This place absolutely sucks. I ordered a pepperoni and bacon pizza, got delivered and it was pepperoni and banana peppers. Correct name and order on the box label, wrong pizza. I also ordered a 2 liter soda, got a 20 oz. Another time I ordered a pan pizza. The cheese is overflowing past the crust and all over the box. The pizza is literally stuck to the box. They don't care, don't pay attention, and don't do the bare minimum. Don't order from here. read more

Really? Are you serious? Have some pride in your work. I know this is papa John's and quality shouldn't be expected but I wouldn't let wings leave the store looking like this. The cost of everything is going up and if you are passing this burden on to the consumer then get your quality in check. Looks like the sauce was literally an afterthought so they opened it up real quick and squeezed a few ketchup packets. Also, cheddar stuffed crust wasn't stuffed with cheddar, Why advertise if you're not going to do it eh? read more

Papa Johns Pizza - Sauce shortage? I mean seriously......have some pride in your work man. - Pizza Near Me - Walnut Creek, California

The Pizza is great and the service is great every time! The owner is really nice. Great price as well!

Never delivered. Maybe we will get a refund. But I doubt it. The agent didn't even have the good grace to apologize for failure. UPDATE: As expected, we were charged for the pizza we never got. There are lots of pizza places in Walnut Creek. Go there. read more

Well, the last time I went here and ordered that "Epic Stuffed Crust" pizza, the middle of the pizza was literally raw. You couldn't pick it up without it falling apart and it wasn't at all hot. I tried calling the store but nobody ever picked up. I filled out an email survey and at the end there's an option to get contacted by the store manager - never heard from anyone. A week or so later I got an email asking if anybody from the store contacted me and it "apologized" and said someone would contact me. Nobody ever did. That was about 2 1/2 weeks ago. I guess since they don't care, I won't care to go back. Problem solved I guess. Good job! read more

I really don't like how tips were added to my credit card bill. I ordered on the app and went to this Papa John's location to carry out myself. I agreed to the amount to pay on the app. I received an email receipt showing what my overall total is. After checking my credit card bill, I noticed an extra $2 was added. I'm guessing it was added as a tip. I understand some people would not argue or say that an extra $2 tip iis not that big of a deal. But for some people, with tight budget, it is. Nor did I agree to this. It is more of a principal than dollar amount. It is not right to charge extra and assume most people will not check their credit card bills. I have carried out at other Papa John's location and this has never happened before. read more

One pizza was missing the chicken I added and paid $2 extra for, another was REAL LIGHT on the salami. I picked up the pizzas, even though free delivery was offered bcuz they don't have their own delivery drivers, and last order was real slow. read more

Do not order from this shop for delivery. They use door dash which is completely unreliable. At least an hour longer than estimate and this time food was never delivered. eve read more

Papa John's Pizza draw my attention to a new item. was able to find a parking space in this busy center. eats: papadia (7.99) philly cheesesteak -some sandwich type eats using pizza dough with different filliings -edges slightly burnt, pizza crust tasted ok, -meats gristly, not much, filled with green peppers, onions, little cheese. -had chili at side, eats had too much sodium -garlic sauce has no garlic taste, contains only 2% garlic. wouldn't repeat for this item. not worthy.... read more

Papa Johns Pizza - Philly cheesesteak with fake garlic dip. - Pizza Near Me - Walnut Creek, California

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Let me start with the positive; the pizza was fresh and tasted pretty good. The base is fluffy and the cheese melted nicely. Unfortunately that is where it ends. I ordered the $40 NY style cheesesteak pizza + olives, what I got was a Cheese pizza with the slightest hint of meat (on some slices, not all) and no olives at all. The worst part is there was "some" meat, but it was soo miserly it was as if the restaurant wanted to stiff me.... "MORE? YOU WANT MORE?" "Please sir, I am starving!"... There is really nothing worse than a miserly restaurant, when I order a meat and cheese pizza for $40 I would really appreciate some meat on there. Missing the additional olives was the icing on an already sour cake. Not the best experience by any means, I doubt I will order from here again I don't like misers. read more

Papa Johns Pizza - Apparently this is a cheesesteak pizza?? Where's the steak? Oh you mean that tiny piece in the corner?? - Pizza Near Me - Walnut Creek, California

