Got this app just to review this place. Second awful experience I've had here. I brought my daughter in for dinner tonight, the service was very slow and every table was dirty. I went back up to the register for a baguette and there was nobody behind the counter but three employees were crowded around a table. While I was waiting, another customer had to get on to them for having inappropriate conversations in front of their daughter. Of course they laughed about it as soon as she left. I usually enjoy Panera but I'll never go back to this one read more

We've been going to this Panera since it opened but in the last couple years their bagels prices have continued to increase while their bagels have gotten smaller. By smaller I mean their 5" bagels have anywhere from 2" to 3 1/2" holes making the actual surface of the bagel basically useless for a sandwich or spreading anything on it. The ones I purchased today have a slightly smaller hole than they have been. I've had a bag of a dozen where the holes have been so bad I can wear the bagels as bracelets!!! Not worth the money anymore. I mentioned it while in the store once already several months ago and was told they will speak to the baker but it keeps happening. Feel like I'm being ripped off. read more

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This Panera Bread location is terrible! I debated whether to go today as I always have other choices. I caved and decided to go through the drive thru. Two cars in front of me it took 20 minutes. When I got to the window the guy apologized that they were now out of part of my order. He did offer to replace with alternative options however I declined. I got the other item and he said have a nice day. I responded that I needed my drink. Then he handed it to me barely filled and drink all over the cup And lid. So annoying and every time I go I have a terrible experience and I'm over it. Panera is one of my favorite places BUT not any more. Done. Over it. Cannot handle half sloppy work. Good luck but if you keep up this pace you'll be gone soon. read more

I used to be a fan of Panera but stopped going because it seemed a bit expensive for what it is. I have three reasons for the two star rating: 1) The cost is still outrageous for what Panera is; 2) the menu is a bit limiting; 3) the dining room of Paneras always seem like they need attention. I went with a friend, and we ordered the "you pick 2" and each had a bowl of soup and 1/2 sandwich. Neither one of us ordered drinks. Our bill came to $20. For just a few dollars more I could go to a sit-down restaurant and order a bit more substantial meal. I like soup and sandwiches & salads and sandwiches; but, the Panera menu has seriously shrunk over the years. And, the quality of my favorites has decreased. One of my favorite things used to be the broccoli cheddar soup, but it appears the recipe has changed, as the salt content was entirely too high. I also used to really enjoy the smokehouse turkey, but it is no longer on the menu. Honestly, I found it difficult to find another 1/2 sandwich that seemed appealing but ended up with the turkey/avocado sandwich. It was uninspiring. The tomato was green, and the sandwich was, at best, bland. Every single time I have ever been in a Panera, I have had to find the least dirty table and then clean it. As a customer who is paying to buy food, I shouldn't have to, also, clean the dining room. While I give this Panera 2-stars, I should note that it isn't this particular Panera; it's all Paneras that just seem to no longer appeal to me. read more

I use to always eat here with no problem... however today was the last day I'll EVER eat there again. I got a green goddess salad which I was eating on the go. I was down to the last bites when I saw a HUGE bug in my salad. Luckily I was still in the area. The manager didn't seem to care! He gave me my money back and almost didn't apologize until I was walking out!!! read more

Panera Bread - Bug with large wings - Sandwiches Near Me - Summerville, South Carolina

Went here for lunch the other day. It was busy but the employees were moving slow. When I walked in I noticed that it was clean. I walked up and got ready to order since I was the next person in line to order my food. They had 2 people working the register. When it was my turn to place my order one of the cashiers walked off for about 5 minutes and since the other was still helping the same customer I was stuck waiting until the other cashier returned. By the time the cashier returned there was a line almost out the door. So I placed my order and went to the pickup counter. When I got to the pickup counter I noticed a manager or senior employee reading off the orders to other staff which slowed things down. She could have helped prep food to speed things up. I had about 6 people in front of me who had been waiting on their food for a while. So after about another 15 minutes I finally got my food. I had ordered (2) you pick 2 meals. The (2) meals were (2) cups of soup and (2) half turkey sandwiches, that was all. Needless to say one of the sandwiches was wrong. Even though the order was messed up and it took forever to get the food, it was still a tasty meal. I will go back just not when they are busy because they move to slow and mess up orders. read more

