Terrible service. Ordered a you pick two with salad and sandwich and gave me two salads. When I told them it was wrong the girl at the counter rolled her eyes at me like it was MY fault the order was wrong and I should have just taken what I didn't order - I will say it wasn't her fault that the order was wrong the lady at the register put it in wrong. But NO communication back to her coworker as I waited an extra twenty minutes for my correct order. Also while i was waiting, for watched about three other people come up with order corrections/issues. And a guy wait for like ten minutes for his to go order. No one called out his name like a normal Panera. Don't go here unless desperate. read more

Unfortunately, my family was hungry and we had not had Panera Bread in awhile, so I ignored the reviews and took my chances! Boy, did I regret my decision!! First red alert came about when I called to check on the status of my order after the delivery did not arrive on time. The employee that took my call was not the friendliest but thats ok stupid me for calling to check on my order when door dash was now in charge of getting the delivery out- right!! However- guess what when it finally arrives I am missing the salad amongst other basic items that go along with a family entree! For 74 dollars- I really expected better service and yes Panera Bread did send my salad after Door Dash was re-dispatched!! But we would have had a better dinner experience just cooking our own meal as usual!!! read more

The worst Panera I've ever been to! Been here a few times now and it's my last. Service slow, orders messed up all the time and dirty most of the time! How do you have one person working up front at 9:40am on a Sunday!!!! People walking out left and right! If you can find another place to go in the area, I'd drive there! read more

I ordered Fuji apple chicken salad to go from this location. I had ordered the the same thing from various different Panera locations in the past but you can see this location is poorly run. I paid with $20 bill but the cashier put in as if I paid in full with no change. When I returned to hotel, I found out they did not give me the salad dressing read more

Whenever I find myself at a Panera Bread, I usually go with the Mediterranean Veggie sandwich, but was feeling saucy and decided to go with the Thai flatbread. I also had 1/2 a Greek salad. I wasn't a fan of the flatbread, but the salad was okay. The entire meal experience was just meh. Also, the place is disgusting. This is the dirtiest Panera I've ever been to. There were crumbs everywhere, on the floor, on the tables, on the booth seats, etc. However, the saving grace of this place were the employees. They were extremely friendly! I won't be returning to this location next time I am in the area. Sorry. read more

One star... this is where we begin. Let's go to management, they are booty, and don't call you back(not speaking from personal experience). Next the food comes out of frozen bags, so all you white people who go there thinking your getting a fresh lunch, your wrong, sorry. What else, overall booty restaurant. Ps I'm white read more

This location has very bad customer service. I ordered a salad and it was nothing as I expected, when I asked for a new one the guy was very rude and belittling me about what I ordered. He gave me a new salad which was cheaper than the original one I ordered and gave me not even a full portion of what I paid for. I will never come back to this Panera and I don't recommend anyone else come here either. read more

Twice a week my coworkers and I order lunch from this particular panera bread and this has been the second time we've had an issue. Today I chose to order on my own as my coworkers voted for pizza. I ordered a chicken noodle soup and a 1/2 steak &a white cheddar panini which I modified adding lettuce, tomato, mayo and red onion along with a chocolate chip cookie. Once I received the order I immediately took a bite of the sandwich and noticed it was dry and very plain. Opened it up and I have a steak and cheese sandwich with a soggy piece of lettuce and a bowl of a creamy white substance. I politely called Panera and explained the situation and was transferred to a manager who claimed he made my sandwich personally and said he put the items in question on there. He insinuated that I was being false, and then placed me on hold for another manager to pick up and say if I want a refund they have to come pick up the food for verification which I explained I was ok with. Very poor customer service, I get that it's a busy location, I did have multiple modifications and I ordered during a lunch rush, but I paid 19$ for my order and I want it how I ordered it. Then to be accused of lying about some onions and a tomato was just the ultimate slap in the face. Meanwhile my coworkers are enjoying Donatos pizza and I'm eating a chocolate chip cookie and a dry baguette!! read more

Panera Bread - What I paid for VS what I received! - Sandwiches Near Me - Solon, Ohio

Good comfort food, excellent menu, bagels are second to none and the atmosphere is perfect for casual dining and/or working. The free refills on iced tea and the wifi are what sets this place apart for me. We don't have a lot of dining choices like this in Solon and this is a welcoming place. They've invested in their dining area and it shows. The place is clean and looks great. Every time I'm there, I see someone I know. My only gripe, and it has nothing to do with the food, but more the working layout of the restaurant. As you can imagine, they probably have significant turnover at a store like this and it seems like there is always someone there who is new. While I've never seen the "newbe" screw up, I've heard/watched the manager reprimanding them. I think that's an awful thing to do in front of customers and a poor reflection on training. That said, the food is good, the iced tea is always fresh and it's a favorite, lunch place for me and my family. read more