I ordered two pizzas ($80 with delivery) the pizza's arrived tossed and folded in the box with the cheese stuck to the top of the box and folded in half. I called about a refund. The manager told me to text a picture of the pizza to a cell phone number which I did and he said I would receive a refund in a few days. then hung up on me. I never got a refund and tried calling customer service 3 times. I finally called the store back and got the same guy on the phone. He said he would have to pass my number along to upper management then hung up on me before I even got a chance to give him my number. Just a heads up, if they mess up your order you're stuck with it. read more

Papa Johns Pizza - Pizza Near Me - Walnut Creek, California

Always great pizzas and super fast service, literally ordered on the app and only took 10 minutes for the pizza to be ready. Super friendly people will always order from them. read more

I ordered pick up of a pepperoni pizza, what could go wrong? Well the pizza was a smashed mess. It looked like someone dropped it before they put it in the box and didn't care enough to make a new one. It looked so bad I didn't even eat it. read more

Every Friday night I stop in for the last couple of years to pick up pizza for movie night with my family. My 11 year old is very picky and enjoys that Papa John's doesn't burn the pizza. This location has been very consistent. It got to the point where I started seeing the same person at the front regularly and he always greeted with a smile and great disposition. It's not much but it's great to have consistent positive encounters especially when so much of picking up good feels transactional. Just wanted to give my boy Farid a shout out and appreciate being a part of our movie nights! read more

Do not order online. Call them and make them give you the Customer Service you deserve. If anything goes wrong like it did with me you'll spend an hour on the phone speaking to multiple different people to finally get a customer service number. An online order should take a maximum of five minutes. Especially since they are outsourcing their work on you. I personally will never go there again. read more

This place is garbage. Placed an online order for delivery something happened and it was placed as carry out I called a hour later manager said it was carry out he speaks to you like you're dumb and can't order online. After a hour I said forget it just cancel he said I would still get charged because they had to throw away the food. I said I placed the order for delivery for a reason and after over a hour I'm not waiting .. still charged me and on top of that calls me out my name . No food no refund nothing . this place should be shut down just by reading all the other reviews on here. do your self a favor go to the concord location . read more

I'm not a hipster, not a foodie, I'm a tired mom with a life threatening peanut allergy! Definitely 5 stars for my demographic, here's why: #1 and most importantly, my kids will actually eat it #2 tired from long day? They will be here in 20min #3 fun shapes are a plus for my 4yr old. Hearts for V-day; pumpkin shaped for October #4 they're consistent- my kids will always eat it #5 I was tricked into thinking that I should be able to balance kids, career, and sanity. Pizza is always the right answer to a mentally and physically draining day. Kids man, they're always hungry! #6 don't judge- I once said, "my kids will only eat healthy, organic, home cooked". HA! 4 years, crying kids who refuse to eat anything I dare spend significant time cooking, no sleep, I've lowered my standards. In conclusion, pizza it is! read more

Papa Johns Pizza - Heart Pizza $15.99 during February - Pizza Near Me - Walnut Creek, California

This is my go to pizza place. They are always prompt in delivery with a great variety of pizza options. I think it was the owner who took my order and prepped my pizza. He was very nice and accommodating so excellent customer service. Took my order, offered me any add ons I may have forgotten, started my order and gave me a prompt ETA of when the pizza would be done with a smile on his face. Smooth and efficient transaction. Then personally came to me to hand the piping hot pizza off :) I got the Halloween pizza special and it was both delicious and cute to eat! I haven't tried their gluten-free pizza but do intend to next time! read more

Papa Johns Pizza - Jack o lantern pizza for Halloween :) - Pizza Near Me - Walnut Creek, California

Totally got the order wrong and no way to add instructions on 'to go' order. Ordered 2 chicken caesars along with a pizza. Pizza just 'meh'. Salads were in small pre packaged containers - not chicken caesars - bowl held about 1 cup of iceberg lettuce and some cherry tomatoes. No caesar. No chicken - did not look like the photo on their site at all. $7.99 each for a cup of lettuce? Couldnt get through via phone as it was a Friday night after it was delivered. Called the next day. 'Mohammed' never called me back. Will NEVER order from this place again. read more

