I had the wrong piece of my gift card for Panera and the manager here, Aaron still honored it! The gentleman at the window was also very helpful and checked with his manager to resolve the issue. They were both very helpful and gracious. They didn't make me feel stupid for having the wrong card, and I they gave me my meal on the house! It was awesome. I am very grateful for the gift, especially around the stress of Christmas shopping. Thank you!! read more

First time ever at Panera. The employee was amazing but I ordered the bacon turkey. I show my thumb in the picture to show exactly how much bacon actually came on sandwich. Cant even get a hint of bacon. Not even 2 full slices. I won't be going back. read more

Panera Bread - Not even 2 small full slices of bacon and i paid over 11dollars for the full sandwich - Sandwiches Near Me - Waco, Texas

My visit was great! I have zero complaints. It was easy to order and quick receiving my order. The restaurant was very cozy and chill, but most importantly my chipotle chicken avocado melt was amazing! read more

Panera Bread - Chipotle Chicken Avocado Melt - Sandwiches Near Me - Waco, Texas

This Panera is very good. I'm a sucker for a kiosk but that's probably because I don't like socializing. The food was good but I feel like it could have been better. The food was ready 3 minutes after I ordered it. The interior was so nice it felt very comfortable and spacious. This is great place to stop for a quick bit. read more

See all

They got my order completely wrong and everything was just thrown into the bag.. Very disappointing It was a drive thru order, we were the only ones there and waited for a lot longer than expected. Wish they could've just communicated they couldn't give me what I ordered instead of a bag of bread read more

Typically I do not review chain restaurants because with a chain you pretty much get the same thing at every location. With Panera you expect decent food, clean restaurant, good selection etc. but at this particular location you'd be caught off guard. For "fast food" it is on the pricier side so you expect a little more. We ordered off the kiosk because there appeared to be no one working the register. Food was mediocre, soup was very salty; broccoli cheddar and chicken noodle were both very salty. (Does the soup come condensed and they just didn't add enough water, milk, whatever?) They were out of mixed greens, cheese and several of the drinks in the soda fountain and in the lemonade dispenser were also out. Bathrooms were atrocious, one toilet was backed up, trash on the floor, soap dispenser was empty. Tables in the restaurant had not been wiped off. I'm capable of wiping down the table with a napkin, and I did so. The patio seating was also not clean with a large amount of trash present. Perhaps, like many places, they were short staffed today and this is not typical of this location? We won't abandon Panera nationwide because of one bad experience but heads up if you patronize this Waco location. read more

Today I went through the drive-thru to pick up my online order. The young lady at the window could not find my order so she went to get a manager to help. The manager Jessica promptly came to the window to see if she could resolve the issue. For whatever reason they had not received my order but was willing to do whatever it took to make it right. Jessica was very nice and helpful and was able to get the situation resolved quickly. I work retail and know exactly what great customer service is all about. I truly appreciate it when I receive it and I received it today! Thank you to Jessica. read more

Staff was not friendly and my order was not correct. How difficult is a bagel and cream cheese?

My parents and I have come here a few times together when we wanted to "treat" ourselves. I like the fact that they have a fairly healthy menu. A favorite of mine is the chicken lime salad w the black beans. I love that you can take a half salad and pair it with a serving of soup or half a Sammy. My dad likes the tomato soup. My mother likes the broccoli cheddar soup. There is a very relaxing atmosphere here ant the manager yd was very helpful. He took our order and helped me bring the plates for our order to our table. I believe the menu has the calories etc for each item. They sell bread and pastries as well. I loved the bread that comes w the plates but haven't tried the baked items. All in all a great place to go and if in a hurry they offer drive thru as well. read more

Panera Bread - Had a half Southwest Chile Lime Ranch Salad with Chicken and half Toasted Steak & White Cheddar. Yumm. - Sandwiches Near Me - Waco, Texas

See all

6 out of 5 times they will find a way to mess up your order (I know what I said). I have never gotten my order correct from this location. Even the parts they get "right" are wrong. If half-a**ed was a restaurant this would be it. I have been here multiple occasions thinking maybe it was just a bad day or bad crew. I can't get what I order every time I go there. I always order a bacon turkey bravo with a side baguette and a sweet tea no ice. There was no baguette, an exorbitant amount of spring mix, and ice in the unsweetened tea. The past time I asked for a bagel to eat the next morning. She asked if I wanted it sliced and toasted. I told her, "I want it sliced, but not toasted". It was not sliced. I have tried giving this store the benefit of the doubt, but they have failed every time at the simplest things. If you want Panera in Waco, go to the one by Baylor. They run it better read more

Quick service- speedy lunch and good WiFi to work on. Nice spot to focus on computer work and grab a healthy meal

