Had a seamless online pickup order here. Food was good (standard soups, salads and sandwiches) and was ready on time. No real complaints except front register service was a little slow (added a pastry when I got there). read more

First I'd like to say thank you to the workers who showed up. I do think they need to reevaluate how they handle rapid pick up orders made on line. You should let the customer know so they don't walk up to the location to pick up their order and find a note stating to go to the drive thru dining room is closed. We went around to the back of the building to find a long line. Maybe if it has to be done this way because of lack of staffing they could take the order have them park and then run the order out when ready. We waited in a long line for an order that was placed and inside waiting for us to pick up while everyone in front of us waited at the window for their order to be made. Kind of ridiculous. This operation needs some revamping. read more

2 stars overall seems about right. Have been a few times and it's been ok I guess. Went last week just to order some baked goods. Ordered on kiosk. Went to wait by the pickup board. Lady leading the kitchen went to the baked goods area and started yelling at me that they didn't have all of the goods I had ordered. I told her I'm easy and just mix in whatever makes it right. Apparently that meant just leave my order half filled and put it in the window. Got home to find out I paid $28 for 2 cookies and 3 coconut puffs. Am I in charge of updating your POS to be accurate of what's available? Why do I get yelled at then ripped off. Wtf is with this place. Weird. read more

Good luck getting your food or drink on any given afternoon they close the dining room early multiple times per week due to short staffing.

IF I could give this Panera Bread on Ulster Avenue in Kingston NY Zero Stars I would! One of the most filthiest Restaurant and the Bathrooms are the worst, the Kitchen is disgusting, everywhere needs a good scrub down, The Floors are sticky, garbage is everywhere, nothing is clean, DIRTY! Awful POOR Management and wait times are Ridiculous 45 minutes for a Soup & Sandwich you're kidding right! I should have walked out because the portions are so small-I have no idea how they get away with it! The Board of Health needs to check this Restaurant out, there are many VIOLATIONS in this Restaurant, tearing bread with their bare hands, is just one of them! EWWWWWE A Supervisor needs to get to this Restaurant and Save It, I will never order or go here again, it's that Disappointing, & DISGUSTING!!! read more

What could improve? Literally everything. Ordered a whole chicken salad sandwich, only gave half a sandwich. Also coworker said no tomatoes on it because she's allergic but there is obvious evidence that the tomato was put on and then taken off which is extremely dangerous for her. Other coworkers ordered the avocado turkey sandwich but only a normal turkey sandwich came. ANOTHER coworker ordered the chicken avocado blt but there was no bacon at all. I mean it's pretty ridiculous especially when it's take out. All you need to be able to do is read. Don't go here, we've ordered multiple times with multiple orders and there's usually a consistent problem. read more

Panera Bread - Sandwiches Near Me - Ulster, New York

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I'd give zero stars if I could. Horrible service and crappy food. I typically like Panera in general, but this location is the absolute pits. I ordered some food, a smoothie, and a FROZEN lemonade. Total was $40. Sat in the drive thru for almost a half hour. No biggie. They get busy somerimes. When I get to the window, this girl hands me a completely melted frozen lemonade and tries to tell me "That's what they look like". Smoothie was soupy too. She wouldn't give me a new one and had a really crappy attitude because "they are busy, it's just her and her manager and they are trying their best". Then closed the window. I don't actually care what her problems are, I paid $40 for food and want it made correctly. I didn't complain at all about waiting. I'm fine with waiting if my food is made properly. Sandwich was awful as well, absolutely no dressing on it and only half of it had tomatoes. Just a mess. Never again. read more

A joke!! How unappetizing is this grilled cheese?? Just DRY bread and a slap of cheese. Horrible. No butter no GRILL on the grilled cheese. Horrible location read more