I spent over $30. I get my order and my whole sandwich was just a half piece of bread thrown not even wrapped in bottom of bag. I am very unsatisfied! Last time my sandwiches were just thrown together and part of my order was missing, thought I would give them another chance, I now regret that. This experience along with the previous one has made me not want to go to Panera bread anymore. Save your money and the frustration go to McAllisters or Subway. I called and talked to manager and was told to come back for a remake and refund. I got there and lady was rude and grabbed bag off the counter I brought in and didn't even look at what I was trying to explain to her and threw it away and said here all the while having attitude like me being there and them having to remake it and give me a refund was a inconvenience for her. I refuse to go back they can keep their rudeness to themselves cause I know what good customer service is and they don't have it. I don't see how they're still open and running if they do people this way. I read other reviews after this and was astonished how they are. I don't know if this store is part of the franchise or individually owned regardless this store needs a new staff and to get their head out their rear. read more

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I got half of the turkey avocado blt, and I'm not exaggerating when I say it was the saddest "sandwich" I've ever seen. It had: 1/2 a tomato slice 1/4 teaspoon bacon BITS (not even bacon slices?! On a blt?!) A tinyyy amount of avocado A couple chunks of turkey Suuuper small bread I'm honestly offended that they'd charge over 5.50 for such a piece of garbage. I didn't get a picture, but some other reviews on here have pictures of similarly sad sandwiches The wild rice soup was pretty good, but not enough to redeem the slap in the face they gave me read more

This sandwich is basically just bread. Almost no cheese, the skinniest egg, and zero bacon. Not to mention the fact that I waited 10 mins for it. I rarely come to the Summerville one, haven't been in over a year bc the last time I did I got a sandwich with bad meat on it. But I took it to the manager and they expressed true regret for it and made it right. So here I am again. Granted it's a lesser infraction than before but considering it's the only thing I ordered that it might come out better. This will definitely be my last time at this location. read more

Panera Bread - Sandwiches Near Me - Summerville, South Carolina

Great service during my most recent visit. I met some fellow Girl Scout leaders here and we had quick and accurate service throughout our visit. More importantly the staff was very kind about our staying after closing to finish our meeting. One of the employees said we could stay as long as we didn't want to order any more food. We were there for an hour after closing just so we could finish up our meeting. This is my go to for meeting places from now on. read more

I am all about some Panera, but this location has got to change some things. The set up is awful. The parking lot is small, the drive thru lane/line blocks half of it and the spots are so tiny. The inside of the building itself is also set up in a terrible way. It is one of the smallest Panera's I have ever been in and they crammed so much stuff inside. Trying to find the ordering counter was tricky, as you had to go toward the back and around the corner to see it. I felt like I was in everyone's way when I was walking up to the counter, ordering, waiting for my order and then trying to leave. The service was bleh. Usually Panera employees are peppy and make you seem welcome in their store, but I felt a disconnect here. I think everyone was focused on the drive thru more. I get it, they want it fast, but dedicate employees to the front counter and others to the drive thru. Don't have the front counter people grabbing you things for drive thru and delaying my ordering because you need their help. I knew exactly what I wanted and said it when I went up, but I had to repeat each thing because she couldn't really figure out what I wanted. (Half/Half, soup & salad- easy! I even told her the side of an apple would be fine and no drink) She asked me what side and what drink after I stated each. Waiting for my food (to-go order) was interesting. I saw my order up on the screen, but drive-thru orders were priority and then an ordering ahead order was placed and that took priority. I understand that I went inside, but still. I am also a customer waiting and had a to-go order, so that should say that I don't have all the time in the world to sit and wait. The food was okay. Something tasted a little off with the soup, which is weird because I get the exact same thing at all Panera locations and they all taste fine. This one was just weird. I'm not sure why. I probably won't go to this location again and will continue to use the North Charleston or West Ashley one. read more

This location is super easy to get in and out which is a great plus. The quality of the food and their prices (these are obviously not location specific) though make this chain a bust for me. I used to eat at Panera quite a lot a few years ago, but I can no longer tolerate their overpriced food and super salty sandwich options. There are so many other food options in Summerville and the Charleston area generally that I wouldn't recommend this location or this chain. read more

Panera Bread - Asiago Cheese Bagel - Sandwiches Near Me - Summerville, South Carolina

I ordered online my favorite Flatbread. When I go to pick it up, it is not how I customized it extra cilantro. This is the 2nd time this has happened. read more

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Awful experience! I actually had not visited this Panera location. My daughter asked for broccoli and cheese soup. That's all she wanted after having a mouth procedure. I decided to call in the family dinner. I had to call because the website was not letting me order online. Ok cool. My husband does curbside pickup and comes home. The entire order was wrong and missing several items but I was charged for them. I called and spoke to a manager but he said he didn't know what to do and that someone would call me the next day. I receive no call back. I called up there and was told that person was already gone. I spoke to an assistant manager and had to explain everything again. Long story short we had to go back up there so we could get refunded all the items that were missing. But there was no apology. I think we should of received a credit or more refund since we didn't get most of the items ordered. read more

Ordered ahead of time to pick up. Staff was frazzled. Order was 30 minutes late. Won't be returning.

