Ooh, boy, where to begin? We had four adults and two little ones in our party. We arrived at 6:30 on a Friday and were greeted fairly promptly by our friendly server, Erica.
The beers came out nice and cold, so that was a nice start, but one of us wanted soda water only to be told, nope, only bottled water. Not the end of the world but disappointing.
We ordered for the little ones, and that food came out fairly quickly and was hot.
We ordered our food and then it went downhill from there. It was taking an eternity for our food, and Erica came to us quite apologetically and informed us that our order ended up on the kitchen floor. She was mortified and said that she would pay for our meal. Hey, stuff happens, and we appreciated her honesty and that she was trying.
That said, it was still taking forever, and we had to ask what was going on. At no time did a manager come out to check on us. Keep in mind that it was the witching hour for the two little ones, so we asked for their parents' food to be prepared to go.
And then we waited.
And waited.
And waited.
And waited.
And wai- you get the idea. By now, it was approaching TWO HOURS.
At long last, their food came out in to-go bags, and the manager told my daughter the best they could do was 20% off, despite Erica saying she would take care of it. Uh, that's a nope. By now, their kids were really fussy and miserable. They left.
I had ordered the blackened catfish and fixings for $18. What came out was a heaping serving of fries, cole slaw, two hush puppies, and the tiredest little sliver of catfish I think I've ever seen. While I found the food to be fairly tasty, $18 was a rip-off. My wife had the crabcake and her review was, "meh."
We did not expect our alcohol to be comped, so we asked for the bill. Another server (manager maybe?) brought the bill.
Was it comped? Nope. They had taken a measly 20% off the entire bill, including my daughter and son-in-law's food. That was a nope for us, dawg.
Long story short, we assertively disputed it and management FINALLY comped it. Not to worry, we made sure to tip Erica 20% on what would have been the bill.
Here's the kicker: my daughter texted to say their burgers, which had been prepared to-go, had no lettuce, no onion, no tomato, only a small slather of mayo, and no fries.
Listen, we get it. Sometimes a server is going to have a bad night. She was trying and I think they were a bit understaffed, but management should have had Erica's back and should've tried to make it right with us.
We could not be more disappointed. If you've read this far and decide to go, just make sure your eyes are wide open and that you don't have to be anywhere else anytime soon. read more