This morning I picked up an online order my boss placed the night before. When I arrived, I was told they were out of 3 sesame bagels and asked if I wanted to substitute--everything Asiago or cinnamon raisin. I chose everything Asiago. Before leaving the window, I specifically asked if all 4 cream cheeses were in the bag. The employee looked me in the eye and said yes. I got back to the office to set everything up and realized the order was wrong--we only received 12 bagels instead of 18, and just 3 cream cheeses. I was extremely frustrated. I called the store, requested the missing items, and had to drive all the way back. We realized that paneras gave us random quantities of bagels we didn't order. This was my first and last time coming to this Panera. The lack of attention to detail and basic accuracy was disappointing. I would not recommend this location. read more

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Better service than the one over in North Charleston - gave me the drink cup right away, and eventually found the croissant order quickly enough once I asked about it. Inside they were prepping a lot of boxes for lunch orders. Sweet tea was good. The unsweet tea - weird after flavor like it wasn't cleaned out properly of soap? read more

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I waited 12 min in the drive thru for a bagel and iced tea with no one in front of me..... doesn't make sense honestly. I don't know why I keep coming back here read more

I haven't been to a Panera Bread for a while, and I've been a fool to miss out. I love the coffee, the fresh baked goods, the changing menu, and the relaxing ambiance. I stopped in around 4 for a cup of coffee. After considering the guilty pleasures of their baked goods, I spotted a new entry on the menu - Mediterranean Chicken Salad. I'm glad I went for it; it was just what I wanted. I ordered a 1/2 portion, which was very generous (see pic), and full of tender chicken. Ordering was fast and easy, and I wheeled over to the pick-up area. (I'm a paraplegic.). I didn't expect any table service, and was happily waiting when the Panera team member smiled and said she'd be pleased to bring it to me. This embodied the attitude of the staff - pleasant and helpful, making Panera such an easy place to patronize. I thoroughly enjoyed my salad, the Mediterranean spin was a deft and tasty touch, with just the right amount of dressing. I'm lucky I had the time because I spent nearly 2 hours hanging out, grabbing a free drink refill, and reading a book I brought. As I was leaving, I was so glad I had stopped in, and I'll be back soon. read more

Panera Bread - Mediterranean Chicken Salad - a new menu item, and delicious. And generous - this is a 1/2 size! - Sandwiches Near Me - Summerville, South Carolina

AWFUL. I honestly don't know why I keep trying!!! EVERY single time I go here, something is missing, they don't have something, my order is wrong when I get all the way home, etc. EVERY time! And here we are again. I ordered a Fuji apple chicken salad. What do I get?? A salad with chicken and apples----but also with blobs of disgusting hummus or something I can't tell what it is...mush..., some sort of cheese, and a god-awful dressing that has herbs---NOT the apple vinegar dressing. I am so mad right now. And yes, every single person who works at this store is RUDE AS HELL!!! They are slow, lazy, and just a bunch of lumps. Absolutely no friendly customer service. It is that bad. I am not one to complain but good golly this is out of control. read more

The atmosphere was very nice. The service was good from what I saw. But the food was just gross. I ordered some broccoli and cheese soup to go. So when I got home and started to eat it, I looked and there was this long thing in the soup. I called the manager and told him what l found in the soup. I took it back for a refund. Will not go back to this place. read more

Ain't no way I waited and entire HOUR for 2 bowls of soup. What. I made a mobile order for ASAP pick up and it said it was ready and I still waited an hour read more

Needs a new manager. Very rude when I called to say my order was incorrect. She put me on hold to go speak with a manager. Got back on the phone and said there wasn't anything she can do, and when I asked if I could please speak to the manager, she said I AM THE MANAGER!!!! No more Summerville main street Panera for me. read more

Out of town customer. Horrible service! I don't like the self serving part the one where i live everything done for you. The coworkers are lazy and don't wanna keep up with the work! Poor management the manager should be let go if they can't do the job right! Everything was empty just absolutely disgusting service! read more

Ordered a sandwich and I got a salad in a wrapper with bread. Cmon do better! Returned it for a refund and staff was in the back refusing to walk up to address the lazy mess they served. read more

