Price point Pizza taste and quality, and color balance. This is like traditional Old Country Pizza!

Service was excellent, and coming to the taste, mouth-watering, and it was perfectly cooked and well-balanced with toppings. Manager Sam and insiders did a great job. Highly recommend the place read more

I don't understand the hate on this papa john's, the food was served fast and the customer services was exemplary. Don't let all these 1 stars define this place, I ordered for pickup a pizza and wings and it was ready within minutes. Definitely recommend you to come here!!! read more

Papa John is the best chain pizza . I go here often. I love the pizza. I order through the app . I get rewards for spending money and can use the (papa dough )10 dollars to put towards any thing I want to buy. read more

This location is absolutely terrible! I never leave reviews based on bad experiences, but this one merited a review. So I order a pizza and garlic twists. After awhile, I get a call from the store directly saying my driver was there and trying to contact me...I had no missed calls, but I ran out anyway. When I get outside he's sitting in his car so I give a quick wave, figured we got things situated. He gets out and starts yelling at me that he called 6 or 7 times. I check my phone again and inform him I had no missed calls and that maybe he dialed the wrong number. He proceeds to read out a wrong number (remember, the restaurant called - so I provided the correct number). Trying to just get it over with I was like "Hey, not trying to fight with you I just want my food". He then yelled "Where's the money!?!" (I was paying in cash) so I just responded "right here (held up hand) I've had it the whole time". He responded "No, go back in the house, F#cK You!". He threw a hissy fit because he called the wrong number. I walked back inside and called the restaurant. After explaining the situation the guy on the phone appeared to agree and proceeded to place me on hold (for almost 10 minutes) to speak with his manager. He eventually came back and informed me the manager said to "just give him 50% off" and that the driver refused to deliver my food....All because HE dialed the wrong number. What a joke. There's a reason this place has a terrible rating. read more

If I could give zero I would. I ordered and I live literally a ten minute walk away but I ordered delivery because it was raining. The original time frame said 27-37 minutes. It is now one hour later and I am just getting my food and it's cold. I got a notification at 10:03 that my pizza was on the way and after calling and checking the drop off and it kept saying whatever time I called (I.e. I called at 10:21 it said pizza will be delivered at 10:21) so I choose the option to speak to a manager she puts me on hold for 7 minutes. I hang up and call back and she hangs up on me not once but five times she finally answers and says he is on his way and it still takes another 20 minutes. When the pizza finally arrives the driver refuses to come to my apartment let alone to my building even after I already left him a tip. Never ever get ordering from them again. Choose another location or order pizza boils instead!!!!! read more

Ordered pizza from here twice. Both times the pizza crust was doughy under cooked and soggy

I ordered online and came in about 20 minutes later to pickup some garlic knots, chicken wings, and a medium garden fresh pizza. I selected this type of pizza because it was the healthiest pizza option that the offer. I could have gotten the fresh spinach and tomatoes pizza with two different types of cheese, but I was pretty sure about the garden fresh choice. I have yet to try a slice, as I'm still standing here waiting for my order to be prepared. From what zi can tell it includes green peppers, onions, black olives, tomatoes, and mushrooms. How can you beat that combo? The place was nice, and it's set up strictly for carry out, and deliveries of course. I wouldn't characterize any of the people behind the counter as overly friendly, you can tell they are only here to do their job. I wouldn't mind trying out one of the wings right about now, I've been dying of hunger since I left work this evening. Patience my dear Watson! read more

