I used to really enjoy the good until someone said its "glorified hospital food," and I really never went back. I don't know if it's just the hype around it but it really isn't the best. That being said it has a lot to offer with desserts and such, which I appreciate. Pretty good if you like sort of bland food. The service is pretty good never had a weird experience. read more

If I could give this place a 0, I would! We had ordered a sandwich and said no mayo. No mayo. I open the sandwich and there was as little mayo that they tried to scrape off . Another time, our food was cold. They seem to never get our orders right. It's not that hard !! read more

It's a great spot in Visalia. When we moved here, this was one of the perks in our decision in moving here. We go to Paneras at least once or twice a month. The service is great. The food is great. I just wish that they had the electronic, self-service kiosks like other Paneras do. read more

The visit to this restaurant was horrible at best. First Of all, I just wanted an order of Mac n Cheese. It was for my Son who was just discharged from the hospital. So I reluctantly agreed to drive through the crazy holiday shopping traffic and buy him his Mac n Cheese to perk him up. I was greeted by pushy staff that seemed to get upset that I didn't want to buy one of their cookies or anything else for that matter. I simply wanted the Mac n Cheese. While waiting I went to use the restroom that wasn't clean and not all of the lights worked in it. So after all of that wait and less than pleasant staff, I picked up my order of Mac n Cheese that wasn't as hot (temperature wise) I thought it would be. I did give this restaurant 1 star as that is the lowest rating that I can give. I can guarantee that I will not ever return to this restaurant again. read more

The food here is just alright, the tea is better than the food. But the service is good. The thing I like here is that I can study here

At first I thought this place was good, but it now seems boring, noisy, and a bit chaotic. Granted, the breads are good, but I think it's better to buy a good loaf, take it home and make one's own sandwich. The soups, too, have been disappointing lately, tasting as though they come from a can, plus it turns out to be a rather pricey lunch. If one wants a sandwich for lunch, make it yourself, or find a good sub shop. That said, the aroma of the breads is good. read more

Prices increased since I last visited. The already high $4.19 bacon egg and cheese is now $5.19 and half the size it used to be. I know it's not their decision, and the people and place is nice, but I can't see myself going back for what I considered the best breakfast sandwich in town. read more

Make sure when you order to go that you check your order before leaving. I ordered a bowl of chicken noodle to go and when I got home there was only half of a small cup of soup. It was literally three bites. I took it back and complained. I was sick so I didn't want to go back and complain but I wanted my money's worth. Chicken noodle soup is probably the tastiest thing on the menu. read more

Went in about 5:30pm to purchase or order 2 dozen sourdough rolls for the next day. The cashier paused, then walked away to get someone else, possibly the manager. That person told us they couldn't possibly make that many in such short notice. I asked how many they would have in the morning without ordering. She said "4". Panera only makes 4 rolls a day? Really? read more

Great customer service..they are friendly and open...food is fresh and delicious so as the restaurant..I gave it it 4 stars because it's a bit pricey, but this is the price you will get if you want a clean and healthy options ; ) read more

I'm so sad that the Vegetarian Black Bean Soup isn't going to be back on the menu until January! That's my favorite meal here, but my half sandwich and salad is a good place holder for now. Major S/O to the poor employee who had to take my complex order. I had so many things taken off, and so many things added on. Overall it was a good meal shared with my best friend. read more

I love this place and always take my baby to eat there on my day off. I also went there to get out of the house when I am under a lot of stress. Today the register young lady toasted all my 6 bagels burned. I gave back to her letting her know I cannot fee my baby with burned food. She got mad tour me and acted very rude. I hope she will change I don't want her to serve me anymore if I am coming back I the future. read more

Pretty good sandwiches. The paninis and Mac and cheese are really good. My only complaint is the inefficient way of standing in line. It's not really paneras fault, but they could put a line on the ground or something. The first person waiting in line is usually standing way back by the door causing a ridiculous backup of people. Anyways, pretty good lunch selection for Visalia. If there was a decent deli in town i'd prob skip panera. So until then... read more

The food is pretty good, but I found management unhelpful regarding a problem with my delivery order. Customer service is lacking.

After ordering online which is very convenient, I get there and they are out of bread. Bread bowls, baguettes, etc. this all happened at 6 PM. Do you think for a place that's calling themselves Panera bread, emphasis on the bread part, they would actually help. They should probably be called Panera sometimes bread. What place that provides food with bread runs out at 6 PM? So incredibly frustrating. I was really looking forward to having some of their turkey chili in a bread bowl. I don't know if I would recommend this location. read more

Great place and food!!!! A must place to unwind and eat healthy! Clean and cozy environment. read more

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The food is good but pricey. The bread smells great and the environment isn't too bad. I enjoy sitting outside more then anything.