I have never had a problem with any Panera location. I'm shocked that this location has such a low rating. Most of the reviews seem to be from a long time ago. Maybe they've changed since then. I just started coming to this Summerville location about a year ago now. Never any issues and I've been here numerous times. Today, I decided to roll up to Panera around 3pm. I came inside to see no one was in line in front of me. I thought about what I wanted whilst looking at the menu. The cashier patiently waited on me to make my decision. I made up my mind and told her I want a Strawberry Poppyseed Salad. It said it is in season. Cool. I ordered it with a baguette. This comes with the salad. You have a choice of sides but I love my bread. The baguette is like a piece of French bread. Good. I also ordered a drink and a chocolate croissant for later. The pastry only costs $.99 when you buy an entree. The salad was so good. It had lettuce of course, plus it was covered in strawberries, blueberries, mandarin oranges, pecans, pineapple pieces, and chicken. This is a very fruity and sweet salad. Just how I like it. The pineapples were sliced thin and large, not like the tidbits in a can. I think Panera is a good place to come eat by yourself. It's got coffee shop vibes, with a better selection of food. There were several other people here today eating by themselves. They have lots of small tables. They also have random walls in the middle of the restaurant, blocking your view of everyone there. So you feel like you're in a small, intimate area with just a couple other people. Many people come here and work on their tablet or laptop. Panera offers free wifi to their customers. Overall, I really like Panera. Their food is good and seems healthy. The service is always pretty quick and efficient. I like how you can chill here for an hour or so without anyone trying to kick you out. It's a great place to eat and / or work. It's also a good place to meet up with people over lunch and talk! Try this place out if you haven't already. Or if it's been awhile, try it again!!! read more

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It has been awhile since I've been to a Panera. Their quality is just okay and not what it used to be. Of these fast casual restaurant's, I prefer Zoe's Kitchen. Since there isn't one of those on this side of town, we stopped at Panera - I would have preferred Chicken Salad Chick across the street, but they are closed on Sunday's. At any rate, I got the summer strawberry salad. It has overall good flavor, but it was doused in dressing, like swimming in a pool of dressing. Absolutely too much, so I didn't eat much of it. Next time, I would get it on the side. The other thing is that it is on a bed of iceburg lettuce - come on, use a little bit better quality salad. The fruit was at least good. I do enjoy their mac and cheese, but I wish it were served warmer, it's usually not very warm - which is consistent at any Panera location. read more

Panera Bread - Summer strawberry salad, with mac and cheese - ask for dressing on the side, way too much was used. - Sandwiches Near Me - Summerville, South Carolina

There was a SPIDER in my salad. I don't think their cleanliness is up to standards and when I brought this to their attention, I only received a coupon for $6 off my next meal. I want a refund!! I'm NOT ordering here again so the coupon is useless. Absolutely disgusting read more

So this is my second time here. So far so good. The place is 100% clean! Food is good as always. Love it. read more

Panera Bread - Grill Grilled Chicken & Avo BLT - Sandwiches Near Me - Summerville, South Carolina

Store manager for this afternoon on may 10th was rude over the phone, over me attempting get a refund for an order they messed up. The only option they gave me was to have them remake it and re deliver it (I assume I'd have to pay to get it delivered again). She wasn't very pleasant. Horrible customer service. read more

Dont waste your time. We will never go back. Placed my order and paid the bill. We were asked to pull up and someone would bring our order out. We sat there for over 40 minutes waiting. No one ever came out so I backed up to the drive through window. Waited there another 5-6 minutes as the cashier ignored me sitting there. Also watched another employee with no gloves on blow his nose. By this time I was not going to eat this food and wait any longer for it. I was disgusted. So pulled around the front and went inside. I asked for a refund. The manager tried to refund my card and then shows me the screen that I would need to call 855-372-6372 to have them do it. Spent 27 minutes on the phone with customer service and they told me I would have to wait for a return call and it would be anywhere from 3-5 days. I contacted my bank told them what happened and stopped payment. I will never again visit another Panera Bread again. They customer service is awful and the hygiene of employees is disgusting. read more

