It's been a long time since I have written a review, but I have never felt the need to do so more than tonight. This McDonald's is already the worst McDonald's, we avoid it as much as we can, and even when we ask them to please make our food fresh, or please be sure that the cheese is melted thoroughly on our sandwiches, it never happens and once we have our food, let's just say we do not feel comfortable asking for modifications because of the terrible customer service and the obvious incompetence that takes place at most McDonald's in the Chattanooga area. I hope that McDonald's corporate can get down here someday and figure out how to teach their employees to correctly make food and heat food and actually melt cheese on things. Tonight we pulled up and there was one car in the drive-through. After waiting behind them for five minutes, that truck drove off, which told us that something was wrong, we pulled up to the speaker and we were told that they would be right with us. After waiting for an additional 6 minutes, I said hello and the employee came on the speaker and said that she is doing the job of three people and that we are going to have to wait. All we wanted to do was order a Sundae because we thought that they could actually handle that. There was no one in front of us in the drive-through line and there were only two cars in the parking lot and we only saw one person inside potentially ordering food. This is absolutely ridiculous and goes to show that this location needs attention, because I'm not sure how they are even in business. Do better! Chattanooga fast food is the worst I've ever experienced. read more

Got two Big Macs both were made with old patties every time I come here it's a bad experience won't be going back French fries always cold or they mix hot with old always no good! read more

I have ate here many times mostly at breakfast and they have all been good. I like the sausage biscuit and the McMuffin is also good . read more

McDonald's - Open but nobody on register - Fast Food Near Me - Chattanooga, Tennessee

Each time I visited the drive-thru to pick up food, everyone was incredibly friendly. It was only yesterday that I first stepped inside with a similar experience. read more

Went into McDonakds to order a double fish. Waited quite some time as it was 5 ish , busy & understaffed. I got my double fish filet , brought it out to the car to eat. It was beyond ate able. The fish was so dark in color & crispy. I went back in , and he offered to make another one. I received it, brought it to the car, it was dark & very crispy. My thought the oil is OLD! Terrible $$ spent. read more

These people are absolutely terrible. I watched multiple people walk out of the restaurant because of how long it took and I waited for over 25 minutes for my food and then it wasn't right. read more

The only reason I did 2 stars is because the food does taste good. But service, speed and ambiance is chaos. I order the most simple things for breakfast like 1-2 biscuits and 9 times out of 10 it is wrong and takes 30 minutes. I will start making a trip to the one.l over by the mall. It's crazy. It's happened EVERY single time I've went there for breakfast. 1 star if it wasn't for the decent food. read more

I think this place has its ups and downs but I got my food in under 5 minutes because I walked inside rather the going through the packed drive thru and the service well they are just working at McDonalds what can you expect lol read more

Just got Matthew a #1 combo from McDonalds at 1735 Ooltewah Ringgold Rd... as you can see burger already had several bites taken out of it!! Gross!! Please Share Not one apology or I have no idea what happened... manager acted like it was not an issue read more

McDonald's - a hamburger in a box - Fast Food Near Me - Chattanooga, Tennessee

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Ordered fish sandwich. Only got 1/4 piece of cheese on it!!! My wife's 1/4lb combo burger was broken and only got half a patty

Ordered at 4:18 Waited in line for a while. Got my food at 4:25 They messed up 3/4 of the order... they have a sign that says we are open inside... they are not.. so I had to walk into the car line.. when the car in front of me left, told the cashier then a Karen Manager came and gave me a hard time screaming about "we can't take them back because of COVID" then asked which car I'm in. Then shut the window on me... waited until 4:41 to get replacement food read more

Large fries was anything but large. My husband didn't believe I didn't eat any on the way home. Thanks for the fight McDonald's. We really didn't fight were just disappointed in having to share. read more

McDonald's - This is a large fries... - Fast Food Near Me - Chattanooga, Tennessee

