Great service. Restaurant was especially busy but of course food came out fairly quickly and hot! The man working the dining room kept the room spotless! Made sure every table was sanitized before someone sat down to eat. He even jumped in to refill drinks when he saw the line was getting long for that. read more

The manager, Emily here is absolutely an utterly disrespectful, completely messed up my order and told me to deal with it, and then proceeded to raise her voice at me. There's absolutely no way I would support this business. read more

I left the review on Yelp. Unbelievable. Good is always good at Chick Fi A The service for a walk in was the worse I've ever experienced. I'm a life long app holder and couldn't even order a tea. Check out Yelp for mine and others. read more

The food is great staff are very friendly food is always fresh like other fast food the staff are mature and dont act like kids

Can I rate a zero? EVERY time we go here they screw up our order and forget getting mostly chicken with nuggets. It's more crispy pieces than chicken. Never again giving this location another chance. read more

3.5/5 for overall drive thru experience Not much else to add around that, just factoring in the overall friendliness of staff, their ability to manage high volumes of traffic, and the overall food quality once we got it (the ice creams were pitiful). May try to find another option in this area or on down somewhere traveling through. read more

Don't go to this location. We love Chick Fil a, but this was the worst food we were ever served from Chick Fil a. We live in Florida and were on vacation. We needed a quick dinner and figured we couldn't go wrong with Chick Fil a. Drive thru service only. Ordered 4 Chick Fil a chicken sandwich meals. The fries were soggy, less than room temperature, and gross. The containers for the fries were not filled to the top. The Coca Cola fountain drinks we were served tasted like coke mixed with Dr Pepper. The sandwiches were not really hot either and didn't taste quite like a Chick Fil a chicken sandwich. Not a meal I would ever want to repeat. read more

Usual good food. Thankful they are open in spite of worker shortage Food: 5/5 Service 5:5 Location :5/5 Near Exit Facility 4/5. Lots of parking read more

Service is extremely slow. Waited 10 months minutes at the window for an egg white grill. I'm actually typing this review as I wait. This has to be a McDonald s branded as a Chick-fil-A. Jamie read more

This new convenient addition to Cleveland, TN. Is amazing the service. Is just like any other Chick-fil-A the modern updates is always stellar.. I have always used the drive thru. And I've only peeked inside once. It has beautiful modern decor. But as usual, the lines are long, which is to be expected because it is right off the highway. I have gone here several times and I have always been satisfied.. read more

A decent representation of the chain. The drive-thru at first appeared to be a bit slow, but it wasn't really too bad. The food was of the typical and good quality and I had ordered the chicken sandwich combo. read more

We stopped here for a quick afternoon snack and to use the restroom. We love enjoying a quick snack of Chicken Bites and Crinkle Fries when we are on the road. The restrooms were very clean.Nice place to stop. read more

This was the first chic filet where I ever encountered problems. The person that took our order was annoyed and then they forgot half of our order. We were already on the road and couldn't turn around. read more

I've had good service lately and good food. New autumn spice is also pretty good. Keep uo good work read more

Chick-fil-A - Spicy Chicken Biscuit - Fast Food Near Me - Cleveland, Tennessee

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They left out 2 orders of French fries. When I called they offered to write it down in a book so I could ask next time I'm there. It was on my app. Why not give credit? read more

Always wonderful!! Love going here as much as I can. Smiling faces, very clean and super fast!

Chick Fil A is always clean and orderly. Their peppermint shakes are great! Polite, courteous service- Awesome!

as usual, a very good meal. I had the grilled chicken club. Very good. My wife had the chicken nuggets, which are always good We went through the Drive through, and it was very well organized. read more

Easily the best chick fil a I have been too. So perfect. Such a good experience. Shoutout my boy ben who was in training. Really well done. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Cleveland, Tennessee

Who doesn't like a fried chicken sandwich or nuggets? The last few times I went my fries were so heavy with grease. And they put ice dream into the bag with my hot food AND left out my sauce. I know you were taught not to put cold stuff and hot stuff together. Come on Chick-fil-a, we expect better out of you! read more

I just left the Keith St location after getting very angry that my mobile order wasn't filled and my points were gone...and then we realized that I was at the wrong location. The manager was SO incredibly kind by filling the order and calling the other location to cancel it. I'm sorry that I didn't catch the manager's name, but she was so kind dealing with me even though I did not deserve it. Thank you, and I'm so sorry!!! read more

They are so sweet here!!! Drew gave us amazing service and was so nice! The best chick-fil-a!