Dropped by to purchase a sandwich and a bowl of Mac and cheese for my pregnant wife on Sunday 10/26. There was a short line but the young lady behind the counter was very professional. After ordering the items "to go," I continued to the seating area to witness 5-6 people standing and waiting for their orders. Found a seat in the disheveled dining room containing about 15-20 people in various stages of their meals. It took 35 minutes to receive my order. When it was complete, it was tossed up on to the counter with no acknowledgment of the excessive wait time or an apology. I have tried this location three times in the past 2 months and it always is met with dissatisfaction. Once they were out of Mac and cheese for my wife, the second time the Mac was cold when we arrived to pick it up and now this instance of poor management and execution has sealed its fate. I'm unlikely to revisit this location in the future. Visitors be warned. read more

Panera Bread has always been a go-to for my family for a quick, belly-warming meal. Unfortunately, many locations are unkempt and unpleasant i.e. employees rude / dismissive, dirty and sticky surfaces, food not prepared with even a hint of concern for patrons, drink machines neglected, etc. (always comes down to management). However, this location was the epitome of what Panera Bread should want to present! It was certainly a location i would frequent if we lived in the area. It was clean and inviting, the representatives were pleasant and created an enjoyable & friendly atmosphere. There was an obvious team-vibe going on between them & it absolutely had a positive impact on the restaurant's functionality & presentation. Thank you for a pleasant reminder of what Panera Bread should be & an excellent meal. You guys are awesome! read more

Well this location is ONLY open for pick up/take out orders. FYI I ordered the Fiji Apple Salad. It was ok, Panera sort of skimped on the grilled chicken and a bit more blue cheese crumbles would have been nice but the little freeze dried apple slices were cute and pretty good, it was low in calorie (280) according the Panera website and the cost was a little over $7.00. Overall it was the half salad and if you have a large appetite or prefer a salad with lots of chicken or protein it might not be for you. The staff seemed pleasant considering the current pandemic. Note- Ask for an extra dressing and extra blue cheese. read more

Panera Bread - Fiji Apple Salad - Sandwiches Near Me - Summerville, South Carolina

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Very disappointed, again. Ordered curbside pick up and when my order was supposed to be done, I waited. And waited. I finally went in to inquire and told the cashier my issue and she immediately knew the name on the order and sure enough, she found it sitting on the counter ready to be "delivered". This is the second time this has happened to me at this location. The food was good and fresh but they need to pay closer attention to orders especially when it was not busy at all. read more

Panera Bread - Turkey sandwich - Sandwiches Near Me - Summerville, South Carolina

Worst FAKE Smokehouse BBQ Chicken Sandwich! The sandwich maker couldn't even put the bread facing the same way. There is only ONE sliver of onion on it. Very little meat. The sandwich I got, is nothing compared to what they advertise. Panera should be ashamed! My wife and I ordered over $70 worth of food and our order was missing soup, chips, plus I got a jacked up sandwich. This is not The first time they have messed up our order. I told my wife I didn't want to order from here, but she insisted because she likes their soup... The joke was on her since they didn't give us the soup. Next time hopefully she'll listen to me. Good luck if you order takeout or delivery from them. Maybe if you eat in, you would have better luck, but I'm not going to waste my time or money. read more

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We usually love Panera, but the Summerville location is just plain awful. We've been 3 times and every time they've had to remake something. Forgot the chicken on a sandwich, forgot the cold brew in an almond milk cold brew(?). Bagels are stale and small. Service is unfriendly. We won't be going back, hoping a better option opens soon- they need some competition. read more

I ordered a deli turkey sandwich with bacon. I also ordered an Asiago bagel, a cup of creamy tomato soup and a warm Mediterranean bowl. When I got home there wasn't an Asiago babel and the turkey sandwich was missing the turkey. When I called , I was told it was my responsibility to come back and get the order. I'd give negative stars if possible. The cashier was laughing about this and the manager on duty did absolutely nothing read more