Today is Sunday August 27th 2023. I arrived @ 6:23 after waiting over 5 minutes for someone to take my order, I was told that it would be a few minutes that the lady was there by herself. I said i will wait, i am diabete and need to eat. While talking to someone on the phone, the lady cut in and said she had 3 people scheduled but they was no shows. In a defensive tone. I told the person I was talking to that this has been an on going issue for 7 years. Same old story. Lady took my order, 1lg coke and sausage and egg muffin no cheese. She took my money and told me the muffin was frozen to pull my car up, cause it go against her handle time. I said no, no other car was behind me and I prefer to sit at window and wait. She ask a other employee to ask me to pull forward. Again I said no. No one else is here, I will wait. I ask for my receipt and said I was going to complain. The white girl told me that there was no reason to complain that McDonald's already knows that they are under staffed. The THREW my food at me and slammed the window shut. I am 62 years old....this is old people abuse. And I didn't get a receipt. It was 6:41 when I got the frozen muffin. Which was not really frozen. read more

I've tried this location several times and it is always awful. I'm not kidding - my order was wrong EVERY time (at least five times, maybe more). Wait in the drive through is waaaaayyy too long for order just to be wrong. I will go out of my way to avoid this location at all costs. read more

Just moved to the area recently and have found this McDonald's to be very service oriented which hopefully means they reviewed previous poor comments and made the necessary changes. Only been in the morning and afternoon but very happy with food quality and service. Hoping it continues. read more

If you have time to wait for a longer time than normal, are ok with checking your bag because I don't think I've ever had a correct order, and if you don't mind stale French fries, then it's ok. I'm actually glad it's not a good one because it deters me from eating McDs more and need to be a little healthier. read more

Went through the drive through and I ordered 6 items with 1 sausage McGriddle which came with cheese and no sausage = yucky, they charged me 80 cents for 2 pieces of cheese. I didn't want any cheese. Then a quarter pound bacon cheeseburger which came with no bacon. The fries and hash browns were correct. I was not in a position to be able to go back so I washed down the McGriddle with soda. The burger was good. I seem to frequently have issues with McDonald's service and rarely stop there because of it but my grand daughter wanted it. read more

Well...its 745 on Saturday December 16th and your lobby is closed...there were 2 employees sitting in the parking lot smoking telling customers that they were so short staffed that they closed the lobby...even the golden arches were off....really??? McDonald's?? So off to burger king we went...way too many choices in ooltewah to play that game... read more

Absolutely terrible service, unless you don't care to not get whet you asked for then cool, but if you don't get what you asked for don't bother asking them to fix it because sometimes they just simply won't. /: read more

All of the McDonald's in Chattanooga are horrible. Expect to wait 10 minutes for your egg mcmuffin and ice cream sundae. The only reason we resort to fast food, is because we need it fast and these clowns are a joke. I have been to the Gunbarrel, Hixson, and Ooltewah-Ringgold locations and they are all long waits for a hot fudge sundae!! We often go inside due to the long wait time in the drive thru. They aren't slow for a lack of employees. They all just stand around in there. Inefficiency at its worst! read more

Absolutely the worst location in Chattanooga!! They are always slow. Tonight I sat in the line for almost 15 min and when we got our food everything was cold and my sons sprite was half full. read more

Buns were stale . Cashier and kitchen staff WAY too loud . Lack of good management is obvious. Even had a begger approach me IN THE RESTAURANT. read more

This is consistently one of the worst McDonalds I have ever been to. They have no idea how or when to staff appropriately and it is often dirty. This morning, nobody was helping the counter and the manager told the long line she would get to us when she could. read more

Can I select less than one star? No? Well, let's just dive right in... I have received a stale biscuit on more than three occasions. Normally I can just tear off the small section that is stale, but this morning it was different. The whole biscuit was so stale that I was unable to eat any of it. Had to throw it away and waste a dollar; even though it wasn't worth that to begin with. Next, there's the coffee. There's nothing wrong with the taste, but every time I order a vanilla latte, there's always a lot spilled out of it. I ordered and paid for a large, so I expect a full cup. Sorry if that's too much to ask. Finally, my dad ordered a quarter pounder that was so salty he couldn't eat it. Oh, and did I mention that the wait is always ridiculous, even if you're the only one in line? read more

