So, we've been here a couple of times for convenience. We only live about 3-4 whole miles away, but they won't deliver to us. The most recent time I picked up pizza on the way home, the man at the drive thru was so completely rude and unprofessional. My husband had ordered and I simply asked if I needed to tip/pay, or if it was already taken care of. He seemed super put out to have to check, then said "it's already paid for" and slammed the window shut.
We all have bad days, so I tried to disregard that event. However, a week later I needed to go get pizzas for my son's birthday party and a few things came up last minute, one of them being my baby getting a fever. I decided I would have them delivered through DoorDash. I ordered 2 cheese and 3 pepperoni pizzas. Once they arrived, I had 5 cheese pizzas. Never mind that the dash driver wouldn't answer at this point and it's IMPOSSIBLE to contact the company.
I double checked the order to make sure I didn't make the mistake and called this papa johns in hopes they would fix it since the receipt was correct. Not only was manager SO short and rude (probably the same guy from the window), but he may as well have said, "I really don't care." ...Told me I shouldn't use DoorDash and it's their issue since I used them, even though PJ won't deliver to us only a few miles away. Will NEVER use this place again, even in a pinch. The trouble isn't worth the mediocre pizza. Rafael's in Ooltewah AND Ringgold (on both sides of us) are WAY better if we're going to have to dash it anyway. I suggest you use Rafael's too and avoid this a-hole. read more