was going to tell everyone we knew what you did & not to go there.
AS soon as we got in the car I called corporate, talked to a freal nice lady named Esther, told her everything, she said she would tell upper management & they will be dealing with the manager at the Selah store.
She asked us our mailing address & also asked me some other questions, so hopefully they will make things right, like firing her & putting another manager in there that cares about the customers & will not brush the customers off like this manager did us.
She was very very unprofessional, no name tag to identify who she is, & not concerned, had a major attitude and does not care, we will NOT go back.
I had to rate this, but I do not give it a one star or even a quarter star read more