You know, I have been coming to this location for awhile and I've never experienced as terrible of service as I did today. While the food was good, I was aggravated throughout the entire experience. When I drove up, the woman on the speaker just said "order when you're ready." Not quite the greeting I'm used to, but ok. Well, I started ordering. I asked for my sandwich, "ok is that all?" Nooo...Can I add pickles to it? "Ok is that all?" No..I'd like to make it a choose two, with the tomato soup. "Ok is that all?" GEEZ lady, can I order??? I wanted a drink. She said ok pull up to the window. When I got there, she was just as short. I gave her money, she took another order (the same way) and then disappeared. Someone else came to the window and gave me my food. No croutons with my soup. So I asked the new window guy about them. He says "oh yeah" and gets some for me. After he handed it to me, he just looked at me. I had to ask him to get the tea I ordered as well. I'm not sure what was going on with this place, but it was NOT the service I'm used to receiving. Please do better. read more

The employees were extremely rude at this location. We placed an order for breakfast. Went to the pickup counter with receipt and at that time we were told breakfast was no longer being served. Very rudely. Back to the register for a refund and to place a lunch order. Drinks and food came out wrong. No apology or even common courtesy. I will not visit this location again. Just a horrible experience. read more

Given the reviews, you wouldn't expect much. We stopped in for a quick lunch because I wanted some soup. The place looked decently clean & theychave a nice variety of options. The lady at the register was friendly & it didn't take long to receive our order. Everything was correct. I had broccoli & cheese soup, my husband ordered the southwest chili chicken salad (or something like that). My soup was good, no complaints there. My husband thought his salad was "ok". Overall no real complaints. read more

Panera Bread - Broccoli & Cheese soup - Sandwiches Near Me - Summerville, South Carolina

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Still one star. Their popularity mystifies me horrible food overpriced absolute waste of money. Attached is the picture of my $5 breakfast sandwich and when I say sandwich I'm talking about one piece of folded over bread. read more

Panera Bread - Sandwiches Near Me - Summerville, South Carolina

Food is usually ok but not today apparently. Ordered a Margarita Pizza. Got home to discover it's a cheese pizza with tomato's. They left off the basil. If they didn't have basil all they needed to say is we're out when I ordered. When I called back they did offer to remake it but I need to drive 8 miles back one way to pick it up because they can't have it delivered. read more

Panera Bread - Margarita Pizza supposedly - Sandwiches Near Me - Summerville, South Carolina

This Panera is a hot mess. Soggy salad, utensils not available, pagers don't work, filthy restrooms and carpets.

Was quick for order pickup. They were also on time for my online order. The staff are also very nice

Well, we're waffling between 2-3. Pros: - clean - lead cook was hustling! - lots of fresh avocado on our breakfast sandwiches - sandwiches tasted good Cons: - one person at the counter - incredibly SLOW person at the counter with little to no personality - counter person didn't tell me about the free coffee on my rewards card - person in the kitchen sneezing into the air - breakfast sandwich with bacon had almost NO bacon (see photo) read more

Panera Bread - BACON, egg, and cheese breakfast sandwich!! ... or should I say bacon bits!?!? - Sandwiches Near Me - Summerville, South Carolina

Prices have gone way up, food quality was just average, staff was below average and not excited to be there, and the store itself was falling apart. read more

Seriously the worst customer service. The people are rude, not helpful and have no sense of respect for others times. We went to this Panera last night and when we walked in the girl behind the counter did not look up at us while writing something. I said to my bf "oh good there's one bread bowl left" and looked to the cashier to order. In the four minutes it took for her to look up, someone else took the bread bowl. She didn't even say sorry just stood and stared. My bf got the pepperoni flat bread pizza and it tasted like chemicals. Really inedible. I've been to this location before and it's always terrible. I once went through the drive through and asked for a bagel with cream cheese with sliced tomato on it. You'd think I asked them to donate an organ on the side of my bagel with the confusion and indignation they presented with. I also went once and needed a receipt and they said "our machine doesn't work. Most people don't want them". Another time I was very sick and wanted soup and asked for an extra baguette. They put this whole (Disgustingly dry) Sourdough loaf in my bag and charged me $15 for it. Yes I should have noticed but i was getting w couple things and wasn't feeling well. An extra baguette - shouldn't be so hard. Every time I go through the drive through they act like they don't know what I'm doing there and make me tell them what I ordered bc they don't have a working system to keep this stuff straight. Not sure what the hiring managers are doing when they interview for these positions but holy moly. read more