Food was okay... mold coming out of the vents above us was gross. Kind of killed the mood. I'm itching just thinking about it. read more

Panera Bread - Mold - Sandwiches Near Me - Waco, Texas

5 out of 5 Bear Paws Incredible choice, 1sr time trying the tuna salad sandwich. Delicious and I couldn't stop eating it, I was trying to save half for later but whoo! read more

Panera Bread - Tuna Salad Sandwich - Sandwiches Near Me - Waco, Texas

The food horrible the bread was very chewy and bacon was cold. The lemonade was so bad could not drink it. will never return. waste of money

Some of the cushion chairs are suffering. The men's room had no paper towels and a dead creature on the floor. people there are nice but they seem understaffed and overwhelmed. read more

See all

I always like to stop at Panera for lunch when I'm out on the road because I always get a good meal at a great price. This location was clean, plenty of seating, and the service was good. In ordered from the self service kiosk, and my food was out in less than 5 minutes. I had the pick 2 (1/2 Salad 1/2 Sandwich) combo, and it tasted great. Only reason for taking off a star was for small portion of chicken in the Chipotle Chicken Avocado melt. They definitely could have added more. It was definitely more bread than protein, but other than that, my experience was great! They have plenty of tables that are located close to outlets if you need to plug in your phone or computer and work. read more

I like Panera, but for a bowl of soup, a baget, and a medium drink, it is over $12. The baget is now 2" long. Enough is enough no more Panera that is the last straw, or should I say last small hunk of bread. read more

Unfortunately this location of Panera in Waco, Texas did not measure up! I ordered 2 vegetarian spinach soufflé but the first I bite into was not vegetarian at all. Apparently they have put the wrong item to the wrong spot behind the display, a very amateur mistake, and should not happen when you offer healthy alternatives for food! Service was friendly, otherwise this would be a one star location, but the ladies must be new, since they offered no free treat for the mistake, although it is stated on both receipts. At least this is not as bad of a mistake as biting into the wrong kind of food when you are a vegetarian! I remember when this location was a 5 Star! I wonder what went wrong??? Vegetarians be aware here! read more

Panera Bread - Refund for wrong item, but no free treat! - Sandwiches Near Me - Waco, Texas

They were ridiculously overpriced for the smallest portions. The smoothie was falsely advertised and extremely small. The bread on the sandwich was burnt. They also couldn't even give us a full sized baguette after it costed us 32 dollars for one meal and a side. I would not recommend. read more

If you are not white, they will not treat you right. White staff, only serving white customers properly. The girl working for the puck up station on Friday afternoon is rude. When they ran out of chips (I put the order at 1:30 pm, for 4:45 pm puck up), they gave me tini tiny apples without informing me or apologizing for it. When I ket staring at the girl, she asked me if I wanted to see the manager. I said yes, the manager came and apologized and kept asking what else I can do for you!!! I am sure if I was white, you would be asking me options, from all that you could do being the manager. I am sure you don't care as it is prime location and you will get plenty of business regardless your service. read more

Went out of our way for this Panera because recording said dining room was open. Got there only to see sign on door that it's not the case. Totally disappointed and feel it's unacceptable business practices. read more

If you plan on some semblance of service for breakfast, you can forget it. You have to use the kiosk. Absolutely have to. No offer to help. This morning -----no Half and Half. No bagels---no scones. We left to go somewhere else. This is the last time I will go to this location. General impression is that at this location it is poorly managed. read more

Better than chuys! When I arrived to Panera I was skeptical but I couldn't let my uncles gift card go to waste so I took my gf to Panera and I didn't regret it. read more

Panera Bread - Our delicious meal - Sandwiches Near Me - Waco, Texas

Food is good but the restaurant is NASTY. I go in here 2-3 times a week and it's always filthy even when it's slow. The furniture is nasty and the worst is the floor in front of the drink dispensers is gross sticky EVERY TIME I go in and I have to clean the bottom of my shoes when I get home. The men's restroom is gross and nasty. My suggestion is to never go inside, it's bad. read more

All I can say is wow! The general Manager here goes above and beyond most places I've ever been to. I'd say Panera is a mix between a sit down restaurant and fast food. But the service here was like I was eating at a five-star restaurant. I love when servers go above and beyond to make the experience enjoyable. Well worth the money, even though Panera is not my favorite place to eat I will definitely be back to this location. read more

Kept us waiting 25 minutes (after which we left empty handed) for 2 to go sandwiches, without warning, so they could fill a $250 order. That's just crappy service, with no excuse. Don't go. read more