Walnut Creek California: review for this location ONLY. MAN, proprietor "saw me coming!!" Back Story: up from San Diego on emergency basis, mom had been emergency admitted to ICU at John Muir hospital. ICU Staff AMAZING!!!! Separate review to follow for THOSE heros. My mother was receiving such incredible care, the two days before Thanksgiving 2023 no less, that I felt as a small gesture it would be appropriate to send dinner of pizza to the night staff who were away from their families and caring for MINE! Sentiment COMPLETELY LOST with the Franchise owner I dealt with. Please know, I was COMPLETELY intending to pay full price, not asking for favors. I had many large(x-large?) pizzas sent to floor. I was a bit surprised at total cost, but I don't frequently order pizzas or have them delivered. Younger brother heard total $$ of order and barked out, "WOW! They TOTALLY took advantage of you! Not a single discount or coupon applied." (He DOES order pizzas to be delivered.) My Gripe: Franchise Owner, with whom I dealt with in person, truly was kinda annoyed with me not having a complete "deliver to" address (the cash register had taped to the register "John Muir Hospital: go here" instructions that I happened to see and pointed out to him, not re-inventing the wheel here... AND he was decidedly UN helpful Re: Coupons/discounts. I treat all patients at the hospital I practice at with courtesy and empathy and will continue to do so, despite the hit to my belief in the compassion of my fellow humans..... read more

Terrible Can't even carry a pizza nicely. Terrible and they use the whole excuse you can't speak to a manager until tomorrow. Oh... and the driver wasn't wearing a mask. read more

Papa Johns Pizza - Pizza Near Me - Walnut Creek, California

Believe it or not!! I drove around.. don't know what to get... and I ended up in the corner of the same plaza... I went to this Papa John pizza place... I always love Papa John pizza.. but what made me want to write a review because of the service I received today!! The owner was so nice. She took my order and the husband prepared my pizza. He hand delivered to me with a great smile. This place will be my favorite place from now on. Thank you Papa John!! read more

Papa Johns Pizza - Great medium size pepperoni pizza!! Delicious!! - Pizza Near Me - Walnut Creek, California

Awesome customer service here!! Niko and Felipe both are very friendly and make the whole experience a pleasant one. Much props!! Great to see good people here. Thanks!! Leon read more

Pizza is always good. No Buffalo wings in stock. I ordered online from Papa John website at 9:22pm. I received a confirmation text from Qmenu? I called papa johns around 9:42pm (trying to order wings as well but they were out) and cashier said order was never added. Then waiting an additional 20 mins for pizza. Cashier did discount my order by $9. I hope no one else goes through this trouble. read more

Yelp needs to make zero stars a thing!! Idk what's up with the rating on this place. I ordered a pizza from the Walnut Creek location. I am literally not exaggerating at all when I say that a Safeway microwaveable pizza would have been better. read more

The pizzas are very tasty and always plenty of cheese, which for me is a must on a pizza. The Papa John's Pizza location on Newhall is near my home and I have found that going there the price of the pizza is probably about half the price as getting it delivered. By picking it up you can grab sodas and an incredible brownie dessert they make. The price of the pizza, sodas, and brownie is about the same when picked up as just the pizza when delivered. The quality is very good and a good deal when picked up. The extras they charge to deliver is to me a total rip off! Buyer beware! read more

Beware and check your order pricing. I went in to order and they just charged whatever they wanted thinking I wouldn't realize since there wasn't a total screen at the register. I questioned them and all of a sudden my order was $6 cheaper. I asked for a breakdown and it didn't make any sense or match the posted signage pricing. I canceled my order and left the store. read more

Pretty happy with this place. Only done delivery but the pizza and sides are good and they are on time. read more

We have ordered pizza for delivery many times from Papa John's and they have been consistent on every order. What's in a pizza anyway? Some dough, some sauce, a little cheese and of course the toppings. Point is, it is not rocket science and you have to work hard to screw it up. We like Papa John's Pizza because they have the thin crust option. We are not big on big dough and love the crunchy thin crust option. Papa John's also lets you customize your pizza. That is the way we like to roll. We like to do it "our way". Our go to is pepperoni, bacon, extra cheese, no sauce on thin crust. It is really pretty darn good. Order online is easy and delivery is fast. Papa John's is not cheap, perhaps a step down from independent pizza shops but for a large pizza house, they make some good pizza. Yes, we like Papa John's enough to award 4 stars. Would I bother writing this much if we did not like their pizza? Not getting paid for this, just sharing my experience... Pizza Pizza read more

Not much to say without pictures.......................glad I was hungry so didn't throw them away. $100 worth of four almost plain cheese pizzas read more

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The best Philly steak pizza I had ever and Papa John's is my favorite pizza restaurant

