Stopped on our way back from Alabama. I ordered grilled chicken bites and waffle fries... We used the drive thru super busy...the young man outside taking orders was friendly and prompt.The day after black Friday so the drive thru was super busy...but we surprisingly got it quickly... Chicken was tasty...needed a fork ate with fingers haha...fries were okay. read more

Super fast food, but all was hot. Easy to order. Play area was great to let little ones play and stretch out since we have travel a long time and still has lot to go. Parking lot has a lot going on so keep eye out for cars. read more

Chick-fil-A - Coca Cola light - Fast Food Near Me - Ooltewah, Tennessee

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Chick-fil-a is a staple in the south. At one time their chicken goodness was limited to mall food courts, Truet's beacon on poultry hill now shines proudly as free standing restaurants in nearly every major suburb. This particular location is average though, with the operator's focus on profit over experience resulting in noticeable rationing of napkins and sauces. Make sure you ask for extras cause expectations in those two areas might not be met. read more

Chick-fil-A - Fast Food Near Me - Ooltewah, Tennessee

Great experience! The staff were super friendly and kind as I came through the drive thru!! Food was delicious and fresh. There was a long line and it still went fast and efficiently. I would definitely recommend this Chick-fil-A and can't wait to return! read more

Excellent location with delicious food and super friendly employees. The dining room manager was amazing and she checked on us several times during our lunch. This is my favorite Chick-fil-a location. read more

Food was terrible, sauce exploded everywhere in bag, lied about taking cheese off food which could kill my sister she's allergic. they were very very rude, cussed at me and wouldnt help, and the store is disgusting, dirty, and HORRIBLE atmosphere read more

Since changing the drive thru lanes service has declined. Not a fan of pushing to use mobile order. I must not be only one who feels this way since no one was in mobile order lane and other was backed to road. Disappointing!! read more

drive thru employee had dirt underneath his fingernail and a pungent odor on several occasions lately

Worst chick-fil-a that I have ever been to. We waited an hour for a single order, and they've sold us expired ranch dressing two times now. Terrible management. read more

Chick-fil-A - Ranch expired by a month and tasted awful - Fast Food Near Me - Ooltewah, Tennessee

Greatest Chick-fil-A I have ever had in my life, Carter was amazing. Got my food before you could say Chick-fil-A! Don't get why it's only a 3 star? Like what?!?!??! Easily 5 stars! Delicious food, great service, and rapid speed! Going every Friday from now on! read more

I never write reviews but I'm hoping management sees and implements better training. I live nearby so I'm here all the time. EVERY TIME, 100% of the time, my order is missing things. Usually missing an entire chicken sandwich, or a fry/ drink. Today I ordered 3 spicy deluxe's and a lettuce wrapped grilled sandwich. Was missing one spicy deluxe. I got that, went to open my grilled sandwich and it's crispy. I reordered a grilled lettuce wrapped deluxe sandwich and specified all the toppings. It came bare, chicken and lettuce- without the asked for cheese and pickles and tomato. I ate it because I'm hungry and hate fixing things and this would have been a third attempt in this order. I've gotten drive thru so many times to come home and realize I'm missing big things. read more

An mediocre representation of the franchise. Service was friendly and food was served in a reasonable amount of time. However the portions were stingy and they served us chicken marbles rather than chicken nuggets. The waffle fries were tepid and the container was half full. read more

This location is one of our favorites for this franchise. They are well organized, thoughtful, and thorough. Their COVID precautions are solid and they have good systems in place to keep everyone happy and safe. The food is always on par, service is always good, and they keep the high-traffic flow moving very well. read more

Chick-fil-A - Got to love good chicken! Today we grabbed a quick bite from the drive-thru and as usual, it was wonderful! - Fast Food Near Me - Ooltewah, Tennessee

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Worst customer service experience ever with the Chick-fil-A in Ooltewah. I went in this morning at 10:32 to see if they still had biscuits. Had an early morning flight and hadn't had a chance to eat anything. I could see that the food bins had a good number of biscuits in them but I was rudely told that "we're not selling breakfast anymore". I realize that I was 2 minutes late for breakfast, but again, they had plenty of biscuits. I was so astonished that they really did not care and made no apologies at all for not caring!! It's a sad day when Chick-fil-a has become just another place. read more

We ordered $70 worth of food and they didn't forget any of it!!!! This CFA is absolutely amazing!!!

I've always loved Chick fl a, but this one just takes it to another level, great food, service is fast and nice, never have had a bad experience read more

Been struggling to actually having to write this review but I feel it needs to be done. I have always been a huge fan of chick fillet. This location was a welcome addition when it first opened. The in person and drive thru service A+++. What I began to notice for several months is the quality of the food. Bread not fresh, nuggets that are more breaded than chicken Thought it was a fluke but I realized my frequent visits to Ooltewah location was the culprit. I never experienced this in any other location. Bottom line. I would like corporate to examine the quality of the food at Ooltewah compared to the other area locations. read more

Always been the best one in the area. Hate that I don't live out there anymore. They are the fastest, friendliest, and have the best food

Ordered to go, got my meal, and drove home only to realize they had forgotten my sauce. I called to see if they could deliver because in the time it would take me to get back there my food would be cold and the manager was annoyed and didn't even apologize. Worst customer service for a chick fil a I've seen. read more

The drive thru experience during Covid is FIRST RATE. But on three separate occasions, when I got to the window they ask me if I'm a food service worker picking up an order for someone else. I'm just letting y'all know that asking if (black people especially) are food service workers when they are customers is at the very least a triggering micro aggression. Please have a staff meeting and fix this ASAP. read more