Absolutely the slowest Chick-fil-A I've ever been to. 30 minutes first time and little more second time AND this is in the drive thru! Two and done for this chicken lover. read more

This a wonderful place to eat. People are extra nice and are practicing safety during covid. Food is delicious....... read more

Chick-fil-A - Me - Fast Food Near Me - Cleveland, Tennessee

Great service , clean and of course yummy scrumptious chicken nuggets with a large diet lemonade yum!

Food was good, but the service was not. The manager with shorter grey hair (I think her name was Karen?) was particularly unpleasant. Employees are usually okay, but never kind. They do the minimum and I avoid this CFA location usually at all costs. That being said Simon was this place's redeeming factor. He is an angel! read more

I love Chick and was thrilled about the location so close to the house we bought when moving to Cleveland just a few months ago. Chick was a way to feel like there was still some normalcy even though we had just moved nearly 2,000 miles from home. This location, however, just keeps slipping. We do mobile orders and then go through the drive thru to get them. Several times now we have gotten home with our meal and have been missing items. The food we do get maintains a very mediocre standard and isn't always correct either. It is just disappointing. I've been to the location on Keith a couple times and my lingering impression there was that the employees were unfriendly. read more

Fresh & hot! Couldn't ask for more! Tasty lunch. Too bad drive-thru can't keep up with demand. It has been years since I have attempted drive-thru. read more

I got my food delivered today and the girl who delivered my food couldn't find my house because she was speeding past in a neighborhood that has many kids. When she finally found my house my fries were cold and my sandwich wasn't even out together my chicken wasn't in the middle of bread worst experience I've had read more

Order in service was perfect. Restaurant was spotless, restrooms clean and fully stocked. Food was spot on, as usual from Chick-fil-A!

Best Chick-fil-A. They gave us plush cows. True southern hospitality. Tea was sweet. Chicken was fried. And "my pleasure" was said.

Chick-fil-A in Cleveland Tennessee is slipping. The girl at the drive-through should work at McDonald's. Definitely did not live up to the Chick-fil-A reputation of top-notch service. I could almost hear her eyes rolling when she had to get off her phone to take my order. I support Chick-fil-A because of their great work ethic and respect that each employee has for the customers. Please Chick-fil-A don't go the way of all the other fast food. Management needs to step up with better training in screen their employees to continue the high level of quality I expect. read more

I placed a catering order online on 3/8/23 for delivery on 3/9 around 11:15 am from the Chick-Fil-A at 1000 Paul Huff Parkway, NW, Cleveland, TN. I called the store that afternoon to provide directions and make sure everything would be ok. I also talked with the manager the morning of 3/9 to make sure the order was ok and ask if they could pre-assembly the boxes and she said no. The order arrived on time but the driver forgot the boxes which held the chips and brownie. They sent another driver back with the boxes but he didn't arrive until 15 minutes after the meeting started. I had to provide my co-workers with a partial lunch and then I had to go into the meeting while it was in progress and put out the remainder of the food. This was very embarrassing to me and unacceptable service. I called the manager to complain and all she did was apologize, but made no offer to provide any incentive to keep my business. read more

The last three times I've visited my order has been incomplete or incorrect all together. I'm very disappointed.

I love Chick-fil-A but every time I go to this address, they always seem to mess up my order which amazes my considering I just get a spicy sandwich plain. They've corrected my orders twice now. I'll drive out of the way to eat at the Keith Street location just because they're amazing. read more

i was really really bummed bc i ordered the spicy southwest salad, and i asked for creamy salsa dressing and they gave me balsamic.. and they forgot my chick-fil-a sauce with my fries. they also forgot all the other toppings that come with the spicy southwest. the creamy salsa dressing is the best part of the salad so i kinda feel like my money is wasted. fries were also way saltier than normal. the drive thru guy forgot my drink too and i had to remind him for it, and he wasn't the friendliest either :( read more