I cant help but to write another review because the quality of service is so incredibly poor at this McDonalds. I decided to hit the drive thru for my mother in law who just flew into town. I arrived at the drive thru at 9:50 and waited for ~14 minutes at which point there was nearly civil unrest as the roughly 4 or 5 customers were starting to get verbally upset. I bailed from the drive thru line hoping for a long-shot, a Hail Mary, that I would actually get dinner in a reasonable amount time from inside the store. I waited for another 10 minutes, inside, only to be greeting by someone who didnt seem to know what he was doing and advised that there were only two workers and it was going to "be a while" before I get food. At this point, I wasnt sure if I could mentally wrap my head around investing 20-30 minutes of my life for a filet-o-fish sandwich so I had to take a decision - stay or go. Another disgruntled customer yelled to the staff that they are totally out of ice tea.... at that point, my decision was made! McDonalds on EB Road - please get your act together! read more

I have been to this McDonald's 3 times and they had always failed me. The service is really slow and the food doesn't taste good at all. Also I think they are burning there buns each time and the chicken sandwich always tasted horrible. If you want to go to McDonald's I'd rather take a trip somewhere a bit further to get a better burger. read more

Most horrendous excuse for a McDonald's on the face of the planet. Slower than Christmas, staff is urgent as a possum crossing the road, and food is mediocre. Sad that it takes half an hour to get through being the only car in line and getting only a frappe and smoothie. Hope they can get it together for the communities sake. read more

There should be an option for a negative star. Hands down the worst McDonald's I've ever been to. Service is ridiculously slow, workers are apparently not trained well, orders are wrong and food is stale. Horrible management. They need a chick-fil-a teen to go run this location! Then it may be a pleasure to go to. read more

This is the worst one of ALL! NEVER GET ANYTHING RIGHT IN THE MORNING SHIFTS! Afternoon is not bad. This morning I went to pick up a REPLACEMENT MEAL for one they got wrong several weeks ago. Egg white delight meal, well first time didnt get a meal when paying for meal, this time replacement was a meal. Ok, get home take a bite so far so good. 2nd bite not good at all- didn't know that plastic wrappers were a new ingredient!!! Yes!- PLASTIC!! IN THE EGG AND CHEESE! Tried to call for over an hour, would not answer their phone!!! DON'T EAT HERE!! read more

McDonald's - Worst McDonald's Ever!! - Fast Food Near Me - Chattanooga, Tennessee

This place sucks, slow and rude. Will not be back to this one.

Customer Service at this location sucks. Always under-staffed. Be prepared to wait a long time for your order drive thru or dine in..

I actually downloaded yelp to write about how poor this facility function. We only come here if we absolutely have to. The staff (more like the lack of staff) treat customers with the upmost disrespect. And the service is undoubtedly poor. Please do not come here at all unless you have no other options read more

If you're going to a McDonald's, this is the wrong one to go to. Be prepared to order an ice cream cone and wait 15 minutes after ordering it, to actually get it. Keep in mind that they had to serve the whopping 3 car ahead of you their food, so I suppose that's what held them up so long at 9:30 at night. But wait, there's more. You're not only going to wait an obscene amount of time to get your food, but then, when you to the oh-so glorious window number one to pay, no one will be there to take your money. Instead, you will waste time there waiting for someone to do their job and swipe a credit card. Finally, when you reach the second window, there will be someone there holding your ice cream cone, wrapped in napkins, but with their nasty thump touching the cake cone you have been craving all day. In the end, go to Sonic. read more

This place is dirty and food is stale and cold. Employees are disorganized yelling at each other. Garbage cans overflowing.

they always mess up something in my order, and usually, my cheeseburger is so gold its bad!

Trust me when I say go somewhere else! This McDonald's is literally the worst one I have ever visited. Like everyone else says, you can expect to wait 15-20 minutes for your food and more often than not your order is wrong. It seems to mostly be staffing related as there were only three employees working when I was last there. Start to finish I waited nearly 30 minutes for a simple order for two people. They messed up my drink order so I figured it would be faster to go inside and correct it myself. Of course they were out of tea when I went in. The poor kid at the drive thru was literally sprinting from one end of the restaurant to the other to fill orders while the manager just stood there staring at the fries??? Don't bother emailing the email they provide, I've done it twice with no response. read more