The store needs some serious help. The last two times I've visited, the items I have ordered could not be made. I ordered a strawberry banana smoothie at both visits, one time I was told they were out of bananas the next time I was told they were out of Greek yogurt. Then I ordered a coffee drink and I was told there coffee machine wasn't working either. It's a shame they don't have the tools they need to fulfill orders. read more

Sent my kids through the drive through for soup and a sprite or "starry " they got a cookie and a few smoothies. They had to go through the drive through twice, after the servers handed each item was one by one with time lapse. They still didn't give my "starry". When I called the manager she immediately put me on hold for 4 minutes before I just hung up. The bread looks like a bite was taken out of it, the soup is dried the outside of the bowl. The server in driver through had to ask if they had any of the ingredients for 2 different smoothies and was seemingly annoyed by our inconveniencing him. No receipt so I can't even say if I got charged or not for the soda. Ik they close at 9 and we ordered at 8pm by the time they got home with the food it was 840. We live literally 10 minutes away. I hate to complain. I really do. Most reviews I make are because I'm grateful for the service or experience. So this one just sucked and the management putting me on hold just made it worse. read more

Panera Bread - Summer squash soup - Sandwiches Near Me - Summerville, South Carolina

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I want to say customer service was excellent. When I came in today I was sitting in the lobby, eating my food, and I heard a grown man come in and yell at the female manager, wanting her to remake his food, which I understand mistakes are made especially at fast food establishments . I just want to say I will give many stars, especially the way the manager handle this situation. People don't understand step in their shoes and you will see how people treat other people. read more

This is the absolute worst experience we've EVER had at a Panera Bread! My husband and I received a gift card for our anniversary from our young daughter. We went the next day for lunch as she was so excited for us to use our gift from her. We decided to grab her something as well as she's wanted to try their Mac and cheese sandwich for some time since we've raved about it from other locations....Seriously!!!??? Disappointment is an understatement! She made us rip apart our sandwiches which were just as awfully prepared. $40 for 3 crappy a$$ sandwiches half the size as usual, stale bread, coffee drinks (which were just ok), and a heartbroken daughter. She felt like her gift to us was ruined. It's been almost a month and she STILL feels terrible about it. Save your hard earned money and spend it somewhere that cares about their product and their customers! Epic fail! I would love for them to make it up to us. We're Panera Bread fanatics!! read more

Panera Bread - Mac and cheese sandwich-fail! Way too expensive for this crap. - Sandwiches Near Me - Summerville, South Carolina

Got this app just to review this place. Second awful experience I've had here. I brought my daughter in for dinner tonight, the service was very slow and every table was dirty. I went back up to the register for a baguette and there was nobody behind the counter but three employees were crowded around a table. While I was waiting, another customer had to get on to them for having inappropriate conversations in front of their daughter. Of course they laughed about it as soon as she left. I usually enjoy Panera but I'll never go back to this one read more

We've been going to this Panera since it opened but in the last couple years their bagels prices have continued to increase while their bagels have gotten smaller. By smaller I mean their 5" bagels have anywhere from 2" to 3 1/2" holes making the actual surface of the bagel basically useless for a sandwich or spreading anything on it. The ones I purchased today have a slightly smaller hole than they have been. I've had a bag of a dozen where the holes have been so bad I can wear the bagels as bracelets!!! Not worth the money anymore. I mentioned it while in the store once already several months ago and was told they will speak to the baker but it keeps happening. Feel like I'm being ripped off. read more

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This Panera Bread location is terrible! I debated whether to go today as I always have other choices. I caved and decided to go through the drive thru. Two cars in front of me it took 20 minutes. When I got to the window the guy apologized that they were now out of part of my order. He did offer to replace with alternative options however I declined. I got the other item and he said have a nice day. I responded that I needed my drink. Then he handed it to me barely filled and drink all over the cup And lid. So annoying and every time I go I have a terrible experience and I'm over it. Panera is one of my favorite places BUT not any more. Done. Over it. Cannot handle half sloppy work. Good luck but if you keep up this pace you'll be gone soon. read more