What a rip off! I paid $5.39 for what I ordered as a whole grill cheese sandwich. What a joke. Look at the photo and you can see the size of the sandwich next to the size of the key! And, there's a very thin slice of cheese! You can buy a loaf of artisan bread at Central Market for that price! I guess the full sandwich would cost more than $10!!!! At my restaurant, I'll sell you a big fat loaded smoked beef brisket with a bag of chips for $10! Also, I ordered a coke but the order taker didn't bother to inform me that they don't sell Coke. She just gave me a cup and I found out when I got to the self serve station that there's no Coke! Poor service even on a to go. Hideous price for basics a slice of bread. I won't be back. EVER. read more

Food is great. Love the Fiji apple chicken salad with French onion soup. The reason I am rating this restaurant a three is because their bathroom" women's" is a huge mess with toilet paper and feminin hygiene items laying on the floor. The hand towel dispenser wasn't working plus the trash can was overflowing. In addition the restaurant itself "tables, floor and bin for dishes was overflowing and dirty. read more

Would give 0 stars if I could. I placed my order through the Panera bread app at 3:30pm with a pickup at 6pm. When picking up the order they advised they were out of baguette and chips and could not give us those items with our order and gave us a few cookies. My order was for a sandwich - Napa CHICKEN SALAD with extra picked onions. I shouts caps that because what I got was a tiny slice of chicken breast with mayo smeared on it and a few almonds thrown on and that didn't take up the full sandwich, at best it was on 1/4 of the bread on both sides. They had AMPLE time to contact me about being out of what I ordered. Instead they let us walk out with a bread sandwich. Will NEVER GO HERE AGAIN- they fully charged my card and when I called to talk to them they just picked up and hung up every time without actually answering. FEELING RIPPED OFF FOR SURE. read more

Delicious food, friendly staff, and enjoyable experience! I particularly want to compliment the gentlemen bussing tables and taking out the trash. He was such a diligent worker. read more

There was not a big line and I ordered for a Goddess green Comb salad. Received the salad with no chicken and just lettuce no other greens. The guy taking orders rude af, but the cashier is sweet. I would just make my own salad at this point very very disappointed on Panera. read more

Best Panera i've been to. Was seven hours into a long drive to Dallas and figured i'd stop for a quick bite. The workers were super sweet, and gave me a free pastry since they had some extras and it was the end of the day. I couldn't help but leave a tip, they made my night! read more

My review from last year stated that my mac and cheese came out cold. I had the same experience from today's visit. Not only was it cold, but the noodles were hard and it was just completely inedible. I will probably never order this again. It's such a shame because years before this dish was sooo good. Fortunately, the staff allowed me to exchange it for anything else so I got a turkey sandwich heated up. The replacement was good, but how does the mac and cheese continue to fail when it's one of their most popular dishes? Upsetting. Good customer service!! read more

I was not thrilled about the 10 minute wait to order. One girl taking orders with 10 people in line? The floors were dirty (napkins, crumbs) & vacant tables were not wiped down. They redeemed themselves by having my food out very quickly. The Smokehouse Turkey was tasty. Update: The bathroom was a disaster area! read more

Not the cleanest (grime in the door and handles & most of the tables were dirty), they forgot one of our salads so we had to wait for it, forgot our bread, and someone was vacuuming the whole time. Kinda makes me wish I would have gotten it to go. read more

Ordered the flat bread pepperoni for 9$ and something... it had potential witch good crust but lemme tell you that was it. let me just say tostinos 1$ pizza is about the equivalent the only reason two stars is involved is because the crust was good lol read more

So on mother's day I was in the drive thru line. There was a dead kitten close by in line behind the dumpsters. While waiting an employee came out the back door and picked up the kitten (she had clear gloves on) and carried it back inside. Not out in a bag then in dumpster but INSIDE thru back door. I reversed then drove out of line. read more

It's been awhile since I've been to a Panera and I couldn't believe how disappointed I was at this place. The tables were all dirty. I ordered from the kiosk thinking my order would be correct but instead to find so many things wrong. I ordered plain tomatoes and got both plain tomatoes and some other tomatoes with some kind of tomato sauce. The sandwich was so bland even though I had chipotle mayonnaise. My husband said his sandwich was bland too. Never again! read more

Birthday lunch I love the food here. I always do a pick 2 and get a 1/2 salad and 1/2 sandwhich and a frozen mocha. I'm always so happy with it. The restaurant is always really clean and I get my food relatively fast. My only complaint is that the cashiers always seem something to be desired. They don't know what a lot of the items are or they mumbled. However I still find it worth it to get good food. I will definitely be back for a long time to come. read more

Panera Bread - Sandwiches Near Me - Waco, Texas

Worst Panera I've ever been to. Start with cold coffee that had been out for over an hour. Then our food order was wrong. Sent it back and they brought back the right order but severely undercooked. Absolutely awful. read more