Panera Bread - Blob of cheese - Sandwiches Near Me - Ulster, New York

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Went to the Panera in Kingston, NY. NOT IMPRESSED. I wanted to order their breakfeast - 4 egg sandwiches for $15.99. Person at register (said she was manager) did not know how to ring up that order. Wanted me to pay for 4 individual sandwiches. I asked to speak to manager - thinking management would know how to ring up sandwich feast correct - she stated she was the manager. She told me that breakfast feast not on register so had to pay for 4 individual sandwiches. Decided to only order 2 - Bacon, egg and cheese, and the ham, egg and cheese. Paid for them then when reviewed receipt noticed that she rang up a bacon, egg and cheese and a ham croissant (something) sandwich. When brought to attention of manager she said it is the same thing - don't worry about it. When received sandwich it was NOT what we ordered - so I had the girl making the sandwiches make the correct sandwich. While waiting for the new sandwich. another customer order was done and when he picked it up it was NOT what he ordered. He ordered one of the stuff sandwiches and he got a bowl of soup. What is going on with that manager. She is inputing the wrong order into the system and doesn't care. Won't be going back there anytime soon read more

I ordered the Asian chicken salad. It came with only a few pieces of chicken, arugula and dry noodles. Was supposed to have almonds cilantro sesame seeds and dressing. It did have a little dressing on the side. Came with a baguette but they said they were out of butter. What has happened to Panera. We won't be back. read more

Holy moly I'm well fed and just happy dancing here. My feet, slow down for a mo I need to finish writing this. Someone here is paying attention to wonder filled in so many ways! Thank you to that or those somebody's at PANERA! I send u infinite appreciation wrapped in a hug! Thank you. The packaging, yes, the packaging is cardboard Not clear plastic! Yes clear plastic looks great but when u have a mo... ask that clear plastic how long it's gonna spend in a landfill. The clear plastic will tell you 200 YEARS good folks. Yup. I am going to now try to steer clear of the clear plastic containers especially after this week with agent orange. I mean penguins? Really? Taxing penguins holy moly. Umm yea. The Spinach & Bacon Soufflé (I ordered 2 cause I'm a pig and they're delicious!) are sooo freakin good. Prob post this post, I'm cut off lol but maybe. I got a couple pics but I also ordered a tea. The Bottled Passion Fruit Papaya Green Tea is quite delish and I admit an absolute weakness towards my yum lol. True. Ok y'all. I've only written this cause I'm stellar impressed with PANERA and their food quality maintained and the Packaging they've selected! Thank you my Dasher! Thank you Panera. Yum Y'all, don't tax penguins for petes sake. Sheesh. Enjoy your day and try to be kind! read more

Panera Bread - Bacon Cheese Soufflé not in plastic and Passion Papaya Iced Green Tea yum - Sandwiches Near Me - Ulster, New York

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Lower the music and TV! I certainly won't be back if I am assaulted by unnecessary noise!

The bread on my sandwich was completely soaked through with sauce. When I took my first bite, one side of the bread plopped into three pieces. The other side was like a wet sponge. I actually put the solid piece of bread between four napkins to absorb the sauce. I ended up eating two slices of turkey and three tomato slices. The lettuce was beyond saving. The bacon turkey bravo sandwich almost made me gag! read more

Panera has definitely gone downhill. The pastry selection is less and less. I read this is typical at all locations. To make this location worse there is one person behind the counter that is awful. She can't move any slower and it seems she struggles with a customer's order. She really needs to stop waiting on people. Today she was there when I got in line. I got fed up with the wait and left ordering nothing. I'm there almost every Sunday. I think I'm moving to Starbucks. Please fix your problems. read more

I went through drive thru, Ordered my food person taking the order read it back perfectly, got my order after a long wait while being the only car. Went into the building after deciding we wanted more sweet treats and place was completely dead with few mobile orders being done(so why did drive thru take so long???) When arriving home opened the sandwich and it turkey when we asked for it to be chicken and no sauce when we asked for light and bread instead of chips. Come back because we don't eat turkey so would've been a waste of money. Explained what happened to manager and she made it quickly and the drive thru cashier came up front after manager told them that a sandwich was messed up. Cashier asked what happened I explained and she said with slight attitude "Well I put it in right" I replied I know she then said "they probably just automatically put the turkey" (what's the point of the screen and me making changes to the sandwich if you're just gonna do it your way) but I digress I just say okay and she says "I would say sorry but it's not my fault" okay then why come up here if you have no fault in the issue?? To tell me you had no fault?? AND Why take it personal when I ask someone to remake the order read more