ALWAYS dirty. Tables are never clean. Bathrooms are never clean. Tried to order a few times using the Rapid Express and each time, they have messed up my order. Once they forgot 6 bagels, so 6 of my students didn't get their bagels. When I went back and asked mgmnt for a refund for just those 6 bagels, they said they didn't do that, but I could order 6 bagels instead. It was after-the-fact. I didn't need the bagels at that point. I've been in quite a few Paneras and this one by far is the worst, which is a shame b/c I live in Solon. read more

Out of bagels at 6:30 a.m. That's when they open...how does this happen? Store is filthy...stuff all over the floors, tables are dirty. Bathrooms are disgusting! Employees are parked in the spaces by the entrance. I would have guessed those were for customers. read more

We ordered take-out and the food was good. The service wasn't overly friendly and the take out portion sizes seemed very small. We ordered salads and soups. The time to get our order was very slow. The restaurant was also not very clean, the floors had lots of crumbs and many tables were not clean. Also, we didn't get the type of bread we ordered. read more

My mom and I, (along with another friend) sat on the patio the other day... My mom ordered a soup and bread bowl.. Once she was almost done with it, she found a nice big hair... Went to talk to someone about it, and the person at the counter said "well you should go tell the people who made it." My mom asked for the manager, and explain the situation, the manager would not refund my mom, but handed her a gift card instead. Absolutely no urgency, or no care went into making the situation at hand any better. So a little while later, I decided to go in a buy a bagel.. (Toasted) well I got it, went back to sit down, and the bagel was not toasted, so I went back in, and told the lady who took my order if she would please toast it for me.. Well she just looked at me and said "oh, (coworkers name) didn't do that"? No one seems to care here, or take anything seriously. Especially when there is a hair in the food!? PLUS. My mom went back in today, to see if she could buy some bagels for the $ amount from her lunch, (as the manager said she could) well different manager today.. He shrugged his shoulders and said nothing he can do. My mom and her friend going to this location at least 2-3 times a week. She will not be back. Lost a very good customer over some terrible management and not a care in the world to make the situation correct. read more

The food is good and the coffee is fresh but the staff in the front can be a bit rude. At times we'll go and the person at the counter is bored and disconnected while we give our orders. Due to this, I've often received the wrong order. The kitchen staff gladly correct the mistake and give me a new sandwich but it is kind of disappointing having to wait twice as long for your food simply due to the counter staff not paying attention to the order. I go here for convenience but it is not my favorite Panera location. Another drawback is that the condiment counter is frequently empty and I have to ask the kitchen staff for mayonnaise or butter. read more

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Be prepared to eat your soup with your fist like a savage because they never give me a spoon for my to go soup! Oh, and the bread is almost never fresh. Funny for a place that has the word "bread" in the name read more

Given the great location in Solon, I'm always underwhelmed by the food and experience here. I've never been the biggest fan of Panera (the menu choices keep rotating and going downhill overall), but there are plenty of Paneras I've been in that are managed well and that I would go back to, to eat and relax... This is just not one of them. Food is overpriced for quality but even more so when you add the uncleanliness of this place and poor service. I can just feel my impatience go up a notch when the apathetic staff behind the counter make me wonder if making me repeat myself is due to poor training, ignorance or laziness. Overall, I avoid this place even if I'm craving a sandwich or their French onion soup. It's just not worth it. On the other hand, the food is edible and won't kill you, so 2 stars it is. read more

This Panera is a disappointment. Imagine ordering a greek chicken salad and finding bacon in it. Yikes! What's worse is when you bring it to their attention, you are treated like a second class citzen. "Well, you had a special greek salad." relented the mouthy food assembler. There was nothing special about my greek salad. Bacon was defintely not an ingredient. The restaurant is usually dirty and the staff rushed. I would pick somewhere else for your lunch. read more

I love Panera but the solon location is super disappointing. I ordered a steak and arugula sandwich to go and when I got home I took a bite and realized there was no meat in my sandwich. It's literally called a steak and arugula sandwich, come on now. The service is really weird and it took 20 minutes to get my sandwich and Mac and cheese even though there were like two customers in the store. The workers seem very unhappy and were acting very weird. Kind of makes me wonder if Panera drug tests. Very strange location and will avoid it from now on. read more

It never ceases to amaze me how over priced Panera is for the low quality of food you are getting. The fact that I have to pay close to ten dollars for a crappy half sandwich or soup or a salad is unreal. I have tried to get their chicken noodle soup a few times and I usually end up getting around ten noodles and four carrots. None of the food is delicious. Their salads are probably their best product, but something I could get anywhere. This location does not even have water cups out at the drink machine. When I asked for one, they gave me one that is the size of an over sized shot glass. Their wifi is terrible and barely anything on my phone would load. I will be avoiding Panera at all costs. read more

