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    Panorama Wireless

    3.7 (3 reviews)
    Open • 9:00 am - 8:00 pm

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    Verizon

    Verizon

    2.4(190 reviews)
    0.9 mi•Panorama City
    •$$$

    We had a very disappointing experience with Verizon customer representative BRIAN RUIZ. My mom and…read moreI initially approached Brian with questions regarding my mom's phone and also asked if Oscar, another representative, was available. Unfortunately, Brian's attitude was already rude and unprofessional during our interaction. Because of the way we were treated, we decided to leave. Later, my mom came back inside and spoke with the guard, who is also Filipino and someone we knew, simply to ask a question. She asked the guard if Chris, the manager, was available or when he would be coming in. She was not speaking to Brian or trying to continue the previous conversation with him. Brian seemed to assume that my mom was still discussing the previous questions she had asked him. He then made a disrespectful comment, saying, "She doesn't listen to me," referring to my mom. This comment was unnecessary and unprofessional. My mom was only trying to get information and did not deserve to be spoken about or treated that way. Customers should be treated with patience, respect, and professionalism. We hope Verizon takes this matter seriously and provides better customer service training to ensure representatives communicate respectfully with customers.

    Worst customer service ever I am with Verizon for over a year and I stop in a Verizon retailer…read morestore and the manager would not let me charge my phone. Why do I pay for Verizon service and I cannot be helped with customer service and hospitality. How on earth At and T let me charge my phone but Verizon cannot let me charge my phone Diego

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    AT&T Store - Santana helped me get my SIM card out, it was stuck. She took her time and really helped me. She a a boss lady

    AT&T Store

    2.3(141 reviews)
    0.9 mi•Panorama City
    •$$

    I had one of the worst customer service experiences at the AT&T Store location. An employee named…read moreJose told me that if I didn't like my plan, I could "go get service elsewhere." When I tried explaining that AT&T was not offering any incentive for me to stay as a long-time customer, the manager, Jessica, told me to "shut up." When I told them not to speak to me disrespectfully, Jose raised his voice and said they were no longer going to help me. They then had security ask me to leave while I was there with my infant and simply trying to gather my belongings. I also asked for the company phone number to file a complaint, as well as their names, and they refused to provide that information. I have never felt so disrespected as a customer. Regardless of who someone is or what issue they are having, no one deserves to be treated this way. As a professional with a PhD, being treated as though I were causing trouble or doing something wrong was humiliating and unacceptable. This was by far the worst customer service experience I have ever had.

    They supposedly close at 7p but I got there at 6:55p on Sunday, just to get my phone that I ordered…read morethere for pickup (already paid), and doors already locked. The guys just standing around BSing or on their phones, not working, but probably have to stay until 7p to get that paycheck. They gave me the 'oh well' look and doofus smiles. Way to 'phone' it in, fellas.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Panorama Wireless - mobilephones - Updated October 2026

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