Stopped for lunch on the way back from Saratoga to PA. I will not be stopping here again. Don't think I've ever seen a Panera with only 2 stars. My Asian Sesame salad was filled with wilted lettuce. I brought it to a managers attention. She offered a new salad, but I passed. She said: "I'll bring it to their attention. That shouldn't have gone out like that." ASI said it, another customer said she just returned hers. Why would a manager say "their" attention? She was putting responsibility on somebody else? That's why I turned down the offer of a replacement salad....sad, as I cover the whole Northeast US and Panera is always reliable. Not here. read more

Panera Bread - The amount of wilted lettuce in my Asian Sesame salad is disappointing. - Sandwiches Near Me - Ulster, New York

Every so often my mother, brother and I end up going in, and just recently we headed back in. I had known about the recent change to your strawberry poppyseed salad (being a seasonal-only item, to which I'm not amused so big sad-emoticon), so when I finally found another choice and sent my brother up with a few choices, he came back with one of the choices - of which I ate all (but wasn't thoroughly impressed because I wasn't entirely full like what I would've been had I had the poppyseed salad I had been craving). Which led me up a second time. because his brownie really started to entice me into purchasing my own. My mother and I shared a brownie he brought with the first round of food, and seeing the whole product+presentation, really led me up to the register to pay for one more brownie - for the price they are great, and filling and filled me up to the point where I could stand to conclude the visit. They were busy behind the counter - as I was told - but they were communicative to say they wanted my patience and saw that I was awaiting the order - brownie in its bag in line - front of the line almost from the get-go. I always like mentioning that I have a myPanera account, although I never have my card physically on me. They asked me to input my phone number for the rewards account and rang me up at the register, I paid and headed back to my seat. read more

I used to like this place, I came here every single time I was in the Catskills (which is 10X a year, very avid hiker here) and at this point, there is no reason to go anymore. The price increases were the first thing that got me. OK, $20 for a little meal is still better than doing it myself in an airbnb or waiting to get back to the city in over 3 hours. OK, but then they pushed the price increases a bit too far, the proportions shrunk, bread and "bakery" items are just clumps of tasteless white dough at this point, and a fountain drink is now over $4. And no one to help you. the kiosk just says they're out of everything, take a buzzer (there is no buzzer), take a cup (there are no cups). It's like they're prepping to go out of business maybe? Or corporate just squeezed them of their last drop of humanity to get two cents more profit. Something is wrong when people earning over $100K are feeling the price increases (keeping in mind this is on top of housing costs and energy cost bubbles). At these prices, Panera needs to be offering better service or better food. And the standards are not that high. Just the same as when I make something at home, presumably any restaurant with more ingredients and economies of scale can make better food than the random stuff I throw together with no forethought Also as a (now former) customer of this and other branches since 2009, I am done with the trend of "this item is too good and popular, we must get it off the menu!" read more

This Panera location always shorts my order. There's always at least one item missing, if not multiple items, and today their warm bowl barely had anything in it. If you're out of ingredients, don't cheat your customers, rather don't sell them a dish! read more

Panera Bread - This is what was in the warm bowl when we opened it. Perhaps they've sent us someone else's leftover meal. - Sandwiches Near Me - Ulster, New York

Place is always a disaster, plates and bowls stacked in the return/garbage areas, garbage all over the floor, always out of at least 1 item for each thing you order and the past 3 times I've been here in the last month it's taken 20+ minutes to receive my "rapid pickup order". 2 stars because today was the first time I saw a brunette haired girl happy to be there said hello to me and was attempting to tidy up the place. Clearly a new hire as it's obvious this place must suck the soul out of everyone who works there since everyone also usually looks absolutely miserable. Improvement and motivation starts from the top - management. read more