I ordered take out for the first time through grub hub it was quick and easy. Ordered the chicken spinach garlic and Alfredo pizza with side of chicken poppers. Everything tasted good and hot. The garlic sauce was tasty Only downside was they didn't email or call when it was ready. I had to call and ask. The clerk in the store was very friendly and smiled. read more

great service! , 1:32 AM 4/13/24. the two guys who was working at night shift to closing were so nice and very hard working. got my order really quick and very RESPECTFUL and just outstanding. dude who was working at 1:32 am 4/13/24 should get a raise with how amazing his attitude is and how he is so respectful. GOD BLESS HIM! FOOD WAS AMAZING !!!!! read more

Very good Service and Yummy Pizza! Love it! Staff are kind and helpful, even I am not good in English. And don't forget add some anchovies on you pizza. read more

This is not the first time we ate here and they rarely make a bad pie...today's pizza was especially scrumptious (thin crust veggie). All the staff are very nice and friendly of course Boris (owner) is super nice person. If you got nothing against chains, try from this location they are pretty good. Oh, I got 25% off using their promo code here on yelp. From ordering to delivery its all good. read more

Papa Johns Pizza - Thin Crust Garden Veggie Pizza Yuuuummmm... - Pizza Near Me - Walnut Creek, California

This used to be a go to place for us for pizza. However the last two times I've been there, employees are not washing their hands, just wringing them on a towel, and they're not wearing masks that are mandated for food servers. I've called this to management's attention and their headquarters. The disgusting and unhygienic practices continue. Who knows what you'll catch here. Proceed with caution! read more

Great tasting pizza made correctly and delivered on time to the right address. Not too many places in town can to that. read more

Horrible experience at this place last night, I was craving pizza after work so decided to visit this location. First, we walked in and weren't even acknowledged, we straight up waited around 5 m to somebody come and say something but not even that. The person came and I had to walk up to him and ask if I can place an order. Okey, whatever maybe he was busy, I place my order, waited for around 20 minutes and get the pizza and we get one full of jalapeño when the only modifications we asked for was half tomato sauce, half Alfredo, add pepperoni, tell me how to you get confused with jalapeños?!!! Then we asked again for half tomato half Alfredo, he says okey only 5 m It will be ready, which doesn't make sense you don't make a pizza in 5 minutes. We asked and explained again, a Garden Fresh, add pepperoni, half tomato sauce and half Alfredo. We get the pizza after 20 minutes and it's full of cheese with barely food in it, and of course it looked good, barely toppings but okey I will take it. On the way back to my house I stared picking on my pizza because I am starving and the pizza has no tomato sauce !?? Seriously? Alfredo sauce was for my husband, I don't like Alfredo sauce. I was pissed at the time. However, I said maybe I am just hungry, I start eating and I find a piece of plastic in the pizza... !!!!! You kidding with me !!??? I waisted my time, my money, I was hungry, and by the time everything else was closed to get food. Horrible place, horrible ambiance, horrible service, horrible food. I called the next day 3 times to get a refund and I am still getting the answer of " let me call my manager to see if I can give u a refund ". Are u serious!!?? And even then the person I spoke to says " no you didn't ask for that you asked for garlic and Alfredo sauce not tomato" how I am even close to sound like that and even more when I have to re ask and re order my pizza. Then I say "anyway i found plastic in my pizza I need a refund I am not eating this" I see a question for your manager for bad service or a food complaint of taste but dude I found a fucking plastic in my pizza. The pizza that was made wrong!!!! Don't ever come in here because you would be disappointed. I have the pictures of the plastic I felt in my mouth and maybe you can also see how there was barely tomatoes or mushrooms on the pizza I got. read more

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Ordered delivery from here and received the wrong pizza. Paid over $35 including the tip, really disappointed. The guy over the phone told me there was nothing they can do because the manager already left for the day. read more

If I could give 10 stars I would. First of all the pizza is incredible. Everything is fresh and cooked properly and it's literally delicious. By far my favorite pizza place. I'm telling you, the pizza here is unlike any other pizza LOL it's just so damn good. Let's also talk about the staff.... INCREDIBLE HUMAN BEINGS. The owner is truly the sweetest and is always so accommodating and welcoming. I know it's just a pizza place but they treat you like family and hey if you go a few times, you might get something free. Why? Because they're just THAT nice. I literally love this place. read more