It was a nice light lunch, just right. Will go there again. Place is very clean and the staff are wonderful. The only thing missing is regular tea. read more

Every time I go the whole staff is very friendly and Helpful. It is so nice to see the manager to be so involved and very friendly. I love their food especially the bakery items. read more

The mac and cheese is the best in town. You can't get better when it comes to quick sandwiches or fresh bagels. It is a chain so don't expect extraordinary things to happen like matchmaking between regulars or getting life advice from a busboy. This isn't the Peach Pit. I will say that the iced tea is always refreshing but always puts me over the 9 dollar lunch mark. read more

Hard to find a better casual meal than a soup and sanwich from Panera. Never had a bad meal here.

Had the Thai soup. So delicious. Friendly staff. I really appreciate that they sell cold pressed beet juice. I usually juice it myself, but when I'm traveling this is a good alternative. read more

I love this restaurant. I love the pick 2 of either salads, sandwiches and soups. My fav is the cheddar broccoli soup. Plus the pastries are 99 cents when you purchase a meal. read more

Let me just start with how great the service is. I had the pleasure to meet one of the workers who can sure toss a salad!! He has that Don Juan Julio look to him. The way he places each ingredient in between the bread to make a sandwich is glorious! He makes me come back for more! read more

Today June 18, 2021 at 5:27pm at the Visalia California location I went inside to order dinner to take out. They were not busy inside I only saw 4 people ordering after myself. I did see the dining area had some guest seated and eating. I ordered three full size salads with no drinks. Sara waited on me and checkout was excellent. I waited for my order and drove home. As my husband took our our salads from the bags he asked me what kind of salad dressing did I want to use. My response was...what do you mean the salads come with dressing. He said not these salads. I checked myself and there was no dressing with any of the salads. I then called the Panera Bread number and Armando answered the phone, I asked if you need to ask for dressing now, after all three salads were $33.87 and no dressing! Armando said yes normally they do. I'm then questioning not all of them do? I told Armando that I was not happy because the salads I ordered had no dressing! I told him I was going to get back in my car and drive down to get the dressing. As I arrived at Panera there was a young man outside giving an order to someone that had ordered for pickup outside. It was Armando, he came up to my window and had a bag and handed it to me. I said I'm here to get salad dressing and how did you know it was me. He stated there was only one big salad order and he figured it was mine? On my receipt it states... Accuracy Matters! Your order should be correct every time. If it's not, we'll fix it right away and give you a free treat for your trouble. Just let an associate know. I was not even offered any type of treat and Armando knew my order was not accurate. Needless to say I only didn't get any salad dressing I wasn't offered any type of treat and I had to drive back to get the salad dressing. Very dissatisfied with my service provided by Armando!! read more

Nice place. Good food. Clean. Friendly service. I only give it four stars because it's not super outstanding. Try the bread-y products, like the bagels or baguettes. Their soups, salads and sandwiches are really good. Oh, and iced tea. Yum. read more

Quality and yumminess! I enjoy knowing my food is made fresh! I am never disappointed with Panera Bread's product! The service could use a few more smiles. read more

Panera is usually my go to place. The last 2 visits make me wonder why. The workers were fooling around the manager in charge (not Ike) were uninterested in customer service. Thing I'll rethink my drop in place read more

I typically find OK service here, however there is one older lady who is newer to the cash register who is very very VERY unpleasant. While thankfully, she did not help me today, she was literally yelling at the woman next to me simply trying to order for her daughter. The service here has rapidly gotten worse. Something needs to change or you won't be seeing me anymore read more

Quite honestly, it's not the food that makes Visalia's Panera worth going to. It's he staff and management. The managers at this Panera constantly do their best to make sure customers are pleased. read more

This place needs to find a new manager or better management.. I went in with my kids to get lunch. We ordered our food and as soon as we got done ordering some guy comes out and says that we have to leave cause my kids don't have masks on. Mind you my kids are 1,2,6,and 9, my two little ones shouldn't be wearing a mask in the first place, kids under 2 it's not recommended! My two older ones have asthma, and for health reasons they can't wear them! Mind you it's a hippo violation and discrimination to not help a customer based on health conditions! Luckily I wasn't in the mood to argue with the man, but I will never be going back to this place of business again! So sad they discriminate and make a scene and escorted me and my kids out as fast as he could! He tried to be nice about it but clearly Panera needs to train their staff and management better! The company could be sued for discrimination like this! The food is good but not worth it when you are treated badly! read more

Love love love this place!! Fresh salads, incredible breads and pastries. Honestly, one of my favorite eating establishments!!