Mistakes are constantly made for pick up. Be sure to check your order EVERY time or else there is a fifty percent chance they will get it wrong. Manager takes no responsibility and simply says that "the employees are doing the best they can." Bollocks. The manager needs to be on the line making sure the orders are accurate. No excuses. read more

I work about 5 minuets from this location and let me tell you this is the FASTEST service I've ever received. It took ten minutes from start to finish. The young man(Matt) who made my delivery was so kind too as i was busy with a customer he patiently waited! Always loved Panera but this was exceptional service read more

Panera Bread - TEN MINUTES - Sandwiches Near Me - Ulster, New York

ordered at the Kingston place where I have been before and typically not disappointed. My most recent order was not that way. I always get the Napa Almond Chicken Salad Sandwich which has always been wonderful. I also ordered the Bistro French Onion Soup and The Spicy Take Chicken Sandwich. The chicken sandwich had a distinct taste of fish and since they don't serve fish that I know of I can only assume there must be an issue with the fryer or grease - it went in the garbage. The soup was a small cup which may have been 1/2 filled which is really disappointing given the upcharge they put on the food for the food itself and then they add a convenience fee and then you, of course, have the door dasher . My bill came out to $43 on $20 of food the rest was surcharges, fees, and dasher The fees were heavy and 1/2 the food either didn't taste good or just 1/2 empty soup. You would think with all the upcharges they might want to make to food good for the prices and if they just don't want to food for delivery don't do it. I have never paid all these extra charges from any other restaurant and they by far also delivered much better food for less money. read more

Panera Bread - partially filled small soup cup. - Sandwiches Near Me - Ulster, New York

As I write this, I'm munching on a Panera Quinoa salad and a bowl of chili - along with pieces of their excellent baguette. Panera is the future of fast food. Well-sourced, good quality ingredients. Well-prepared. Consistent. Quality service and a higher price tag (which I have no issues paying). It's a small price for better health and I suspect I'll be a loyal customer for many years to come. The bread is so great, so clean flavored without that nasty 'sugar burn' you get on your tongue with most processed breads. The do suffer from some service issues here and there - so check your bags to be sure you get everything you order. MacDonalds and Burger King beware! Your days are numbered! read more

Food is good but forget about their delivery service or that the management and staff of Ulster Park care about customers who have orders delivered. I have ordered from the several times but items ordered are often missing and not as ordered. At first I excuse it as mistakes are made - we all make them and are human. I then took into account the difficulties of the Pandemic. But the problems persist and while you eventually get a refund for the missing item, it is not without stress in getting in touch with someone - they never answer the phoneline allegedly existing for order problems. I always have to go to the mainline for the entire company. And they do not care that when you order you are doing so to get food to eat then. Last night was the last straw because when the missing item was clear when the deliveryman delivered the order and I told him politely the item was missing, he said too bad, that was all he was given. I tried to call the local restaurant three times and no answer. After waiting for over 10 minutes on the call, I got to speak to someone on the alleged customer care line and was told I would get a refund. There is no indication it was put through yet. To day their delivery service does not save time, and that no care is shown, is an understatement. They do not care at all, Do not use their delivery service. You are paying for added stress in your life. read more

I have been eating at Panara for quite a few years. My friends and I have lunch there often. One of the things I especially like is their Asiago cheese bagels. I have noticed that the price keeps going up - I know, that is to be expected. But.. this week I ordered an Asiago cheese bagel - it was up another 10 cents and it was half the size that they usually are. So... Panara is raising the price and making the bagels smaller. No thank you. There are other options in the Kingston area. read more