Papa Johns Pizza - Pizza Near Me - Washington, DC, District of Columbia

AVOID this place !! If I could give a negative rating I would !! First off I couldn't understand the person who answered the phone AT ALL .... I ordered $8 wings and a $10 pizza and my total went from $32 to $45 LOL so I was sure it was a mixup and after multiple I'm sorry what? Can you repeat that ! Huh? what ? ugh ..... I resorted to online ordering ....... BEST BET ! So I Placed my order online .... 45 mins later NOTHING so I called the store and yet another person answered who barely spoke English and stated "your food no come lady" "coming coming" 5 minutes later the delivery driver shows up BUT with half of my order!!!!!!!!! He said "did she bring your wings" ....... ????? Who is she like so confused "oh another delivery driver is bringing your wings" ::PAUSE A MOMENT::: you're telling me you left Papa Johns that's .7 miles from my house without my wings??? And didn't go back !!! That's the main thing I wanted My Pizza was cold !!! At 1245 AM ...... YES AFTER MIDNIGHT I got a call from the "other delivery driver" saying he was pulling up with my wings ! OK I placed my order at 9:30/9:45 PM here it is almost 1AM and you're showing up with my 8 wings!!!! Unacceptable.... mind you they close at 11pm and my pizza came at 11 NEVER AGAIN!!!! I WANT MY MONEY BACK !!!! read more

Over an hour and a half wait for a pizza, and no one will even answer the phone. I called their national customer service line, and even they had no idea what is going on in the store. I've called no less than 6 times, only to be hung up on when someone actually bothered to answer the phone. When I called back like a damn maniac, they told me "oh, the delivery guy already left." If I wasn't watching my roommates sick dog, I'd have walked the 5 blocks over there - or ordered from somewhere else. Too bad I'd already paid via online ordering. The pizza is not that good for this kind awful service. read more

9yrs in and still trash. I haven't been in about 5 yes bc I would get sick each time we purchased pizza. Today was a relapse. Never again.

AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID...AVOID... Having said that: * The pizzas themselves are good. As good as any pizza I've gotten from any Papa Johns, of which there are a vast number in the DMV area...and herein, perhaps, lies the problem. As are the chicken nuggets, which appear to be recognizable parts of erstwhile chickens, and which -- no joke -- we order largely to share with our cats. But I digress. * The food being tasty, by national-franchise-delivery standards, isn't the problem. This particular store, however, is managed by Charlie Foxtrot. Several times, orders from EAT24 failed to go through. The most recent time, the order was listed as "confirmed," and over a two-hour-plus-forty-five minute period (I'm a big believer in the "Sunk Cost Fallacy"), despite the manager both putting me on hold for up to 20 minutes (despite my saying "no" in response to the I-now-realize rhetorical "can I put you on hold" question), and telling me twice that the food was on its way, I found, after the third call, that the order had not in fact been received at all. I later called Eat24, whose rep not only showed the exact opposite level of customer service, but told me that their company had been having problems with Papa John's franchises in numerous locations. Having shared all this, I could of course have avoided this irritating First-World-Problem filled evening by ordering from the Papa John's website itself, but...word to the wise nonetheless. read more

If you order a pizza for pickup don't expect it to be ready unless they call you. They won't make the pizza for fear of you not showing up or accidentally putting in the wrong location. I guess they too realize that ordering from them must have been a mistake. read more

OK so this by far has to be the stupidest people I have ever dealt with. I call to place an order for a pep w/ xtr cheese & garlic knots. The guy ask me what sauce with the knots I asked for Marinara. Well they don't offer marinara as a sauce with the knots. I'm confused as I'm sure there is plenty of marinara sauce there it's a pizza joint lol. So I only order the pizza at the guy was annoying me. The person could barely speak English. So I ordered at5:30 and was told up to 45mins delivery time. I call back at 5:35pm to cancel my order. After being placed on hold for 4mins. The guy tells me I can't cancel the order it is already on its way. And that it's been 9mins from when I ordered it. I say yes and I've been with you for 4mins trying to cancel the order. In the end it worked out as I hung up, the delivery guy came to my door. But I must say that was the fastest made pizza and delivery I have ever experienced. I looks good we will see about taste. But just the service I think they haven't been getting much business and held me on the phone so I couldn't cancel. The store is literally around the corner. But anywho Update: ugh pizza is doughy and the cheese taste fake. It's not good. Get pizza elsewhere read more

Papa Johns Pizza - Small pizza. Pep extra cheese. Delivery $17. Cheese tasted disgusting. Fake cheese or poor quality - Pizza Near Me - Washington, DC, District of Columbia

Always gets orders wrong, better to just pick it up. Also btw, they like to take longer than 75minutes to deliver which is down right terrible read more

This Papa John's service is bad. I order 2 pizzas and they didn't even delivered I'm not going to order here again.