I like the fact that they offer vegan / vegetarian options. Restaurant is always clean, and staff is friendly. They are pricey, but healthy eating isn't exactly cheap. read more

Panera Bread - Sandwiches Near Me - Summerville, South Carolina

I have seen a lot of complaints here about this place with regards to price points. One person even mentions it is on the "ghetto side of town." What a distracting, unnecessary comment. This place is spectacular and perfectly priced. Addition to the many food choices, the staff is incredibly friendly, a friendliness that is not forced--just genuinely kind people. I go for breakfast nearly weekly and I have been for lunch, too. Special shout out to cashier extraordinaire Sarah and charming manager (I assume) Gabriel. Hungry for breakfast--get an everything bagel sandwich. It will give you life! read more

I love Panera and live in Summerville. I've been going to this Panera for 5 years now and it's just getting worse. The employees are kind, but not well trained to think through every order or to listen to the customer when they order. read more

Kids working later in the day at this one do not appear to clean tables. Soup was cold. Restaurant had OLD coffee and NO bacon. Do not visit this place at least after 7 PM as we did, but I assume its not much better earlier. read more

the place was a little busy but food come out so slow and stay just don't smile I wish I can give them more stars but I wish they can improve before I come back next time read more

Again... got a bowl of there oatmeal and had a bug in the cup. Do not trust this place!! Save your money

Please Panera, tell me the purpose of asking customers to pull up to wait for food, when your just going to make everyone behind that person do the same. Panera is a great healthy option for working people, but I can no longer come on my lunch breaks because I will be late to work. Also, why does it 20 mins to make a grilled cheese sandwich? read more

The food seems fresh with a classic eclectic Panera menu. Tried something new today. Roasted Turkey Caramelized Kale panini and Romaine Kale Chicken Caesar salad. Both subtle but savory items. I was really disappointed to find one thin oblong piece of roasted turkey with a quite small square of fresh mozzarella being swallowed in the center of the bread. I had to get a slice of regular mozzarella to feel like I ate more than grilled bread. Then it was more like grilled mozzarella. That really brought my score down. The salad was a pleasure but I only found 3 pieces of kale. The sitting area of the restaurant was peaceful but I've been here when it's busy and it's bustling! read more

Panera Bread - Kale Romaine Chicken Caesar Salad looks pretty nice after I already took 2 bites. Nice subtle flavor. - Sandwiches Near Me - Summerville, South Carolina

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Really disappointed today. Ordered the green goddess Cobb chicken salad and the drive through did not give me the green goddess dressing and the avocados had already turned brown. Got home and couldn't really even eat it. For a $10 salad that was pretty disappointing. read more

Bottom Line up Front: Expensive fast food for what you get. I feel like recently they changed their menu quite a bit, to where they provide smaller portions that don't seem to be as fresh. This location for lunch was no better or worse than other locations. Parking was harder here then other places. read more

So let me start off by saying I LOVE panera bread. Their prices are a little high, but it's worth paying extra for healthy fresh food. The portions at this location are absolutely ridiculous though. I wouldn't recommend going through the drive thru if you're ordering a salad. They are extremely stingy when it comes to chicken and salad toppings. I paid almost $15 for a BBQ chicken salad and a green passion power smoothie that was only 2/3 full. I have no idea why I keep coming back :(. The panera in North Charleston is much better! I've never had an issue with sandwiches though. I would recommend going across the street to Newks or Atlanta bread if you can help it. read more

Panera Bread - I paid $4.39 for this -_- - Sandwiches Near Me - Summerville, South Carolina

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The quality of their salads has gone way downhill. I completely understand manpower shortages and I'm very patient with slow service, but poor food quality at the same high price is unacceptable. I get an Asian Sesame Chicken salad almost every week at this Panera and the last few have been of poor quality. Wilted lettuce and mushy chicken. Today my salad had those problems plus no almonds. For $10! read more

I eat at Panera almost weekly in Rehoboth, Delaware. I always eat their salads. Today, at Panera in Summerville, I ordered the whole Strawberry Poppyseed salad that I eat often. It came in the half size bowl so I went back and questioned it. The gal behind the counter said they were out of large bowls and that they added extra ingredients to the smaller bowl. In my bowl are 4 pieces of strawberries, 4 blueberries and 3 small pieces of pineapple. In no way was this a whole salad. If I didn't eat them regularly, I wouldn't know different. Very disappointed, especially after I convinced my family to come here. I won't be coming back during my stay. read more

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Late lunch there today. Maybe 5 tables were eating and the lady in the kitchen was talking loud enough to let us know the kitchen wasn't stocked properly. Lots of tables were dirty and all the bus stations were full. Looked very messy. read more