This Panera Bread is a nightmare. This singular occasion that prompted me to write this is a redundant one. We enter at 7 PM (they close at 10) and are told there are no baguettes. They're out of two other types of bread as well, both of which go on the sandwiches we're ordering with Roxana. She was inattentive while we were ordering, and seemed to not know how to use the register although it said she was a manager. When we got the order, there was a missing French Onion soup (listed as turkey chili), one crouton in the tomato soup, and no utensils for the tortellini. Upon going back up to get my to-go order, Roxana greets me with a frown and no words until I begin my order and she grants me the cost. What a horrible experience!!!! Won't be going here again :)) read more

This review is health related. I don't know whether the food was good because I chose not to eat what I had purchased. I made a Rapid Pickup order. When I was second in line for the pickup window, I thought I saw the girl working the window take currency from a customer with a bare hand and then give the bag to the customer with the same bare hand. I considered that I might not be able to see clearly from where I was, so I waited my turn. When I got up to the pickup window, I saw that I was correct, the girl was not wearing gloves, or a mask, and there was no "sneeze guard" on the window. I commented that she wasn't wearing gloves, and she offered to put on gloves then. I remarked that it was a little late, and she assured me that the people making the food were wearing gloves. Clearly, this young lady did not understand that by handling currency with an ungloved hand, she was subjecting herself to the virus. And she also didn't understand that by simply rubbing her nose with her finger and then handling the customer a bag that between that and the currency, she was subjecting everyone else to the virus. Although I had paid for it, I did not take my food. I went down the road to a competitor and ordered. There was one person taking money at window 1, and food pickup was a window 2, where the person handling the bags was wearing gloves and there was a sneeze guard on the window. Guess where I'm going next time I'm hungry and on the run. read more

I used to not come to Panera often, mostly because the one closest to me was in a weird place. But recently I have found myself frequenting the Kingston location, and I have a couple things to say about this one in particular. Overall, this is one of the nicer locations I have been to. The inside is clean and well-lit. The service is quick, and I like that during busy times they give you a pager and they announce your name in case you miss the buzzing. The bathrooms are clean as far as I can tell. The food is fresh and the baked goods are usually tasty. My issue with this location is seating. I know they are busy during lunch, but I can never find a seat! There never seem to be enough tables and I find myself often scrambling to grab a chair or a booth from a mother with 5 kids in tow. (Most of the time I feel bad and end up letting her have it instead.) But this should really be addressed. Sure I get my food quickly, but afterwards I have nowhere to put my tray down. If there were more seating options I think this location would be greatly improved. read more

I go to Panera a lot, but in the last two months theyve been out of avocados every time I've went! (about 5 times). everything I want on the menu needs avocados!. last time I brought my own so I could have the green goddess cobb. So one star deducted for no avocados. read more

Just your generic Panera chain store. I've been a fan of Panera since it opened and was really glad to see they opened one up near where I was going to school. This was my go-to place for off-campus studying: free WiFi, great coffee, a nice place where you can get a spot of lunch and a lot of undisturbed cramming done. I can see why people would call Panera pricey -- sometimes you pay $10+ for a tiny half sandwich and some meager soup -- but they also have more filling, affordable meal choices, like their soup in a bread bowl. That always fills me up and it's about $5. Plus, unlimited coffee for less than $2. The people here are really friendly and helpful too. When I first started coming here to do homework, a girl working here ran around the store looking for an electrical outlet for me when my laptop was almost out of juice. Many a time, I've also chatted with the people behind the counter while they made my food. Oh, and if you go late at night, like half an hour or so before they close, they throw in bakery freebies for you! A nice woman once gave me four blueberry scones for the price of one! read more

Fuck you guys for taking away the only thing on the menu I liked, the chicken Alfredo Tortellini was the only thing worth going to panera for. read more

Good food. Tasty soup. Unreasonable price. Dirty eating utensils. Why do i come here soo much??? ... ... ... You got me. read more