Wish I could give 0 stars. After working here, I can promise you this place is way worse than what it seems on the surface. Cleanliness is a low priority here. The new general manager, Kevin, is a complete jerk. He cares nothing for customers, and is too busy worrying about what corporate thinks of him to see to customer needs and satisfaction. I just recently went back after a long break, and I'm disgusted. I asked for a topping that normally comes on the oatmeal, but was told that it was against the rules for them to give it to me. I have requested this before with no problem. At other panera's in particular. I HIGHLY recommend avoiding this place all together. That's coming from behind the lines of a typical customer. read more

Panera is so awesome! The brand new RAPID PICK-UP thing is the best ever! I can literally use my phone while driving on the way there to request whatever I want, however I want. Then, just ten minutes later, my food is waiting right next to the door! I don't have to wait in line, or even take more than 10 steps inside; although let's face it, the place is so clean and wondrous that I sometimes linger for hours on end. The workers there are pretty darn cool too, they greet you and smile and stuff, but more importantly, they are willing to create even the most insanely awesome and customized food ever! For real, try getting the Bacon Turkey Bravo on a cinnamon crunch bagel with onion, extra sauce, corn blend, and pepperoncini. Add tobasco sauce if you really want to have your socks knocked off! Also, I've heard rumors of a tunnel being built to connect the Panera to the Mitchells Ice Cream nearby which would literally make Panera in Solon the greatest eatery on Earth! Although for those who thought it would instead be connected to the Levin's Furniture next door, we are still not permitted to try out beds while eating (even though that is clearly the most realistic use of a bed). So, at this point, you're convinced. Go eat some Panera in Solon. Start with random pickup if you're eating to go, and if you're eating there, then enjoy having your food brought right out to you while admiring the fantastic artwork and music. read more

My wife asked for a very simple sandwich...cheese with some veggies on sourdough. Not only did they screw it up, they took forever to acknowledge her, and give her her money back...avoid if possible...there is too many other choices in the area. read more

Wish I could do zero starts. I am not surprised to see so many 1-2 starts here. Employees at this place have not learned basics of good customer service. My order was incorrect and when asked to fix, the person who was supposed to make the sandwich totally ignored it. Waited 15 minutes, went back to the counter and he acted surprised that I was waiting. I told them to forget about it and left the place. Not going back ever ! read more

Panera in Solon, Ohio: Paid $8.50 for a Chopped Chicken Cobb with Avocado. Obviously not inexpensive. There was plenty of lettuce but no bacon at all and barely any egg or tomato. And while there was more avocado than expected -- based on the skimpiness of other ingredients -- it was mushy and bland. This is the second time I've gotten a skimpy salad from this Panera. The last time, I ordered the half-salad/half-sandwich combo; the half-salad was virtually all lettuce, and took three bites to finish. It looked so ridiculously inadequate in its box that I took photographs of it. But I never bothered calling or complaining. This isn't the first time this Panera has disappointed me, but it is the last. read more

One star, and even that's too much. When you close the front counter, please have a sign or some indication that you must order from the kitchen counter. I came in & a woman standing at the front counter said she had been waiting several minutes. At that time the girl by the food counter looked up & informed us if we wanted to order bagels or bread, we had to come to her station. Would have been nice if the person replacing bagels had told us that rather than "someone will be right with you". Very rude people work there; expensive to eat there; I've been to better Panera's. And I will never understand why, when I come in alone, order 2 loaves of bread, 6 bagels, and assorted pastries & am asked if it's to go or will I be eating it there. read more

I thought I was the only one that had bad experiences at Panera Solon but the reviews confirm this is a subpar location. Yesterday I called at 10:32 am to order an egg and cheese sandwich and was informed they stop making breakfast at 10:30. Asked if they could make an exception for the 2 minutes and the person answering the phone had to ask her manager - she came back with the excuse that they ran out of eggs!!! Give me a break - can't you just say you're lazy and don't care about customer service? read more

How does a restaurant with 'Bread' in the name run out of the very thing you go there for??? Also out of the salad I wanted! Poor management obviously - will not be going back. read more

I Really wish I could give this location 0 stars!!! The store manager is seriously the Worst! He's Chubby man with a disgusting attitude! He couldn't do anything for us when We complained about the cheese on our sandwich, he overcharged us instead! As manager you supposed to try to make your costumer happy but instead he ruined my meal and my day ! I'll never come back to this location ! Oh and wait District manager didn't even care when we filed a complaint about the Chubby! WHAT A JOKE! Panera YOU suck! read more

I don't eat at Panera very often. If I didn't have one closer to where I live I would never go again. At least 4 people walked out of line do to how slow they are. I had to go back three times for them to get my order right. What a same. read more

Just visited Panera and the staff is a most unfriendly bunch. (with the exception of one). No greetings when you come in and minimal interaction. I felt like I was a burden. The oatmeal was good and as ordered, the cinnamon bagel with walnut cream cheese, not so much. 20 minutes later and after we had to go up to the counter to ask. Again, no real concern from the manager or employee........an obligatory "sorry about that". Peace - not going back read more

I love my local panera! They get my order right 99% of the time, staff is friendly. Use rapid order to avoid the wait during peak hours.