I am a regular customer at Panera, the last two weeks I have decided not to buy food there as the service is extremely rude behind the counter 8/4 at 7:20 pm, and our orders were put together haphazardly. Wrong orders, bagels thrown in paper bag instead of plastic bags,and not separated(next morning they were hard as a rock) and my beloved turkey, apple and cheddar sandwich was waterlogged with salad dressing...did I mentioned they slapped some salad inside my sandwich instead of the delicious greens it should come with? Four bad experiences in two weeks. read more

I rarely take the time to leave negative comments but my experiences with this location have been bad every time. Once we ordered delivery and the driver forgot my sandwich. She said she would be back with it. That was about six months ago. Hopefully she'll be back any day now. . . About a month ago I went to the drive through for two sandwiches and two drinks. We had to wait 15 minutes and when we got home my Cuban sandwich was made with burnt wheat bread. Today my husband picked up mac and cheese with BBQ chicken. When I opened the container there was mac and cheese, BBQ sauce and onion straws -- no chicken. I have had a few good experiences here but more often than not they're like the ones I've described here. *sad face* read more

I usually have a good experience there, but recently I had a really unusual thing happen. I had lunch with a friend, and before I left I decided to get something from the bakery. I looked at the choices and asked a few questions about them. There were 4 young people behind the counter, and they answered my questions. So I went to the register to tell them what I wanted and pay. Everyone disappears except 2 young men. They spent several minutes standing there arguing about which of them had to wait on me...it was very odd, rude, disconcerting, etc. I was about to ask for a manager when one of them finally came over and helped me. I should have called the manager afterward. I still might.... read more

Came here for a business meeting. Very nice restaurant. I love the friendly service at this location. I had a blueberry pomegranate power smoothie. It was wonderful. Good experience as always at this restaurant. read more

How can this place be called Panera Bread when they are always out of bread?. Always out of bagels and baguettes, when they do not close for 7 more hours. Used to love it but now all you get is smaller meals with higher prices. Poor planning on management. I dont understand this . Plenty other places to go for soup and and sandwich read more

Blahhhhhhh.... this spot sucks , never been a fan of the chain. Staff is better than food.

Tried this location a few times. Each time, something went wrong. The last straw...they got my daughter's online sandwich order wrong AND she found an unknown hair in her sandwich. We've tried the drive thru as well and it was a long wait. On the plus side, the scone we ordered was good. read more

If you want a bacon turkey bravo don't bother going to this location. 9 out of 10 visits resulted in "sorry we're out of the bread for that sandwich" after I've already paid. Ok I'll take the chicken tortellini. "Sorry we're out of that". Ok steak and cheddar panini with a baguette. "We're out of baguettes." If you open till 9pm don't run out of food at 7pm. Oh yeah and I challenge anyone to find a seat back without stains on it. Didn't want to sit back in my rock hard seat. Worst Panera ever. And oh yeah bring back the freaking Cuban. Best sandwich they ever had and they stop selling it. BRILLIANT business decision read more

I found the management at this store to be unwilling to help what looked like very overworked young employees. Food times were slow and drive thru was also backed up. The drive thru line is what caused me to go inside. When I looked around I began to understand why the line was so long. I saw management letting this go on and not assisting. Shame on them. read more

My sister and I went through the drive thru (which we love about this location b/c not many Panera in Charleston have drive thru). We order a large ice coffee with caramel, a smoothie , maple bacon wrap and a sesame bagel double toasted. We initially asked for a pumpkin muffin top which the young lady (Emily) related they didnt have the muffin or the muffie top..disappointing! When we got to the window my sister tried to give Emily her phone number since she's a Panera Rewards member and was told her the system was down. So my sister asked her well how can she make sure she's still able to retrieve her points and Emily had a slight attitude like she was annoyed and she told her to look at the bottom of the receipt and follow the steps and input it that way . We afterwards got our food ..everything was right except the ice coffee we asked for a large coffee and they gave us a regular size cup . So my sister relayed to her that she asked for a large (and we paid for a large) and handed her back the drink and Emily definitely showed in her face at this point she was annoyed with us and asked that we pull up and the drink will be up in a minute . 3 mins later Emily came out with the drink , handed it to my sister and walked off . Didn't see if it was right , tasted good and just making sure we were good . I don't go to this location often but not excited about going back out our way to go again . read more

Worst Panera Ever. Staff was not friendly, there was an onion in my oatmeal and the bacon egg and cheese sandwich had the 2 smallest saddest pieces of bacon. Don't waste your time or your money. We were very disappointed because we have always had positive experiences at every other Panera. read more