What used to be a pretty cool place to get food has taken a nose dive. If you eat there, it ain't bad, but that ain't saying much. The last time I had the turkey chili there with my moms, it was pretty runny. More like chili stew. The last two times I went through the drive thru, I had partial servings given to me. My soup cup was half full the first time - looked like someone tasted it ahead of me, my chili cup was half full the second time. Fool me once, shame on you, fool me twice... So, the drive thru results are pathetic. That said, ordering inside is a toss up now too. The salads are still large and in charge - fresh and tasty, but order a sandwich and it often looks like someone threw the food on there from a few feet away. The service is in dire need of an overhaul. There is always a huge line with cashiers acting like its their first day. On a few occasions I've heard cashiers chatting it up with customers like there's all the time in the world. Where's the management for this joint? On top of all that, I complained about my drive thu disaster to the manager over the phone and he promised to send me a gift card to assuage me. Never sent it. The second time I had problems, I called customer service and they issued me a free entree on my panera card. Unfortunately, I didn't realize it had a 30 day expiration and it expired before I could take advantage of it. I called them the day after it expired and asked if they could extend it a day or two longer or issue me another one and they said NOPE. Good old customer service in the USA. The food here used to be pretty good, even if the prices were high. Something has happened in the past year or two though and I won't be going back. They need help with food preparation desperately and their counter help needs to stop watching the coffee brewing and help a customer out. Oh and could someone clean the tables once in awhile?? read more

My daughter loves their Mac & Cheese, which is indeed very good. Otherwise, their food is OK, but way overpriced. However, if you get takeout from them, be sure to go through the entire bag and check that they gave you what you ordered. I live 20 minutes away and got Panera tonight as a treat for my daughter. I came home to find two bread bowl soups instead of the two salads I ordered. However, that's my own fault for not checking the whole order before leaving the restaurant. I should have known from the other half dozen times that they got my order wrong, but I was in a hurry. read more

Grill cheese without a grill, Paninis with out a panini grill and soup from a bag. If this sounds good...Panera Bread may be the place for you. I beleive what has made this place so popular might be as they say..."presentation, presentation". At Panera this is what it is all about with beautifully laid pastry lit as only a Hollywood director could do...very inviting indeed. This explains why the kitchen is only visible after you have paid the cashier. If you had seen the food prep first, I'm sure it may have frightened you into seeking nutrition elsewhere. To quote my grandfather, "If you put crap in a pretty box...someone will buy it". With this said, makes me wonder whose making the commercials for Olive Garden...more pretty boxes...Bon Appetit! read more

Drive though was quick, flat bread pizza is awesome! If you haven't been recently definitely check it out.

I placed an order online and arrived at the time my order was to be ready on the rapid pickup shelf. My food wasn't completed, I waited for 15 minutes and still nothing. I walked over to the prepared food pickup and I could get a single team member to acknowledge I was trying to ask them a question. Finally, I had to wait on line at the order counter and waited another 10 minutes. I spoke with the cashier and she went to the kitchen and was screamed at by a food preparer, he anncounced that it wasn't his problem and finally a manager came over and prepared my food. Overall, I waited 30 minutes extra for my food! The manager was no help and no one apologized to me for the mix up. read more

Location needs more attentive management and training. This used to be a nice reliable place for a reasonably healthy lunch or dinner. Management needs to focus more on: Supply issues: Midweek, so many ingredients were unavailable that numerous menu items could actually be made as described: no avocados ("not ripe yet"), no arugula, some sauces "not made yet", no lemons, etc. Staff: usually helpful but a lot of miscommunication and competing information about ingredients, resulting in items not as ordered, etc. Cleaning: bathroom floor was entirely wet - it looked like a toilet overflow but was everywhere, like maybe it was mopped? Leaving puddles of water everywhere is dangerous - people can slip. Putting a yellow sign several feet away outside the bathroom where it is irrelevant doesn't make the inside safer. Mop the excess water, install a fan, leave the door open, something... read more

You had one job Panera, make the bread. Last 3 times we came here - no croutons. What do you mean you don't have croutons? YOU MAKE BREAD! How can this be? Upgraded from one star to two because the wifi was working today and that allowed me to Yelp this horror. read more