I used to order from this location 2x a week. I stopped for several months after my order being incorrect 60% of the time. Gave it another try yesterday. Ordered the French onion soup and it was missing croutons. The chicken in my salad was grey and partly frozen. My dressing cup had about 1/2 oz dressing; not even close to being enough for the salad. For a $10 lunch, you expect them to get it right. And....they are consistently unfriendly and short at this location. read more

Recently moved to the area and decided to pick up a few bagels and loaf of bread. Went into Panera on a Friday (late afternoon) and stood at the counter waiting for someone. There was a woman cutting a tray of cinnamon buns and putting them into boxes. After a few minutes of standing I said "excuse me" - she turned to me and said "I'm busy". I stood there for a few more minutes and after no one came to help, I left. Decided to try once more on Sunday - went in around 1:00pm and told the young man at the register what I wanted. He looked at me and told me "this section is closed". I said that I didn't see any indication of it being closed when he pointed to the two registers that said "register closed" and asked me if I could read. I turned around and walked out. I'm NEVER going back to that location again. Drove 15 minutes to their location in Twinsburg where I was waited on by friendly, capable people who filled my order. read more

The people here are very indifferent. Service and attitudes poor. Prices way too high. There is a mom and pop bagel show in town that is a much nicer atmosphere and far better prices. read more

We have been going to this place for many years, but it has been steadily declining. The most recent visit was the last one we will endure. The food was mediocre (sandwich on soft white bread, not even toasted; salad that was 90% lettuce, very skimpy). The only really good item was the coffee. Worst of all, the place was dirty - tables not cleaned, floor covered with old food, very unappetizing. We sat down to eat at 8:30 p.m. Closing time was 10:00 PM. At about 9:00 PM they started to clean the floors, complete with industrial-sized metal buckets, floor mops and large scrub brushes, right in the same area where we were seated having our meal. The noise was terrible and the mess was very disturbing. The floor was left very wet and full of dirty muck. They also "cleaned" the front door and entry way, which was the only way in or out, also leaving it a filthy, wet mess. The whole scene was slippery, dangerous and disgusting. We found it necessary to escape from there without our customary second cup of coffee because it was so awful. Then we were forced to leave through the swampy mess via the front door. The two staff people doing the cleaning were polite and eager to make things right, but they said the manager had instructed them to begin cleaning, even though there were still customers present in the store. This experience demonstrated an alarming disregard for the customers on the part of management. When we ran away from there, they still had 45 minutes to go before closing! We will not be returning to that restaurant ever. Too bad since it used to be a really good place with good management. Not so much anymore. read more

Their customer service/employee training certainly needs some help. As a friend and I entered, one employee had their backs to us and never turned around and another employee, a young lady just looked at us as we entered. We didn't as much receive a hello or I'll be with you in a minute. Just a silent stare from her. We stood there at the counter wanting to place an order a bit confused by the reaction of the employees. As this was happening another employee, I assume a manager by his attire walked from the back passed us and started to assist another customer who just walked through the door. With that my blood starting to boil, we left and went to Starbucks. First impressions are everything and I'll never step foot in that establishment again. read more

We love Panera for their many healthy food options. However, this location needs some managerial help. The last three visits were all the same. Nobody in line but it took 10 minutes to get food. Most of the tables were dirty, and the floor littered in food. We hope to see improvements. read more

I really like this Panera in particular. I travel a lot for work so I usually go to Panera when possible because they have so many locations and their menu stays consistent so I can always get my favorite (usually the broccoli cheddar soup in a bread bowl and sometimes I go for the frontega chicken). The workers at this Panera though are always super nice and super helpful. Also, my baguette is always hot! Love it! Hope to get back into their area soon! read more

I'm not sure what changed here, but I've heard a lot of stories recently about orders coming out very late and wrong.... i decided to give it another chance and I went the other day for coffee with a friend and was waiting so long and at the counter I heard her tell another employee the coffee she was currently making was for herself and she's making mine next. I'm a paying customer.... read more

Wish I could give zero stars, how does Panera run out of bagels at 8am?!? No bagels= unhappy office.