The delivery is fast, but the pizzas are always poorly prepared. First off, they never slice the pizza all the way, second, as soon as you lift it, ALL of the ingredients slide off. Wont be ordering from here again. read more

A completely average Papa Johns. It's good pizza, but don't expect insanely good pizza...It's a Papa Johns. All the 1 star reviews are totally unfair. read more

On line order of a square cut pizza with an email response of delivery within 30-40 minutes; An hour and five (5) minutes later, I get a round barely warm pizza; called the establishment and stated I have a concern, and was immediately interrupted to say they're busy and my pizza is on its way - tried again to give details = again interrupted - went to assertive route, can I state my concern without interruption and you'll then have accuracy about my concern, instead of using your crystal ball of why I'm calling. Offered to send me a corrected round pizza: Duhhh, I;m not waiting another hour for another pizza re. the rep. of not listening, delivering late, and wrong pizza. Emailed the customer service site, got an incident number, they called it, and they promised I'd be contacted within 3-5 business days (they open everyday) - six (6) days later- 01/29/15 no contact = I'm on to patronize Petes Pizza Haven that delivers to my neighborhood too, or pick up a five dollar hot and ready from Little Caesars, in the next block from this location. The best measurement of service is ALSO, when something goes wrong, how it's handled: Grade of F! read more

Literally the worst customer service experience I've ever had. After 6 minutes of being asked to slowly repeat my phone number again and again, I was put on hold for another 5 minutes. Didn't even get to ask about the actual pizza. Save yourself the energy. read more

I ordered my once yearly pizza only to find, when I brought it home, that it had pepperoni (which I do not eat). They refused to replace it, in spite of the fact that I had a written online order indicating that I had not ordered pepperoni. I had to call the national customer service number. It was a waste of my time. read more

Papa John's pizza is great, but this store is anything but. Every time I've ordered from this location my order was incorrect - whether it was cut incorrectly, missing a soda, or lacking the pepperoni I ordered, it's ALWAYS wrong. Worse, ordering at this location through EAT24 is a total nightmare: Anticipate your order arriving at least two hours late (and probably wrong) and don't bother complaining - the managers will never return your call. Please do not order from this location. ): read more

Unfathomably slow delivery. Twice in a row. Service is unapologetic. Pizza is standard fare Papa John's. Last time I order from this location. read more

I ordered two pizzas from Papa John's at this location 20 minutes ago and my thin crust pizza wasn't even thin and when I open the box of one of the pizzas half was missing and I am 100 percent sure i didn't eat it on the ride home. But the worst part was that when I called them it took me ten minutes from them to tell me I was basically lying and after that they hung up on me not even letting me say anything. read more

Pizza wasn't fully cooked and when I called and asked for a refund the lady was disrespectful

Believe the other reviews. Worst service ever. Driver never showed up, manager would not come to the phone. Had to drive to store to demand a refund. Manager refused to give franchise owner's name or number. read more

They made me wait and wouldn't give me the pizza . they acted like it was my problem. I am so frustrated and hungry.

Ordered mediterranean veggie pizza online! Included roma tomatoes, banana peppers, olives, and mushrooms. It arrived quickly and was the perfect temperature to eat : ) An overall positive experience. I was able to use some coupons too. N I love the little peppers they throw on the side read more

Terrible Customer Service!! Terribly inconsistent quality! Don't order from this location! You have been warned!