Always enjoy eating here! With a big family, it's always great to find a place where there's something everyone really enjoys. Sandwiches are great, my favorite is the Napa Almond Chicken Salad. Their Mac & Cheese is AMAZING! The perfect comfort food! My youngest daughter absolutely LOVES their Broccoli Cheddar Soup & Strawberry Poppyseed Salad. Their breads & sweets are all delicious as well. Definitely one of our favorite places. read more

I love the atmosphere! Their coffee is by far the best I have tasted and the fact that you can combine different flavor makes it even better and refill it! The staff are nice and the pastries are delicious. Love their sandwiches too! Great place to have a nice breakfast or lunch with the family, friends or even just relax by yourself read more

I love this place! I would highly recommend it to any one. I always order ahead on the app, and dine in. They have it on a shelf and it's always ready by the time I get there. They always follow the specific special instructions that I include on the app. I will definitely keep coming back! read more

Panera has been my go to on busy days. I love ordering online and then only having to run in and pick it up less than 10 minutes later. However over the past few weeks there has been a definite change. I do not know what has caused it but the sandwiches are skimpier and the salads are more lettuce and less of everything else. I will continue being for a few more weeks and then may have to find another go to. read more

I love the food at Panera, but this location comes up wanting. I travel frequently, so I have many other Panera locations to compare to our local location (Visalia). Our office usually orders online for rapid pick up. More often than not, the orders are wrong. We have to ask whoever is picking up the order for our group to please go through order and double check that everything is in there & correct. We shouldn't have to do that. Recently, the cups for the drinks were missing and the sandwich that we requested additional items on (& we were charged for) was missing those items. We politely asked that this be corrected, and the manager (I assume manager, a Hispanic man in maybe his 30's) was very indignant and didn't even apologize other than to just grab the sandwich, add the items that should have been on it and toss it and the cups at me). I/we also find it interesting that the Panera App asks if we would like to tip. For what? I place the order online, and I pick up the order sitting on a shelf when I get there. This is such a small thing, but it just rubs me the wrong way. read more

Friendly staff. Cleaning dining room and restrooms. Plenty of seats and electrical outlets. Free WiFi. Good food. I love this place! Be sure to get the rewards card for savings and freebies. read more

I'd hate to write this review about what is one of my favorite places to eat. After today though, Im not sure when I'll be back. I put an online order at about 11:40 for a You Pick 2 meal. I asked for it to be read by 12:20.My lunch is at 12:30, and since I only get a 30 minute lunch, I like to make sure it is ready when I pick it up. Now, every single time I have been there before, everything has been perfect. Probably would've given this a 5 star. Today though was just like nothing I experienced before. When I get there to the rapid pick up section there was nothing. There was a few other people there too waiting for their orders. Well apparently their system was down, the one that receives online orders. I decided to wait, not make a big deal about. Well, they made everyone who was waiting their orders except for me. Then this lady comes up to me and asks me for my name to look it up in the system, I told her my name about 5 times and spelled it. Then asks to see my confirmation email. Luckily I had my phone with me and I pull up my email where it is confirming my order. So she grabs my phone takes it to the back kitchen, takes it to the cooks off to the side, takes it to what seemed to be like a manager. She was walking around with my phone for a good 5-10 minutes. It was very awkward and uncomfortable. Then the manager reads off my order from my phone to the workers. Hands me my phone back. And he is looking up stuff on the computer. Finally after 30 minutes of being here (yes my whole lunch) he gives me a bag with my order (instead of half sandwich they did give me a whole sandwich, which i don't even want at this point) and he tells me, I found your order you put your first name twice instead of Name and Last Name. Trying to blame it on me, so I said "And thats why my order didn't go through? Or when you looked up my first name wouldn't it still have shown up?" and he's like well yeah it would have. So he was trying to blame me. When that had nothing to do with it. I walked out mad, no one apologized or anything, plus I was late back to work. read more

Normally this place is great. However, the staff doesn't enforce basic hospitality standards with its clientele. Today not one staff member said anything to some who brought their pet dog into the place (Not a service dog). The dog smelled and ruined my meal. Also, lots of people with no manners dropping the F bomb loudly...common people, protect the family environment! read more