Came by on a Saturday afternoon and the line was loooong. Great thing about Chick-fil-A is that they know how to streamline and get those two lines moving fast. The customer service is great. Everyone is so friendly and they even tell you which car to follow as two lines merge. I love their sugar free lemonade and get a diet Arnold Palmer (with unsweet tea). Love those waffle fries too! Great job on nailing the customer service. read more

Gave me a chocolate milkshake instead of peppermint ,Your milkshake you gave my sister chocolate instead of peppermint y'all need to listen,Bums,Goofy, read more

The other day i ordered delivery from this chick fil a and this is what i received when i paid extra for mac & cheese. extremely disappointing and inedible. read more

Chick-fil-A - Mac & Cheese - Fast Food Near Me - Ooltewah, Tennessee

Quick breakfast on the way today! Chicken biscuit sandwich was yummy... squeeze a lil honey and it's perfect. Coffee tastes burnt though... bummer. Speedy getting through the drive thru ... wow, no waiting at all! Good job Chik-fil-A! read more

The lady taking our orders was polite. However, they gave us no sauces then when we called back about it the manager didn't even apologize. By the time we go back to get sauces our food will be cold. Worst chick fil a I've ever been to. read more

Ordered food on saturday. Every worker is very friendly and curious as usual. The food today was subpar though. Chicken breading was slimy, fries were cold and unsalted. Come on chik you are better than this read more

When one has been on the road since 4:30 am and traveled through Atlanta during morning rush hour, breakfast has become a necessity. And so it was with me. Now seeing as how I was fresh off a 6 week fitness challenge that included a set diet, I was wise to find a place where there would be healthy options. I began my Yelp search for Chick-fil-a and was pleasantly surprised to find this new location in Ooltewah. We decided the drive-through would work, since they have a reputation of being fast no matter how long the line. This location lived up to that reputation. A young team member was waiting outside, tablet in hand to take our order. In less than 5 minutes, we were back on the Interstate! I decided to go with a bagel, topped with egg, cheese, and chicken. I have found my new breakfast favorite. The chicken is the same size as the one on a sandwich, the egg was cooked up right, and the cheese was melted perfectly over all of it. I will be keeping a eye out for this location on future trips. *Insider's Tip -It is all of 2 minutes off the Interstate. Go to the traffic light and turn in like you are visiting the Wal-mart there then take the first right. -Be sure you know what you want beforehand. Since they take the order before you reach the menu, you need to look it up on your phone ahead of time...or just order the chicken, egg, and cheese. read more

best chick-fil-a in america!!! best nuggets and service. super clean inside and Karen the sweetest employee!

Thank you. Thank you Chick Fil A for being there when I was sad. That you for letting down an entire chicken sandwich meal, with a milkshake in my car, when I was sad and tired of studying. Your warmth and tenderness will never be forgotten. read more

Employees at this location sucks!!!!!!!!!!!!!! 7 out of 10 times gave me wrong food. So rude always. Worst Chick-fil-a ever!!!!! read more

When we were there, all trash cans were full to overflowing. Ordered grilled nuggets and they were tasteless and dried out. Not the typical food that you expect from Chick-fil-A. read more

Come on Chick-fil-A if I order a large fry then at least put forth the effort to fill the container with more than a small fry. It's a rip off. Service has been slowly getting worse at this location. I love Chick-fil-A but you truly let me down tonight. read more

Chick-fil-A - ows a hand holding a container of fries - Fast Food Near Me - Ooltewah, Tennessee

Half my order was incorrect. The fix was having me come all the way back to replace items when I already sat in the drive thru for 15 minutes. My money should of been refunded or a credit on my account given for the missing items. Which was half of the order. Disappointed as I love Chick-fil-A very much. Hate to write a bad review. read more

Worst chick fil a in America. I travel 100% for work and have never had a bad experience at a chick fil a till I visited this one

They have good food but the people who work here are rude and they call you names!!!!!

This is a great place with super customer service. They are really nice. They will always treat you with respect.

I love this Chick-Fil-A. They always have a long line but it moves quickly. It's clean. The employees are friendly and nice. Food is always hot! If I were to complain about something the kids play area is little compared to other locations... but that is minor. We eat here literally at least once a week sometimes twice! read more

PEOPLE OF OOLTEWAH!!! We are free! FREE from the tyranny of Ooltewah's fast food crime syndicate! Free from negligent unapologetic service! No longer will we eat random poorly made food. No more will we grovel with a receipt to claim our purchased items. I have seen a place where the ice cream machine always flows, food comes with silverware, the drinks have straws, and condiments are NOT forgotten! A place that fills your order with care and impeccable accuracy! A place where the drive through can feed a 130 cars in an hour!!! They will welcome us with JOY and our gratitude accepted with a simple "My Pleasure". Together WE WILL rise up and FEAST on the Lords Chicken!!! read more

This location is awful. They have horrible service. I'm actually surprised. Usually Chic-fil-A has really good service and friendly staff. This place doesn't. The person that took my order was rude and seemed frustrated taking my order. She didn't even want to scan my Chic fil app. I had it ready to go all she had to do was scan it. But instead she rushed me off. I then had other girl that hands out the receipts scan my app and i asked her i wanted to redeem some points and grab two brownies. She said sure and told me they were added to my order. Once i got to the window the window attendant was also rude. My order wasn't correct after I asked if everything was in the bag. My bag was torn and my items were falling out. These employees don't care about customer service. Chic-fil-A In ooltewah you need to get your act together read more

Missing a sandwich, straws and a large fry. 3 other large fries that came half filled. Glad your drive through crew has jokes to tell eachother but id prefer them focusing on getting the order correct. read more